Home Care Provider Owned by SureCare in Derbyshire

  • Home Care Provider Owned by SureCare in Derbyshire

SureCare Locations in Derbyshire (1)

 

1 Home Care Provider owned by SureCare in Derbyshire

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SureCare (Chesterfield & Worksop)

Prospect House, Colliery Close, Chesterfield S43 3QE 

9.8 23 reviews
"First-class service with first-class care and good communication dealing with caring for our son and his mum and myself as a whole package…"   Read all 23 reviews

SureCare Chesterfield & Worksop aims to provide you, or your loved one, with a bespoke package of care and support. They will complete a full care needs assessment which will give you the opportunity to tell them what help you require and for the… Read more about SureCare (Chesterfield & Worksop)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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SureCare Reviews in Derbyshire (23)

Reviews Posted for members of SureCare

Overall Experience

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Review of

SureCare (Chesterfield & Worksop)

from Peter W (Father of Client) published on 19 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service with first-class care and good communication dealing with caring for our son and his mum and myself as a whole package without exception and dealing with all issues connected with our son's well-being.

Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your feedback; it's always lovely to hear how our services positively impact lives, as always it is our pleasure!


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Review of

SureCare (Chesterfield & Worksop)

from Pippa B (Daughter of Client) published on 18 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SureCare have proved to be reliable and trustworthy, good communication with clear invoicing. I have and would continue to recommend them. For me, they have been very valuable in my mum's ongoing care.

Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your review! It is absolutely our pleasure to support Mum.


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Review of

SureCare (Chesterfield & Worksop)

from Jonathan B (Son of Client) published on 8 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare provided home care for my dad on a daily basis, including breakfast, lunch, tea and beds. The care he received in my opinion was usually excellent, along with my sister who was the main point of contact and was very “hands-on” with SureCare along with my help. Dad is very set in his ways with
not a lot a lot of leeway allowed! Even changing carers when they left the company and the change to a new carer could cause him anxiety, we managed to keep Dad's car at home until recently but due to his lack of mobility caused carers to need more time and therefore expense we decided to move him into a nearby care home and so the care is 24/7 but all credit to SureCare. I would recommend them to others, kind regards.

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Review of

SureCare (Chesterfield & Worksop)

from P E (Client) published on 8 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Carers are excellent, very chatty, that's what I like. Appreciate going along with my sense of humour!

Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your lovely review, it is as always very much appreciated. It's so warming to hear our carers are doing a fantastic job!


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Review of

SureCare (Chesterfield & Worksop)

from M M (Client) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are efficient and aware of needs. Most do what is necessary and leave my satisfied.

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Review of

SureCare (Chesterfield & Worksop)

from Gary M (Son of Client) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are polite, kind and professional. They provide safety and support, both practical and emotional for my mother. The whole team keep me informed and provide dignity and a gentle approach to Mum.

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Review of

SureCare (Chesterfield & Worksop)

from Roz B (Daughter of Client) published on 27 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agency first supported Mum with respite care at home to enable me to go on holiday (after Mum moved in with me and my family). When Mum deteriorated she then needed two carers four times a day ongoing to hoist and general moving and handling. The agency worked with us to ensure right amount of care
and individual needs (eg -four times a day was too many hoisting sessions for Mum, so they supported us to experiment) and were flexible, so now three times a day (bigger pads/ meds 3x day) and increased support to include medications and meals when I go on holiday. Really good in sorting out any problems (nothing is trouble), they sort it out happily. All carers excellent, always new people (carers) come with usual carers (2 carers plus a shadow carer over several visits) so know routine and Mum.

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Review of

SureCare (Chesterfield & Worksop)

from Jason S (Son of Client) published on 24 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using SureCare for my parents for many months now and I feel I can leave an honest review of my time with them so far. The company provides fantastic care for my parents, trying to go the extra mile to help with any requests we may have. My Mum and Dad have commented on how lovely and considerate
the carers are and that really helps reassure me and makes me believe they genuinely do care.
So a big thumbs up from me and keep up the good work!

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Review of

SureCare (Chesterfield & Worksop)

from Janet P (Client) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My preference is for paper invoices to be sent rather than email. I would prefer it to be sent monthly rather than two months together.

