Home Care Providers Owned by Somerset Care Ltd

  • Home Care Providers Owned by Somerset Care Ltd
Somerset Care offers a range of services available to people in their own homes, aimed towards increasing independence.

Highly-trained care staff deliver a person-centred service, and some are experienced in specialist fields such as dementia care, learning disabilities or rehabilitation following time spent in hospital. Care, carried out with dignity and respect, is available for many complex conditions as well as physical and learning disabilities.

Domestic support is tailored to suit the individual, and can be provided for a few hours or as 24/7 live-in care.

Somerset Care Ltd Locations (3)

 

3 Home Care Providers owned by Somerset Care Ltd

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Somerset Care Community Services

First Floor, Wellington House, Queen Street, Taunton TA1 3UF 

9.5 71 reviews
"All staff including managers extremely pleasant and helpful, efficient, honest, well mannered. We look forward to seeing them each day and…"   Read all 71 reviews

Somerset Care’s Community Services in Taunton Deane, Minehead and West Somerset offer personalised care and support services to people living in their own homes. A team of skilled care and support staff carry out personal care, dementia support and… Read more about Somerset Care Community Services

  • Care Provided
  • Older Person Care
  • Dementia
Somerset Care Community Services (Wiltshire)

B4 Ashville Centre, Commerce Way, Melksham SN12 6ZE 

7.0 14 reviews
"The office updates me when issues arise with staff shortages in a timely way. I miss having support because moving my husband alone is…"   Read all 14 reviews

Somerset Care’s Community Services in Wiltshire provide personalised care to people in their own homes, tailored to their individual needs. Care and support is carried out by trained professionals who provide personal care, dementia support, rehabilitation… Read more about Somerset Care Community Services (Wiltshire)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Realise (South West)

Huish House, Huish Close, Hamilton Road, Taunton TA1 2EP 

Realise South West is Somerset Care’s award winning learning disabilities service, part of the not-for-profit Somerset Care Group. Committed to transforming care and support for people with a learning disability or Autism, the Realise team focusing… Read more about Realise (South West)

  • Care Provided
  • Dementia

Somerset Care Ltd Reviews (85)

Reviews Posted for members of Somerset Care Ltd

Overall Experience

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Review of

Somerset Care Community Services

from V W (Client) assisted by family/friend published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff including managers extremely pleasant and helpful, efficient, honest, well mannered. We look forward to seeing them each day and they like coming to us.

Reply from Somerset Care, Somerset Care at Somerset Care Community Services

Thank you for taking the time to leave a review for our Home Care Team. We are pleased to are receiving the support you need from the comfort of your own home, and having such a good experience with us. Best regards, Somerset Care.


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Review of

Somerset Care Community Services

from Karen C (Client) published on 17 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for all the help that your team provided when I came out of hospital. All the team were friendly and very helpful. Thank you.

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Review of

Somerset Care Community Services

from Elma H (Wife of Client) published on 6 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We only had a small amount of care, but it was very helpful. It seemed to end very abruptly with not an explanation why.

Reply from Somerset Care, Somerset Care at Somerset Care Community Services

Dear Elma. Many thanks for your feedback on the ‘Discharge 2 Assess Service’ which was provided by Somerset Care and commissioned by Somerset Council, to support your husband's return home from hospital. We are pleased to hear that the care our team provided during this period was helpful. Best regards, Somerset Care.


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Review of

Somerset Care Community Services (Wiltshire)

from Ingalill K (Client) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care package is working overall.

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Review of

Somerset Care Community Services

from Julia B (Daughter of Client) published on 19 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only speak highly of the care received. Everyone was kind, helpful, professional and thoughtful. My mum was treated as an individual and her needs were perfectly met. As a daughter, I was well informed and, because of the quality of care, it was like a weight disappearing from my shoulders, whilst
knowing Mum was in the care of an experienced, kind, helpful and compassionate team. Thank you.

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Review of

Somerset Care Community Services

from R T (Brother-in-law of Client) published on 11 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the standard of care provided. All carers take great consideration of clients' needs, carried out with respect, efficiency and friendliness. Much appreciated by the client. Also very helpful to her relatives in knowing the client is receiving such care, with good communications about
her well-being.

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Review of

Somerset Care Community Services

from A L (Daughter of Client) published on 11 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

This service did not work well. My mother was classed fit for discharge from hospital to her home. The time she was home was awful, she had nightmares and confusion and despite several carers I still found her, in tears, wandering the street - she was readmitted to hospital. Despite this she was again
discharged and the outcome was the same. She is now being assessed in a care home. I have to say I found the carers very good - my mother was just too much to cope with.

Reply from Somerset Care at Somerset Care Community Services

Thank you for taking the time to write a review for our community services team, and for your lovely feedback for our carers. As a team, we're often called upon to support individuals returning home after a period in hospital. We have noted your concerns about your mother's return home and would like to share your feedback with the relevant hospital to help them to shape future discharge decisions. If you would be happy for us to do so, please contact the team on 01823 447120 or at care.enquiries@somersetcare.co.uk, so that we can discuss this with you. Thank you.


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Review of

Somerset Care Community Services

from A T (Client) published on 8 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was discharged under the D2A scheme from hospital following surgery for my left hip and wrist. The scheme worked very well for me, enabling an earlier hospital discharge as safely as possible. All the staff were helpful and encouraging me to be as independent as possible. My only negative would be
that on discharge there was no immediate community physiotherapy input to further help recovery.

