Caremark in North Yorkshire | 1 Home Care Provider

Review of
Caremark Harrogate
from Louise F (Daughter of Client) published on 18 June 2024

Submitted via Website • Report

Overall Experience

From the first assessment visit, the team at Caremark, Harrogate, led by their brilliant manager, has guided us through the setup and provision of a care package with patience, kindness and professionalism. Always approachable, contactable and helpful when any changes are made which offers us great

flexibility to the amount and type of care required at any time. The carers carry out their duties with politeness and kindness and have always treated my parents with dignity at this difficult time of their lives. The Caremark app provides transparency and allows me to see what time the carers are with my parents and what tasks are completed. I wouldn't hesitate to recommend this company.

Reply from Paul Harvey-Matthews, Director at Caremark Harrogate

We're so pleased that you're happy with the care and support from Caremark Harrogate, thank you for sharing your experience. We know that we're very lucky to have such a caring team of people, working in the community and in our office. Our team always put our customers first in everything they do.

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Review of
Caremark Harrogate
from Jean S (Wife of Client) published on 12 April 2024

Submitted via Website • Report

Overall Experience

We’ve been having Caremark come since December 2023 and are fully happy with the service. All the staff are very pleasant and polite. The staff that visit my husband always ask before assisting with any personal care and we would highly recommend Caremark to anybody looking for homecare.

Reply from Paul Harvey-Matthews, Director at Caremark Harrogate

We're so pleased you're happy with Caremark. Thank you for choosing us to support you in looking after your husband.

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Review of
Caremark Harrogate
from Julia C (Daughter of Client) published on 15 February 2024

Submitted via Website • Report

Overall Experience

The family contacted Caremark to look after our elderly father who was recovering from a major operation. Caremark were very quick to respond and put carers in place. They were very flexible and listened carefully to our wishes, choosing carers to meet our needs. We only needed care for a short time,

which they provided. The carers were all very helpful and kind helping Dad to settle back in his own home again. Thank you for the care you provided. I would definitely use their services again.

Reply from Paul Harvey-Matthews, Director at Caremark Harrogate

Thank you for choosing Caremark Julia. It was an honour to care for your father and to support you all at a difficult time.

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Review of
Caremark Harrogate
from Dana B (Client) published on 6 April 2023

Submitted via Postal Card • Report

Overall Experience

Well-informed if things change. My carer is very friendly and helpful. She's cleaned my flat very well and has inspired my stepson to do more around the flat.

Reply from Paul Harvey-Matthews, Director at Caremark Harrogate

It's lovely to hear that you're so happy with your care assistant.

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Review of
Caremark Harrogate
from Margaret S (Client) published on 6 April 2023

Submitted via Postal Card • Report

Overall Experience

I am very happy with the service I receive from Caremark Harrogate.

Reply from Paul Harvey-Matthews, Director at Caremark Harrogate

We're so pleased you're happy with your service from Caremark.

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Review of
Caremark Harrogate
from M G (Son of Client) published on 4 June 2022

Submitted via Website • Report

Overall Experience

Following a severe stroke, the return home from hospital for my mother was extremely challenging - and for my father - but the care and dedicated support to help both was outstanding from Caremark. Providing four home visits each day, the team were flexible and adaptable to the needs of my parents.

This was made possible due to the thorough engagement of the care team manager, who took the time to understand the histories of my parents to provide them with the most appropriate support. The care team were also truly excellent, befriending my mother to give her emotional support as well as materially providing for all her physical needs. My parents’ experience of care from Caremark was superb and we are all extremely grateful for all that they have done to help my family.

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Review of
Caremark Harrogate
from Mike H (Son of Client) published on 2 March 2022

Submitted via Website • Report

Overall Experience

Caremark have been providing daily visits for the last six months which have been good - a few niggles from my father but nothing significant. Where they have been outstanding is their flexibility: when plans changed around Christmas, they were quickly able to reinstate visits that had been cancelled

despite it being holiday times; when my father was in hospital they have also been outstanding at finding flexible ways to support us and being in touch with the hospital to clarify everything. But most significant is the critical action they took in calling an ambulance when my father was wrongly discharged from hospital and taking charge of the situation. I'm very grateful for everything they have done.

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Review of
Caremark Harrogate
from Christine W (Daughter of Client) published on 22 February 2022

Submitted via Website • Report

Overall Experience

Caremark Harrogate have given my father 24/7 care during his recovery from hospital. They have gone above and beyond to ensure that my father was cared for in a very professional manner and at the same time trying to help my mum deal with all the challenges going on in the home. Dad has made wonderful

progress and has gone from being bed-bound to walking independently around the house and garden in three short weeks. The staff have been on hand for every aspect of his care in a safe way, whilst at the same time encouraging him to regain his independence. It has been a team effort and I have also had the security of being able to keep an eye on his progress on the app daily. The manager and her staff have played a huge role in bringing Dad back to us, and nothing has been too much trouble for any of them. Thank you all so much for everything, nothing is more precious than your family.