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Review of

SureCare (Chesterfield & Worksop)

from Michael C (Husband of Client) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank SureCare and all their staff for quickly arranging the over night and extra care for my wife, when I was in hospital having an operation. I would not hesitate to recommend SureCare to anyone requiring care.

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Review of

SureCare (Chesterfield & Worksop)

from Susan C (Daughter of Client) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare stepped in to help with care for Mum when we, as a family, did not know how we would cope. They have made a big difference to Mum's health and well-bring. All carers are kind, caring and considerate. We were so pleased and grateful when carers noticed a difference in Mum and acted quickly to
help her. Thank you.

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Review of

SureCare (Chesterfield & Worksop)

from P H (Client) published on 20 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very willing and completely trustworthy. They each have different special skills, which I can call on, and their different life experiences are a big help with problems such as technology or how to access various health provisions etc.

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Review of

SureCare (Chesterfield & Worksop)

from Thomas W (Relative of Client) published on 1 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare provides amazing care. The staff are highly qualified and compassionate, and they tailor their care packages to meet each individual's needs. I highly recommend SureCare to anyone looking for a care provider for their loved ones.

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Review of

SureCare (Chesterfield & Worksop)

from J P (Partner of Client) published on 1 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A good, reliable company with respect for the client. Care workers always enter the house pleasantly and commence their duties in an orderly and professional way. Can only praise the company for its duty of care. Thank you for your recent care of my partner.

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Review of

SureCare (Chesterfield & Worksop)

from A S (Daughter of Client) published on 26 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before selecting SureCare, I read the reviews and visited the website to see the background information on the company. From the first point of contact, the office staff were friendly and open to suggestions on what my mum needed. From the initial meeting at the house to setting up the care package
for my mum, it was a relaxing process and felt comfortable for me and my mum. The management and the regular care staff for my mum came to her first visit to introduce themselves. Any changes to timings, my mum was always informed, and any medical issues, I was always informed. I have no complaints about this care company, and I and my mum are very happy.

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Review of

SureCare (Chesterfield & Worksop)

from J R (Client) published on 27 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare staff have always been helpful. They are punctual and never refuse to help with any tasks I ask of them.

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Review of

SureCare (Chesterfield & Worksop)

from Sue F (Daughter of Client) published on 7 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my parents, both in their mid-90s and still at home together, has been and continues to be excellent. All the carers are friendly and cheerful and are able to cope with all the mood changes that old age brings! We are always notified of any issues that arise, and knowing that the carers
are there four times a day gives the family more peace of mind. My parents have had a few medical emergencies in the last year, and we have been so impressed by the support that has been given by the care team. It's good to know too that we can discuss any issues by ringing the contact number. I would definitely recommend this agency to anyone with similar needs.

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Review of

SureCare (Chesterfield & Worksop)

from Samuel B (Husband of Client) published on 25 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first meeting when the staff came out to do the initial assessment for my wife, the communication has been fantastic. I can't praise the staff enough; they listen to our needs and ensure these are met, taking into account all the risks I would never have thought of myself. They have offered
suggestions that have been helpful and have signposted me to a carers support group for my own needs. The service takes into account the whole picture and supports the family members as well who provide the majority of the care to their loved ones. It clearly shows the staff are caring and empathetic in nature and would highly recommend SureCare Chesterfield to anyone seeking help for their loved ones.

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Review of

SureCare (Chesterfield & Worksop)

from Mick Y (Son of Client) published on 27 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say a huge thank you to the staff. They have been very professional and caring towards my mother, who is suffering from dementia. They have also shown compassion and great communication with myself and the rest of the family.

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Review of

SureCare (Chesterfield & Worksop)

from K R (Daughter of Client) published on 11 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first initial telephone contact to personalising plan to delivering the care for my dad, they listened to what we were looking for, offered suggestions and tried to find workable solutions that worked alongside the family. They showed professionalism and were extremely caring. SureCare is not
only a big part of our dad’s life but the family’s too; we would be lost without them. I would highly recommend SureCare, the care staff, office staff and directors go above and beyond. Thank you.

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Awards / Recognitions (0)

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