SureCare in North Yorkshire | 2 Home Care Providers

Review of
SureCare (Scarborough)
from L R (Daughter of Client) published on 3 April 2025

Submitted via Website • Report

Overall Experience

Working with all the SureCare team was a great experience for me and for my mum. They have been kind, supportive and always willing to be flexible with any changes. We have worked with other agencies and this was far and away the best.

Reply from Kayleigh Allanson, Registered Manager at SureCare (Scarborough)

Thankyou so much for the lovely review, it has been our pleasure to enable mum to remain at home for as long as possible.

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Review of
SureCare (York)
from Julie B (Daughter-in-law of Client) published on 22 July 2024

Submitted via Website • Report

Overall Experience

My father-in-law started with SureCare York after a change in carers. From day 1 the carers were so polite and friendly and easy to get on with. Anything that they needed they would always ask, always spoke to my father-in-law while they were dealing with him. A couple of the chaps were my father-in-law's

favourites and was so happy to see them when they came in. During the final week of my father-in-law's life, 3 of the carers were in most days, nothing ever phased them and they carried on with the same care as they always gave.
Would definitely recommend SureCare York to anyone who is looking for carers for a relative.

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Review of
SureCare (Scarborough)
from L G (Niece of Client) published on 13 November 2023

Submitted via Postal Card • Report

Overall Experience

All the staff are helpful and cooperative to the needs of the client.
Would appreciate some written notes on the property and the meal list filled in.

Reply from Kayleigh Allanson, Registered Manager at SureCare (Scarborough)

Thank you for the lovely feedback. If you could contact the office, we can arrange for a food chart and notebook to be placed in the property.
Kind Regards.

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Review of
SureCare (Scarborough)
from M B (Nephew of Client) published on 18 May 2023

Submitted via Website • Report

Overall Experience

SureCare has looked after my auntie for over five years now and has helped her so much after her husband abruptly passed away. They supported her emotionally and mentally to carry on living at home, which has been hard as she has dementia. All the care workers have been so kind and understanding towards

her and the family.

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Review of
SureCare (Scarborough)
from J A (Grandson of Client) published on 1 April 2023

Submitted via Website • Report

Overall Experience

SureCare (Scarborough) has been a huge help to my grandad; he absolutely loves the ladies and gentlemen coming to see him and helping him maintain his independence. The office staff and manager are excellent with him as well when he calls them, and nothing is ever too much trouble. Without their support,

he wouldn’t be able to live on his own.

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Review of
SureCare (Scarborough)
from Karen C (Daughter of Client) published on 14 March 2022

Submitted via Website • Report

Overall Experience

I have used Surecare for the past 4-years to provide care and support for my parents, both in their 90s. The managers and admin support staff are very friendly and go the extra mile to fulfil individual requests and preferences. Carers are always polite and kind to my parents and carry out their duties

well and within timescales. They are friendly and chatty and respect my parent's wishes. They look forward to the daily visits.

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Review of
SureCare (Scarborough)
from S M (Daughter of Client) published on 14 March 2022

Submitted via Website • Report

Overall Experience

I have nothing but praise for Sure Care Scarborough; they truly care about their clients and their families.
My mum has been a client for 3-years. In our opinion, all the care workers and team leaders go way over and above what is expected.
Yes, they support with routines and tasks, but more importantly,

they really have got to know Mum, and she really enjoys the visits.
From a care perspective, the Scarborough team, have liaised with doctors, social services and other agencies to ensure that Mum gets the right level of support, even ringing the doctor to discuss pain relief and ordering and collecting prescriptions on a regular basis.
I would highly recommend Sure Care to anyone considering additional support; they are brilliant.

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Review of
SureCare (Scarborough)
from Sandra P (Daughter of Client) published on 14 March 2022

Submitted via Website • Report

Overall Experience

Despite exceptionally challenging times due to Covid-19, SureCare rose to the challenge of caring for my mu, who had complex care requirements when discharged from the hospital after a serious stroke last year. The entire team welcomed the additional essential training, which was pivotal to Mum being

released from hospital care, and have continued to adapt to her changing needs always endeavouring to accommodate any special requests even at short notice. This care and support are invaluable, given the fact that immediate family members do not live locally, and it ensures that my parents can live independent lives in their own home. Priceless!

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Review of
SureCare (Scarborough)
from Christine S (Daughter of Client) published on 11 March 2021

Submitted via Website • Report

Overall Experience

SureCare has given really good care to Mum over the last 7-months over this difficult time with the Covid rules and regs. Mum is very fond of the carers and their friendly approach to her. The carers are lovely, and all the office staff and manager are really good, nothing is too much trouble for extra

requests and queries. Mum had a short time recently in respite care, and when social services were very late in letting SureCare know Mum was coming home, SureCare were very reassuring to me and managed to put a care package back in with hardly any notice.

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Review of
SureCare (York)
from Jane S (Daughter of Client) published on 8 January 2021

Submitted via Website • Report

Overall Experience

What a lovely company! We live in London and because of Covid, we couldn't visit my mum at Christmas. The Manager provided a beautiful home-cooked Christmas dinner for my mum (and lots of others who would be spending the day alone) along with a Christmas pudding, mince pie, cracker and chocolates. This

was all completely free of charge! The carers are so kind and whenever I call my mum she tells me that her "friends" have been. I am so pleased to have found this level of support for my mum and it has definitely put my mind at ease about her having to have care.

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Review of
SureCare (Scarborough)
from Stella A (Mother of Client) published on 5 January 2021

Submitted via Postal Card • Report

Overall Experience

My son has had the service of SureCare for several years now. The staff are friendly, efficient and courteous at all times. We have has very few interruptions in service, and alternatives have always been offered if it ever happens. We enjoy the help of the same carers, which is a credit to them and

the company for maintaining the same staff.

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Review of
SureCare (Scarborough)
from Gill S (Daughter of Client) published on 24 November 2020

Submitted via Website • Report

Overall Experience

The Scarborough Surecare team have been amazing with the care and professionalism they have shown my mum since taking over her care! They treat mum with dignity and respect, and she looks forward to them coming! Any communication with the company is swiftly dealt with! I cannot fault Surecare, and they

have given me peace of mind that my mum is been cared for to a very high standard

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Review of
SureCare (Scarborough)
from S W (Client) published on 22 September 2020

Submitted via Postal Card • Report

Overall Experience

All the help is very good.
Kind and caring.

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Review of
SureCare (Scarborough)
from L N (Cousin of Client) published on 30 July 2020

Submitted via Postal Card • Report

Overall Experience

Very good service.
Carers are prompt, friendly and reliable.
Needs of people I feel are dealt with dignity; making you feel at ease.

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Review of
SureCare (Scarborough)
from S D (Son of Client) published on 30 July 2020

Submitted via Postal Card • Report

Overall Experience

The care provided has been excellent, with all the carers having prompt empathy and willing to go the 'extra mile' to help. It is a positive and sympathetic approach, which is brilliant. Both my parents 90 and 91 look forward immensely to the carers arriving to help them each day.

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Review of
SureCare (Scarborough)
from Joy C (Client) published on 21 January 2019

Submitted via Postal Card • Report

Overall Experience

Very good service which have already recommended to someone living in Leeds. I appreciate very much all the help I have been given - thank you.

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Review of
SureCare (Scarborough)
from Valerie H (Wife of Client) published on 2 November 2017

Submitted via Postal Card • Report

Overall Experience

The carers are reliable, friendly and caring. They encourage my husband to shower and dress with their assistance. I would have no hesitation in recommending them to other people.

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Review of
SureCare (Scarborough)
from Margaret D (Client) published on 7 September 2017

Submitted via Postal Card • Report

Overall Experience

Having had a severe stroke over a year ago, I have had a carer from SureCare for an hour each morning to help me wash and dress. I find them all to be very caring and friendly to chat with. They are very good at remembering my routine and I have never been let down by a carer not arriving.
I also

have a Surecare cleaner for an hour each week and find them most helpful, efficient and adaptive.

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Review of
SureCare (Scarborough)
from I B (Wife of Client) published on 21 August 2017

Submitted via Postal Card • Report

Overall Experience

Always helpful and polite, the carers put themselves out to reassure patients they are safe in their hands.

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Review of
SureCare (Scarborough)
from John Thomas W (Client) published on 9 May 2017

Submitted via Postal Card • Report

Overall Experience

As far as I'm concerned, SureCare is a very sound and reliable firm. Just over 6 years after coming out of the hospital after an aortic aneurysm (December 2015), I had a 2-week daily care, which I eventually reduced to a 2 days per week. Currently on a 7 day per week following heart failure in May 2016.

Please note that care for me consists of one half-hour per day.

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Home Care Providers Owned by SureCare in North Yorkshire

SureCare Locations in North Yorkshire (2)

SureCare Reviews in North Yorkshire (20)

Reviews Posted for members of SureCare

SureCare (Scarborough)

SureCare (York)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (York)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (Scarborough)

SureCare (Scarborough)

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