Home Care Providers Owned by Hales Group Ltd
Hales Group Ltd Locations (22)
29a Turbine Way, Swaffham PE37 7XD
"Very friendly and helpful, I'm treated well. Always on time. Could not ask to be looked after better.…" Read all 11 reviews
Hales Home Care Swaffham is committed to providing safe and reliable care that enhances the quality of life of their service users. The care provider promotes independence and a high standard of living within the comfort of one's own home as well… Read more about Hales Home Care (Swaffham)
- Care Provided
- Live in Care
- Older Person Care
- Dementia
Suite 6, Sopwith House, Wickford SS11 8YU
"Excellent service as always over the years. Really care about their clients and go over and above every time. They are friendly and polite…" Read all 13 reviews
Hales Homecare Wickford are committed to their service users and strive to enhance your life and enable you to live as independently and happily as possible with one to one support. Hales offer a range of services for people of all ages and requirements,… Read more about Hales Home Care (Wickford)
- Care Provided
- Live in Care
- Older Person Care
- Dementia
Unit 3B, Flag Business Exchange, Peterborough PE1 5TX
"Pleasant and respectful carers. Carers and office staff who are very helpful when I have hospital appointments etc. Carers schedule sent…" Read all 12 reviews
Hales Homecare Peterborough provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by… Read more about Hales Home Care (Peterborough)
- Care Provided
- Older Person Care
- Dementia
Headrow House, 19 Old Leeds Road, Huddersfield HD1 1SG
"My now 97 year old mum as been with Hales for 12 months. The leadership of the new manager has improved all standards across the Bradford…" Read all 3 reviews
Hales Home Care Huddersfield offers personalised domiciliary care services that cater to the specific needs of each client. Their experienced care team provides compassionate support that allows individuals to maintain their desired lifestyle from the… Read more about Hales Home Care (Huddersfield)
- Care Provided
- Live in Care
- Older Person Care
- Dementia
Jarrold House, Grove Road, Lowestoft NR32 1EB
"Hales Carers have supported my father-in-law for the past 18 months and have been outstanding with the care and support they have provided…" Read all 4 reviews
Hales Home Care Waveney is a specialist home care provider that has supported people with complex needs for over 20 years. The care provider is committed to ensuring that their service users can continue living in the comfort and security of their… Read more about Hales Home Care (Waveney)
- Care Provided
- Live in Care
- Older Person Care
- Dementia
Unit 6, Hepton Court, York Road, Leeds LS9 6PW
"Very prompt, ensure medication is on time and very pleasant and friendly. They ask if there is anything else they can do. Would prefer a…" Read all 13 reviews
Hales Homecare Leeds provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved ones… Read more about Hales Home Care (Leeds)
- Care Provided
- Older Person Care
- Dementia
53 Barrack Square, Martlesham Heath Business Park, Ipswich IP5 3RF
"I do not need 200 words to simply say that I am so impressed and happy with the genuine care and support Hales Care gives me. Having my…" Read all 2 reviews
Hales Homecare Ipswich provides outstanding, bespoke domiciliary care, specially tailored to your requirements. Hales provides an outstanding and sensitive service to enable people in the town and surrounding areas to continue living the lifestyle… Read more about Hales Home Care (Ipswich)
- Care Provided
- Older Person Care
- Dementia
Unit 17 Warrens Business Park, Enderby, Leicester LE19 4SA
"I am impressed by how the caring adds a fresh stimulation to my wife's day. After showering and dressing the carer usually sits in the…" Read all 6 reviews
Hales Home Care Worcester provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved… Read more about Hales Home Care (Leicester)
- Care Provided
- Live in Care
- Older Person Care
- Dementia
Unit 3, M&M Business Park, Doncaster Road, Kirk Sandwell, Doncaster DN3 1HR
"We find that the lady carers are very helpful and will help in any way they can and nothing is too much trouble to them. They are always…" Read review
Hales Homecare Doncaster provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved… Read more about Hales Home Care (Doncaster)
- Care Provided
- Live in Care
- Older Person Care
- Dementia
608 Jubilee Trading Estate, Letchworth Garden City SG6 1NE
"The carers are equally fantastic. Special mentions to the wonderful staff. A well organised, reliable and caring organisation run by the…" Read all 4 reviews
Hales Homecare Hertfordshire provides outstanding, bespoke domiciliary care, specially tailored to your requirements. They can help you maintain your independence and live an enjoyable independent life, with a little added support. They offer domiciliary… Read more about Hales Home Care (Hertfordshire)
- Care Provided
- Older Person Care
- Dementia
Horizon House, Roman Ridge Road, Sheffield S9 1GD
