Home Care Providers Owned by Nationwide Care Services Ltd in West Midlands

  • Home Care Providers Owned by Nationwide Care Services Ltd in West Midlands

Nationwide Care Services Ltd Locations in West Midlands (6)

 

6 Home Care Providers owned by Nationwide Care Services Ltd in West Midlands

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Nationwide Care Services Ltd (Erdington)

704 Chester Road, Erdington, Birmingham B23 5TE 

9.0 7 reviews
  • Care Provided
  • Older Person Care
  • Dementia
Nationwide Care Services Ltd (Dudley & Wolverhampton)

Trafalgar House, 47-49 King Street, Dudley DY2 8PS 

1.0 7 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Nationwide Care Services Ltd (Solihull Central)

Zenith House, Highlands Road, Shirley, Solihull B90 4PD 

  • Care Provided
  • Older Person Care
Nationwide Care Services Ltd (Wolverhampton)

The Old Rectory, 57 Waterloo Road, Wolverhampton WV1 4QH 

  • Care Provided
  • Older Person Care
Nationwide Care Services Ltd (Birmingham and Solihull)

Amington House, 95 Amington Road, Birmingham B25 8EP 

7.7 17 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Nationwide Care Services

214-216 Wychall Lane, Northfield, Birmingham B31 3AU 

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Other Home Care Groups you may be interested in:
Alcedo Care Chester, Chester
Alcedo Care
CHD Complex Care, Godalming
CHD Living Ltd

Nationwide Care Services Ltd Reviews in West Midlands (31)

Reviews Posted for members of Nationwide Care Services Ltd

Overall Experience

  • 11
  • 2
  • 1
  • 2
  • 4

Date Published

31
2
2
8
23
Review of

Nationwide Care Services Ltd (Birmingham and Solihull)

from J N (Wife of Client) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault any of the carers who look after my husband - he is treated with dignity and nothing is too much trouble for them. He looks forward to their visits and they laugh and joke with him which he looks forward to daily. He is dyslexic and does not write or spell. He has agreed with all I have
written down.

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Review of

Nationwide Care Services Ltd (Erdington)

from Anne T (Wife of Client) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank the carers who attend to my husband enough. They treat him with respect and dignity. Nothing is too much trouble. They're also very vigilant, if they think there is a problem then they will let me know straight away. I feel that Nationwide is well-run and supportive to myself as well
as my husband. Thank you!

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Review of

Nationwide Care Services Ltd (Erdington)

from Barbara C (Daughter-in-law of Client) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have received excellent service from Nationwide Erdington branch. The carers looking after my mother-in-law have been angels, so gentle and understanding with her. The last few months have been difficult, as her mobility has declined rapidly. There were 2 supervisors at the branch that helped arrange
bed downstairs and equipment, couldn't have done it without them. Were there for us with advice and helped set up meetings with OT and social worker. Highly recommend Nationwide.

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Review of

Nationwide Care Services Ltd (Erdington)

from Julie T (Friend of Client) published on 29 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A manager at the home care provider was instrumental in supporting a friend of mine - she is the home care user. With the manager's swift action, we were able to avoid a heavy penalty that the service user would have incurred due to non-payment of a bill. By supporting me, and ultimately the vulnerable
service user, the manager was able to provide the evidence needed to stop the claim against my friend.

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Review of

Nationwide Care Services Ltd (Dudley & Wolverhampton)

from Lynn H (Daughter of Client) published on 19 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I’ve used this care company for a good few months with problem after problem. The care manager is a waste of time. I’ve called meetings in which she attended my mom's property and promised the earth. Said she would speak to care staff regarding my mom's needs and still having problems with personal
care, down to emptying of commodes, and leaving mom in a safe environment. None of these things got sorted, so today I tried to contact the managing director, still no call back by 3 o'clock today, but a call from social services saying the company have handed the package back. Please think twice on using this company they are a disgrace.

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Review of

Nationwide Care Services Ltd (Birmingham and Solihull)

from Chris A (Client) published on 26 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Could there be a worse agency service? Turn up when they like and stay 15 minutes maximum. Not gentle or thorough with personal hygiene.
Sit outside our house filling in their hours. Better employed in the F1 pit lane doing fast tyre changes.
Turn up late for the teatime visit and suggest that the
evening visit may not be required!

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Review of

Nationwide Care Services Ltd (Birmingham and Solihull)

from Gary M (Son of Client) published on 27 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care fine - no problems.

Reply from Waheed Azam, Director at Nationwide Care Services Ltd (Birmingham and Solihull)

Hello, thank you for taking the time to leave a review. We appreciate all feedback.


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Review of

Nationwide Care Services Ltd (Birmingham and Solihull)

from C H (Daughter of Client) published on 27 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother has received from all her carers. It's brilliant that we have regular carers that know my mum and me. The carers know the routine that Mum prefers and her likes and dislikes.

Reply from Waheed Azam, Director at Nationwide Care Services Ltd (Birmingham and Solihull)

Hello, thank you for taking the time to leave a review. We appreciate all feedback.


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Management

Treated with Dignity

Value for Money

Review of

Nationwide Care Services Ltd (Birmingham and Solihull)

from J S (Grandson of Client) published on 21 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Disgusting behaviour from the staff in and out of the office, lie and hide things to cover their tracks. Abusive behaviour and lack of duty of care for clients. Also, treat the only few good carers like dirt, the rest of the carers need to change jobs because they have no care for others.

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Review of

Nationwide Care Services Ltd (Birmingham and Solihull)

from R H (Client) assisted by family/friend published on 16 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service user for last four weeks, great professional carers. Always consistent with times so I know when to expect them each day. Respectful and courteous, they know my requirements exactly and always try to go above and beyond for me. Made me feel comfortable from the first day.

