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Business And Technology Centre, Bessemer Drive, Stevenage SG1 2DX
"The staff and their team of carers have been excellent. My Mum's health has deteriorated rapidly, & they have gone out of their way to…" Read all 27 reviews
SureCare North Herts & Stevenage: Award-Winning, Personalised Home Care Recognised as a Top 20 Home Care Provider in the East of England 2024, SureCare North Herts & Stevenage is a trusted provider of compassionate, person-centred care delivered in… Read more about SureCare (North Herts & Stevenage)
Unit 1, Beaumont Hall, Redbourn Road, St Albans AL3 6RN
Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
It has been a pleasure speaking with you, and I'm truly grateful for your recommendation. We understand how challenging this time has been for you and your family, and I'm so pleased to hear that our team has been able to support your Mum with the care and flexibility she needs.Knowing that our carers and the app have provided you with peace of mind means the world to us. I'll be sure to pass on your lovely feedback to the team - they will be delighted to hear it.If there's anything more we can do, please don't hesitate to reach out. Wishing you and your family all the best.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind review. We're delighted to hear that our team's care, friendliness and punctuality have made a positive impact on your mum's experience. It's wonderful to know that our efforts to keep you updated and to add those little extras on special occasions are appreciated. Your feedback means a lot to us and we'll be sure to share your compliments with the team. We look forward to continuing to provide the same level of care and kindness for your mum.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for taking the time to share your kind words about your experience with SureCare. We are truly delighted to hear that our team was able to provide the care and support you need during such a challenging time. It's wonderful to know that our efforts helped you regain your confidence and independence. This is exactly what we strive for - to make a positive difference in the lives of those we care for. Your heartfelt recommendation means a great deal to us, and we will be sure to pass on your lovely feedback to the team members who supported you. We wish you all the very best in your continued recovery and beyond. Please don't hesitate to reach out if you ever need us again in the future.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words. It means the world to us that we've been able to support your dad in maintaining his independence at home. Our team is committed to adapting to the ever-changing needs of those we care for, and it's wonderful to hear that this has made a positive difference for your family. We're also glad you find the app useful for staying updated. It's important to us that families feel informed and reassured. Thank you for taking the time to share your experience.
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Submitted via Postal Card • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for taking the time to share your experience with SureCare. We are thrilled to hear that you and your mother are pleased with the care and support provided by our team. It's especially rewarding to know that we've been able to help your mother maintain her independence, engage with her actively, and ensure her safety while respecting her views and decisions. Your kind words are a true testament to the dedication of our care team. Thank you for your trust and for recommending our services to other families - it truly means a lot to us.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and for taking the time to share your experience with us. We are truly honoured to have been able to support your mother during such a challenging time. Our team is dedicated to providing personalised care that not only meets physical needs but also helps rebuild confidence and independence. It's heartening to know that our care made a positive difference for your mother. We deeply appreciate your recommendation and will continue striving to deliver the highest standard of care to all our clients. Please don't hesitate to reach out if there's ever anything else we can do to assist.
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Submitted via Postal Card • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind feedback! We are thrilled to hear that you are more than pleased with the care and support you are receiving. Providing compassionate, high-quality care and ensuring dignity for all our clients is always our top priority. Your satisfaction means a great deal to us, and we will continue to work hard to maintain this standard. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and thoughtful review. We're delighted to hear that you have had such a positive experience with our care team. Ensuring your husband's happiness and meeting his needs is always our top priority. It's wonderful to know that our carers' cheerful and caring approach has brought you peace of mind. Your feedback truly motivates us to continue providing the highest standard of care. Thank you again for taking the time to share your experience. We're here for you both, and we look forward to continuing to support your family.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that our team was able to provide your mother with the professional and compassionate care she deserves. Ensuring both our clients and their families feel supported and informed is at the heart of what we do. Your feedback means a lot to us, and we will pass on your lovely comments to the staff who cared for your mother. Thank you again for trusting SureCare.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and for taking the time to share your positive experience with SureCare. We are delighted to hear that our services have made a significant difference and that you've found our team to be diligent, professional, and compassionate. It means a great deal to us that you appreciate the transparency our app provides, allowing you to stay informed about your mother's care. Your recommendation is truly appreciated, and we're honoured to have earned your trust. We will continue to strive for excellence in providing the best possible care. Thank you once again for your support and kind words.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you for your kind words and for sharing your experience with SureCare. It was our privilege to support your mother and family during such a difficult time. We are grateful for your recognition of our efforts. We strive to provide the highest level of care and compassion, and it's heartening to know we made a positive impact. Thank you once again for your kind words. We wish you and your family all the best.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
We are incredibly grateful for your kind words and the time you took to share your experience with SureCare. It is heartwarming to hear that our team's dedication to going above and beyond has brought comfort and peace of mind to you and your family. Our carers strive to make a positive difference, and knowing that we have provided such a supportive and accommodating service during your holiday is truly rewarding. Your appreciation motivates us to continue our commitment to excellence and to always be there for our clients and their families, doing those extra little jobs that make all the difference. Thank you for trusting us with the care of your parents and please know that we are here for you whenever you need us.
