Home Care Provider Owned by London Care Ltd in East Sussex

  • Home Care Provider Owned by London Care Ltd in East Sussex

London Care Ltd Locations in East Sussex (1)

 

1 Home Care Provider owned by London Care Ltd in East Sussex

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London Care - Brighton

Unit E13, Knoll Business Centre, 325-327 Old Shoreham Road, Hove BN3 7GS 

2.2 1 review
  • Care Provided
  • Older Person Care
  • Dementia
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London Care Ltd Reviews in East Sussex (1)

Reviews Posted for members of London Care Ltd

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London Care - Brighton

from J D (Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have mobility issues so live downstairs in my living room and carers come in each day to change my washing water in my washing up bowl and empty the commode. On their first day, they broke my tap. Instead of standing up it now lies down. With full use of one hand I am not able to use the tap now.
Complained about it numerous times. The manager soon left. I complained again when the new manager had started about the tap but was told that as they had no record of it happening it wasn't their fault. The reason they had no record was because they were useless at record keeping. Not my fault. Now I can't get myself a drink of water unless someone is here. Surely this is a human rights issue?
They have since lost another manager.
Some of the staff are wonderful, caring and helpful. Others are a bit useless and don't even speak to me. They don't seem to understand they are often the only person I see, so humanity would be appreciated.

Reply from Phil Barros, Brand and Marketing Communications Manager at London Care - Brighton

We note the concerns you have raised and a member of our team will arrange an appointment with you to discuss in more detail.


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