Caremark in West Midlands | 2 Home Care Providers

Review of
Caremark Solihull
from Margaret W (Partner of Client) published on 19 March 2025

Submitted via Website • Report

Overall Experience

This is the third company i have had dealings with, for my son, and they are by far the best! They are always helpful, the staff go above and beyond to provide the care needed.......the carers are always there to provide whatever care my son needs. I am more than happy with the company.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you so much for your kind words and for taking the time to share your experience with Caremark Solihull. We are truly delighted to hear that our home care support has made a positive difference for your son and your family.Our team is dedicated to providing compassionate, high-quality care, and knowing that we have met your expectations means the world to us. We will be sure to pass on your appreciation to our carers, as it will mean so much to them.If there's anything more we can do to support you, please don't hesitate to reach out. We look forward to continuing to provide the best possible care for your son.

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Review of
Caremark Solihull
from C P (Wife of Client) published on 6 February 2025

Submitted via Website • Report

Overall Experience

We have only needed this service recently, but grateful that it is available. One or two teething problems, but the response to any requests has been positive. Personal care is excellent. Time keeping has been difficult due to bad weather and road problems, snow, ice, traffic, trust it will be better

when spring arrives. So good to know that my husband is being well looked after if I need to be out. Carers are friendly and respond well to us both.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you so much for your kind words and positive feedback. We are truly grateful for the trust you've placed in us to support your husband. It's heartwarming to hear that you've had such a positive experience with our care services. Our team at Caremark Solihull is dedicated to providing compassionate, high-quality care, and it's wonderful to know that our efforts are making a difference in your lives. We will make sure to pass on your lovely comments to the team - they'll be thrilled to hear them! If there's ever anything more we can do to support you or your husband, please don't hesitate to contact us.

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Review of
Caremark Solihull
from Pete L (Son of Client) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My mum required an initial small level of care as she was struggling with some of the day-to-day things she used to be able to do for herself. Caremark stepped in and provided twice daily visits to provide that care. As time passed Mum became more in need of help and Caremark immediately increased the

care level without any issues. The senior care manager visited Mum on a number of occasions to check in and ensure the care package being delivered was appropriate.
The actual care provided by the carers was superb, not only did they perform their tasks well based on a detailed care plan, but they also showed empathy and kindness to my mum. It was more than just the job.
Unfortunately Mum became ill and recently passed away. Throughout this time Caremark took time to send their best wishes to my mum which I know brought happiness that she was not forgotten.

Reply from Herkesh Malhi, Owner at Caremark Solihull

I wanted to take a moment to personally thank you for leaving such a positive review about the care we provided for Mum. Your kind words mean the world to our team. We are truly grateful that you took the time to share your experience. It's wonderful to hear that we made a positive difference in your mum's life and that our care met your expectations. Thank you once again for your trust and support. If there's anything more we can do for you or your family, please don't hesitate to reach out.

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Review of
Caremark Solihull
from Julie W (Daughter of Client) published on 8 March 2024

Submitted via Website • Report

Overall Experience

I write this review with the utmost honesty and sincerity and strongly advise you do not employ this care provider. Our experience with this company proved the management is false, unprofessional and really does not care. They may fool you while attaining your custom but in time their true colours will

show. They caused my elderly parents extreme stress which impacted their mental health with their lies and lack of professionalism. Sadly the only thing they really care about is money. They are extremely false, you will sense the falseness when you meet them but do not make the mistake of giving them the benefit of the doubt as with time you will question the care of your loved ones. Some but not all of the carers were wonderful but due to the poor management, there is no way I could not write this review to warn others.

Reply from Herkesh Malhi, Owner at Caremark Solihull

We sincerely apologise for the distress your parents experienced, and we appreciate your honest feedback. It deeply concerns us that our services fell short of your expectations, and we take these issues seriously. We understand the gravity of the impact on your parents' mental health and empathise with the stress they endured.
Our commitment to providing compassionate and reliable care remains unwavering, and we're actively implementing measures to enhance our management practices. While we are grateful for your acknowledgement of some dedicated carers, we recognise this does not negate the overall negative experience.
We assure you that your concerns will contribute to our ongoing efforts to improve service quality. Our goal is to learn from this experience, rectify any shortcomings, and ensure a better experience for all our customers. Thank you for bringing these issues to our attention; we would welcome the opportunity to address your specific concerns directly.