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Submitted via Website • Report
Reply from Ritu Haer, Managing Director at SureCare (North Herts & Stevenage)
We are incredibly grateful for your kind words and the time you took to share your positive experience with SureCare. It is heartwarming to hear how satisfied you and your son are with the care provided. Our team is dedicated to ensuring a smooth transition and the utmost well-being of our clients, and it's rewarding to know we have made such a meaningful impact. Your son's happiness and anticipation for our visits truly reflect the bond we strive to build with those we care for. We're thrilled he would rate us a perfect 10 out of 10! Rest assured, we will continue to go the extra mile to maintain the level of care and happiness you've come to expect from us. Thank you once again for choosing Sure Care. We're so pleased to have you as part of our community. Warm regards.
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Submitted via Website • Report
Reply from Ritu Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for taking the time to share your thoughts on the service provided by our team. We are deeply touched by your appreciation of the practical and compassionate care we aim to deliver. It was our pleasure to celebrate your mum's birthday with a special cake and to be there for you and your family during the cremation ceremony. These moments are significant, and we are honoured to support our clients and their loved ones through both the joys and sorrows of life. Your recognition of these gestures as indicative of our level of care means the world to us. We are committed to continuing this approach, always focusing on the personal touches that make our service unique. Warm regards.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and glowing review! We are thrilled to hear that you are pleased with our services and that our caregiver has been doing a tremendous job looking after your mother-in-law. It's wonderful to know that our team's efforts in communication and care are making a positive impact on your family. Your recommendation means a lot to us, and we are grateful for your trust and support. We look forward to continuing to provide the best possible care for your loved one.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you immensely for taking the time to share your experience with SureCare. We're heartened to hear how our services have been beneficial for your mum, especially following her bout with pneumonia. Ensuring compassionate and personalised care for our clients is our top priority, and it's wonderful to know that our care team is making a positive difference in your mum's daily routine. Your ongoing trust in us and recommendation is incredibly valued, and we're equally appreciative of your kind words about our management team. Thank you for your continued trust in us.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you for sharing your heartfelt feedback with us. We're truly honoured to be part of your mother's care journey and to provide the support and reassurance your family deserves. Your words inspire and motivate us to continue delivering compassionate care at its best. We deeply appreciate your trust in our team
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your heartfelt review. We deeply appreciate your kind words and are grateful for the opportunity to have provided care for your late Mother. We are honoured to have exceeded your expectations and to have made a positive difference in her life. Wishing you and your family comfort and peace during this time.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you for your heartfelt review. It was a privilege to be part of your dad's care team and to support your family during such a difficult time. Personally, it was a pleasure to meet your dad and be involved in his care. The connection and trust you placed in us are deeply valued.
We are deeply touched by your kind words and grateful for the opportunity to provide comfort and dignity in your time of need. Your recommendation is greatly appreciated, and it motivates us to continue our dedication to compassionate, person-centred care.
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Submitted via Website • Report
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you for sharing your wonderful review of Sure Care. We're deeply touched by your kind words.
We're thrilled to hear that our team has been able to provide excellent care and support for your mother, allowing her to live independently at home. We take pride in our carers' professionalism and reliability, and we're delighted that they've built a special bond with your mother, showing courtesy, kindness, and concern for her well-being.
Your description of the thoughtful gestures on special occasions and the fact that your mother asks if the carers have to leave truly warms our hearts. It's heartening to know that your words brought a tear to the staff's eyes when they read this; your feedback means the world to us.
Your feedback inspires us to continue delivering the highest level of care
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