Home Care Providers Owned by Meritum Independent Living

9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Meritum Independent Living
Meritum Independent Living is a family-run community care agency in Kent.

It offers care, support and assistance to older people, disabled people, those with complex care needs and mental health issues. They offer all types of care from one off calls to live in.

The partners have many years of experience working within Health and Social care sectors.

Meritum Independent Living Locations (3)

 

3 Home Care Providers owned by Meritum Independent Living

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Meritum Integrated Care LLP (Ashford)

Sycamore House, 30 Kennington Road, Willesborough, Ashford TN24 0NR 

9.8 22 reviews
"I found the company very good in all aspects of care from my wife. The carers provided were of a very high level in all their operations.…"   Read all 22 reviews

Meritum Integrated Care LLP (Ashford) offers home care to people seeking support to maintain their independance while living in their own homes. Services include: personal care, enablement services, post-operative care, respite care, complex care,… Read more about Meritum Integrated Care LLP (Ashford)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Meritum Integrated Care LLP (Folkestone)

Unit 28 Folkestone Enterprise Cen, Shearway Business Park, Folkestone CT19 4RH 

9.2 6 reviews
"Carers come in to care for my husband. Always willing to help and assist him for whatever he wants. One point I add they always ask if I'm…"   Read all 6 reviews

Meritum Integrated Care LLP (Folkestone) provides a variety of high-quality care services for people who want to live independently at home in Folkstone, Kent. Care packages include services such as domestic care and support, domiciliary care, personal… Read more about Meritum Integrated Care LLP (Folkestone)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Meritum Integrated Care LLP (Maidstone)
Pending Registration

1 James Whatman Court, Turkey Mill Business Park, Ashford Road, Maidstone ME14 5PP 

8.9 4 reviews
"Our regular carers know my husband very well. He has complex health issues. The carers are fully aware of his illness and always alert me…"   Read all 4 reviews

Meritum Integrated Care LLP (Maidstone) is a home care provider offering bespoke care packages to meet the needs of individuals needing support, while living in their own homes. Skilled, caring staff can create a package of care that suits your… Read more about Meritum Integrated Care LLP (Maidstone)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Meritum Independent Living Reviews (32)

9.5
Meritum Independent Living has a Group Review Score of 9.5 (9.510) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Meritum Independent Living must have a Review Score.

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Review of

Meritum Integrated Care LLP (Ashford)

from P G (Husband of Client) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the company very good in all aspects of care from my wife.
The carers provided were of a very high level in all their operations. All in all a very well-managed company.

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Review of

Meritum Integrated Care LLP (Ashford)

from J V (Client) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two carers who I prefer to have. I do not like having different ones which the management understands. My main carer is absolutely great, she is so caring, stands beside me so I do not fall, and makes sure I am clean and tidy. She will do anything for me. My other carer is very good too, they
understand what I can do and what I cannot do. Very good carers.

Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for your review, I will make sure this is relayed to the care staff involved.


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Review of

Meritum Integrated Care LLP (Ashford)

from S R (Daughter of Client) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care provided. The carers are always helpful, sensitive, kind and thoughtful. Dignity and privacy are always maintained.

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Review of

Meritum Integrated Care LLP (Ashford)

from L T (Wife of Client) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were very good with my husband and always treated him with care and dignity. They were all pleasant and a pleasure to talk to. They were of great help when I was most in need. Physically and mentally. I would not hesitate in recommending them.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you very much for the review, we will pass on your comments to the staff involved.


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Review of

Meritum Integrated Care LLP (Ashford)

from P E (Client) published on 30 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of 80 I broke my shoulder and was unable to use my left arm. Keen to return to my own home despite excellent care at my daughter's, I followed up a friend's recommendation and contacted Meritum. The local manager was helpful and flexible in her approach and I felt reassured that I would receive
the support I needed. The organisation is professional and efficient. My regular carer is a delight. She arrives promptly, sorts my personal needs out, then tackles whatever jobs I need doing to fill in her hour. She has been quick to pick up the way I like things done and humours me.

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Review of

Meritum Integrated Care LLP (Ashford)

from J B (Niece of Client) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family were really pleased with the service we had from Meritum and the staff were basically on time. If they were to run late, this office would call to let us know. From the initial assessment to the end, we were mainly pleased and happy with the company.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for your review, I will pass on your comments to the staff involved.


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Review of

Meritum Integrated Care LLP (Folkestone)

from Maria G (Wife of Client) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are excellent, nothing is too much trouble. They are kind, friendly and fun. They respect my husband and always ask him what he wants and how. They are respectful of other members of the family and at home. Times are sometimes out of sync. They can be either very early or late, not the fault
of carers but their workload, the office insisting they book clients in at certain times. This has caused distress to my husband on a number of occasions and to the routine of our household. Please keep to times.

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Review of

Meritum Integrated Care LLP (Ashford)

from C P (Client) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers come in always cheerful, washing and dressing the client. They are always respectful regarding the nature of their work.
Their work also means that timing always adhered to so late visits can happen but they carry on until work is finished.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for your review, we really appreciate the feedback. I will pass on your comments to the staff involved.


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Review of

Meritum Integrated Care LLP (Folkestone)

from L L (Client) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is very good. However promises made at beginning of contract and visit to me are not always kept, even when not holidays.