"My mum and dad both have very complex needs, the care they get is exceptional and very consistent. The care company have worked so hard…" Read all 3 reviews
Hales Home Care Sheffield is dedicated to providing bespoke home care services to help clients maintain their independence and lead fulfilling lives with added support. Their comprehensive care services are tailored to meet the individual needs of… Read more about Hales Home Care (Sheffield)
- Care Provided
- Live in Care
- Older Person Care
- Dementia
11 Dudley Street, Grimsby DN31 2AW
"I only used Hales from 19/09/23 to 20/09/23 but they were brilliant. They were on time, presentable, humorous and efficient. They were…" Read all 7 reviews
Hales Homecare Grimsby provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved… Read more about Hales Home Care (Grimsby)
- Care Provided
- Older Person Care
B11, Taylors Court, Parkgate, Rotherham S62 6NU
Hales Home Care (Rotherham) provides bespoke domiciliary care to people who wish to remain living in their own homes. The team pride themselves on offering flexible care that is tailored entirely to each client's individual needs, wishes and lifestyle… Read more about Hales Home Care (Rotherham)
- Care Provided
- Older Person Care
- Dementia
17 Hellesdon Park Road, Norwich NR6 5DR
"Mum was uncomfortable last night and Hales Home Care contacted us to advise of the situation. Today I telephoned her doctor where I was…" Read review
Hales Homecare Norwich strives to deliver the best possible care to all of its Service Users. Where some of their procedures have failed to meet the new inspection standards, Hales listen carefully to the suggestions of the inspectors and the local authority… Read more about Hales Home Care (Norwich)
- Care Provided
- Older Person Care
- Dementia
84 Oswald Road, Scunthorpe DN15 7PA
Hales Homecare Scunthorpe provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved… Read more about Hales Home Care (Scunthorpe)
- Care Provided
- Live in Care
- Older Person Care
- Dementia
5 - 6 Drumhill House, Clayton Lane, Bradford BD14 6RF
Hales Home care (Bradford) cares for people in their own homes. Home care services include personal care (such as help with showering, going to the toilet and getting out of bed), as well as preparing meals, complex care support and assistance attending… Read more about Hales Home Care (Bradford)
- Care Provided
- Older Person Care
- Dementia
Unit 1 Benton Office Park, Horbury, Wakefield WF4 5RA
Niche Care Wakefield provides personalised care services for vulnerable individuals residing in Wakefield and the surrounding areas. The care provider's vast experience in the sector guarantees exceptional support from professionally trained carers,… Read more about Niche Care Wakefield
- Care Provided
- Live in Care
- Older Person Care
- Dementia
Unit 5C & 5D Marfleet Environment, Hedon Road, Hull HU9 5LW
Hales Homecare Hull provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved ones… Read more about Hales Home Care (Hull)
- Care Provided
- Older Person Care
- Dementia
Unit B10 Taylor's Court, Parkgate, Rotherham S62 6NU
Niche Care Rotherham provides outstanding, bespoke domiciliary care, specially tailored to their server user's requirements. Their extensive experience in the care sector ensures that you or your loved one will receive exceptional support from professionally… Read more about Niche Care Rotherham
- Care Provided
- Older Person Care
- Dementia
Noble House, Oak View Way, Worcester WR2 5FH
Hales Group Ltd - Worcester provides home care services to people in the comfort of their own homes. Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing… Read more about Hales Group Ltd - Worcester
- Care Provided
- Older Person Care
- Dementia
5 Blue Sky Way, Koppers Way, Monkton Business Park South, Hebburn NE31 2EQ
Hales Home Care Gateshead offers tailored domiciliary care to individuals of all ages with exceptional support from professionally trained carers. They understand the importance of individual needs and offer flexibility in the amount of care provided,… Read more about Hales Home Care (North East)
- Care Provided
- Live in Care
- Older Person Care
- Dementia
128 Maling Exchange, Hoults Yard, Walker Road, Newcastle upon Tyne NE6 2HL
Hales Home Care Newcastle offers personalised home care services to vulnerable people in Newcastle and surrounding areas. With extensive experience in the sector, their professional and trained carers provide exceptional support to service users, regardless… Read more about Hales Home Care (Newcastle)
- Care Provided
- Live in Care
- Older Person Care
- Dementia
Hales Group Ltd Reviews (81)
Reviews Posted for members of Hales Group Ltd
Hales Home Care (Peterborough)
from Lynn P (Wife of Client) published on 23 January 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Peterborough)
Thank you for taking the time to leave such a detailed review for our Peterborough service. We will ensure that the feedback is passed to our team whom we value very much. They work hard to ensure the individual needs of everyone we care for is carried out with dignity and respect, and your review reaffirms that. Thank you for choosing Hales Homecare to support your husband.
