SureCare in Oxfordshire | 1 Home Care Provider

Review of
SureCare Oxfordshire
from L P (Niece of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

I have had an incredibly very positive experience with SureCare. Care and love are the frontline words. Thoughtful and friendly are also part of the service provision which makes it work on a more 'personal' basis without crossing boundaries as they all remain professional and clear in their observations

of their client's continuing, ongoing needs.
A pleasure to see their faces smiling when they come through my door. Thank you all, amazing!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the feedback, we will pass it onto our amazing care team.

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Review of
SureCare Oxfordshire
from B B (Son of Client) published on 13 January 2025

Submitted via Website • Report

Overall Experience

What a remarkable care agency with completely compassionate and very reliable staff.
We managed to get my dad out of the hospital with their excellent help and assistance, and very prompt service and we are very grateful for them.
Nothing was too much trouble, I cannot recommend SureCare highly enough.

Thank you all, you've made a hugely positive difference to our family.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for your honest feedback, we will pass it onto the care team.

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Review of
SureCare Oxfordshire
from J S (Son of Client) published on 3 January 2025

Submitted via Website • Report

Overall Experience

The care and dignity that the carers treat my mother with is second to none. My mother is a difficult patient but the way these carers work is excellent. Being a carer is a tremendously difficult and demanding job and this team deserve all credit due.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the excellent feedback, we will pass it into the team.

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Review of
SureCare Oxfordshire
from Grahame P (Son of Client) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Surecare has provided excellent care for my mother for the past three years. During that time some of the carers have become so friendly to her that she really looked forward to seeing them. The carers were there four times a day and always made sure she was comfortable and didn't need any other help

before they left. They would always contact me by phone if they had any concerns. I can only thank them for their excellent service.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the feedback, we will ensure we pass it onto the team.

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Review of
SureCare Oxfordshire
from Daisy H (Wife of Client) published on 4 September 2024

Submitted via Website • Report

Overall Experience

From the moment we needed care, the response was immediate, considered and timely. The staff were always friendly, caring, and patient with my partner.
SureCare has been life-changing (for the better!) and we would thoroughly recommend it to anyone needing help at home.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for your kind feedback, we will pass it onto the team.

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Review of
SureCare Oxfordshire
from D P (Daughter of Client) published on 17 June 2024

Submitted via Website • Report

Overall Experience

As a family, we have all been delighted with the care my mother has received. All the carers are genuinely interested in her needs, likes and dislikes and are friendly, respectful and easy to get along with. Nothing is too much trouble!
An amazing team, the best in the area in our experience of having

various agencies.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback, we will pass it onto the team.

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Review of
SureCare Oxfordshire
from Claire D (Friend of Client) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My friend has needed home care for a while and I've seen how lovely everyone is.
It's meant she doesn't need to go into a home. The office staff are always helpful. I know it's a hard job but my friend has no problems and sings very highly of the people who look after her.
The company looks after

its staff and it shows.
I wouldn't hesitate to recommend them to other people. Even if you just need help once a week, or twice a day, I know they would be able to sort you out and often the same week as well!
You couldn't ask for more - thank you SureCare.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the amazing feedback, we will ensure this is passed onto the team.

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Review of
SureCare Oxfordshire
from M S (Daughter of Client) published on 14 May 2024

Submitted via Website • Report

Overall Experience

Such amazing support from team SureCare, who has coped brilliantly with my mum who has advanced dementia and can often be very tricky.
Very patient, kind and supportive. It has also helped me enormously to have some much-needed relief from supporting my mother.
Very highly recommended, I'm so lucky

to have their amazing carers in every day.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for your kind comments, I'll ensure we pass this onto our team.

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Review of
SureCare Oxfordshire
from S L (Son of Client) published on 16 January 2024

Submitted via Website • Report

Overall Experience

SureCare took over the care of my 100 year old mother and from the very first visit we were impressed by their professional outlook and friendly approach. All the carers that attended my mother were so friendly and patient with my mother, even singing happy birthday on her 101st birthday. I can't thank

them enough for their care and help for us with my mother and would give far more than five stars if I could. Thank you all at SureCare for your support and care up till my mother died.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for your kind words, we will ensure this is passed on to the team.

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Review of
SureCare Oxfordshire
from S D (Partner of Client) published on 1 November 2023

Submitted via Website • Report

Overall Experience

SureCare has been supporting my partner for nearly 5 years now, delivering daily personal care. We have been incredibly pleased with the care provided. We have got to know the carers over time and they are all very good, supportive and very understanding. They make both our lives much easier.
There

is always amazing support if I have any questions or need to change dates, thank you team SureCare.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the honest feedback, we will pass this onto the team!

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Review of
SureCare Oxfordshire
from Alison M (Daughter of Client) published on 11 October 2023

Submitted via Website • Report

Overall Experience

Kind, considerate, polite and expert care given to my frail bed-bound mother. Also the team show polite consideration to the rest of the family. Communication was excellent and carers really personalised the care. Thank you team.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback, we will pass this on to the team!

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Review of
SureCare Oxfordshire
from Wendy G (Niece of Client) published on 4 October 2023

Submitted via Website • Report

Overall Experience

Before we used SureCare, we were let down so many times by a new provider. You get what you pay for! If you need a reliable, kind and caring team give SureCare a call. Their staff are all fully trained and do regular update training and they are able to adapt quickly when our needs changed. Safe, effective

care, that's what I get and that's what I need. Thank you to all the lovely care staff, you do a great job. I really recommend them, as they are experienced and their business has been going for ages, so you know they are reliable and look after everyone so well. My aunty really looks forward to her carer coming in and feels so much better after they have been. It's the highlight of her day and they will do everything they can to make her comfortable and happy before they leave. We get everything we need from them. If we didn't use them I would be so worried about her, as we didn't have a great experience with other care companies locally.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback, I will make sure we pass this on to the team.