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Review of
Caremark Solihull
from Joanne A (Client) published on 17 January 2024

Submitted via Website • Report

Overall Experience

Caremark has been fantastic. I have been using their service for a year now and they have helped enable me so I can enjoy being at home with my family and build my strength and independence. I had fractures a month before my son was born and was bed-bound in my lounge. The carers have always been extremely

kind and caring and have always put me at ease. Everyone is approachable and supportive. I would definitely recommend their service to others. I love how personal the service is and how I can talk to management easily. Thank you.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you so much for taking the time to write such a kind and thoughtful review about your care experience. Your words are truly appreciated, and we are delighted to hear that you are having a positive and personal experience with us. We strive to provide the best care possible, and your feedback is invaluable to us. If there's anything else we can do for you, please don't hesitate to reach out.

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Review of
Caremark Solihull
from Robert H (Son of Client) published on 3 July 2023

Submitted via Website • Report

Overall Experience

We had received extremely poor home care service from another provider. So was apprehensive about starting with a new one. However, we couldn’t have been more wrong. From the director of the company down, there is a clear ethos of care for their clients. We were never let down and are happy to prompt

this wonderful care organisation.

Reply from Herkesh Malhi, Owner at Caremark Solihull

We understand that choosing a care service can be a significant decision and we are honoured that you placed your trust in us. Your review not only encourages our team but also helps potential clients make informed choices based on real experiences. Your words serve as a testament to our dedication and the quality of service we aim to provide. Thank you.

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Review of
Caremark Solihull
from Paul S (Client) published on 15 June 2023

Submitted via Website • Report

Overall Experience

I have been with Caremark for four years, we did go through a not-so-good patch for a while last year due to staff leaving who had been with Caremark for some time but I am pleased to say the last twelve months have been a good improvement and having a member of staff, in particular, in the office doing

the coordinating has made things more consistent again. All the carers are very pleasant and helpful and the times of visits are on time again. Well done everyone and a special thanks to the carers who do my morning calls when the hard work is done.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you for your feedback, I will share this with the team, I'm sure they'll be delighted. The care sector has been going through a very difficult time over the past few years but after weathering the storm, we again have a strong team to support you at home and have a complete professional team in the office. It's really nice to hear your positive feedback, especially about the office team that works to ensure a positive experience for you and carers. It's always a delight to support you and we look forward to many years ahead.

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Review of
Caremark Solihull
from Karen B (Wife of Client) published on 31 May 2023

Submitted via Postal Card • Report

Overall Experience

I would like to take the time to thank Caremark for all the kindness, understanding and patience that you have shown my husband. I know his needs are challenging at times but wanted to express how grateful I am. Thank you for your care and support, I greatly appreciate it. You are making such a difference.
With

sincere thanks.

Reply from Herkesh Malhi, Owner at Caremark Solihull

We have a very well-trained team to support in specialised areas. Thank you for your kind and thoughtful words. It's always a pleasure and delight to help and support your husband. Thank you once again.

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Review of
Caremark Solihull
from Stephen C (Client) published on 26 May 2023

Submitted via Website • Report

Overall Experience

I have been a Caremark client for just over six years. All the carers are very kind and meet my care requirements perfectly. They visit at a time which is appropriate and perform all the tasks in an efficient manner. For example, setting up my tea maker and making me a sandwich for the following day.

I have built up a good rapport with all the Caremark staff and look forward to many more years working with them.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you, the service we provide for you is always tailored to your needs and we're thrilled that it meets your care requirements perfectly. We have enjoyed every minute with you and also look forward to many years with you too.

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Review of
Caremark Solihull
from A R (Daughter of Client) published on 25 May 2023

Submitted via Postal Card • Report

Overall Experience

I am so thankful to the staff at Caremark for looking after my mum so well. I have the best carers who pay attention to detail and converse in her home language. Everything is well-maintained and left tidy. My mum is happy with her care and looks forward to seeing her carers. The management team are

brilliant, always willing to help and keep in touch with any updates. A very professional yet personal service.

Reply from Herkesh Malhi, Owner at Caremark Solihull

All of Mum's regular carers love going in to support Mum. It's so nice that you have spent the time to write some touching words about all the team. Would like to say you're a lovely family too. We look forward to continuing the support for Mum.