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Hales Home Care (Peterborough)
from I E (Client) published on 23 January 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Peterborough)
Thank you so much for taking the time to leave a detailed review for our Peterborough team. We will ensure your comments are passed onto the individuals involved in your care, who are always so grateful to receive such positive recognition for their efforts. We work hard to ensure individuals needs and wishes are met, and we are pleased this is recognised in the service that you experience.
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Hales Home Care (Peterborough)
from Jonathan B (Client) published on 21 January 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
I require sitting service to be approved by social services. How do I go about getting it for me? Is there a telephone number for this, could you help me get the phone number? Thanks.
Reply from Nicola Mewse, Managing Director at Hales Home Care (Peterborough)
Thank you for taking the time to leave a review. Your comments and ratings will be shared with our Peterborough team, of whom we are very proud. A member of our operational team will be in touch to support you to access the additional services you require. Thanks for choosing Hales Homecare to support your care and wellbeing needs.
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Hales Home Care (Grimsby)
from D F (Son of Client) published on 28 November 2024Submitted via Website • Report
Overall Experience
1.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Grimsby)
Thank you for your review. We do not support this service user with personal care - she is washed and dressed when carers arrive. Since Jan 24 male carers attended 15 times. We were asked to cancel calls on occasion, and to increase care which was signposted to commissioning. June 24 duty social worker requested no male care workers. None have been supplied since. No records indicate a female care worker was at the call, and was instructed to leave - there are no circumstances where this would be necessary. Please provide specific date and we will investigate. There is a safety and wellbeing matter, which we have escalated in the best interests of the individual. We understand this can be a stressful time for those around her. On the basis of our records and the information we hold, whilst we regret your dissatisfaction, your comments are inaccurate. We would ask that you contact the Quality department directly via quality@halesgroup.co.uk to raise any specific concerns.
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Hales Home Care (Huddersfield)
from V S (Daughter of Client) published on 21 November 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Huddersfield)
Thank you so much for taking the time to leave a review for our Bradford team, particularly with such positive reinforcement of the hard work and efforts of all who are involved in your Mum's care. The Hales Group, and all of our branch locations, take great pride in the work that we do to support individuals in the communities in which we operate, providing person centred, responsive care to keep people safe & well for as long as possible, and we will share your feedback with the local Bradford team with pride.
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Hales Home Care (Peterborough)
from Keith S (Client) published on 29 October 2024Submitted via Website • Report
Overall Experience
4.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Peterborough)
Thank you for taking the time to leave a review for our Peterborough team. We will pass the comments on to the individuals who support you. Feedback is so important to ensure we continuously review and improve our services. Our pricing for care services are in line with the local authority rates in the area and significantly less that other providers in many cases. We would encourage you to make enquiries to ensure that you are receiving all of the financial support available to you and please do reach out to your local branch should you need any specific information regarding the funding of care services.
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Hales Home Care (Swaffham)
from Vanessa W (Client) published on 29 October 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Swaffham)
Thank you for taking the time to submit a review for your care services. We will make sure they are passed on to the team who support you. Feedback such as yours means so much to our care heros in the communities within which we work.
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Hales Home Care (Hertfordshire)
from J F (Client) published on 29 October 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Hertfordshire)
Thank you for taking the time to leave a review for our Hertfordshire service. We welcome your feedback and will pass on the comments to the local branch manager to ensure any necessary action is taken. Unfortunately, sometimes emergency delays earlier on in a rota can impact on our care teams timekeeping. We are always looking at ways to improve communication and involvement of service users in our communities, with that in mind, we will make sure that the branch discuss with you our homecare app which may be appropriate for you to be able to see whether your carers are running late at any time. Thank you, once again, for your review.
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Hales Home Care (Swaffham)
from Stacey P (Client) published on 28 October 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Swaffham)
Thank you so much for taking the time to leave a review for our Swaffham team. The feedback will be shared with the branch and specifically the team who provide your care regularly - it will mean a lot to them. Continuous reviews of our services give us the opportunity to ensure we continue to deliver high-quality, person-centred care within the communities in which we operate. Thank you for choosing Hales Homecare as your provider.
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Hales Home Care (Swaffham)
from G B (Client) assisted by family/friend published on 7 October 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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Hales Home Care (Sheffield)
from P T (Son of Client) published on 3 October 2024Submitted via Website • Report
Overall Experience
3.0 out of 5
I know it may be staffing issues and sickness, with the staff who are working having more work put on them to cover for sickness but it can be frustrating trying to arrange things when you don't know what time the carers are going to turn up.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Sheffield)
Thank you for taking the time to provide us with your feedback. We're pleased to hear that, overall, you find the care provided to be good. However, we apologise for the issues you've experienced with the timing of your mum's care visits. We value your feedback and are committed to addressing this issue. Please contact us directly at quality@halesgroup.co.uk as this will allow us to discuss the matter further, ensuring your mother is receiving the person-centred care required.
