Which Q Care Ltd Agencies have the highest review score?

Q Care Ltd (Cardiff Branch) , Q Care Ltd (Merthyr) & Q Care Ltd (Powys Branch) have the highest review score.

Q Care Ltd | 5 Home Care Providers

Review of
Q Care Ltd (Cardiff Branch)
from Rob H (Son-in-law of Client) published on 19 August 2024

Submitted via Website • Report

Overall Experience

Absolutely appalling, unprofessional and incompetent management.
Having challenged the timings of the visits to my mother-in-law, I was misled by and ignored by management for my requests for a meeting. Q Care failed to adhere to its own policies and procedures. It seems that when challenged management

shows their real incompetence and unprofessionalism.
Management did not acknowledge my last email, but 24 hours later they withdrew care support to my 86-year-old mother-in-law, who has dementia, apparently, this was a "management decision" It is now 22:15 hours and I have just spent the last 7 hours trying to arrange care for my mother-in-law. This is all down to the uncaring, unprofessional and incompetent management, who choose to suppress concerns rather than discuss them in a transparent and professional manner. I wish to emphasise that the issues were not about the actual carers who attended my mother-in-law's home, they were exceptional and professional at all times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Q Care (Gwent)
from Doreen D (Client) published on 22 March 2022

Submitted via Postal Card • Report

Overall Experience

The carers have become like family to me. I struggle with speech but they are so patient with me, they take the time to listen and understand my needs. I could not be without them.

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Management

Treated with Dignity

Value for Money

Review of
Q Care Ltd (Cardiff Branch)
from David L (Son of Client) published on 18 March 2022

Submitted via Website • Report

Overall Experience

My mother and I were initially a little worried about how my father would react to having carers coming into the house to look after him, as he became highly anxious after his stroke. However, we didn't need to worry, as the carers have all been very kind and treated my dad well. He is now very relaxed

with all the carers and even looks forward to seeing them. I cannot recommend the carers enough. A fantastic and professional team.

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Management

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Value for Money

Review of
Q Care Ltd (Powys Branch)
from Mark T (Son of Client) published on 21 February 2022

Submitted via Postal Card • Report

Overall Experience

So far this year a vast improvement, but still issues with the time slot moving from the original agreed. The excuse is that the change to the time is on our rota, but not always getting a rota does not help. The staff are very helpful, friendly and polite.

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Review of
Q Care Ltd (Ceredigion)
from David C (Son of Client) published on 22 September 2021

Submitted via Website • Report

Overall Experience

Q Care (Aberystwyth Area) continue to provide a professional and quality service for my father. When there's a need for information or advice from them, it particularly helps that they are an easily accessible provider. Also, the availability of a core hours on-call number means any real-time issue

can be addressed effectively. All of the above means that Dad is able to continue in supported living in his own home, as is his wish. Thank you!

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Review of
Q Care Ltd (Ceredigion)
from Marie P (Daughter-in-law of Client) published on 21 September 2021

Submitted via Website • Report

Overall Experience

Q Care visit my Mother-in-law twice a day, morning and evening. They are always on time and on the one occasion they were going to be late, they rang me to let me know. The staff that we have are so lovely but extremely professional and caring, never rushed and always take time to have a chat before

leaving. I really didn’t think my Mother-in-law would take to this package at the age of 95 but she looks forward to them coming and speaks highly of each Carer.

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Review of
Q Care Ltd (Merthyr)
from Alan W (Son of Client) published on 2 June 2021

Submitted via Website • Report

Overall Experience

One of the best care agencies that has looked after my mother. All of the staff are courteous, friendly and completely professional in their approach to care. With the help of Q care, I am able to continue with the other aspects of my life without having to worry about my mother all of the time. I am

delighted with all aspects of Q Care and their team.

Staff

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Management

Treated with Dignity

Value for Money

Review of
Q Care Ltd (Merthyr)
from Patricia R (Client) published on 21 April 2021

Submitted via Website • Report

Overall Experience

Very engaging, well mannered and pleasant staff. Always willing to help and they provide all the support and assistance I need. Excellent service that enables me to remain as independent as I possibly can.

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Management

Treated with Dignity

Value for Money

Review of
Q Care Ltd (Cardiff Branch)
from H F (Client) published on 19 March 2021

Submitted via Website • Report

Overall Experience

I have had a very good experience with Q Care this year. In my initial review before being taken on by Q Care I outlined my requirements. I asked that I have younger carers as I am quite young myself. I also asked that I have the same people coming to me each week so that I can get to know them and

have consistency of care. The staff in the office have always been very approachable and have always done everything they can to meet my needs. When I phone, the staff are always very polite and courteous. In regards to the carers, they have all been very friendly and approachable, I have always felt comfortable to ask for what I need. They have all been very helpful and have always been very positive and open minded to my disability. My experience has been very positive with Q Care, this is very much appreciated and makes such a difference to my quality of life.

