Caremark in Worcestershire | 2 Home Care Providers

Review of
Caremark Redditch & Bromsgrove
from Hayley T (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

On behalf of my dad and me, I want to express our deepest gratitude to two members of staff for the incredible care and kindness they have shown to my mum. Their patience, compassion, and dedication have been a source of comfort during the most difficult time in our lives.
From the very beginning,

they have gone above and beyond-not just as carers, but as part of our family. Their warmth and genuine care mean the world to us, and knowing Mum is in such loving hands gives us immense peace of mind. Their support has been invaluable, not only for Mum but for both of us as well.
We couldn't have asked for better carers, and we will always be thankful for the difference they have made. You are truly special, and we appreciate you more than words can say.

Reply from Michelle Done, Registered Care Manager at Caremark Redditch & Bromsgrove

Thank you Hayley for your kind words, it means a lot to us at Caremark.Your feedback has been passed on to the team that look after your Mum.

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Review of
Caremark Redditch & Bromsgrove
from I E (Son of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Absolutely shocking care provider. Numerous complaints regarding keeping to agreed visit times but problem continues. No consistency in carers, four different ones in a day, most not qualified to do the task required, i.e. asking what medication was required. Not fit for purpose. Avoid if you care for

your family members.

Reply from Michelle Done, Registered Care Manager at Caremark Redditch & Bromsgrove

Sorry to hear that you have had a bad experience. As you are aware we are working closely with yourself to ensure you have a satisfactory service moving forwards.

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Review of
Caremark Worcester & Malvern Hills
from D Q (Client) published on 26 November 2024

Submitted via Website • Report

Overall Experience

In the past, I have used the services of several care providers and without any hesitation I can say that Caremark Malvern and Worcester are by far the best providers. My carers are very kind and considerate which I appreciate very much. My needs are taken care of and I always feel comfortable and we'll

cared for. One other important aspect for me is that I am always able to have a laugh with my carers which after all as they say is the best medicine! Thank you Caremark Team for all you do for me.

Reply from David Balmer, Managing Director at Caremark Worcester & Malvern Hills

Thank you for your review. We are glad you enjoy having the team in to brighten up your day!

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Review of
Caremark Worcester & Malvern Hills
from M T (Wife of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience

On the whole all carers have been helpful and caring. The carers show interest in the service user and family members and try in engage the service user in conversation and respond to his current mood.
They also try to support other family members.

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Review of
Caremark Worcester & Malvern Hills
from Sandra T (Wife of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience

Carers that attend to my husband are always considerate and polite. They check changes with me on a regular basis which ensures continuity of care.
My husband is always addressed politely and procedures are explained as he has a reduced mental capacity.
Overall we are happy with the level of care

provided.

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Review of
Caremark Worcester & Malvern Hills
from Claire C (Daughter of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience

Mum was originally very unsure about having carers. She thought she'd feel that her home wasn't hers. Through the kindness of her care team, she now looks forward to their visits. The care is inconsistently excellent. They are kind and respectful and always looking to improve Mum's quality of life.

Thank you!

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Review of
Caremark Redditch & Bromsgrove
from D J (Client) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

My main carer was excellent and bent over backward to be helpful.
This review relates only to my main carer.

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Review of
Caremark Redditch & Bromsgrove
from G A (Husband of Client) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

The carers who have attended to my wife have been absolutely brilliant, they have taken great care. Been very polite, always on time, and fully focused on the person they are caring for. You couldn't ask for better.

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Review of
Caremark Redditch & Bromsgrove
from J F (Daughter of Client) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience

We have been very happy with the care Mum has been given during the past two weeks after a four-week stay in hospital. The carers have been cheerful and made Mum's life more bearable at a very challenging time even singing her songs which she looked forward to.

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Review of
Caremark Redditch & Bromsgrove
from Roy W (Husband of Client) published on 27 April 2024

Submitted via Postal Card • Report

Overall Experience

All the carers who come to help my wife are fantastic. They treat her with compassion and are so gentle and caring. They talk to her and are never in a rush to see to her needs. Caremark employees are, in my opinion, the best around.

