Nurseplus Care at home in East Sussex | 2 Home Care Providers

Review of
Nurseplus Care at home Hastings
from Giles B (Son of Client) published on 21 March 2024

Submitted via Website • Report

Overall Experience

Nurseplus Care have been absolutely exceptional in looking after my mum. You all looked after her so beautifully, taking great care to always treat her with great dignity and respect, and treating her as a human that needs love. You were all brilliant at chatting away with her and making each other

laugh. You never felt rushed and always took the time to give her everything she needed. You all brightened Mum's days with smiles and warm, caring words.
Two staff members in particular really went above and beyond to make sure that my sister and I always knew how Mum was doing and arranging care for her. You gave real personal care. We are incredibly grateful for your compassion and professionalism.
We cannot thank you enough.

Reply from Laura Bowery, Marketing Executive at Nurseplus Care at home Hastings

Thank you so much for your heartfelt appreciation. It means a lot to us to hear that we made a positive difference in your mum's and your family's lives. Nurseplus Care at home is dedicated to providing compassionate and professional care, so it brings us joy to know we upheld these values while caring for your mum. Everyone deserves to be treated with dignity, and love, so we are pleased this was evident in all our interactions. Thank you for recognising our staff members who ensured your family was kept informed during your mum's care, we believe open communication should be at the core of all we do, and we're thrilled that their efforts made a difference for you and your family. Thank you for choosing us to deliver your mum's care, and for taking the time to share your experiences with us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Hastings
from David S (Son of Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience

Following discharge from hospital, my elderly mother was extremely weak, partially incontinent and unable to wash herself. Feeling unable to cope and realising her vulnerability to pressure sores, in desperation I contacted Nurseplus. That very same day a coordinator visited, assessed Mother's needs

and even inspected her for pressure sores there and then. Early next morning, the first carer arrived. The carers have all been excellent, without exception. Their attitude is extremely kind and Mother confirms that she receives a thorough, full body wash. Chatting with the carers and overhearing their interactions with Mother, they genuinely love caring for elderly people and take a real interest in the client. Finally, the office staff have been so flexible, understanding and accommodating when I have needed to suddenly suspend/restart visits due to further emergency hospital readmissions/discharges. Even on a Sunday evening, the phone was cheerfully answered by a human (not voicemail).

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for sharing your experience with Nurseplus Care at home during the recent challenging time for you and your mother. We're glad to hear that our services were able to provide the assistance you needed swiftly and effectively and it is lovely to hear our team was able to conduct a thorough assessment of your mother's needs promptly to ensure she received the necessary care without delay. We take great pride in our work and are thrilled to learn that you have found our care staff professional in their approach fills us with pride. Thank you for sharing your experience with our office staff and their seamless support during out-of-hours, we are pleased to know they were there when you needed them. Thank you again for entrusting Nurseplus Care at home with your mother's care. It has been an honour to support you and your family and we remain dedicated to providing the highest standard of care possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Hastings
from H B (Daughter of Client) published on 13 March 2024

Submitted via Website • Report

Overall Experience

My mother received care three times a day for three months from Nurseplus. It was an excellent, reliable service. All of the carers who came genuinely cared for my mum. They were always kind and courteous and they did their best to keep her comfortable and as happy as she could be. They were all professional

but also very friendly and I liked the fact that we got to know the core group of carers who came on a regular basis and they got to know Mum and understand her likes and dislikes. That continuity made a big difference. Mum couldn't have been taken better care of in her final days. It was a big weight off my mind and a huge support to me.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for sharing your experience with Nurseplus Care at home. Your kind words mean a lot to us, and we appreciate being a part of your mother's care journey. We are delighted to hear that your mother received excellent care during your time with us and that our dedicated carers showed pride in working with you and your family members. Your recognition of their care, kindness, and professionalism is deeply appreciated. It is always our aim to build strong relationships with those we care for and those closest to them, and we are glad that the continuity of care brought comfort to your mother and yourself. Thank you for trusting us with your mother's care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Hastings
from J L (Mother of Client) published on 18 September 2023

Submitted via Website • Report

Overall Experience

We have had a really positive experience of Nurseplus Care at home. We currently have the two carers coming in to support our child with complex support needs and behaviours that challenge. The provision has been professional and seamless, from initial consultation through to developing the care plan

and the support and daily updates provided. The carers are a great match for our child and so helpful, using their initiative, keeping the environment clean and tidy and being responsive and proactive during the day. We have felt very confident with the care that has been put in place.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Hastings
from Louise W (Mother of Client) published on 11 September 2023

Submitted via Website • Report

Overall Experience

Nurseplus Care at home provide an excellent service, wonderful carers and great communication with office staff, carers and office team are fantastic at being adaptable around my son's appointments. He has two set days per week for five hours each day of PA care which we sometimes need to change around

and all the team have always done their very best to alter his rota or carer without any hassle. They always match the suitable carer for my son, being a young man it is important to him to have someone who he can talk to and become friends with and he really looks forward to them coming, most days he’s exhausted but on his carer days he wants to get up and dressed ready for them, which says it all. He really looks forward to his carer days, they take him anywhere he wants to go, come home and play games and are very attentive and efficient. It’s a great relief for me to have respite knowing he’s in safe hands and is very happy, thanks to all the team for their ongoing support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Eastbourne
from John O (Father of Client) published on 6 September 2023

Submitted via Postal Card • Report

Overall Experience

Staff are pleasant yet professional, I have no worries so can sleep at night knowing my daughter is in good hands, leaving us to enjoy a father/daughter relationship. I have full trust in staff and know I can approach them and/or management without any second thoughts.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Hastings
from D B (Client) published on 4 September 2023

Submitted via Postal Card • Report

Overall Experience

I think all is good and is very much okay.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Hastings
from Gwendoline O (Client) published on 4 September 2023

Submitted via Postal Card • Report

Overall Experience

I am very happy with my carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Hastings
from Yasmin B (Client) published on 1 August 2023

Submitted via Website • Report

Overall Experience

I cannot thank Nurseplus enough for all they have done for me. All my carers are kind, courteous and always there for me! Nothing is too much of a problem. I feel at ease in their company and many of the carers are like friends!

