Prestige Nursing & Care in Suffolk | 2 Home Care Providers

Review of
Prestige Nursing & Care (Halesworth)
from Julian L (Son of Client) published on 21 June 2024

Submitted via Website • Report

Overall Experience

Prestige has been fabulous at looking after my Mum. Mum has Alzheimer's and still lives at home but was starting to struggle to cope with the basics of life and looking after herself and the house without significant extra support earlier this year. All the ladies who have visited Mum have been great.

Not only do they all seem caring and friendly but have been very proactive and helpful - for example going out to buy extra ready meals when the regular home delivery provider had a temporary problem, spotting Mum had a skin problem and getting her a prescription from her GP/pharmacy. They have also put in place sensible checks, such as checking the fall alarm and smoke alarm without me asking them to do so and they call me to report any concerns or observations from time to time. I can't recommend them highly enough!

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Review of
Prestige Nursing & Care (Halesworth)
from Lesley N (Wife of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

I had my first break of five days away since 2020 and I was so confident in Prestige that I even dared go abroad, to France.
The manager took time and trouble to arrange the most suitable times for the visits and to choose carers my husband knows well and who know our house and his routines. The carers

are all superb at their job and managed to keep him clean, safe and well-fed all week, even providing him with daily treats and a glass of wine with his evening meal (as requested!). They even laughed (or sighed?) at his jokes.
When I returned the house was spotless and I could see from the detailed care reports that carers had cleaned the floor, emptied the bins and urinal bottles, washed and dried sheets and bed pads, provided him with a choice of breakfasts, lunches and evening meals every day - and all with good humour and lots of chatter too.
My husband was very relaxed when I got home and had nothing but praise for them all.
Thank you Prestige, I shall do it again.

Reply from Sophie Baker, Head of Marketing at Prestige Nursing & Care (Halesworth)

Thank you so much for the wonderful review. We're so pleased that you were able to go abroad with complete peace of mind that your husband would be well looked after in your absence. I will ensure that this is fed back to the team. Kind regards.

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Review of
Prestige Nursing & Care (Ipswich)
from C K (Nephew of Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience

The care my Aunt receives right the way through the Ipswich team is outstanding. Right from the back office management team to the front line team members the level of detail, care and attention my aunt receives is fantastic! The Ipswich team give me the confidence, invaluable advice and the encouragement

to ensure my Aunty does not have to go into a care home, instead allowing her to remain at home where she wants to be, with the support, care, friendship and guidance which I believe is probably more than she would receive in a residential care home. I cannot say enough about the Ipswich team, they really do go above and beyond the usual care providers I have encountered to date, even bringing her flowers to bring a smile to her face. I would like to personally thank them all for being there for my Aunty and giving me the support to ensure she is as happy as she can be at home.

Reply from Lesley Tournay-Godfrey, Branch Manager at Prestige Nursing & Care (Ipswich)

On behalf of us all at the Prestige & Nursing Ipswich team, we would like to thank you for your review of our care services provided to your Aunt. We appreciate the time and comments you have been kind enough to provide. We are extremely proud of our dedicated team who work continuously to enhance the lives of those in the community. Your review is shared with the team and is a highly valuable part of our process to feedback to staff on the appreciation of both clients, family and Prestige.

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Review of
Prestige Nursing & Care (Halesworth)
from M G (Client) assisted by family/friend published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

Overall positive.

Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)

Our client is a well-loved client of Halesworth Prestige. She will reach the grand old age of 101 years in June and continues to be very spritely and share jokes with the girls, an avid football fan for over 85 years.

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Review of
Prestige Nursing & Care (Halesworth)
from S N (Mother of Client) published on 1 April 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care-carers very good at all aspects of my daughter's care.

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Review of
Prestige Nursing & Care (Halesworth)
from Andrew N (Client) published on 27 March 2024

Submitted via Postal Card • Report

Overall Experience

I migrated from another agency in town to Prestige. The other agency provided good care, but the coordination of times, dates and invoices lacked precision. I've had good care from Prestige and the admin is much better. I was familiar with some of the staff because they too have migrated from the other

agency to Prestige. Overall, a friendly and efficient service.

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Review of
Prestige Nursing & Care (Halesworth)
from Shirley T (Daughter of Client) published on 21 March 2024

Submitted via Website • Report

Overall Experience

We have been so happy with the care and diligence shown by the carers since Prestige started to support my mum. Nothing is too much trouble. My mum looks forward to their visits and as a result has a much rosier outlook on life. I cannot recommend Prestige enough. Thank you Jackie and the team.

Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)

It has been a great pleasure to work with the family in providing care for this lovely lady.

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Review of
Prestige Nursing & Care (Halesworth)
from B S (Client) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

I have been a client of Prestige (Halesworth) for over three years. My needs include care treatment for my legs twice daily. All the Prestige carers, without exception, I have found to be most conscientious in their work and pleasant people to deal with.

Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)

Thank you for your kind words. It is a great pleasure to know that you hold our wonderful carers in high esteem and that you are pleased with the Administration.