Reply from Waheed Azam, Director at Nationwide Care Services Ltd (Birmingham and Solihull)

Hello, thank you for taking the time to leave a review. We appreciate all feedback.


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Care / Support

Management

Treated with Dignity

Value for Money

Review of

Nationwide Care Services Ltd (Birmingham and Solihull)

from N W (Husband of Client) published on 13 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When they have done the job for my wife I am happy for them to go.

Reply from Waheed Azam, Director at Nationwide Care Services Ltd (Birmingham and Solihull)

Hello,


Thank you for taking the time to leave a review. We appreciate all feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Nationwide Care Services Ltd (Birmingham and Solihull)

from K F (Client) published on 12 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am generally satisfied with the service. However, as I am waiting for a hip consultation, I am bed or chair-bound. My carers have to move me from one to the other to wash, dress and use the toilet. Sometimes, this does make me feel as though I am being rushed, otherwise, very caring. I have gotten
used to the carers as time has moved on, and I find them to be very understanding. I am happy for them to leave early.

Reply from Waheed Azam, Director at Nationwide Care Services Ltd (Birmingham and Solihull)

Hello, thank you for taking the time to leave a review. We appreciate all feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Nationwide Care Services Ltd (Erdington)

from John T (Son of Client) published on 25 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Worcester and my father lives in Birmingham Erdington. When I first found out that my father needs carers I was reluctant and I’ve heard nothing but poor feedback. It’s not easy for me to visit my father, especially since the pandemic. However, I am able to keep track of his care via this
new app that they have created. It’s amazing. I know what time carers arrive and left and what they have done. When I do see him over the weekend he seems healthy and I can tell he has been well looked after. The one thing that does get annoying is the constant phone calls I get. I understand they want to keep me informed but I would get a call every day with minor things such as “your dad's regular carer is off so it’s going to be a replacement” or “carers are gonna be running 20 minutes late”. As long as he gets carers I’m happy.

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Review of

Nationwide Care Services Ltd (Erdington)

from Abbas A (Client) published on 28 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have been caring for my father for the last 2 years. They have always been on the ball. Even when the regular carer was leaving, they shadowed her with someone before they left and the new carer is just as good. If my father cancels his calls, the office always calls us to double-check. Once my
father had a fall, the carer was with him for 4 hours waiting for paramedics. This company does go above and beyond and I cannot praise them enough.

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Review of

Nationwide Care Services Ltd (Dudley & Wolverhampton)

from Jayne F (Daughter of Client) published on 2 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I feel that one care worker has a huge ego, expects me to help her and snap to her demands immediately - I want this, where's this, where's this, where's this - I am disabled myself (as well as caring for my mother) I can't snap to it. She was trying to tell me to do something different from what a
doctor advised.
Not only did this carer not know the difference between constipation and diarrhoea and thought anti-diarrhoea medication was to make you poo more but her managers were also of the same opinion. When it gets to this level of stupidity and ignorance I lose faith in the whole organisation.

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Review of

Nationwide Care Services Ltd (Birmingham and Solihull)

from Debbie H (Daughter of Client) published on 17 April 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no words good enough to explain how professional and considerate and truly caring this company is. The staff were unbelievably fantastic and so loving to our dear mom who now unfortunately, has passed away. We as a family all agree we couldn’t have asked for better service. The ladys that visited
our mom were absolutely angels and we can’t thank them enough sincerity and even shared tears and emotions of their warm caring hearts.
Thank you all.

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Review of

Nationwide Care Services Ltd (Erdington)

from Tarlok B (Father of Client) published on 13 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Do not use this company. Some carers are ignorant with a rude attitude. Would not fully use the time allocated, and try to finish within 20 minutes of allocated 45 minutes, shower within 3 minutes, to a disabled person is amazing. If you complain, your complaint is not taken seriously and the same carer
is sent, again and again, several times I had to ring them to inform that the carer has not arrived instead of lateness, no action is taken. I had to cancel some calls due to lateness, I had work instead,( I am the 80-year-old father) my son uses this company, had to cancel transport service several times, which had been booked to take him to the day centre. Received a call from social services; that they do not wish to care for my son, the reason given, I had a dog with behaviour issues. I have a small 11-year-old dog, who follows my daughter-in-law but would not come in when the carers were in any way, the dog is very friendly. I am not sure what behaviour problems they have encountered and was not clarified with family. Care behaviour attitude?

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Review of

Nationwide Care Services Ltd (Birmingham and Solihull)

from W D (Daughter of Client) published on 28 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was offered care services as part of the Social Services Re enablement Programme, then subsequently, a second time after a hospital stay. She appreciated having the same carer twice per day on most days so that they built up a rapport with her. The carers were always very caring, eager to
do things how Mum wanted, and in one carers own words, "care for my client as I would care for my own relative". On two occasions the carer found my Mum poorly on arrival and acted promptly by calling the ambulance and contacting me. The office staff were also very efficient whenever I had cause to speak to them and organised the care arrangements very effectively.

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Review of

Nationwide Care Services Ltd (Dudley & Wolverhampton)

from R S (Husband of Client) published on 14 November 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

This care company has very poor staff retention. The new staff that are recruited have only basic English. As my wife suffers from vascular dementia, continuity, communication and inter-reaction are very important. The company started off well but the constant change of staff, the language and the inability
to interact are now causing issues with my wife's mental state. She can no longer cope with the constant change of carers and has become very agitated and fearful.

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Review of

Nationwide Care Services Ltd (Dudley & Wolverhampton)

from R G (Husband of Client) published on 7 November 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had used two other care agencies prior to using our current carers and neither of those were so reliable and efficient as our current carers. We are very pleased with the service supplied and could strongly recommend them to friends or relations.

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Awards / Recognitions (0)

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