Prestige Nursing & Care in Berkshire | 1 Home Care Provider

Review of
Prestige Nursing & Care (Bracknell)
from David V (Friend of Client) published on 4 July 2023

Submitted via Website • Report

Overall Experience

The client had used Prestige for some 4 to 5 years. Initially as an auxiliary help to the clients husband. However, when her husband passed away just before covid we helped the client implement a comprehensive daily care package of 4 visits per day. It is a credit to Prestige that all through the pandemic

not once was the client missed a visit despite all the restrictions in place. The team from Prestige created more of a family atmosphere and the client had absolute trust in the carers. Sadly, the client was in hospital for two weeks prior to passing away in May 2023. Even then, carers visited the client in hospital of their own volition a true reflection of the relationships that developed between the carers and the client. Thoroughly recommend Prestige as a caring and excellent example of what the care industry can provide.

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Review of
Prestige Nursing & Care (Bracknell)
from V M (Sister of Client) published on 30 January 2023

Submitted via Postal Card • Report

Overall Experience

Excellent service is given to my sister. Plus very supportive to her and our family. Very much appreciated. Especially when we've been going through a difficult period.

Reply from Marta Wutke, Branch Manager at Prestige Nursing & Care (Bracknell)

Thank you for such a positive comment. We are glad to know that you are happy with our service.

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Review of
Prestige Nursing & Care (Bracknell)
from Carmen B (Daughter of Client) published on 1 April 2021

Submitted via Website • Report

Overall Experience

It gives me a huge amount of pleasure to put forward a review for the Prestige Nursing & Care (Bracknell). In this year, which has been a great challenge for everyone, most of all for those caring for others, Prestige Nursing & Care (Bracknell) have shown themselves to be nothing but utterly professional

in all they do. My mother was in their care, she suffers from Alzheimer's and is therefore nervous of meeting new people. The carers who cared for her have managed to cross this barrier with their understanding and patience of those they look after. They were able to gain her trust through their compassionate nature, delightful manner and punctuality. I speak very highly of them when asked and will always be impressed and grateful by the way they were able to take care of my mother.

Reply from Sharon Sampeys, Manager at Prestige Nursing & Care (Bracknell)

Thank you very much for taking the time to write us this great review. We are very proud of our team in Bracknell and I will pass your lovely comments on to the team.

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Review of
Prestige Nursing & Care (Bracknell)
from Adrian L (Son of Client) published on 1 April 2021

Submitted via Website • Report

Overall Experience

The care team have all been truly amazing with the kind, professional and warmth within each visit, each interaction and every call. To say they have been a godsend is an understatement. My father has dementia and he needed the care, my mother was not coping well and she needed the support. The ease,

calmness and willingness to support and work with us was not short of brilliant, exceptional, amazing and done with love and care. I don't think I can write enough to say how much they have helped change life around for the better and how they have kept life sane and sort of normal. Please don't be in any doubt of asking for help and taking care, it's worth it for all family members. A truly great level of service. Thank you, thank you, thank you.

Reply from Sharon Sampeys, Manager at Prestige Nursing & Care (Bracknell)

Thank you so very much for taking the time to leave us such a lovely review, we really do appreciate your feedback. I am so pleased to hear we made a valuable difference to all of your lives.

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Review of
Prestige Nursing & Care (Bracknell)
from S D (Daughter of Client) published on 19 March 2021

Submitted via Website • Report

Overall Experience

When Mum became increasingly immobile it was difficult for me to know what the best next step would be for her care. Having looked after her myself at home for some time I had to accept that both she and I needed significant support. A cheerful 89-year-old despite her advanced Alzheimer's she needed

not "just" highly personal care but also helpers who would be understanding, patient, kind and jolly. And I needed a small, consistent team who would be professional, reliable, who would be Mum's friends and whom I could trust without any reservation. Which is exactly what we now have - after only a couple of months I now cannot imagine how we coped without the daily arrivals of Mum's "playmates". Mum is generally more engaged (or "happily tired" as she puts it after a couple of hours of craft projects with them) and my own spirits lift when I hear them ring the doorbell! Both our lives are all the better for having them on our team.

Reply from lisa fisher, Marketing Operations Manager at Prestige Nursing & Care (Bracknell)

Thank you so much for such a lovely review. We are so glad that we have made such a good difference to both your's and Mum's lives.