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Review of
Caremark Solihull
from Lilian D (Client) published on 24 May 2023

Submitted via Postal Card • Report

Overall Experience

I am very happy with the help I receive from Caremark. The staff are all keen to help with personal care and housekeeping in hoovering and washing floors. Today I had my hair washed.

Reply from Herkesh Malhi, Owner at Caremark Solihull

We all love to come out to support and see you, it's really nice to read your beautiful comments. Thank you.

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Review of
Caremark Solihull
from Brian T (Son of Client) published on 24 May 2023

Submitted via Postal Card • Report

Overall Experience

Very good service and personnel.

Reply from Herkesh Malhi, Owner at Caremark Solihull

It's always a pleasure to go in to help and support Mum. Thank you for your warm words.

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Review of
Caremark Solihull
from Muriel P (Client) published on 22 May 2023

Submitted via Website • Report

Overall Experience

I have received excellent service from Caremark, from the initial assessment meeting with the manager and all the visits I have received from the staff. They are hard-working, very friendly and will do anything I ask them to do to help me.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you so much, we're all thrilled to hear your kind words.

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Review of
Caremark Solihull
from Rosemary K (Client) published on 10 May 2022

Submitted via Postal Card • Report

Overall Experience

I have had very good care from this agency and would have them again. I have felt very safe and all the carers are friendly with me, so I have been able to ask questions etc.
I would gladly use the agency again but hope it won't be necessary for a while.

Reply from Herkesh Malhi, Manager at Caremark Solihull

It's been a pleasure to support both yourself and your husband for many years. You have always been a delight and we thank you for your kind words, it means a lot to us.

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Review of
Caremark Solihull
from Merrick W (Husband of Client) published on 10 May 2022

Submitted via Postal Card • Report

Overall Experience

Very happy with the team.

Reply from Herkesh Malhi, Manager at Caremark Solihull

Thank you so much for your kind words. It's always a pleasure to support your loved one.

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Review of
Caremark Solihull
from Jennie B (Friend of Client) published on 19 November 2021

Submitted via Website • Report

Overall Experience

Caremark came highly recommended and they do not disappoint. All of the carers who visit are professional, reliable, efficient and thorough. However, most of all they are friendly and engage with my friend creating a supportive relationship. It's a huge relief to know that Caremark are involved and

ready to help. Communications with the management team have also been excellent, happy to recommend Caremark Solihull for anyone who needs care and support.

Reply from Herkesh Malhi, Manager at Caremark Solihull

Thank you very much for your thoughtful words. We take pride in the care and support we provide to all our service users. It makes our day when we hear nice feedback.

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Review of
Caremark Solihull
from Dee P (Friend of Client) published on 13 August 2021

Submitted via Postal Card • Report

Overall Experience

Very good company. Nothing too much for them, very good communication and support. Friendly staff. experienced and caring people. Great management, very helpful.

Reply from Herkesh Malhi, Manager at Caremark Solihull

Thank you so much for your nice feedback. Even during the difficult times, you have also been there to help. It's also been a pleasure for our team to care for and support.

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Review of
Caremark Solihull
from Lara S (Client) published on 5 June 2021

Submitted via Website • Report

Overall Experience

Excellent care company from management to my carers, all my carers are professional and considerate. All my carers create a relaxed atmosphere and always put me at ease. I suffer from anxiety but my carers will make me feel comfortable and relaxed. Thank you to all my carers.

Reply from Herkesh Malhi, Manager at Caremark Solihull

Thank you so much for your review. It's so nice to hear that our carers are making a positive difference for you. We take pride in the person-centred approach to our care and when we hear the difference we are making, we know we are doing it right. Thank you once again.

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Review of
Caremark Coventry
from Robert H (Son of Client) published on 28 April 2021

Submitted via Postal Card • Report

Overall Experience

My mother is very happy with the care she has and is very happy with the service.

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Review of
Caremark Coventry
from Michelle S (Daughter of Client) published on 21 April 2021

Submitted via Postal Card • Report

Overall Experience

Carers are very efficient and know what they are doing. The only problem I have is that the carers are not consistent, my mum gets a regular carer and for no reason they get taken off her and someone else comes. There is no continuity and the person who does the rotas will not put the regular carers

back on.

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Home Care Providers Owned by Caremark in West Midlands

Caremark Locations in West Midlands (2)

Caremark Reviews in West Midlands (84)

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Solihull

Caremark Coventry

Caremark Coventry

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