SureCare in Cheshire | 3 Home Care Providers

Review of
SureCare (Central Cheshire)
from Bart G (Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

I regularly travel all over the country for work and being physically disabled, I have to arrange care in hotels everywhere I go. I'm so glad I found SureCare. The service has been excellent, the carers are friendly and reliable which is critical for my work. They are always able to provide care when

I stay in the area. The office staff have really helped by setting me up with other SureCare agencies around the country which enables me to expand my work. A really excellent service, I would definitely recommend SureCare Central Cheshire.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your review. We are so pleased that we have enabled you to continue with your work and knowing how incredible your work is, it's great that you are able to provide a service across the whole of the country. We hope we can continue to provide support for as long as you need us, it's always a pleasure to spend time with you.

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Review of
SureCare (Central Cheshire)
from E D (Client) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

So far I have no complaints. The carers do everything I ask. They never complain - always helpful and polite.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for taking the time to provide a review of our service. We are so happy that our team does all that you ask and that they are always helpful and polite. Our team are chosen due to how caring they are and it's great to hear that they are providing super care and support.

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Review of
SureCare (Central Cheshire)
from K R (Client) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

Have found the carers friendly and helpful and happy to do any tasks I ask of them.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for reviewing our service and we are so happy that you are pleased with the support you are getting. We always strive to ensure we complete as many tasks as possible in order to assist people fully.

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Review of
SureCare (Central Cheshire)
from Ann K (Client) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

I have found all carers extremely confident and knowledgeable in all they do and with kindness and concern. Their concern and kindness towards me have been stimulating and rewarding.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your lovely review and we are so glad that you have found benefit from receiving care and support. It's important to us that all of our carers are very knowledgeable and able to provide only the very highest levels of care.

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Review of
SureCare (Central Cheshire)
from Gavin D (Son of Client) published on 7 November 2024

Submitted via Website • Report

Overall Experience

SureCare has been visiting my Father daily for 18 months now and offers an invaluable service.
They are always polite and professional and I can thoroughly recommend their staff and services.
Communication from them with scheduling times etc. is first class.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your great review. It's so good to know that you are happy with our team. We always want to provide a professional service with a smile and to keep our families up-to-date with any changes.

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Review of
SureCare (Central Cheshire)
from Claire D (Daughter of Client) published on 24 October 2024

Submitted via Website • Report

Overall Experience

Superb carers who are friendly, have a lot of patience and a professional approach.
My mother is seen four times a week and my mother looks forward to the carer's visit.
The staff are kind and courteous.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your lovely review. We are so glad that your mother is enjoying the support offered by our team. We know the team are very fond of your mum and look forward to seeing her.

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Review of
SureCare (Central Cheshire)
from Jean H (Daughter of Client) published on 24 October 2024

Submitted via Website • Report

Overall Experience

Following a poor experience with a previous care provider I reached out to SureCare in June 2024 to help ensure that my parents be able to return home safely after respite care. SureCare responded quickly and efficiently to draw up care plans to facilitate the move home. The carers all show patience,

empathy and professionalism in their support of Mum and Dad. As their needs have increased SureCare have ensured the necessary support has been forthcoming. SureCare have helped in emergency situations and kept me updated of any concerns. The office staff respond quickly to phone calls and emails. A professional team with a very personal approach.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your fantastic review of our care team and office team. We always aim to provide a service which can be changed as needs change and ensure the level of care is able to be adapted quickly. We work with families to ensure the needs of loved ones are well catered for and will always help in emergency situations. We know your parents are very well thought of by the team and are a pleasure to visit.

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Review of
SureCare (Central Cheshire)
from Jonathan F (Son of Client) published on 1 October 2024

Submitted via Website • Report

Overall Experience

I got in touch with SureCare in early September when it was clear my father was in need of much more help to manage the effects of his cancer. We received a very helpful response to our initial contact, which was followed by a friendly visit to assess Dad's needs. We then heard back very promptly with

some options and we took the option of having 2 carers living in to provide 24/7 care. They were both very well trained and personable, quickly forming a connection with Dad and us, also working well with the district nurse and community care team. The last 10 days of my father's life would have been unimaginably more difficult without these 2 carers. Instead, my family and I were able to spend time with him in ways that really counted. My thanks to everyone at SureCare for making this possible.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your very kind review of our team. We are so very pleased that we were able to help you at the most difficult time for both your father and your family. Spending quality time together at the final stage of life is so important and we are glad that we enabled this to happen.

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Review of
SureCare (Chester)
from T S (Son of Client) published on 30 September 2024

Submitted via Website • Report

Overall Experience

From July onwards there have left an elderly bedridden lady in an absolute state, the property was horrific and not one of their carers reported it to adult social care or anybody, which is a breach of duty of care.
Do not use this company at all.

Reply from Harriet Woodcock, Operation Manager at SureCare (Chester)

Thank you for your review, we value both positive and negative feedback to ensure the care we provide remains at a very high standard. As you are already aware an open investigation is underway, and we are in contact with you alongside the relevant external agencies. We would like to highlight some further information that you have not mentioned in your review. For transparency purposes, our care staff have not been able to gain entry to your mother's property since the start of her care package. This as you are already aware is because of a family member refusing entry who also resides at the property with your mother. Furthermore, the Local Authority is already aware of the situation and has been reported previously. Finally, SureCare Chester has been requested by the social worker to continue. As advised we will keep you updated on our progress through our existing investigation and communication

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Review of
SureCare (Central Cheshire)
from Lyndsey G (Daughter of Client) published on 12 July 2024

Submitted via Website • Report

Overall Experience

SureCare have been very professional, helpful and caring throughout; the first phone call, assessment, visits and aftercare. This was a last-minute decision to have care for my mother whilst we were away, and something that we would definitely look to repeat in the future. Mum enjoyed the visits and

found everyone to be friendly and helpful. Thank you!

