How many Agencies does Sevacare (UK) Ltd own?

Sevacare (UK) Ltd own 5 Agencies.

Which Sevacare (UK) Ltd Agencies have the highest review score?

Sevacare Kingstanding , Sevacare Hall Green & Sevacare Birmingham Central have the highest review score.

Sevacare (UK) Ltd | 5 Home Care Providers

Review of
Sevacare Kingstanding
from Adam U (Son of Client) published on 1 October 2024

Submitted via Website • Report

Overall Experience

Following my father's discharge from the hospital in June 24 and receiving his care package from Sevacare Kingstanding. Both my father and I honestly cannot speak highly enough of the care he has received. From managers, office staff and the carers who my father has had in attendance, all can only be

described as first class. All have been professional, sympathetic and compassionate to my father's needs and most of all so very friendly and a joy to have had in attendance during his recovery. As my father's son the reassurance I have had from dealing with all involved has been exemplary.
We now look forward to our continued care with you.
A massive thank you to all involved.

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Review of
Sevacare Birmingham Central
from Namir G (Son of Client) published on 8 March 2023

Submitted via Website • Report

Overall Experience

This is the worst care provider. My mother was discharged from the hospital on the proviso that carers come four times a day. The service is very poor, the carers do not turn up, and even when you try and call they give you excuses - don't know why they have not turned up, we are unable to contact the

carers - they are not answering their phone. No one cares.

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Review of
Sevacare Hall Green
from S H (Client) published on 22 July 2022

Submitted via Website • Report

Overall Experience

I’ve been discharged from the hospital to this company. The care staff do not introduce themselves to me, there are few one or two who are pleasant the majority just want to do the care as quickly as possible with little to no conversation. I’m fairly young but the carers want to get ready for bed at

6pm, I feel I have no social life. My bins are left overflowing and they leave a mess without cleaning up after themselves. The worst care company I have ever had.

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Review of
Sevacare Hall Green
from Kim J (Daughter of Client) published on 25 May 2021

Submitted via Website • Report

Overall Experience

This is the second time we have had to encounter Sevacare, with my mom's health getting worse she now needs around the clock care. My mom was put to bed between 18.00 & 19.00 hrs almost every day and left in bed until approx 11 am the next morning even though she has moisture sores. As mom is unable

to walk she has a stand aid that is supposed to be utilised by the carers to keep them and mom safe while moving around. On occasions instead of using this they lift my mom in and out of bed causing her pain, which is totally unacceptable. They have given her out of date food to eat, gave shredded wheat for lunch and a few cocktail sausages for her evening meal even though there are meals in the fridge. I find with most of the carers there is no compassion or empathy. Don’t get me wrong there are some good carers. But hopefully, I won’t be using this company again.

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Review of
Sevacare Hall Green
from Marie A (Daughter of Client) published on 6 May 2021

Submitted via Website • Report

Overall Experience

I am referring to the experience we have encountered from the Hall Green office in Birmingham. The lady who works in the office, I found to be extremely rude, unprofessional, unhelpful, no empathy or compassion when dealing with service users or their families. She is not on the service users agenda

at all. When her staff are late for a call they count it as the next call hence missing a call to a service user that lives on her own and bed bound. My mother was left for nine hours in faeces because the two carers declined to change her because she was on a recliner chair and she was on there awaiting her bed to be repaired. They send staff out that don't like dogs for which all of the staff don't like dogs. Some staff declined to do a call due to the dog. Please anyone thinking of going with Sevacare do your research, meet the manager and the staff and you won't use them once you have. We have had the worst experience ever with them.

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Review of
Sevacare Hall Green
from Sandra F (Wife of Client) published on 5 April 2021

Submitted via Website • Report

Overall Experience

I would just like to say thank you to the manager and his team attending to my husband with palliative care, and I could not wish for anyone better. They are compassionate, very caring, and made my husband is very comfortable with everything they do. Nothing is too much trouble for them. Unfortunately,

I can't say the same for the district nurses. I am so thankful to the manager and the team at this time. Thank you so much for all your care and compassion.

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Review of
Sevacare Kingstanding
from A-M R (Daughter of Client) published on 17 August 2020

Submitted via Website • Report

Overall Experience

I would like to compliment Sevacare on the outstanding, person-centred care that the staff gave to my dad and also my mother over the last three years. The office team completely understood the importance of consistency and continuity with the staff that looked after my dad and ensured that the team

were able to build a strong bond and an excellent relationship. My dad had three double person care calls a day and the care team were able to monitor, manage and anticipate his changing care needs through this continuity of care. This can only be achieved when the whole team work together, communicate well and have care at the centre of their every objective. I can honestly say that my dad's care during his last years was truly exemplary and as a family, we gained tremendous comfort from the fact that they did all they could for him in such a loving way and that his every welfare need was anticipated and provided for, with love and affection.

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Review of
Sevacare Hall Green
from Helen H (Sister of Client) published on 19 July 2019

Submitted via Website • Report

Overall Experience

Only had these a few days but the male carer that has been looking after my brother is excellent, nothing is to much trouble. He made him a sausage sandwich and warmed his stew in the microwave. He’s been with the company 15 years, he’s lovely and friendly.

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Review of
Sevacare Hall Green
from Carol A (Friend of Client) published on 6 November 2018

Submitted via Website • Report

Overall Experience

Sevacare was the company used by NHS after first being released from the hospital. I can only say how lovely the carers were and did their best to provide a great service for my 93-year-old aunt after she was released from the hospital after a stroke. A big thank you to all those ladies involved in

her aftercare. Definitely would recommend.

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Review of
Sevacare Hall Green
from Mary A (Client) published on 17 October 2017

Submitted via Website • Report

Overall Experience

My Mother is currently receiving care from Sevacare (Hall Green). The office staff have always gone the extra mile to solve my queries. The care staff have put in excellent effort to ensure my mother is cared for to an exceptionally high standard. Whilst I was away on holiday I was at great ease because

I had full faith in the care staff as they always go above and beyond for my Mother. The management at Sevacare takes great care in ensuring the standard of care is being continued through phone monitorings and home visits.

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Review of
Sevacare Hall Green
from Lynn R (Daughter of Client) published on 22 August 2017

Submitted via Website • Report

Overall Experience

Carers themselves are good but not trained well enough to handle the different aspects of dementia. Office unable to communicate and therefore get too many things wrong. Answer the phone and then totally disregard the discussion.

Reply from Jenny Pitt, Care Services Director (Midlands) at Sevacare Hall Green

At Sevacare we take any concerns seriously. We strive to give our service users the best service and experience possible. All our staff are fully trained; we understand new staff entering at short notice can result in the service user to feel uncomfortable. We are conducting an investigation at the Hall Green branch to resolve the matter fairly.

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Home Care Providers Owned by Sevacare (UK) Ltd

Sevacare (UK) Ltd Locations (5)

Sevacare (UK) Ltd Reviews (11)

Reviews Posted for members of Sevacare (UK) Ltd

Sevacare Kingstanding

Sevacare Birmingham Central

Sevacare Hall Green

Sevacare Hall Green

Sevacare Hall Green

Sevacare Hall Green

Sevacare Kingstanding

Sevacare Hall Green

Sevacare Hall Green

Sevacare Hall Green

Sevacare Hall Green

Awards / Recognitions (0)

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