Home Care Providers Owned by Nurseplus Care at home in Wiltshire

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you so much for sharing your story with us. We are deeply honoured to have been able to support your dad and your family during such an important and emotional time.It means the world to know that we were able to help your dad stay in the comfort of his own home, surrounded by those who loved him, for those final two and a half years. Your words about the respect, care, and joy our team brought to his life - and the support we offered you and your mum - truly touch our hearts.Please accept our sincerest condolences for your loss. It was a privilege to be part of your dad's journey and to support such a loving family.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you so much for taking the time to share your experience. We're so pleased to hear that your father is settling well into his new surroundings and that our team has been able to provide the support you needed during such a significant transition.It's wonderful to know that our carers have been prompt, professional, and respectful, and that your father speaks so highly of them. Ensuring he feels comfortable, respected, and well-cared-for is our top priority, and your words are truly appreciated.We're also glad that our team could assist you with switching your father's medical records and arranging the necessary visits from healthcare professionals. Taking the strain off families and providing peace of mind is at the core of what we do.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you for your heartfelt words and for sharing your experience. It means so much to us to know that our care brought comfort to both your mum and dad during such important moments. Ensuring dignity, kindness, and compassionate support is at the heart of what we do, and we're truly grateful for your trust in our team. Your recommendation is deeply appreciated, and we will be sure to share your kind words with everyone involved in your parent's care. Please know that we are always here for you and your family.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you for your kind words. We're thrilled to hear that our care has exceeded your expectations and brought comfort and happiness to your mother over the past year. Your recognition of our team member's efforts behind the scenes means a lot to us-we'll be sure to pass on your thanks. We're grateful for the trust you've placed in us and look forward to continuing to support you and your mother.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you for sharing your detailed feedback with us. We appreciate your candidness and value your insights, as they help us improve our services. We are glad to hear that you have built positive relationships with your main carers and find them friendly and caring. However, we are sorry to learn about the occasions when the level of care did not meet your expectations and that communication issues have caused frustration. Your concerns about rushed visits, communication gaps regarding specific call times, and the missed arrangement for the specialist nurse's training are important to us. We are committed to providing consistent, high-quality care and will address these issues with our team to prevent them from happening in the future. Please know that your feedback has been taken seriously, and we will work on improving our communication and coordination to ensure that your needs are fully met.

Reply from Callum Ward at Nurseplus Care at home Salisbury

Thank you so much for your feedback! We hope your Mum is all well and good now, we're so happy to hear that you have had such a positive experience using Nurseplus and that you are continuing to use us as your mum's care provider!

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Salisbury

Thank you for your wonderful feedback. We're pleased to hear that the live-in carer provided during the regular carer's holiday was a great match for your mother and that she enjoyed his company. It's our priority to ensure that our clients feel safe and supported while maintaining their independence.

Reply from Callum Ward at Nurseplus Care at home Salisbury

Thank you for sharing your experience, we're glad to hear that Nurseplus Care at Home in Salisbury found the right carer for your mother and that she is now settled and comfortable. Our management team is always here to listen and promptly address any concerns.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Salisbury

Thank you for your detailed and positive feedback. We're thrilled to hear that you've been impressed with our service and that we were able to address your early questions with patience and clarity. We're glad the detailed manual and ongoing support have been reassuring and helpful. It's wonderful to know that our carer has provided competent and compassionate care for your father-in-law.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon

Thank you so much for your heartfelt review. We are deeply touched by your kind words and are honoured to have been part of your mum's care journey. It's incredibly important to us that our clients feel heard and supported and we're glad to know that our team was responsive and caring during times when things didn't go as planned. It was our privilege to help fulfil your mum's wish to remain in her own home.