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Review of

Meritum Integrated Care LLP (Folkestone)

from G R (Client) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers. I would very much tell others of my experience.

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Review of

Meritum Integrated Care LLP (Maidstone)

from Andrew O (Son-in-law of Client) published on 26 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are over the moon with all of your ladies, they have all been within the time limit, always do their best to make sure my mother-in-law has everything she needs and wants drinks and food. We cannot praise your company enough thank you so much each and every one of you.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Maidstone)

Thank you for this kind review. I will pass on your comments to everyone involved.


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Review of

Meritum Integrated Care LLP (Ashford)

from Nick B (Husband of Client) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in advanced stage of dementia, although only 66. This means she is very stubborn and uncooperative to requests designed to help her. Meritum staff are superb in their patience and skilled in efforts to meet her personal hygiene requirements and needs. Despite my wife's refusal, they display
amazing patience and compassion to persuade her to be washed.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for this fantastic review. We are really pleased that our services are working for you. I will pass on your comments to all the staff involved in your wife's care


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Review of

Meritum Integrated Care LLP (Folkestone)

from Pauline P (Wife of Client) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers come in to care for my husband. Always willing to help and assist him for whatever he wants. One point I add they always ask if I'm ok - thoughtful and welcome. Always check more than once my husband is ok and safe. Each carer that comes in is always understanding.

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Review of

Meritum Integrated Care LLP (Folkestone)

from J R (Client) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very fortunate with my two carers. Both keep up on time and are a great help to me. They are also two good human beings.

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Review of

Meritum Integrated Care LLP (Ashford)

from P C (Son of Client) published on 17 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are gentle, kind and professional. It's nice to have different careers come in as it gives variation for my mother and I.

Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you very much for the kind review, I will make sure your comments reach all the staff involved.


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Review of

Meritum Integrated Care LLP (Ashford)

from A W (Son of Client) published on 15 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who came to stay with my elderly mother was just what was needed. She was punctual, attentive, caring and was interested in what Mum was discussing with her. I have already booked her for another three occasions whilst I am away. She is able to provide that reassurance to me and confidence
to my mother.

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Review of

Meritum Integrated Care LLP (Maidstone)

from Christine L (Daughter of Client) published on 9 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Meritum to be a reliable and friendly service. Having been the care company for my parents since Mum's need for care first started in 2016. The office staff are always extremely helpful and efficient - resolving any issues and always accommodating any requests when a last-minute problem
has come up. e.g. extra carers needed when I had covid, and also when Dad came out of the hospital. The out-of-hours service is excellent - e.g. being able to text and ask the evening carer to check the phone at my parents has been invaluable.
Mum and Dad have been very pleased with the carers that attend to their needs. They have been friendly, efficient and caring and have built relationships of trust with carers that they have had for years.
Thank you Meritum for all your hard work.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Maidstone)

Thank you for this amazing review. I will pass on your comments to the care staff concerned.


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Review of

Meritum Integrated Care LLP (Ashford)

from Anne M (Daughter of Client) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The morning carer is excellent. The evening carers are not so good. Most are inexperienced and don't know what to do!

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for the review, we have taken your comments regarding the evening carers and put in extra training and supervision to make sure that your experience in the evening matches the morning.


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Review of

Meritum Integrated Care LLP (Maidstone)

from Julie H (Wife of Client) published on 9 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our regular carers know my husband very well. He has complex health issues. The carers are fully aware of his illness and always alert me to any symptoms that could suggest he is unwell and have supported me when he has become unwell. They address his needs on the day to how my husband is in himself
- more support with cushions if needed, making sure he has his sensory items in his hands, changing his T-shirt if he is hot due to cushions surrounding him for support. The carers carry out all his personal needs and ensure his pressure points are applied with barrier cream. He is peg-fed and the senior carers administer his nutrition and medication through the peg. They also check the integrity of the peg site and help maintain the site by advancing and twisting the peg twice a week, notifying me of any swelling, redness or concerns. My husband is nonverbal but the carers always talk to him and encourage a response from him which he does occasionally with the odd word, smiles & facial expressions.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Maidstone)

Thank you for this amazing review. I will pass on your comments to the staff involved.


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Review of

Meritum Integrated Care LLP (Maidstone)

from Colin H (Husband of Client) published on 3 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good time keeping in the mornings and evenings some new staff need a bit more training as things get forgotten. But otherwise, ok. It seems that all the original staff are gone and replaced with new ones which is a shame as the older ones knew what to do.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Maidstone)

Thank you for your review. It is unfortunate when staff leave, however, we work hard to ensure new staff are trained and supported to deliver the same standards of care as their predecessors. We will monitor the current staff and ensure all tasks are being completed to your satisfaction.


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Awards / Recognitions (0)

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Frequently Asked Questions about Meritum Independent Living

How many Agencies does Meritum Independent Living own?

Meritum Independent Living own 3 Agencies.

Which Meritum Independent Living Agencies have the highest review score?

Meritum Integrated Care LLP (Ashford), Meritum Integrated Care LLP (Folkestone) & Meritum Integrated Care LLP (Maidstone) have the highest review score.
Meritum Independent Living in Kent

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meritum Independent Living to verify any information. View our terms and conditions. Meritum Independent Living has an Enhanced Service – more info.