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Hales Home Care (Sheffield)
from E D (Daughter of Client) published on 30 September 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Sheffield)
Thank you so much for taking the time to leave such a detailed and positive review regarding the care and support received by your parents from our Sheffield office. We are immensely grateful to our dedicated care teams who work tirelessly to support people who are vulnerable and depend on their support and kindness. Your words will mean so much to them and we will ensure that we pass on your comments in full to the team who are responsible for the care to Mum and Dad. Thank you once again. Should you ever need to discuss the care and support or make changes to the tasks delivered please don't hesitate to contact us.
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Hales Home Care (Waveney)
from G B (Son of Client) published on 25 September 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Waveney)
Thank you so much for taking the time to leave a review. Our services are dependent on feedback to ensure that we continue to meet and exceed people's expectations. Your kind words will mean so much to the team and we will ensure that they are passed on to the staff specifically who support your father.
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Hales Home Care (Waveney)
from S B (Daughter-in-law of Client) published on 25 September 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Waveney)
Thank you for taking the time to leave a review for our Lowestoft team. We rely on feedback to ensure that our services continually strive to meet and exceed the expectations of those who depend on our care. Your kind words will mean the world to the team and we will make sure those that care for your father-in-law are commended for the caring way they are supporting you all.
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Hales Home Care (Swaffham)
from D T (Daughter of Client) published on 25 September 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Swaffham)
Thank you for taking the time to leave a review for our Swaffham team. We are very proud of the staff who work so diligently to make our services special and we will make sure that your kind words are passed on to them. We are glad your Mum looks forward to her care visits and strive to make them as personalised as possible.
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Hales Home Care (Peterborough)
from Suzanne H (Client) published on 18 September 2024Submitted via Website • Report
Overall Experience
4.0 out of 5
The office staff are friendly and helpful, whenever I've had to speak to them.
Reply from Nicola Mewse, Managing Director at Hales Home Care (Peterborough)
Thank you for taking the time to leave a review for our Peterborough team. Feedback is essential in allowing us to continually review and improve our services. Your comments will be passed to the team responsible for your care delivery; we know that your words will mean a lot to our team. Our local branch management will be in touch with you directly to review your care and determine what actions they need to take in order to ensure that your ongoing experience is 5 stars all the way.
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Hales Home Care (Peterborough)
from D D (Client) published on 13 September 2024Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Peterborough)
Thank you for taking the time to leave a review for our team. We are pleased that overall you are happy with the service and we will pass on your feedback to the staff who support you. On occasions when incidents occur we must follow the correct escalation procedures and we understand this can cause distress to our staff and service users. We look forward to working with you to restore a service that meets both service and service users' needs, with which you become familiar and happy.
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Hales Home Care (Peterborough)
from S R (Wife of Client) published on 13 September 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Peterborough)
Thank you for taking the time to provide feedback. Your comments are very important to us and allow us to continually review services where necessary. We will ensure that your comments are passed on to the local team in order that they can try to make adjustments where possible. We do endeavour to meet each service user's individual needs and there are occasions where emergencies or staff absences can have an impact on other individuals for whom we provide care. Where this occurs we always try to keep in communication with affected service users, both by telephone and via the App which provides easy access to updates and information. Should you not have access to it and wish to know more about our Care App please don't hesitate to contact your local branch. Thank you once again for your valuable review.
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Hales Home Care (Peterborough)
from M E (Wife of Client) published on 13 September 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Peterborough)
Thank you for taking the time to leave a review for our Peterborough team. Our staff are highly valued and committed to delivering an outstanding quality of service to the communities in which they work. Your kind words and positive scoring will mean the world to them and we will ensure they are notified of the feedback.
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Hales Home Care (Peterborough)
from J G (Client) published on 12 September 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
If I have an issue with them, I will phone the office. Sometimes they leave the home a mess.
Reply from Nicola Mewse, Managing Director at Hales Home Care (Peterborough)
Thank you for taking the time to submit a review. We are pleased that overall you are satisfied with the level of care and support received from Hales Homecare. Your comments have been passed to the branch management to investigate further and ensure that your needs and wishes are clearly recorded within our systems in order that the care staff assigned can see what your preferred routines are. Please do not hesitate to contact the branch should you wish to arrange a formal review of your care plan.
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Awards / Recognitions (0)
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Frequently Asked Questions about Hales Group Ltd
How many Agencies does Hales Group Ltd own?
Hales Group Ltd own 22 Agencies.Which Hales Group Ltd Agencies have the highest review score?
Hales Home Care (Swaffham), Hales Home Care (Wickford) & Hales Home Care (Peterborough) have the highest review score.Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Group Ltd to verify any information. View our terms and conditions. Hales Group Ltd has a Platinum Service – more info.