13 Leyland Business Park, Centurion Way, Farington, Leyland PR25 3GR
Unit 1, Office 2, Commerce Park, Campbeltown Road, Birkenhead CH41 9HP
College Business Centre, The College, Uttoxeter New Road, Derby DE22 3WZ
Building 3, Kincraig Business Park, Kincraig Road, Blackpool FY2 0PJ
First Floor, Saturn House, Knowsley Business Park, Prescot L34 9AA
Suite A, Ground Floor Office, Sefton hosue, Bridle Road, Bootle L30 4XR
Suite 16 Atrium House, 574 Manchester Road, Bury BL9 9SW
Unit 5, Business First, Sandpits Lane, Accrington Road, Blackburn BB1 3NY
The Heath Business Park, Runcorn WA7 4QX
42 Flixton Road, Urmston, Manchester M41 5AB
Point South, Park Plaza, Hayes Way, Cannock WS12 2DB
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Reply from Philip Gradwell, Senior Registered Care Manager at I Care (GB) Ltd - Stafford
We are sorry that this reviewer feels this way however we can only relay the information that we had from her father during numerous phone calls which she states he did not make. He made them from a mobile phone number and at times would ask the carer to call the office on their phone and he would speak via their phone. This is why I declined to see the telephone logs she stated she had, and I explained this to her which would account for why she may not see all the calls because he very rarely called from the house phone.
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Management
Treated with Dignity
Value for Money
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Reply from Philip Gradwell, Head of care at I Care (GB) - Wirral
Thank you very much for this amazing feedback. This industry is almost always receiving negative feedback and it's very well appreciated to also have good feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Reply from Philip Gradwell, Senior Registered Care Manager at I Care (GB) Ltd - Trafford
ICare was very happy to support your mother where we could, but your review is not objective and does not take into account the difficulties faced by our team. We did find that the times varied because family kept asking for different times and this made consistency of staffing difficult, we were sometimes unable to complete care tasks because family carers refused to allow staff to do so or asked them to act in a way which was contrary to their training and good practice.
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Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
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