Nurseplus Care at home in East Sussex | 2 Home Care Providers

Review of
Nurseplus Care at home Hastings
from A L (Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Nurse plus are professional, trustworthy, confidential, caring, supportive and understanding. I don't know what I would do without them! Remarkable service tailored to the clients needs. I would recommend this service to my closet relatives.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Hastings

Thank you so much for your incredibly kind words. We're thrilled to hear that you find our service professional, trustworthy, caring, and supportive. Knowing that we've made such a positive difference in your life truly means a lot to us.It's wonderful to hear that you feel our service is tailored to your needs-providing personalised care is at the heart of everything we do. Your recommendation to your closest relatives is the highest compliment we could receive.

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Review of
Nurseplus Care at home Hastings
from N C (Mother of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Overall a good experience, my son likes the carers and enjoys their support. We feel nurseplus do their best to accommodate the hours and staff we request.
I feel it took us a while to get to used to agency and the office we're always happy to tweak calls and use regular carers upon our request.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Hastings

Thank you so much for sharing your experience with us. We're delighted to hear that your son enjoys the support from our carers and that you feel we do our best to accommodate your preferred hours and staff.We understand that it can take time to get used to an agency, and we're so pleased that our team has been able to adjust calls and provide regular carers to suit your needs. Flexibility and personalised care are incredibly important to us, and it's great to know that you've experienced that.

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Review of
Nurseplus Care at home Hastings
from D B (Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience

All friendly, caring staff. They always looks after your needs and specifics. Calls are covered by various carers. All with different personalities.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Hastings

Thank you so much for sharing your thoughts about our care service. We're delighted to hear that you find our staff friendly, caring, and attentive to your specific needs.

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Review of
Nurseplus Care at home Hastings
from L W (Mother of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Absolutely brilliant home care P.A service for my son, nurse plus are a reliable, friendly, trustworthy team who are always available to speak to, I appreciate the support and the fact that communication is so easy, their reviews on checking in with myself that my son is happy with every aspect of their

services is 5* couldn't be happier, complete peace of mind for me knowing my son is well looked after and happy, enabling me to do other things for myself. I would highly recommend.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Hastings

Thank you so much for your wonderful feedback. We're absolutely delighted to hear that you feel our home care P.A service has been reliable, friendly, and trustworthy for your son. Knowing that you have complete peace of mind and that your son is happy with the support he receives truly means the world to us.

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Review of
Nurseplus Care at home Hastings
from Giles B (Son of Client) published on 21 March 2024

Submitted via Website • Report

Overall Experience

Nurseplus Care have been absolutely exceptional in looking after my mum. You all looked after her so beautifully, taking great care to always treat her with great dignity and respect, and treating her as a human that needs love. You were all brilliant at chatting away with her and making each other

laugh. You never felt rushed and always took the time to give her everything she needed. You all brightened Mum's days with smiles and warm, caring words.
Two staff members in particular really went above and beyond to make sure that my sister and I always knew how Mum was doing and arranging care for her. You gave real personal care. We are incredibly grateful for your compassion and professionalism.
We cannot thank you enough.

Reply from Laura Bowery, Marketing Executive at Nurseplus Care at home Hastings

Thank you so much for your heartfelt appreciation. It means a lot to us to hear that we made a positive difference in your mum's and your family's lives. Nurseplus Care at home is dedicated to providing compassionate and professional care, so it brings us joy to know we upheld these values while caring for your mum. Everyone deserves to be treated with dignity, and love, so we are pleased this was evident in all our interactions. Thank you for recognising our staff members who ensured your family was kept informed during your mum's care, we believe open communication should be at the core of all we do, and we're thrilled that their efforts made a difference for you and your family. Thank you for choosing us to deliver your mum's care, and for taking the time to share your experiences with us.

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Review of
Nurseplus Care at home Hastings
from David S (Son of Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience

Following discharge from hospital, my elderly mother was extremely weak, partially incontinent and unable to wash herself. Feeling unable to cope and realising her vulnerability to pressure sores, in desperation I contacted Nurseplus. That very same day a coordinator visited, assessed Mother's needs

and even inspected her for pressure sores there and then. Early next morning, the first carer arrived. The carers have all been excellent, without exception. Their attitude is extremely kind and Mother confirms that she receives a thorough, full body wash. Chatting with the carers and overhearing their interactions with Mother, they genuinely love caring for elderly people and take a real interest in the client. Finally, the office staff have been so flexible, understanding and accommodating when I have needed to suddenly suspend/restart visits due to further emergency hospital readmissions/discharges. Even on a Sunday evening, the phone was cheerfully answered by a human (not voicemail).

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for sharing your experience with Nurseplus Care at home during the recent challenging time for you and your mother. We're glad to hear that our services were able to provide the assistance you needed swiftly and effectively and it is lovely to hear our team was able to conduct a thorough assessment of your mother's needs promptly to ensure she received the necessary care without delay. We take great pride in our work and are thrilled to learn that you have found our care staff professional in their approach fills us with pride. Thank you for sharing your experience with our office staff and their seamless support during out-of-hours, we are pleased to know they were there when you needed them. Thank you again for entrusting Nurseplus Care at home with your mother's care. It has been an honour to support you and your family and we remain dedicated to providing the highest standard of care possible.