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Treated with Dignity

Value for Money

Review of
Q Care Ltd (Cardiff Branch)
from Michelle W (Daughter of Client) published on 17 March 2021

Submitted via Website • Report

Overall Experience

I have used the services of Q Care on many occasions over the last year or so. While I took my father to hospital appointments Q Care carers came in to look after my mother who has Dementia. The carers were very professional, but also so kind and patient. My mother really enjoyed spending time with

the girls and I was reassured that my mother was in safe hands. I cannot recommend the company highly enough.

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Value for Money

Review of
Q Care Ltd (Powys Branch)
from Mary J (Wife of Client) published on 15 March 2021

Submitted via Postal Card • Report

Overall Experience

Q Care Ltd care service has been fully appreciated by my husband and myself. All carers are helpful, cheerful and ready to help. We have received excellent care service.

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Management

Treated with Dignity

Value for Money

Review of
Q Care Ltd (Powys Branch)
from Mary G (Client) published on 17 December 2020

Submitted via Postal Card • Report

Overall Experience

I am extremely pleased with the care I receive from Q Care carers. They use the PPE provided and are kind and thoughtful. They can all use the ceiling hoist which makes getting on and off the bed and into my wheelchair much easier. I do my washing on a Saturday and the carer who is on at lunchtime will

straighten and turn it for me.

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Treated with Dignity

Value for Money

Review of
Q Care Ltd (Merthyr)
from I L (Client) assisted by family/friend published on 24 November 2020

Submitted via Postal Card • Report

Overall Experience

We are delighted with this very reliable and professional service. The carers are very friendly and offer very valued support.

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Management

Treated with Dignity

Value for Money

Review of
Q Care Ltd (Merthyr)
from Alyson T (Daughter of Client) published on 16 November 2020

Submitted via Postal Card • Report

Overall Experience

The care has greatly improved from when mum first started with Q Care, however, I am concerned about lockdown and would like to ask do you have facilities in place to have staff tested on a fortnightly basis as I know that this happens in carehomes.

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Management

Treated with Dignity

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Review of
Q Care Ltd (Cardiff Branch)
from J B (Client) published on 2 October 2020

Submitted via Postal Card • Report

Overall Experience

I have been with Q Care quite a while now and I'm happy with all the carers.

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Management

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Review of
Q Care Ltd (Merthyr)
from A P (Client) published on 4 August 2020

Submitted via Postal Card • Report

Overall Experience

I have used Q Care since my stroke in 1997. Have had many different carers over the years. Met many good and caring workers some with whom I formed quite a few friendships (whilst still keeping my care professional).

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Review of
Q Care Ltd (Powys Branch)
from I J (Client) published on 28 July 2020

Submitted via Postal Card • Report

Overall Experience

Extremely satisfactory. Could not ask for better.

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Review of
Q Care Ltd (Powys Branch)
from F T (Client) assisted by family/friend published on 28 July 2020

Submitted via Postal Card • Report

Overall Experience

All very pleasant and very helpful. Overall an excellent service, however, I feel that a male carer is not appropriate for washing and dressing.

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Treated with Dignity

Value for Money

Review of
Q Care (Gwent)
from Cecile H (Client) assisted by family/friend published on 23 July 2020

Submitted via Postal Card • Report

Overall Experience

I am extremely happy with Q Care. The carers I have are wonderful and I feel like they are an extended part of my family. Having Q Care was the best decision I've made.

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Management

Treated with Dignity

Value for Money

Review of
Q Care Ltd (Powys Branch)
from John H (Husband of Client) published on 23 July 2020

Submitted via Postal Card • Report

Overall Experience

We find your girls are always very pleasant, caring, polite and efficient. My wife looks forward each day to seeing them. They are now amongst her best friends. Nothing is too much trouble for them. A first-class lot of girls you have, well done.

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Home Care Providers Owned by Q Care Ltd

Q Care Ltd Locations (5)

Q Care Ltd Reviews (38)

Reviews Posted for members of Q Care Ltd

Q Care Ltd (Cardiff Branch)

Q Care (Gwent)

Q Care Ltd (Cardiff Branch)

Q Care Ltd (Powys Branch)

Q Care Ltd (Ceredigion)

Q Care Ltd (Ceredigion)

Q Care Ltd (Merthyr)

Q Care Ltd (Merthyr)

Q Care Ltd (Cardiff Branch)

Q Care Ltd (Cardiff Branch)

Q Care Ltd (Powys Branch)

Q Care Ltd (Powys Branch)

Q Care Ltd (Merthyr)

Q Care Ltd (Merthyr)

Q Care Ltd (Cardiff Branch)

Q Care Ltd (Merthyr)

Q Care Ltd (Powys Branch)

Q Care Ltd (Powys Branch)

Q Care (Gwent)

Q Care Ltd (Powys Branch)

Awards / Recognitions (1)

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