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for your kind review, we are so glad to have helped you in this way. We know that the carers and branch staff enjoy your company too!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Hastings
from K S (Mother of Client) published on 25 July 2023

Submitted via Website • Report

Overall Experience

Nurseplus have been very accommodating in helping to fulfill our package of care. The staff have been friendly and helpful. They have listened and followed instructions regarding my daughter's care. We now have regular and familiar staff, who have built a relationship up with my daughter, which is very

important to us due to her complex health needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Hastings
from A M (Son of Client) published on 25 May 2023

Submitted via Website • Report

Overall Experience

Nurseplus has provided a reliable and good service for my mum. She likes all the carers she’s had and they have all been professional, friendly and attentive to Mum. The office has been quick to implement anything we have needed to be added to the routine.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for taking the time to leave a review. We're really pleased that your mum has had a good experience with our carers and Hastings branch team. Please do not hesitate to contact the team if there is anything else that we can help you and your mum with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Hastings
from Kiah S (Client) published on 24 May 2023

Submitted via Website • Report

Overall Experience

I love having the carers really helping me with building up muscle strength and being able to go out places, playing with the animals, shopping and charity shops, meetings, tasters days, crafts and pottery making.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for taking the time to leave us a review. We are so pleased that your carers are helping you in such a positive way and taking you to all these great places, We'd love to see the lovely crafts and pottery you make!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Hastings
from Mary R (Client) published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience

I really did not want to have carers. My sons were worried about me because there was no reason for my fall. I was very pleased with the people who have helped me. They have been most helpful and pleasant. There are some minor things I can not get to do for myself and they make me more comfortable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Hastings
from Brenda B (Daughter of Client) published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience

I have found all the carers very efficient, caring and friendly. Mum likes them all. Sometimes mum can't get up as can be very unsteady on her feet and carers can't do their job, but this is understandable and not a problem. When mum is ok she is washed, dressed and put at ease. We have lots of smiles

but she can be lightly aggressive at times but this is coped with, with tact and kindness. Would like a regular time slot but realise this may be difficult.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Hastings
from Sue P (Sister-in-law of Client) published on 1 February 2023

Submitted via Website • Report

Overall Experience

Nurseplus provided 24/7 live-in care for my sister-in-law. We had four very different carers during the term, and then night carers and relief day carers became involved as more and more care was needed during the terminal illness time zone. I can honestly say each and every carer gave 100% personal

care to my sister-in-law. Their service was friendly, some with humour and all with sensitivity. I wouldn't hesitate to use their services again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Eastbourne
from M S (Next of Kin) published on 25 August 2022

Submitted via Postal Card • Report

Overall Experience

Next of kin very pleased with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Eastbourne
from Geoffrey D (Client) published on 4 July 2022

Submitted via Postal Card • Report

Overall Experience

All aspects of the home care received have been very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Eastbourne
from T M (Grandson of Client) published on 27 May 2022

Submitted via Postal Card • Report

Overall Experience

Nurseplus Care at home has provided care for the past year and they continue to provide excellent, quality care for my grandfather. Carers are interactive, efficient and competent and I would highly recommend the company for the care they provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Eastbourne
from N D (Son of Client) published on 10 May 2022

Submitted via Postal Card • Report

Overall Experience

Excellent care is given by all staff, 10/10. Kind, helpful, discreet, patient and friendly. My dad really looks forward to the carers coming and appreciates the social contact, conversation and engagement with whatever he is doing (reading, playing on his mobile device etc.)

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Nurseplus Care at home Eastbourne
from Sharon C (Niece of Client) published on 13 September 2017

Submitted via Website • Report

Overall Experience

The team at Eastbourne have attended my aunts needs for the last 5 years and I cannot express what a brilliant service the carers and management supplied. The carers work relationship with clients and family was of the highest standard. The carers are trustworthy and very understanding. We cannot fault

any member of staff, even the lady in the accounts department for their consideration and that they gave to us. On behalf of my auntie and myself, I would like to give the biggest thank you to all and I can't express how much I will miss having our chats.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Nurseplus Care at home in East Sussex

Nurseplus Care at home Locations in East Sussex (2)

Nurseplus Care at home Reviews in East Sussex (22)

Nurseplus Care at home Hastings

Nurseplus Care at home Hastings

Nurseplus Care at home Hastings

Nurseplus Care at home Hastings

Nurseplus Care at home Hastings

Nurseplus Care at home Eastbourne

Nurseplus Care at home Hastings

Nurseplus Care at home Hastings

Nurseplus Care at home Hastings

Nurseplus Care at home Hastings

Nurseplus Care at home Hastings

Nurseplus Care at home Hastings

Nurseplus Care at home Hastings

Nurseplus Care at home Hastings

Nurseplus Care at home Hastings

Nurseplus Care at home Eastbourne

Nurseplus Care at home Eastbourne

Nurseplus Care at home Eastbourne

Nurseplus Care at home Eastbourne

Nurseplus Care at home Eastbourne

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers