SureCare in London | 11 Home Care Providers

Review of
SureCare (Croydon & Sutton)
from Penny B (Daughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

I am beyond grateful that SureCare looked after my mother over the past few years. The two main carers always went beyond what was expected of them and she was so lucky to receive such a kind and caring service. Their support to me especially in her final days was faultless.
The office has been so

helpful in communicating with me about any concerns or issues raised.
I would without a shadow of a doubt recommend Surecare to anyone in need of a care service.
Thank you from the bottom of my heart Surecare.

Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)

Your kind words about our team's dedication and compassion reaffirm our commitment to providing the best possible care. We will be sure to share your appreciation with the carers and the office team. Wishing you and your family all the best and thank you again for your trust in SureCare.

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Review of
SureCare (Enfield)
from Paul S (Son of Client) published on 7 March 2025

Submitted via Website • Report

Overall Experience

We have been using Surecare since my mum was diagnosed with Dementia and bed bound two and a half years ago and I am glad we were matched with this provider as there are many scary stories around. Have been professional and understanding since the outset. The carers they send all know their jobs well

and are compassionate so that even on the odd occasions where we don't get the regular carers, I am still confident and happy with who they send. All the carers have a great connection with my mum, even with mums language barriers, and even now when my mum sleeps a lot and isnt very talkative she still looks at them with a glow in her eyes, knowing she is cared for, and manages a whispered goodbye to the carers as she knows they are good people. Carers will do everything they can within their allowed remit. The office themselves are also superb, putting up with my awkward sitting requests with a smile and always pointing out that they are here for me as much as they are for my mum.

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Review of
SureCare Central London
from Catherine F (Client) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Following a recent hospital stay SureCare was very quick to respond when I found myself back home and unable to manage things on my own. I would like to thank the team for giving me peace of mind that I can be cared for at home rather than remaining in hospital. All needs are catered for whether it's

cleaning and laundry, personal care or collecting a prescription or some shopping. Would highly recommend.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you for your lovely review. You're wonderful, yourself!

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Review of
SureCare Central London
from Z S (Daughter-in-law of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience

My mother-in-law's care has been outstanding. She had a stroke earlier this year, and her mobility has been limited. Two carers in particular have been amazing because my mum-in-law now feels more positive about living, and I can't thank them enough. Thank you very very much.

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Review of
SureCare (Croydon & Sutton)
from C S (Stepson of Client) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Surecare have cared for and supported my stepmother from April 2021 until October 2024 in her home. She has unfortunately had to relocate to a Dementia Nursing home as despite support received now requires 24 hour nursing care in a safe environment.
Right from the start Surecare has tailored their

care and support to her individual needs. It has been a partnership between both the carers , their management team and family in that caring support.
I have no hesitation in recommending and thanking Surecare Croydon for all the care and support given in her home plus support to her family.

Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)

Thank you so much for your heartfelt review. We truly appreciate your kind words and are grateful for the opportunity to have cared for your stepmother over the past few years. It has been our privilege to support her and work alongside your family to provide compassionate and tailored care. While we are saddened to hear of her relocation, we understand the importance of ensuring she receives the 24-hour nursing care she now requires. Your recommendation means a great deal to us, and we are always here to support you and your family in any way we can. Wishing you and your stepmother all the best in this next chapter.

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Review of
SureCare Central London
from David W (Client) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Following a serious leg injury and being immobile for several weeks, I asked SureCare to help assist me with my daily living needs. The care manager was truly excellent in understanding my needs and finding a suitable carer, organising a visit and getting the help started for me immediately. Communication

was also excellent throughout. The carer who visited to help me 3x a week was very nice and patient, assisting me with tasks for my own personal care that I was unable to carry out with my injury as well as helping with the jobs around the house that I was unable to do (cleaning, washing, cooking etc).

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Review of
SureCare Central London
from H K (Nephew of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

We're so grateful to the manager and the team at SureCare. My aunt has epilepsy, and her carers have been incredible at managing her condition and ensuring her safety. Since joining SureCare, she feels more confident and has even joined a local sewing group. It's been life-changing for her.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you so much! Nothing makes us happier than seeing our clients not only safe and well-cared for but also re-engaged in their favourite activities. We're thrilled to hear that your aunt has found confidence and joy again. It's incredibly rewarding for us to know that we've been able to give her a renewed sense of purpose and a new lease on life!

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Review of
SureCare Central London
from Theadora G (Daughter of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

I cannot thank SureCare Central London enough for the exceptional care they've provided for my dad. With a young family, it had been difficult for me to juggle looking after my own family and arranging things for dad. So glad, the Palliative nurse recommended the manager. She is good with capturing

nuances, thank you! Dad's main carer is fantastic. I don't know how she does it, given dad is not his best self most days.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you for your kind words! It's wonderful to see your dad and A getting along so well. We're pleased that being part of your family's journey has made things easier for you!

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Review of
SureCare Central London
from Isaac B (Husband of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

SureCare has been amazing in helping my wife after her stroke. Their reablement services have been crucial in her recovery. Two particular members of staff have been fantastic, motivating her and giving her the confidence to start moving again. I couldn't recommend them more.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you. I'm glad you and your wife found our service meaningful. Merry Xmas and Happy New Year!

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Review of
SureCare Central London
from Toyosi A (Daughter-in-law of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Thank you, Manager, for making sure my mother-in-law is looked after well by your team. She looks very healthy now. She hadn't showered for 8 months now because of her dementia and challenging behaviour. Thank you to a particular staff member and other carers for looking after Mother. It's now nice

to take my kids around to visit Mother. Thank you.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you. We're a good team! Glad things are falling into place.

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Review of
SureCare (Enfield)
from Clare P (Daughter of Client) published on 10 December 2024

Submitted via Website • Report

Overall Experience

We have been working with Surecare for nearly two years in the care of my father, who has a range of health and care needs. Throughout this time, we have benefitted from a high level of proactive care and support, from the carers, office, and management teams. Our lovely team of carers (both night and

day) show very high levels of compassion and professionalism, going the extra mile with their care and kindness. In addition to planned care, Surecare's response to emergencies, changing needs and problems has been efficient and positive, with genuine, and supportive out of office support when we have needed it. We would wholeheartedly recommend Surecare.

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Review of
SureCare (Enfield)
from D L (Partner of Client) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

My partner was to return home after long spells in hospital. I was informed that SurCare's care workers were chosen to be the help at certain regular timed visits during the day to be agreed by myself. This was the perfect decision, the carers have brought a lasting friendship with lots of fun, laughter

and happiness into our home with the knowledge and guidance in their duty of care. Thank you so much SureCare.

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Review of
SureCare (Richmond & Kingston)
from Malcolm W (Client) published on 9 October 2024

Submitted via Website • Report

Overall Experience

From office to home SureCare provides a seamless service of quality and professionalism at all times. Their answers are always 'yes of course'; nothing is too much trouble. I am a very fortunate client.

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Review of
SureCare (Richmond & Kingston)
from Gavin C (Son of Client) published on 9 October 2024

Submitted via Website • Report

Overall Experience

Mum has been having visits from SureCare for six months now, whilst I am at work. Mum is not always the easiest person to work with but the carers have all shown kindness, patience, understanding and empathy. Mum's wants and needs have always been met. SureCare has always been able to provide cover,

sometimes at very short notice. They have kept to the same carers (the ones mum likes the most) and will inform me which carer is coming. So I can prepare Mum. Very happy with the service, and highly recommend it.

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Review of
SureCare (Enfield)
from J M (Daughter-in-law of Client) published on 15 August 2024

Submitted via Website • Report

Overall Experience

Overall a good experience. There is however room for improvement in the timing of visits to clients. Also, general hygiene relating to the client and home surroundings. Some carers are very good, others would benefit from ongoing training. Perhaps just a little more common sense?

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Review of
SureCare (Hillingdon)
from Catriona P (Daughter of Client) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

My mother and I are both very happy with the service from SureCare.

Reply from Temitope Owolabi, Registered Manager at SureCare (Hillingdon)

Thank you for your feedback. We are pleased you and Mum are satisfied with our service.

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Review of
SureCare (Croydon & Sutton)
from N Z (Client) published on 18 July 2024

Submitted via Postal Card • Report

Overall Experience

I'm happy with everything.

Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)

SureCare would like to extend our heartfelt thanks to all our service users who take the time to write reviews about the services we provide. Your feedback is invaluable to us. We are committed to maintaining the high standards you have come to expect from us, and your compliments serve as encouragement to continue our good work. We are also dedicated to continuous improvement. Your constructive criticism helps us identify areas where we can enhance our services. Thank you for helping us serve you better. Sincerely, The SureCare Team

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Review of
SureCare (Croydon & Sutton)
from M M (Daughter of Client) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

Very professional, caring and conscientious. They use all their initiative and proactiveness.

Reply from Aneta Czopko, Manager at SureCare (Croydon & Sutton)

Thank you for your feedback and kind comments. Best wishes for the future.

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Review of
SureCare (Hillingdon)
from D O (Son of Client) published on 30 April 2024

Submitted via Website • Report

Overall Experience

Our regular carer, who comes weekly to my mum, is fabulous. She is so helpful, eager, and friendly. She has been coming for six weeks now, and helps with showering, dressing, changing bedclothes etc, and we never feel as if the visit is rushed.
My mum looks forward to her visit.

Reply from Allysha, FCS at SureCare (Hillingdon)

Hello, we're very happy to hear Mum is having a positive experience with us. Thank you for taking the time to leave us a review.

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Review of
SureCare (Croydon & Sutton)
from Jacqueline S (Daughter of Client) published on 19 April 2024

Submitted via Website • Report

Overall Experience

Have had a great experience all around with SureCare. My mum is very happy with her main carers and others who visit. She says she is lucky.
One of the staff members always keeps the office informed of any issues with medication running low and other problems. The office is so helpful and will contact

the right team if any medical issues arise giving me peace of mind if I’m not around.
I appreciate the carers are doing a great job with limited time.
I have dropped shopping off and found things in perfect order after lunchtime calls.
Obviously, there will be the odd hiccup but communication is key and easily sorted!

Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)

Thank you for the comments we appreciate your review. SureCare values comments made by service users and their families. We would work on the odd hiccup as we are open to constructive criticism.

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Home Care Providers Owned by SureCare in London

SureCare Locations in London (11)

SureCare Reviews in London (82)

Reviews Posted for members of SureCare

SureCare (Croydon & Sutton)

SureCare (Enfield)

SureCare Central London

SureCare Central London

SureCare (Croydon & Sutton)

SureCare Central London

SureCare Central London

SureCare Central London

SureCare Central London

SureCare Central London

SureCare (Enfield)

SureCare (Enfield)

SureCare (Richmond & Kingston)

SureCare (Richmond & Kingston)

SureCare (Enfield)

SureCare (Hillingdon)

SureCare (Croydon & Sutton)

SureCare (Croydon & Sutton)

SureCare (Hillingdon)

SureCare (Croydon & Sutton)

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