SureCare in Essex | 2 Home Care Providers

Review of
SureCare Colchester & Braintree
from P W (Client) assisted by family/friend published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

The carer who comes to me every week is wonderful. She is kind, and considerate and treats me with care and understanding. We would, and have recommended their service.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for your kind words, this is really a boost for all the team, not just the carer you see.

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Review of
SureCare Colchester & Braintree
from J B (Client) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

My carer visits me 3 times daily - 9:15 AM (1 hour), 5:30 PM (1 & a half hours) and 8:30 PM (1 & a half hours). The visits are always on time - as per her schedule.

Reply from Muhammed, Director at SureCare Colchester & Braintree

Thank you for your kind words, we always aim to keep punctual and prompt.

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Review of
SureCare Colchester & Braintree
from E C (Client) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

The carers I have met have been friendly, kind and helpful, very pleasant whilst carrying out their tasks.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Many thanks for your kind words, we all hope we can continue to provide the best carers for you.

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Review of
SureCare Colchester & Braintree
from D R (Client) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Many strengths, with moments of excellence. This summarises our contracts with the full staff at SureCare.

Reply from Muhammed, Director at SureCare Colchester & Braintree

Many thanks for your kind words, we all hope we can continue to provide the best care you require.

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Review of
SureCare Colchester & Braintree
from Elizabeth J (Daughter of Client) published on 14 February 2024

Submitted via Postal Card • Report

Overall Experience

SureCare looked after my mum until she died, then my dad. The carers were always kind and cheerful. No task was too much. My dad really loved his carers' visits. The management staff also were very caring and efficient. Every time there was a change of circumstance, SureCare happily adapted to suit

my dad's needs. They gave him and the family peace of mind up to his final days.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for the kind words. It was an absolute pleasure knowing and caring for both your parents.

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Review of
SureCare Colchester & Braintree
from L B (Daughter-in-law of Client) published on 7 December 2023

Submitted via Postal Card • Report

Overall Experience

SureCare were amazing when we had to unexpectedly care for relatives who became unwell while visiting overseas. The manager was so supportive and helpful and went above and beyond what was expected of a care manager. The carers she sent in to support were competent, kind and helpful. I would highly

recommend SureCare Colchester and Braintree.

Reply from Alex, Registered Manager at SureCare Colchester & Braintree

Many thanks for your kind words, it was our pleasure to support you and your family when you most needed it.

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Review of
SureCare Colchester & Braintree
from William B (Client) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience

My carer visits half an hour every morning and every evening. He is efficient, gets my breakfast and cleans up after the night (making the bed etc.), gets my breakfast and checks the windows etc. In the evening he prepares the bathroom and bedroom for bedtime. This pampering is due to my being disabled

due to severe Rheumatoid Arthritis. Doing his four and a half hours cleaning he does what he can cleaning. I am entirely satisfied with his performance.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for this positive review, we always strive to go above and beyond to make sure all our clients are happy with our service.

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Review of
SureCare (Redbridge & Epping Forest)
from Howard B (Friend of Client) published on 7 December 2022

Submitted via Website • Report

Overall Experience

I am a very close friend of this dear lady, who sadly has no living family, so it is important to me that she receives the best care and attention available, which I believe is provided by SureCare managers and carers. She is very pleased with the care she receives, and I know that the "girls" take

very good care of her needs and wants, and I visit a few times a week, so that should there be any problems or difficulties, I can identify them and communicate with the manager so that they can be addressed as necessary and should there be a need for action to be taken then I am kept informed accordingly. She has had a few medical issues over the last year, but they have been dealt with sensibly, professionally and compassionately by all the team, and I am very grateful for that.
I had personal experience with the care SureCare provided myself some two years ago, so am familiar with their standards.

Reply from Michelle Kyte, MD at SureCare (Redbridge & Epping Forest)

Thank you for the kind review. We will endeavour to maintain the high standards that she requires, which you had the benefit from us previously.
Kind Regards,
Surecare Team.

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Review of
SureCare (Redbridge & Epping Forest)
from Jeannette B (Daughter of Client) published on 6 December 2022

Submitted via Website • Report

Overall Experience

Amazing caring staff, considerate in every way, my mum was totally happy with them, when I arrived every day she was relaxed. It makes so much difference to be able to rely on carers that are focused and professional in their work.

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Review of
SureCare (Redbridge & Epping Forest)
from Pat K (Daughter of Client) published on 25 November 2022

Submitted via Website • Report

Overall Experience

SureCare took over caring for both my parent in September 2022 from the local authority services.
My parents were very unhappy with the local authority services care team. SureCare were a breath of fresh air,
The management team have restored confidence in care services to both of my 87-year-old

parents. They are happy again, being cared for in their own home, which was what they both wanted. The management team have been so kind and take the time to listen and understand their needs. All the carers at SureCare are excellent, and their manager ensures an extremely high quality of service. I would highly recommend this agency.

Reply from Michelle Kyte, MD at SureCare (Redbridge & Epping Forest)

Dear Pat, thank you so much for the kind review.
Our carers report that they thoroughly enjoy visiting Mum and Dad and find it a pleasure, which is fantastic.
We all, at Surcare Redbridge & Epping Forest, understand the importance of people that want to remain as independent as possible in their home surroundings; in my experience, this is paramount to their overall well-being.
Thank you again.

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Review of
SureCare (Redbridge & Epping Forest)
from Laura G (Relative of Client) published on 27 May 2022

Submitted via Website • Report

Overall Experience

Thank you to the manager and the team for ensuring our greataunt, of 100-years-old, was able to spend her final years in her home and be cared for around the clock. The team did an amazing job, and my hat goes off to their patience and resilience, plus doing such a fantastic job in tough times. I admire

you all, and a special mention to two members of staff within the carers team. I would recommend anyone looking for good care with a personal touch to consider this amazing business. Thank you to you all.