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Review of
Prestige Nursing & Care (Bracknell)
from Debbie W-R (Daughter of Client) published on 19 March 2021

Submitted via Website • Report

Overall Experience

I have nothing but praise for the LifeCarers in Bracknell. They have been such a pleasure to work with whilst caring for my 92-year-old mum in order to keep her happy and safe in her own home. Their care was second to none, and everyone from the manager to her team of carers and admin all cared passionately

about my mum's welfare, emotions and dignity. The manager and her team were most vigilant if anything needed medical intervention, and together, they always took prompt action to ensure the right medical assistance was given. They contacted all the necessary people, whether it was the doctors, community nurses, Social Services, pharmacies, keeping the family well-informed along the way. We always felt that my mum was in the safest of hands with people who genuinely loved their work, were highly efficient, professional and knew how to handle some challenging situations. I can not thank them enough for their constant good cheer and for bringing Mum a ray of sunshine every day!

Reply from Lisa Fisher, Marketing Operations Manager at Prestige Nursing & Care (Bracknell)

Thank you so much for taking time to give us such a fabulous review. We will pass on your lovely compliments to the staff team.

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Review of
Prestige Nursing & Care (Bracknell)
from Elizabeth G (Daughter of Client) published on 24 September 2020

Submitted via Website • Report

Overall Experience

LifeCarers have been looking after my mother for several years now. They have always been incredibly helpful, reliable, professional and communicative. In a recent event when my mother fell over they were exemplary in assisting link-up between paramedics, social worker, GP and myself. I can sincerely

say that supporting my mother to continue living in her own home is only made possible by their input.

Reply from Amanda Dobson, Care Advisor at Prestige Nursing & Care (Bracknell)

Thank you so much for such a fabulous review. I know the team have really enjoyed looking after your Mother and I am glad we have been a good help.

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Review of
Prestige Nursing & Care (Bracknell)
from Carol R (Daughter of Client) published on 10 January 2020

Submitted via Website • Report

Overall Experience

LifeCarers have been a breath of fresh air in caring for my 89-year-old mum. From my initial telephone enquiry, they have been extremely professional, friendly and above all else caring. My family and I cannot thank them enough for everything they do for mum. You’re all amazing and all mums carers

you are just wonderful. Thank you all so much you have given us peace of mind and we as a family know mum is getting the very best care.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you so much for taking the time to give us such a great review.

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Review of
Prestige Nursing & Care (Bracknell)
from Michael P (Son of Client) published on 6 December 2019

Submitted via Website • Report

Overall Experience

Lifecarers provided home care support for my father over several years. They evolved the level of care in that time and adapted to increasing frailty and loss of mobility. Their care and concern for my father was outstanding - often spotting conditions developing and prompting us to bring in medical

intervention. But above all, they provided great continuity of personnel, so that my father always knew who was coming in to the home. He had a great relationship with many of the carers, such that when the time came to move to a nursing home he was very sad to know that he would not be seeing them again. Some of them even came to visit him in hospital (prior to his moving to the nursing home 100 miles away). Great company, great people.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you very much for such a nice review. I will pass your comments to our Bracknell team. Take care.

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Review of
Prestige Nursing & Care (Bracknell)
from Shona A (Daughter of Client) published on 28 October 2019

Submitted via Website • Report

Overall Experience

My father was supported by LifeCarers for a number of years, enabling him to continue to live independently in his own home until his 98th year when dementia and mobility problems made him no longer safe. LifeCarers team - management, admin staff and carers - are all very highly motivated and skilled.

They clearly see their work as much more than just a job and often go above and beyond the call of duty to make sure their clients get the best support and enjoy the best possible quality of life. The manager is an experienced, efficient, sensitive and responsive manager who goes the extra mile when problems arise. As well as being a highly effective manager, she believes in rolling up her sleeves and getting involved directly with caring from time to time, thereby ensuring she keeps in touch with all the clients and their particular needs.
I can honestly say that LifeCarers is the best care company around and I highly recommend their services.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you so very much for giving the Bracknell team such a fantastic review. The Manager and her team are truly fantastic at what they do and are dedicated to their clients and other team members. I am glad that your father was able to live well, happy and independent for as long as he did, this is our goal for all of our clients.

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Review of
Prestige Nursing & Care (Bracknell)
from J W (Daughter of Client) published on 25 October 2019

Submitted via Postal Card • Report

Overall Experience

We were told about LifeCarers by people who know. They were highly recommended and have certainly lived up to our expectations and beyond. We have found them to be approachable and very efficient.
We would recommend LifeCarers to anyone in need of care help.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you very much for taking time to review us on the site. I am glad you are happy with our Carers, we will forward your lovely compliments to our Bracknell team.

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Review of
Prestige Nursing & Care (Bracknell)
from John A (Cousin of Client) published on 17 October 2019

Submitted via Website • Report

Overall Experience

We have been using this care organisation for about 18 months and have found them to be extremely good. The carers are very friendly, supportive and treat the client with dignity and respect. The management are very approachable and we have very good communications to support the daily care. They go

the extra mile to help.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you for taking the time to give us such a lovely review.