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your review. We are so glad that we were able to provide the care to allow you to have a break with the reassurance that your mum was being visited daily and given the support needed. The team enjoyed meeting your mum and would be more than happy to assist again in the future.

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Review of
SureCare (Central Cheshire)
from Sue K (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

I can thoroughly recommend SureCare, they have been brilliant. My mum had been in a nursing home for two years but really wanted to come home. They helped us make this possible and the care she got was exceptional. Thanks to SureCare she spent the last few months of her life where she wanted to be.

All the carers were lovely and helped us as a family at the end.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you so much for your lovely review. Getting people back home, where they feel most comfortable, is always our priority. We have a wonderful team that not only supports our clients but also their families and we are so glad that you and your family received the support you needed.

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Review of
SureCare (Central Cheshire)
from Helen W (Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

Following several falls I totally lost my confidence. I used SureCare for the last couple of weeks and have received wonderful support which is really improving my confidence. I recommend them totally.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for reviewing us and we are so pleased that we are helping you to regain your confidence. Our team have enjoyed spending time with you and seeing you grow in confidence, which we know will keep growing.

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Review of
SureCare (Central Cheshire)
from Victoria F (Wife of Client) published on 1 May 2024

Submitted via Website • Report

Overall Experience

SureCare are amazing. From the very start to the end of my husband’s care with SureCare, the staff went above and beyond. Not only did they help with my husband's needs, they helped with all aspects of general day-to-day jobs. They would help with housework, ironing, helped me to still be able to be

a mum to my children as well as care for my husband. One of the staff even cooked us an evening meal. SureCare became part of our family through the time they spent caring for my husband. I couldn’t have looked after my husband at home without their help. I’ll always remember the SureCare team and have plenty of fond memories with the time we all spent together even though it was the most difficult time for myself and my family. Thank you SureCare.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for such a heartfelt review of our care. It was an incredibly difficult time for you and your family and we are so pleased that we were able to take away some of the stresses, allowing you to be a family at home where you all wanted to be. You will always remain in our memories.

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Review of
SureCare (Central Cheshire)
from Ken B (Client) published on 16 April 2024

Submitted via Website • Report

Overall Experience

As a former manager of statutory social care service provision who now needs support myself, I cannot speak highly enough of the service provided to me by SureCare. Every carer who supports me is top-rate. They are incredibly caring, friendly, compassionate and empathetic. If I was still working, I

would happily employ them all. Management and organisation are also first-class. Thank you for everything you do for me.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your incredible review of our team, we could not have said it better ourselves! We always aim to provide a first-class service and are so happy that this is exactly what you feel you are receiving.

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Review of
SureCare (Central Cheshire)
from W H (Client) published on 26 March 2024

Submitted via Postal Card • Report

Overall Experience

Wonderful treatment from all my carers, feel as though they are part of my family. I look forward to them coming in to chat, always feel as if they have time for me. I have nothing but good words to say about them.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your lovely words about our team. We are so pleased that you are happy with your care, we know the team loves going to see you and enjoy your company as much as you enjoy ours!

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Review of
SureCare (Central Cheshire)
from Celia B (Client) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience

Very good as they always turn up and complete any jobs I need doing. They are very chatty and pleasant.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your 5-star review and we are so pleased that you are happy with our team. We like to ensure people have lots of conversation and company and our team is certainly good at multi-tasking.

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Review of
SureCare (Chester)
from I H (Friend of Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience

Congratulations to all SureCare staff for the exceptional service provided. My friend’s experience has been nothing but positive. The care staff are friendly, well trained and knowledgeable. The daily care that has been provided is nothing but exemplary. All dealings with the office management team

have been handled swiftly and professionally.

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Review of
SureCare (Central Cheshire)
from A S (Granddaughter of Client) published on 15 March 2024

Submitted via Website • Report

Overall Experience

SureCare provides a great care package, the staff are understanding of our needs and go above and beyond. They keep us well informed at all times, and we as a family get great peace of mind knowing they are going into the home every day. We originally had fewer visits but after a hospital stay and and

new assessment we increased the visits and SureCare were a great help in getting this set up.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your great review. We are so happy that we are able to provide the reassurance that family need, knowing that your loved one has daily support gives you the peace of mind that you need. We will always accommodate additional calls where needed to ensure people are safe in their own homes, where they feel most comfortable.

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Review of
SureCare (Central Cheshire)
from A S (Wife of Client) published on 14 March 2024

Submitted via Website • Report

Overall Experience

Staff were professional, caring and supportive. Respected our home and supported my poorly husband during his illness, treating him with great respect and bringing the outside world into him whilst he was bed-bound. I would recommend sure care 100%.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your lovely review. It was an absolute pleasure caring for your husband, who built a rapport with our team very quickly with his charm and humour. We are so glad that we were able to support you and your husband during a very difficult time.

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Review of
SureCare (Central Cheshire)
from Gary K (Client) published on 24 February 2024

Submitted via Postal Card • Report

Overall Experience

I find SureCare is a fantastic service. The carers are excellent, cheerful, friendly and help me so very well. I would recommend to anyone requiring care. The best.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for taking the team to review us, and we are so pleased that you are receiving a fantastic service, this is exactly what we aim for. We know how much you make our carers smile when they visit you.

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Home Care Providers Owned by SureCare in Cheshire

SureCare Locations in Cheshire (3)

SureCare Reviews in Cheshire (112)

Reviews Posted for members of SureCare

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

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SureCare (Central Cheshire)

SureCare (Chester)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Chester)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

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