Reply from Michelle Kyte, MD at SureCare (Redbridge & Epping Forest)

Dear Laura, many thanks for the review.
It was an absolute pleasure to have met your greataunt, everybody loved her.
We will miss her dearly.
Best wishes,
Surecare team.

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Review of
SureCare (Redbridge & Epping Forest)
from M R (Son of Client) published on 4 January 2022

Submitted via Website • Report

Overall Experience

The owner and her team of carers are just lovely. My mum, with early-onset Alzheimer's, loves her carers and is thriving under their care.
I live abroad, so having the peace of mind that she’s ok is essential.
Recommended.

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Review of
SureCare (Redbridge & Epping Forest)
from L T (Daughter of Client) published on 21 December 2021

Submitted via Website • Report

Overall Experience

We used SureCare for only a short time during my mother's latter weeks. They were reliable, professional and totally understood what was needed to assist in keeping Mum at home. I wouldn't hesitate to recommend them to anyone.

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Review of
SureCare (Redbridge & Epping Forest)
from E R (Sister-in-law of Client) published on 10 December 2021

Submitted via Website • Report

Overall Experience

For many months, SureCare - Redbridge and Epping Forest have been providing care for my sister-in-law. The level of care has been excellent. Carers paid attention to the likes and dislikes of my sister-in-law, and have gone out of their way to ensure she gets a morning call and a night call at a time

that is best suited to her. They have made sure that she is safe. At the beginning of November, my sister-in-law was taken ill and the carer helped her, ensured she was clean and stayed with her until I could get to her - this was very late at night. A week later she was taken ill again and this time the carer stayed with her until the ambulance arrived. She secured the home and everything was safe when I got there.
All the carers at SureCare - Redbridge and Epping Forest are excellent and their manager ensures an extremely high quality of service. I would highly recommend this agency to anyone who needed help and care. You can be sure you or your loved one are in good, safe hands.

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Review of
SureCare (Redbridge & Epping Forest)
from Ros O (Daughter of Client) published on 15 November 2021

Submitted via Website • Report

Overall Experience

The care provided for my mother by SureCare during the last few days of her life was exceptional. The team went above and beyond expectations in assessing Mum’s needs following discharge from the hospital and helping put in place everything needed to ensure she could be cared for with dignity. The carers

were wonderful with Mum, showing great compassion, thoughtfulness and sensitivity, as well as professionalism and initiative, to make sure she was as comfortable as possible. SureCare also worked closely with family members, discussing Mum’s needs and keeping us updated after every visit during a period of rapid decline in health. SureCare had also provided carers for Mum over a period of months earlier this year to assist with meal preparation and personal care when she had been able to be more independent. I would not hesitate to recommend SureCare services.

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Review of
SureCare (Redbridge & Epping Forest)
from Robert C (Son of Client) published on 16 March 2021

Submitted via Website • Report

Overall Experience

I have found SureCare extremely responsive, flexible and professional in its approach to the care provided to my elderly mother.
Any contact/communication with SureCare, either by telephone or email, has been responded to promptly and courteously.
From my experiences, I have no hesitation in recommending

SureCare as a care agency.

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Review of
SureCare (Redbridge & Epping Forest)
from K R (Client) published on 15 March 2021

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the ladies who help me. They are very reliable, cheerful, efficient, a pleasure to see every day. Their work is first class and their time is not shortened. I like having them so much. I am happy to get a few extra hours.

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Review of
SureCare (Redbridge & Epping Forest)
from Kate T (Daughter of Client) published on 5 March 2021

Submitted via Website • Report

Overall Experience

Mum has been being supported by SureCare for over 18-months now. They have been absolutely brilliant. She has four regular caregivers, and they are all amazing with Mum, we couldn’t have asked for better carers. They always go the extra mile to ensure Mum had everything she needs. These have been testing

times with Covid-19, but they have provided a seamless service throughout. Communication within the organisation is fantastic, and the manager will always check in with me to make sure we are happy with the care Mum is receiving.

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Review of
SureCare (Redbridge & Epping Forest)
from Olivia B (Friend of Client) published on 25 January 2021

Submitted via Website • Report

Overall Experience

SureCare has now been looking after my elderly friend in her own home for around 18-months. The level of care is exceptional, and the carers have developed a very warm relationship with this somewhat isolated and sometimes rather prickly lady. They even bought her birthday presents and a miniature Christmas

tree; they have become friends as well as carers.

Communication is generally good, and I feel that she has been well looked after. They have gone to great trouble to take care of her during the pandemic, and hygiene has been very well maintained. I have no hesitation in recommending them for anyone who requires care in their own home.

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Review of
SureCare (Redbridge & Epping Forest)
from Val (Daughter of Client) published on 8 September 2020

Submitted via Website • Report

Overall Experience

SureCare have been providing help to my elderly mother for some time now, and when we needed to increase the number of visits during the pandemic they quickly made the changes and the care they provided made a considerable difference to my mother's state of mind. More recently there has been a medical

issue and SureCare staff were quick to spot this and call 111. The advice was to get my mother to hospital, and as I live some distance away they accompanied her and stayed with her while she was assessed and treated. They kept me informed at all times and it was very reassuring to know that she was not alone, as she can be anxious.
SureCare are extremely flexible and have added and removed visits at short notice, while I have been visiting frequently. When I do meet the staff they are always very caring of my mother and friendly to me. I would like to thank all the staff for their help and would recommend them.

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Home Care Providers Owned by SureCare in Essex

SureCare Locations in Essex (2)

SureCare Reviews in Essex (30)

Reviews Posted for members of SureCare

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

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