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Review of
Prestige Nursing & Care (Bracknell)
from Ron W (Client) published on 24 June 2019

Submitted via Website • Report

Overall Experience

I have been using LifeCarers for a few years now and in that time I have not had a single complaint.
All the people concerned with my care and wellbeing have been most considerate, whether it was caring on a personal basis or keeping the flat clean.
The carers themselves are always polite and cheerful

in their yellow coats, nothing is too much trouble.
All in all, I am very satisfied with the care and service provided.
Thank you.

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Review of
Prestige Nursing & Care (Bracknell)
from M B (Daughter-in-law of Client) published on 10 June 2019

Submitted via Website • Report

Overall Experience

On behalf of my family, I would like to express our sincere thanks for the care and support the Bracknell team provided for my late mother-in-law, over a period of nearly two years.
The carers were cheerful, helpful and friendly, well supported by one another and frequently went beyond the call of

duty. Thank you too to the friendship and support shown to my brother-in-law who, because of his personality, found the whole situation very difficult to cope with. He will miss the ongoing friendship of the team. Thank you too to those who came to the funeral and for the lovely flowers sent to the crematorium.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you for taking the time to give us such a fantastic review. I will pass this onto our care team.

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Review of
Prestige Nursing & Care (Bracknell)
from R B (Client) published on 8 April 2019

Submitted via Postal Card • Report

Overall Experience

Extremely happy with everything.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you for taking the time to give us such a wonderful review. I will pass this onto our team.

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Review of
Prestige Nursing & Care (Bracknell)
from Stephen S (Son of Client) published on 25 March 2019

Submitted via Postal Card • Report

Overall Experience

Very helpful staff, always on time which is a must with Mum or she will panic.

Great communication with clear to understand invoicing.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you for taking the time to review our service.

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Review of
Prestige Nursing & Care (Bracknell)
from Val F (Daughter of Client) published on 15 March 2019

Submitted via Postal Card • Report

Overall Experience

I love LifeCarers and so does my mother.
Especially one carer who has been looking after mum for over a year. We have had issues due to mum's problems and the carer and the support team have been very caring and constructive in their approach to my mum as she can be very difficult and proud.
The carer

does go over and above what is needed. I do not know all the carers but would love to use them more in the future for more visits per day.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you for taking the time to give us such a lovely review. I will pass your comments onto the carers.

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Review of
Prestige Nursing & Care (Bracknell)
from John B (Son of Client) published on 14 March 2019

Submitted via Website • Report

Overall Experience

I employed LifeCarers, Bracknell some years ago, to initially assist my father with basic needs early in the morning. As time progressed, my father's needs grew too, which meant asking for help three times daily and with the cleaning of his flat. The carers, management and support staff from LifeCarers

have always proved extremely helpful and caring. They have been a credit to themselves and to their profession. I can only thank them ALL for their patience and care provided to my father and for all those times when they went out of their way to help me when my father needed extra support.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you for taking the time to give us such a lovely review. Our client and their family reviews are what makes it all worth while.

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Review of
Prestige Nursing & Care (Bracknell)
from Desmond L (Son of Client) published on 11 March 2019

Submitted via Website • Report

Overall Experience

We have used LifeCarers for the last 5+ years and at all times the communication between us and the Management has been excellent. The two staff grumbles we had in that period were quickly dealt with and resolved completely.
The visiting carers have always been kind, very considerate and some of them

have been outstanding. They have been well trained, and they are empathetic to the understanding and needs of their client. We thank them wholeheartedly for the care and support they've provided.
We have no reservations with recommending LifeCarers to prospective clients.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you so much for taking the time to give us such a wonderful review. Thank you.

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Review of
Prestige Nursing & Care (Bracknell)
from S H (Sister of Client) published on 1 November 2018

Submitted via Website • Report

Overall Experience

Life Carers have been supporting my relative for several years, they take time to understand their individual needs and adapt their care accordingly, so care never feels like just another job to get through. They have been proactive in contacting me and arranging urgent appointments when my relative

has had deteriorating health; this, in turn, helps me and reduces my worries about them, as I can't visit frequently to check for myself.
They have been extremely helpful and flexible when extra visits or hospital appointments have been needed at short notice. I have had experience of other home care agencies for relatives and none come close to the high standards provided by Life Carers. I don't know how my relative or I would manage without them.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you so much for taking the time to give us such a wonderful review. I am so glad that we are supporting your relative is such a positive way and are always grateful to what wonderful carers we have.

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