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Review of
Nurseplus Care at home Hastings
from H B (Daughter of Client) published on 13 March 2024

Submitted via Website • Report

Overall Experience

My mother received care three times a day for three months from Nurseplus. It was an excellent, reliable service. All of the carers who came genuinely cared for my mum. They were always kind and courteous and they did their best to keep her comfortable and as happy as she could be. They were all professional

but also very friendly and I liked the fact that we got to know the core group of carers who came on a regular basis and they got to know Mum and understand her likes and dislikes. That continuity made a big difference. Mum couldn't have been taken better care of in her final days. It was a big weight off my mind and a huge support to me.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for sharing your experience with Nurseplus Care at home. Your kind words mean a lot to us, and we appreciate being a part of your mother's care journey. We are delighted to hear that your mother received excellent care during your time with us and that our dedicated carers showed pride in working with you and your family members. Your recognition of their care, kindness, and professionalism is deeply appreciated. It is always our aim to build strong relationships with those we care for and those closest to them, and we are glad that the continuity of care brought comfort to your mother and yourself. Thank you for trusting us with your mother's care.

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Review of
Nurseplus Care at home Hastings
from J L (Mother of Client) published on 18 September 2023

Submitted via Website • Report

Overall Experience

We have had a really positive experience of Nurseplus Care at home. We currently have the two carers coming in to support our child with complex support needs and behaviours that challenge. The provision has been professional and seamless, from initial consultation through to developing the care plan

and the support and daily updates provided. The carers are a great match for our child and so helpful, using their initiative, keeping the environment clean and tidy and being responsive and proactive during the day. We have felt very confident with the care that has been put in place.

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Review of
Nurseplus Care at home Eastbourne
from John O (Father of Client) published on 6 September 2023

Submitted via Postal Card • Report

Overall Experience

Staff are pleasant yet professional, I have no worries so can sleep at night knowing my daughter is in good hands, leaving us to enjoy a father/daughter relationship. I have full trust in staff and know I can approach them and/or management without any second thoughts.

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Review of
Nurseplus Care at home Hastings
from Gwendoline O (Client) published on 4 September 2023

Submitted via Postal Card • Report

Overall Experience

I am very happy with my carers.

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Review of
Nurseplus Care at home Hastings
from Yasmin B (Client) published on 1 August 2023

Submitted via Website • Report

Overall Experience

I cannot thank Nurseplus enough for all they have done for me. All my carers are kind, courteous and always there for me! Nothing is too much of a problem. I feel at ease in their company and many of the carers are like friends!

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for your kind review, we are so glad to have helped you in this way. We know that the carers and branch staff enjoy your company too!

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Review of
Nurseplus Care at home Hastings
from K S (Mother of Client) published on 25 July 2023

Submitted via Website • Report

Overall Experience

Nurseplus have been very accommodating in helping to fulfill our package of care. The staff have been friendly and helpful. They have listened and followed instructions regarding my daughter's care. We now have regular and familiar staff, who have built a relationship up with my daughter, which is very

important to us due to her complex health needs.

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Review of
Nurseplus Care at home Hastings
from A M (Son of Client) published on 25 May 2023

Submitted via Website • Report

Overall Experience

Nurseplus has provided a reliable and good service for my mum. She likes all the carers she’s had and they have all been professional, friendly and attentive to Mum. The office has been quick to implement anything we have needed to be added to the routine.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for taking the time to leave a review. We're really pleased that your mum has had a good experience with our carers and Hastings branch team. Please do not hesitate to contact the team if there is anything else that we can help you and your mum with.

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Review of
Nurseplus Care at home Hastings
from Kiah S (Client) published on 24 May 2023

Submitted via Website • Report

Overall Experience

I love having the carers really helping me with building up muscle strength and being able to go out places, playing with the animals, shopping and charity shops, meetings, tasters days, crafts and pottery making.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for taking the time to leave us a review. We are so pleased that your carers are helping you in such a positive way and taking you to all these great places, We'd love to see the lovely crafts and pottery you make!

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Review of
Nurseplus Care at home Hastings
from Mary R (Client) published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience

I really did not want to have carers. My sons were worried about me because there was no reason for my fall. I was very pleased with the people who have helped me. They have been most helpful and pleasant. There are some minor things I can not get to do for myself and they make me more comfortable.

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Review of
Nurseplus Care at home Hastings
from Brenda B (Daughter of Client) published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience

I have found all the carers very efficient, caring and friendly. Mum likes them all. Sometimes mum can't get up as can be very unsteady on her feet and carers can't do their job, but this is understandable and not a problem. When mum is ok she is washed, dressed and put at ease. We have lots of smiles

but she can be lightly aggressive at times but this is coped with, with tact and kindness. Would like a regular time slot but realise this may be difficult.

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Review of
Nurseplus Care at home Hastings
from Sue P (Sister-in-law of Client) published on 1 February 2023

Submitted via Website • Report

Overall Experience

Nurseplus provided 24/7 live-in care for my sister-in-law. We had four very different carers during the term, and then night carers and relief day carers became involved as more and more care was needed during the terminal illness time zone. I can honestly say each and every carer gave 100% personal

care to my sister-in-law. Their service was friendly, some with humour and all with sensitivity. I wouldn't hesitate to use their services again.

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Review of
Nurseplus Care at home Eastbourne
from M S (Next of Kin) published on 25 August 2022

Submitted via Postal Card • Report

Overall Experience

Next of kin very pleased with the service.

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Review of
Nurseplus Care at home Eastbourne
from Geoffrey D (Client) published on 4 July 2022

Submitted via Postal Card • Report

Overall Experience

All aspects of the home care received have been very good.

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Review of
Nurseplus Care at home Eastbourne
from T M (Grandson of Client) published on 27 May 2022

Submitted via Postal Card • Report

Overall Experience

Nurseplus Care at home has provided care for the past year and they continue to provide excellent, quality care for my grandfather. Carers are interactive, efficient and competent and I would highly recommend the company for the care they provide.

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Nurseplus Care at home Reviews in East Sussex (24)

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