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Review of
Caremark Redditch & Bromsgrove
from A H (Son of Client) published on 27 April 2024

Submitted via Postal Card • Report

Overall Experience

Carers are all very friendly, well trained and punctual.
The only negative comment would be that initially, the carers were a small group so the staff were consistent. However, lately, we are seeing many different people, all of whom are good but as my mother's eyesight is very poor this can sometimes

be confusing.

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Review of
Caremark Worcester & Malvern Hills
from Duncan K (Son of Client) published on 11 March 2024

Submitted via Website • Report

Overall Experience

I can't speak highly enough of Caremark. The level of professionalism and dedication they show is second to none. Not only do they show a very high level of care to my mum, both on a physical and emotional level, but they also provide a lot of support to me. When dealing with a sometimes stressful situation,

I value this very highly. I would be lost without Caremark. Thank you team!

Reply from Sanet Hankins, Operations Manager at Caremark Worcester & Malvern Hills

Hi Duncan, thank you for the review. It is a pleasure looking after your mum.

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Review of
Caremark Redditch & Bromsgrove
from Mark F (Son of Client) published on 22 June 2022

Submitted via Website • Report

Overall Experience

Hi to everyone at Caremark, I would just like to say a very big thank for taking care of my Mom who I have just lost. You have a very caring team who showed not just care but a lot of love to our Mom and often made her laugh so many thanks to you all.

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Review of
Caremark Redditch & Bromsgrove
from Julie M (Daughter of Client) published on 7 July 2021

Submitted via Website • Report

Overall Experience

My late 86-year-old dad was a client of Caremark's for two-and-a-half years. During that time he was on two half visits twice a day but for the last three months received four visits per day with two carers each time.

My dad received the utmost professional personal care from Caremark's carers during

this two-and-a-half-year period. He was always treated with dignity and respect by his carers, who over the course of time in their care, came to know and love him.

Caremark made a huge difference to the last two-and-a-half years of his life and had it not been for the loyalty and dedication he received from the team that he wouldn't have been able to remain at home. At times they were willing to go above and beyond to assist him.

A huge thank you from me, I will never forget what you did for my dad and I know I can speak for my mom when I say that she will miss your visits and is truly grateful for how you cared for her husband in his final days of need. Big thanks to you.

Reply from Marie Kaye, Registered Manager at Caremark Redditch & Bromsgrove

Thank you for your lovely review. It is always a pleasure to receive such positive feedback, and I can speak for our carers to say it was always a pleasure to look after your dad, he made us smile and laugh, and we are proud of the care that we provide. Thank you again for your support and kindness.

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Review of
Caremark Redditch & Bromsgrove
from Sharon E (Daughter of Client) published on 7 April 2021

Submitted via Website • Report

Overall Experience

Just wanted to write a review to give reassurance for anyone having to select carers for their loved ones. Caremark (Redditch & Bromsgrove) have been really great looking after my Mum. They are always friendly, supportive and take a real interest in her and how she is feeling. Quite often I have opened

the door and they are singing away together. Nothing was too much trouble and they are very flexible around your needs. Every carer was great, one in particular looked after Mum so well. Thank you to the whole team, you made a traumatic time that bit easier to deal with.

Reply from Marie Kaye, Registered Manager at Caremark Redditch & Bromsgrove

Thank you for your lovely review, it was a pleasure to look after your mum and we hope that she settles in her new home quickly. I know that the girls will pop in to say hello when they are passing. We are proud of our team and the wonderful outstanding care they give. Thank you again.

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Review of
Caremark Redditch & Bromsgrove
from Karen R (Daughter of Client) published on 29 March 2021

Submitted via Website • Report

Overall Experience

Mum built a special bond with her carers from Caremark (Redditch & Bromsgrove), she would listen to their advice and was cared for as if she were a member of their own family. The carers actually gave the family confidence too as we had never dealt with carers before in this situation, we were very

naive about carers coming into the family home so we can’t thank them enough for the fourteen months since the Caremark (Redditch & Bromsgrove) team came into our lives and took over caring for both parents. We have received the best possible care and kindness from the whole team, always treating them with respect and dignity, for making them laugh and giving them the lift they need to get through each day. I also liked that they would take five or ten minutes out of their busy schedule to sit down and have a chat or allow time to look at photos with them both.

Reply from Marie Kaye, Registered Manager at Caremark Redditch & Bromsgrove

Thank you for your lovely review we are always proud of our team and we aim to give the best care possible. I will pass on your feedback to our team who will appreciate your kind words,thank you.

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Review of
Caremark Worcester & Malvern Hills
from Alex W (Grandson of Client) published on 4 February 2021

Submitted via Website • Report

Overall Experience

Caremark have been an incredible care company, truly a cut above the rest. Trust me, I have worked for dozens of care providers and I know quality when I see it. At one point we had another care company providing care for my nan and to put it politely they were terrible. Caremark always put my nan's

needs first and whenever they might be slightly concerned about her health or she needs some shopping done, they will contact me immediately. The manager also keeps me up to date with any changes with regards to my nan. The communication, care, kindness and compassion showed to my nan has alleviated any worries I may have had about her being cared for. To have a philosophy of care written down on paper is one thing but to apply it practically every day is in my opinion quite amazing. I cannot praise them highly enough and believe that they deserve all of the recognition they deserve and more so. Thank you.

Reply from David Balmer, Managing Director at Caremark Worcester & Malvern Hills

Hello Alex,
Thank you for your kind words. It is an honour to provide our services to your Nan and we are pleased to help in any way we can. I will personally make sure this kind message will be passed on to the entire team.
Thank you for the review, it means a lot to everyone.

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Review of
Caremark Worcester & Malvern Hills
from Deborah F (Daughter of Client) published on 1 February 2021

Submitted via Website • Report

Overall Experience

Thank you for supporting my mum at home. Without your care and kindness, Mum would not have stayed at home for as long as she did. It allowed us to celebrate Xmas with her before she had to enter residential care. The carers showed kindness and compassion reducing family concerns regarding daily care.

Once again many thanks to you all.

Reply from David Balmer, Managing Director at Caremark Worcester & Malvern Hills

Thank you so much for your review, we are so happy to have met and supported your mum and your family.

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Review of
Caremark Redditch & Bromsgrove
from Carol S (Client) published on 12 January 2021

Submitted via Postal Card • Report

Overall Experience

Care staff excellent.

Reply from Amarjit Gill, Director at Caremark Redditch & Bromsgrove

It is always good to get feedback and we keep working to achieve the best possible care. Thank you from the whole team.

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Review of
Caremark Redditch & Bromsgrove
from Hilary R (Daughter-in-law of Client) published on 17 December 2020

Submitted via Website • Report

Overall Experience

I have been really pleased with Caremark and their care for my father-in-law. He did not want to have carers in, but the time came when it was necessary. All of the staff, both office-based and carers alike, made it possible for him to stay in his home and supported him with friendly helpfulness. The

carers cheered up his day, and he eventually looked forward to their visits. They were patient and caring and always willing to speak very loudly when the hearing aids weren’t working!

Reply from Amarjit Gill, Director at Caremark Redditch & Bromsgrove

I thank you from the whole team, we pride ourselves in the best possible service for all our customers. Kind regards.

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Home Care Providers Owned by Caremark in Worcestershire

Caremark Locations in Worcestershire (2)

Caremark Reviews in Worcestershire (36)

Caremark Redditch & Bromsgrove

Caremark Redditch & Bromsgrove

Caremark Worcester & Malvern Hills

Caremark Worcester & Malvern Hills

Caremark Worcester & Malvern Hills

Caremark Worcester & Malvern Hills

Caremark Redditch & Bromsgrove

Caremark Redditch & Bromsgrove

Caremark Redditch & Bromsgrove

Caremark Redditch & Bromsgrove

Caremark Redditch & Bromsgrove

Caremark Worcester & Malvern Hills

Caremark Redditch & Bromsgrove

Caremark Redditch & Bromsgrove

Caremark Redditch & Bromsgrove

Caremark Redditch & Bromsgrove

Caremark Worcester & Malvern Hills

Caremark Worcester & Malvern Hills

Caremark Redditch & Bromsgrove

Caremark Redditch & Bromsgrove

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