Home Care Providers Owned by HH Community Care Ltd in Northumberland

  • Home Care Providers Owned by HH Community Care Ltd in Northumberland

Only the locations & reviews in Northumberland for HH Community Care Ltd are showing below.

View the details of all 7 locations (with 20 reviews) owned by HH Community Care Ltd

HH Community Care Ltd Locations in Northumberland (3)

 

3 Home Care Providers owned by HH Community Care Ltd in Northumberland

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Helping Hands - East Northumberland

4 Berrymoor Court, Northumberland Business Park, Cramlington NE23 7RZ 

14 reviews
"Helping Hands have been assisting my father for the last few months and what a change to his health. The ladies looking after him have been…"   Read all 14 reviews

Helping Hands - East Northumberland is a domiciliary care agency based in Cramlington and provides personal care and other additional support to people living in their own homes throughout the east of Northumberland. Home care services are provided… Read more about Helping Hands - East Northumberland

  • Care Provided
  • Older Person Care
  • Dementia
Helping Hands - West Northumberland

St Matthews House, Haugh Lane Industrial Estate, Hexham NE46 3PU 

3 reviews
"Could not recommend more highly. Very caring and helpful during difficult times. We were supported whenever we needed it. Brilliant…"   Read all 3 reviews

Helping Hands Community Care - West Northumberland is a domiciliary care agency that provides personal care and additional support to people living in their own homes. Home care services are provided to adults with a wide range of health and social… Read more about Helping Hands - West Northumberland

  • Care Provided
  • Older Person Care
  • Dementia
Nupath Care Northumberland

Unit 1, Apex Business Village, Annitsford, Cramlington NE23 7BF 

Helping Hands provides a wide range of care to service users in their own homes all over the UK. The service offers domiciliary, elderly, dementia, nursing, palliative, live-in and condition-led care. Staff conduct thorough needs assessments to make… Read more about Nupath Care Northumberland

HH Community Care Ltd Reviews in Northumberland (17)

Reviews Posted for members of HH Community Care Ltd

Overall Experience

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Review of

Helping Hands - East Northumberland

from James D (Son of Client) published on 7 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been assisting my father for the last few months and what a change to his health. The ladies looking after him have been excellent in their approach and care.
I have been updated regularly which being as I live 300 miles away has been great.
I cannot praise the team enough for
what they have done and how well my father has responded.

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Review of

Helping Hands - East Northumberland

from Anne T (Niece of Client) published on 26 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Helping Hands ladies have been caring for my 93-year-old Aunt for the past 18 months, 3 visits a day. She has her regular ladies who I know genuinely care for her well-being and are extremely considerate when visiting. My Aunt is a very private lady and originally didn't want strangers coming into
her home but very quickly became comfortable with them around. She doesn't think of them as carers, but friends calling to help out. The admin staff are wonderful and do their best to deal with any requests or issues I have had. Contact with the management has always been dealt with in a very professional manner. I call the ladies Angels in Disguise as they provide fantastic support, not just for my Aunt, but for me as well. It can be stressful being responsible for the welfare of an elderly person and it helps knowing she is getting the best home care possible. I honestly don't know what I would do without them all.

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Review of

Helping Hands - East Northumberland

from K S (Client) published on 30 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely kind staff very friendly and welcoming and very caring only started but I can already tell that it’s a very lovely service better than past service I have used. Better management as well looking forward to having some fun days out.

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Review of

Helping Hands - West Northumberland

from S B (Daughter of Client) published on 3 January 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not recommend this service to anyone.
Some of the carers are completely unprofessional and very unpleasant. They don't read the care notes and know nothing about the needs of the person they're visiting - they admitted this! How can you provide care to someone when you don't understand their
needs? As a result, my mother's health deteriorated when they were coming in. Numerous carers, changed rotas, lateness. They were so unclean, absolutely disgusting. They'd wear the same gloves from before they walked in (when exactly did they put the gloves on?) until after they left. No handwashing, no changing gloves, even after one of them rifled through the bin, she continued to prepare food. Constantly touching their faces, hair, phones with those gloves on. Another just casually wiped toast crumbs onto the kitchen floor. I would spend a nighttime cleaning up after them and always found dishes and cutlery that they had 'washed' with food still stuck to them.

Reply from David Harrison, Managing Director at Helping Hands - West Northumberland

We are disappointed this matter was not brought directly to our attention. We could then have discussed and undertaken a thorough investigation. In this instance, we have not been given the detail or opportunity to investigate properly which leaves us frustrated and unable to address concerns raised. We have spoken to carers and are struggling to recognise any of the claims made in this complaint. Regular customer satisfaction surveys would reveal this complaint is a rarity with 98% of people saying they would recommend us to a friend.


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Review of

Helping Hands - East Northumberland

from Philip T (Son of Client) published on 1 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you to all staff who attend and look after my dad. The care and time taken with my dad have been excellent this year especially given the circumstances we have found ourselves in through Covid-19. I know and appreciate everything you all do. Some members of staff go above and beyond. Many
thanks.