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Review of
Prestige Nursing & Care (Halesworth)
from B H (Client) assisted by family/friend published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

Having had support morning and evening, I have been very grateful for the service I have received. It has been of great help to my wife.

Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)

I speak for both the carers and myself in sharing that it has been a pleasure to care for you and that the assistance given has been beneficial to your wife too.

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Review of
Prestige Nursing & Care (Halesworth)
from R D (Client) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the Halesworth branch and its manager and the two exceptional ladies who help me during the week. Nothing is too much for them.

Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)

Thank you for your kind words; it has been a great pleasure to care for you.

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Review of
Prestige Nursing & Care (Halesworth)
from Colin G (Client) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with my care, the carers (female) are excellent, and they look after me very well.

Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)

Thank you for your kind words; it has been a pleasure to care for you.

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Review of
Prestige Nursing & Care (Ipswich)
from E S (Daughter of Client) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience

My mother was very concerned and worried about having carers in, it was the loss of dignity she feared, but Prestige Care were amazing. They listened and really took time to get to know both my parents, even though only one was receiving care - so thoughtful. Mum's fears faded away as she got to see

the kindness and care from all of the Prestige team. Thank you.

Reply from Lesley Tournay-Godfrey, TBC at Prestige Nursing & Care (Ipswich)

On behalf of us all here at the Ipswich Prestige Nursing & Care branch, we would like to thank you for your valued review of care provision for your mother. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us.

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Review of
Prestige Nursing & Care (Ipswich)
from Michael A (Husband of Client) published on 15 February 2024

Submitted via Postal Card • Report

Overall Experience

Prestige looked after my wife for nearly 6 years. They came three times a day (2 carers) and we never had any issues with any of them.
They were all excellent carers for my wife and also kept an eye on me. We would recommend Prestige to everyone.
Excellent work. Well done and thanks.

Reply from Lesley Tournay-Godfrey, Branch Manager at Prestige Nursing & Care (Ipswich)

On behalf of all the team at Prestige & Nursing Care here at the Ipswich branch, we would like to thank you for your review of staff and care services provision.
We believe that those we provide care for deserve nothing but the best, and we’re committed to delivering just that. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

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Review of
Prestige Nursing & Care (Ipswich)
from I S (Client) published on 2 February 2024

Submitted via Postal Card • Report

Overall Experience

So far all the care I have had I am very pleased with.

Reply from Lesley Tournay-Godfrey, Branch Manager at Prestige Nursing & Care (Ipswich)

On behalf of us all here at Prestige Nursing & Care Ipswich, thank you for taking the time to leave us a review and sharing your experience with us. We are extremely grateful for your kind words and ratings. Our team are committed to ensuring you receive the best possible service and customer satisfaction. If there’s anything else we can do to improve our service provision for you, please let us know.

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Review of
Prestige Nursing & Care (Halesworth)
from Harold H (Client) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience

I receive 2 hours respite care funded by a local Dementia Carers Fund.
The carer who attends for 2 hours on Wednesday afternoons is a wonderful lady who has helped us with many aspects of my duties.

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Review of
Prestige Nursing & Care (Ipswich)
from Debbie B (Daughter of Client) published on 3 June 2021

Submitted via Postal Card • Report

Overall Experience

Prestige Nursing & Care (Ipswich) have been caring for a long time. Initially to care for both my dad and mum about five years ago. My dad sadly passed away in May 2018 due to Alzheimer's disease. The care has continued for my mum. Prestige Nursing and their carers have been fantastic in the care my

parents have received. It means so much now that my mum is on her own. Nothing is too much trouble and my mum is really appreciative of the care receives. She looks forward to seeing the carer's every day, morning, lunchtime, and evenings. Also as a family, it gives us peace of mind that mum is being looked after so well. Thank you so much for your continued care.

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Review of
Prestige Nursing & Care (Ipswich)
from Milly R (Wife of Client) published on 27 April 2021

Submitted via Postal Card • Report

Overall Experience

Very happy for the care given to my husband. Can't thank the carers enough for their work over and beyond our expectations. They all treat my husband with a very caring attitude giving him dignity and humour.

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Home Care Providers Owned by Prestige Nursing & Care in Suffolk

Prestige Nursing & Care Locations in Suffolk (2)

Prestige Nursing & Care Reviews in Suffolk (17)

Reviews Posted for members of Prestige Nursing & Care

Prestige Nursing & Care (Halesworth)

Prestige Nursing & Care (Halesworth)

Prestige Nursing & Care (Ipswich)

Prestige Nursing & Care (Halesworth)

Prestige Nursing & Care (Halesworth)

Prestige Nursing & Care (Halesworth)

Prestige Nursing & Care (Halesworth)

Prestige Nursing & Care (Halesworth)

Prestige Nursing & Care (Halesworth)

Prestige Nursing & Care (Halesworth)

Prestige Nursing & Care (Halesworth)

Prestige Nursing & Care (Ipswich)

Prestige Nursing & Care (Ipswich)

Prestige Nursing & Care (Ipswich)

Prestige Nursing & Care (Halesworth)

Prestige Nursing & Care (Ipswich)

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