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Review of
SureCare Oxfordshire
from D H (Partner of Client) published on 25 September 2023

Submitted via Website • Report

Overall Experience

In a word, SureCare are exceptional. They cared for my wife during her final year, right up until the day she passed. The carers she loved were with her during her final minutes. Honestly, I cannot begin to explain how amazing they have all been, the management are responsive and flexible and the carers

professional and caring! Thoroughly recommended, thank you to Team SureCare, we will forever be indebted to you for assisting our family.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the positive feedback, we will pass this onto the team.

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Review of
SureCare Oxfordshire
from C C (Sister of Client) published on 12 September 2023

Submitted via Website • Report

Overall Experience

SureCare Oxfordshire provided some of the care for my sister in the last six months of her life, contributing to her being able to live with comfort and a degree of happiness. I found the senior managers very responsive to feedback and requests; their flexibility and ongoing attention to any training

needs meant a lot. They were also able to arrange the rota so that my sister's favourite carers were with her as often as possible, this made such a difference to her and to her family.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the positive feedback, we are so glad we were able to assist you and your family during such a difficult time.

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Review of
SureCare Oxfordshire
from Steve C (Son of Client) published on 5 September 2023

Submitted via Website • Report

Overall Experience

I have nothing but praise for the Surecare team who looked after my father in the last 6 months of his life. They always treated him with dignity and respect, as expected, but went far beyond that. They made him smile, he had fun with many of them, and he felt that some of your team were almost like

relatives. They were kind, helpful, caring and thoroughly dedicated in everything they did for him. In addition, your team were kind to Dad's family too, always happy to chat and reassure us.
Sadly he passed away towards the end of July, but I am completely confident that SureCare made a big and beneficial difference to his quality of life.
Thank you all so, so much!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the feedback, we are glad to have made such a positive impact. I will make sure this is sent onward to the amazing care team!

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Review of
SureCare Oxfordshire
from T S (Niece of Client) published on 5 July 2023

Submitted via Website • Report

Overall Experience

Team SureCare has been looking after my father for two years now. He has declined over this time, and they have catered for his changing needs at every stage, from daily visits and now live-in care.
The carers show a huge amount of dignity and respect whilst having fun and laughter with him. He enjoys

the carers visiting, and if I have any concerns or need to ask for changes to be made, the office staff are very helpful and always action requests promptly.
SureCare is amazing and has changed his life for the better; thank you!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the amazing feedback; we will ensure this is passed on to the team.

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Review of
SureCare Oxfordshire
from Elizabeth C (Daughter of Client) published on 12 April 2023

Submitted via Website • Report

Overall Experience

We are so grateful to everyone at SureCare who was involved in looking after my father in the last three years of his life. The carers and staff were always so friendly and respectful of my father's needs. Sometimes we had to phone with extra requests, but the staff always found a way to sort things

out.
It was very much my father's wish to stay in his own home right to the end. This was only possible because of the dedication and kindness of his carers, many of whom had visited him for several years. It was so touching and comforting for us to see how carefully they looked after him in his last few weeks.
We are very happy to recommend the excellent service provided by SureCare.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for taking the time to provide us with feedback. The staff have loved helping your father and are proud they managed to enable his wishes to stay at home.

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Review of
SureCare Oxfordshire
from K J (Daughter of Client) published on 29 March 2023

Submitted via Website • Report

Overall Experience

From the very first call with SureCare, I was put at ease. Based outside of the UK, it has made it really difficult to set up care for my parents. All of their needs were met, and nothing was too much trouble. From management to carers, if I needed help or extra visits, they dropped everything and supported

us. Having old parents, I did worry about them accepting assistance at home, but the staff who were sent to them put them at ease and was very respectful of their age and needs. It was the hardest phone call I made, asking for help, but the best thing I have done. Thank you, SureCare; you are all amazing!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the positive feedback; we will ensure this is passed onto the team!

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Review of
SureCare Oxfordshire
from D T (Civil Partner of Client) published on 27 January 2023

Submitted via Website • Report

Overall Experience

Wow. SureCare has been caring for my partner for the last few years.
Put simply - they have been amazing and incredible in every way. My partner struggles with dementia and is unable to do certain things, but the extraordinary care and support offered by SureCare allow him to live joyously and be

fulfilling day by day.
They ensure the chores are done, they ensure the routines are organised, and they ensure there is happiness in all of this. Thank you, team SureCare; I cannot recommend you highly enough!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the amazing feedback; we'll pass it on to the team.

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Review of
SureCare Oxfordshire
from Caroline G (Daughter of Client) published on 3 November 2022

Submitted via Website • Report

Overall Experience

My mother, sister and I have been very grateful to SureCare for providing excellent care in a variety of ways, both in and out of my mother's home.
Help with shopping, cleaning, sorting washing, ironing and making beds have been invaluable, and it has always been provided in a friendly manner.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the amazing feedback.
We will pass this onto the team.
Best wishes.

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Home Care Provider Owned by SureCare in Oxfordshire

SureCare Locations in Oxfordshire (1)

SureCare Reviews in Oxfordshire (77)

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