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Review of

Helping Hands - East Northumberland

from Wendy S (Daughter of Client) published on 7 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is the best around. They go above and beyond their duties. The girls really do care for my parents. Any hiccups, which are exceptionally rare, are dealt with immediately. Excellent service.

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Review of

Helping Hands - East Northumberland

from C J (Daughter of Client) published on 29 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care my mam received. Mam was very reluctant at first to accept carers into her home but adjusted quickly and enjoyed the visits. The carers were really supportive to me as a daughter and very caring towards my mam. The office staff were always helpful and acted quickly
to support mam's needs. I would very much recommend this service.

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Review of

Helping Hands - East Northumberland

from Francis R (Client) published on 15 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have known the carer for several months in her capacity as a care worker and have always found her to bring a ray of sunshine together with a few bars of her favourite songs. She carries out her duties in a professional manner and goes the extra mile to ensure her clients receive the best possible
service.

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Review of

Helping Hands - East Northumberland

from Roy F (Wife of Client) published on 31 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From May 2020, your staff supported my wife. Initially, things worked fine, but around the end of 2020, difficulties arose. A personality clash occurred; Helping Hands managers worked hard to resolve the issues. My wife now has four excellent ladies supporting her. She is really benefiting. Thank you.

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Review of

Helping Hands - East Northumberland

from M B (Daughter of Client) published on 30 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff have been on the whole very good. One or two didn't know what to do for my dad. I can understand as my Dad is 95 years young.

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Review of

Helping Hands - East Northumberland

from Christine D (Daughter of Client) published on 20 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came home from hospital to spend the final six weeks of her life in her own surroundings with the daunting thought of having carers in 4 times each day with someone staying overnight. This was made bearable by the friendly, caring approach of everyone at Helping Hands. They treated our Mam
with the utmost dignity and respect. A life expectancy of six weeks became twenty-two weeks in which trust and comfort was embedded. As a family, we could not have wished for any better for our Mam. The care given by a small team of carers was excellent. They were all dedicated to the practical and emotional care for our Mother, whilst extending their caring to emotionally supporting our Dad. Sadly, our Mother passed away whilst the overnight carers were present. The dignity and respect shown will never be forgotten. It was the extra touches that made the whole experience of losing our Mam very personal. They removed all the clinical items from her bedroom making it her bedroom again, carefully folding her nightdress on the chair so we could retain her presence through our senses. There are no words to convey our true appreciation.

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Review of

Helping Hands - East Northumberland

from Hayley R (Daughter of Client) published on 9 August 2019

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Decline in service over the past couple of months, high turnover of staff, don't even bother to call the office, they don't listen. Requested rotas either by email or post, they come every now and then but are hardly ever accurate. Requested calls after 8am for mum, the carers come at 6.50am. Have a
key safe installed, the carers hammer on the door at 7.00 in the morning to be let in (luckily I was there to let them in). Recently I have noticed that whilst we may be charged and billed for 30 minutes you'll be lucky if you get 15 minutes. I've had to request the removal of two carers the first due to a personality clash with mum (she took offence at being called a nasty piece of work by the carer - understandably) and the second that was an hour late, gave mum 15 minutes in the morning and was rushed and very rough with mum. Requested office to not send her for a couple of weeks to give mum time to forget, two days later she's back. Helping Hands at the moment they are not.

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Review of

Helping Hands - West Northumberland

from Rachael W (Daughter of Client) published on 29 April 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not recommend more highly. Very caring and helpful during difficult times. We were supported whenever we needed it. Brilliant company.

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Review of

Helping Hands - East Northumberland

from Carol P (Client) published on 15 March 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have been given from Helping Hands has put me on the recovery to better health as I was very poorly when my care plan started. I am more than grateful for this.

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Review of

Helping Hands - East Northumberland

from Christine K (Daughter of Client) published on 1 October 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have had to ring Helping Hands on a few occasions when care has fallen below standards. I also leave notes which was suggested by Helping Hands. Some carers are great and others not so great. Sometimes a bit common sense is needed. I know it is not easy looking after a client with dementia but sometimes
things could be improved.

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Review of

Helping Hands - West Northumberland

from Alice V (Wife of Client) published on 28 September 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands are well named as they do as they are asked. Friendly and good mannered and caring. My late husband was a quiet man. Your carers put him completely at ease, whilst washing and seeing to his personal needs and making him comfortable on the day he died and for the care provided, so I could
get some hours rest. Thank you for your wonderful staff.

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Review of

Helping Hands - East Northumberland

from Jenny E (Sister of Client) published on 28 August 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to see my brother for a visit, when I was leaving one of his carers arrived, she had a handful of snow, she said you can't get out to see it so I brought some in for you. I just thought how lovely. He put his hand out, the carer put the snow in his hand, he said it reminds me of being a kid and
throwing them down each other's back.


I felt this was so very small but a huge encounter for him.


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Awards / Recognitions (0)

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