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Review of
Caremark Harrogate
from Eileen A (Wife of Client) published on 24 June 2021

Submitted via Website • Report

Overall Experience

I have been with Caremark for around 6 months and in that time I had received a fantastic service due to the manager at the time who was brilliant. However, when he left we had to find a new provider as my husband was left without care as they said they had no staff when I called. I called the office

and asked to speak to the managing director and he refused to speak to me and then put the phone down. The service went down very quickly which resulted in my husband being neglected and I physically could not manage on my own as he is 2 to 1 care. Very dissatisfied and disappointed. I would not be recommending them due to the lack of care from higher management.

Reply from Badar Usmani, Director at Caremark Harrogate

I am extremely saddened to read your current review as you should not have felt obligated to look for a new Provider when our Supervisor (not Manager), whom you were very fond of, left us suddenly. Caremark operate as a Team and are not reliant on any one individual to ensure our service is consistent. I would have happily continued to provide your husband's care. I must correct you again regarding my refusal to speak with you when you called my office. I am more than happy to speak with all our clients and regularly do. I am still willing to speak with you, in person or by phone, to discuss any misunderstandings you may have about our service. As a gesture of good will, I would be prepared to offer you a substantial discount if you were prepared to have a discussion with me and reconsider coming back to us with my full guarantee that your husband will be cared for with the highest level of support our Team can provide.

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Review of
Caremark Harrogate
from Matt B (Father of Client) published on 20 April 2021

Submitted via Postal Card • Report

Overall Experience

Only had two days of care so far, which is going well.

Reply from Badar Usmani, Director at Caremark Harrogate

Caremark is very happy that you found us through our existing client recommendation. We look forward to achieving the highest standard of service delivery for your son and maintaining consistency and continuity in the level of support

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Review of
Caremark Harrogate
from Derek S (Client) published on 19 April 2021

Submitted via Postal Card • Report

Overall Experience

I have been with Caremark for several years and am happy with the service I receive.

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Review of
Caremark Harrogate
from Jean W (Client) published on 12 April 2021

Submitted via Postal Card • Report

Overall Experience

I am satisfied with the service.
The carers are very good, nothing is too much trouble.

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Review of
Caremark Harrogate
from Vera w (Client) published on 12 April 2021

Submitted via Postal Card • Report

Overall Experience

I am very happy with my care and support - Caremark.

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Review of
Caremark Harrogate
from Robin F (Client) published on 12 April 2021

Submitted via Postal Card • Report

Overall Experience

I am happy.

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Review of
Caremark Harrogate
from Elizabeth H (Mother of Client) published on 12 April 2021

Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care provided. The carers go above and beyond to look after my little boy, keep him safe, and he always has great fun when they come to visit.

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Review of
Caremark Harrogate
from Helen S (Client) published on 12 April 2021

Submitted via Postal Card • Report

Overall Experience

This is our first week of the carers helping, and they have been extremely helpful, reassuring and efficient. They came a few days before my care started to introduce themselves and reassure me as I was extremely anxious. I was a carer myself, and they are very approachable and do all they can to make

me feel comfortable.

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Review of
Caremark Harrogate
from Shelia M (Client) published on 7 April 2021

Submitted via Postal Card • Report

Overall Experience

We are very pleased with Caremark because they offer a caring, friendly service not always offered by competitive organisations.

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Review of
Caremark Harrogate
from Elizabeth C (Client) published on 5 April 2021

Submitted via Website • Report

Overall Experience

I am extremely satisfied with the standard of care which I have received over the last 4 weeks, the care has been entirely person-centered, with the majority of my needs being appropriately attended to. The areas which have not been appropriately attended to are under review and I am satisfied that

an appropriate resolution will be identified and applied moving forward. My care team are committed, competent, dedicated individuals who have contributed significantly to an improvement in my quality of life. I have no concerns regarding the quality of the care being provided.

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Review of
Caremark Harrogate
from June V (Client) published on 16 March 2021

Submitted via Postal Card • Report

Overall Experience

The company providing my care are extremely outstanding. I'm very happy with the care I receive.

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Review of
Caremark Harrogate
from Kacie G (Daughter of Client) published on 25 November 2019

Submitted via Website • Report

Overall Experience

I have to thank the team so much for looking after my mum. The carers are fantastic, an absolute joy and so respectful. The office runs smoothly and the new management team are great. Huge thanks to all the staff who have made the care transition so smooth.

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Home Care Provider Owned by Caremark in North Yorkshire

Caremark Locations in North Yorkshire (1)

Caremark Reviews in North Yorkshire (23)

Caremark Harrogate

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