Reply from Somerset Care, Somerset Care at Somerset Care Community Services

Thank you for taking the time to leave a review for our community services team. We are pleased to have been able to support your recovery at home. Whilst physiotherapy is not arranged by Somerset Care, we will ensure your feedback is shared with the appropriate service.


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Review of

Somerset Care Community Services

from Clinton A (Son of Client) published on 17 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The keyword has been care - every member of the team assisting my mother since her discharge from the hospital has been exemplary. Their diligence and friendly care in assisting here rehabilitation could not be faulted. Maintaining her dignity whilst attending to her daily needs and requirements in
her own home has been professional but personal and caring. I could not recommend this service any higher. They have pride in their work and care for the individual, whatever their needs. Couldn't have managed without them. Thank you.

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Review of

Somerset Care Community Services

from Stella I (Client) assisted by family/friend published on 17 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Somerset Care. They have looked after us extremely well, with love and kindness.
They are a great team and work very well together.
We always look forward to seeing them and are sad when we have to let them go!

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Review of

Somerset Care Community Services

from E B (Power of Attorney of Client) published on 13 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She was extremely satisfied with the kindness and compassion that the team operated. She was dealt with care and patience each visit and treated with the greatest respect, and in turn, she responded to all that was required of her.

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Review of

Somerset Care Community Services

from H M (Daughter-in-law of Client) published on 12 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided was excellent, person-centred and thorough. Staff were reliable, kind and professional.
I would like to pass on particular praise to one member of staff who went above and beyond to reassure and support me in addition to the client. Another member of staff was amazing too. Thank
you both.

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Review of

Somerset Care Community Services

from Martin F (Husband of Client) published on 28 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only real criticism we have is not being notified if there is a substantial change in the time of the visit. A few minutes here or there is no problem, but if the scheduled time has been changed by more than 1/2 hour, it would be useful to be notified!

Reply from Somerset Care at Somerset Care Community Services

Dear Martin, many thanks for sharing your review and feedback. Exceptional circumstances can sometimes result in changes to scheduled visit times, and it is our policy to communicate any such changes with our customers. Please accept our sincere apology if this has not been your experience. Thank you for sharing this with us so that we can continue to learn and improve.


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Review of

Somerset Care Community Services

from Anita H (Daughter of Client) published on 27 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment the carers walked through our door, my mum was treated with compassion, kindness and care. We, as a family, will be eternally grateful to all the carers. My mum was a very private lady, and the carers made her feel at ease and looked after her with dignity at such a stressful time with
her illness. I know my mum great very fond of the carers, as did we, as a family.
They, along with the nurses that walked through our door, were angels from above.
Thank you from the bottom of our hearts.

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Review of

Somerset Care Community Services

from J B (Client) assisted by family/friend published on 21 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have appreciated having care twice weekly for quite some time due to my incapacity. I have been waiting for a hip replacement operation for four years and my mobility has sadly suffered. I have had a number of falls over the past 2/3 years and have been hospitalised as a result of these. This means
I need help with some personal care, so I rely on Somerset Care. I also enjoy meeting the care team and having a chat as well as the care they give me.

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Review of

Somerset Care Community Services

from B H (Client) published on 21 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I first had visits from Somerset Care when my late husband became ill until he died in 2014. Four months later, in April 2015, I had a stroke, when I came out of the hospital, Somerset Care was there to help me, and I have been with them ever since. I have always found the carers most kind, thoughtful
and willing to help. I look forward to their visits.

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Review of

Somerset Care Community Services

from Sandra B (Daughter of Client) published on 21 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well cared for by all your staff.
She is always very happy to see them and enjoys their little talks.

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Review of

Somerset Care Community Services

from Richard C (Client) assisted by family/friend published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and polite. Also, we have dealt with problems with the care package. They listened to our concerns and acted on them. We couldn't ask for any better service.

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Review of

Somerset Care Community Services

from Pauline D (Client) assisted by family/friend published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the help and assistance I receive. They are very friendly and helpful, particularly with any problems I have.

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Review of

Somerset Care Community Services

from E S (Client) assisted by family/friend published on 13 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are professional, kind, considerate and helpful. They have, in fact, become friends. Occasional problems arise when there are not enough carers available in the area due to a variety of reasons hence the carers that are available are often stressed and stretched to their limits.

Reply from Somerset Care at Somerset Care Community Services

Thank you for your lovely feedback about your care team - we are delighted that you are pleased with the care you receive. We are currently recruiting additional team members in your area and offer a comprehensive package of well-being support to all new and existing colleagues to help them look after their own health and well-being as they provide vital care for others.


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Awards / Recognitions (1)

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Frequently Asked Questions about Somerset Care Ltd

How many Agencies does Somerset Care Ltd own?

Somerset Care Ltd own 3 Agencies.

Which Somerset Care Ltd Agencies have the highest review score?

Somerset Care Community Services, Somerset Care Community Services (Wiltshire) & Realise (South West) have the highest review score.
Somerset Care Ltd in Somerset Somerset Care Ltd in Wiltshire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Somerset Care Ltd to verify any information. View our terms and conditions. Somerset Care Ltd has an Enhanced Service – more info.