SureCare in Tyne & Wear | 2 Home Care Providers

Review of
SureCare (Newcastle & North Tyneside)
from J C (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

SureCare have been providing care for my Mum over the last few months and this seems to be going very well. Mum gets on very well with her regular carer and likes the fact that it is the same person coming each week.

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Review of
SureCare (Newcastle & North Tyneside)
from James H (Son of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

The guys at Surecare have been great in making a very difficult situation so much easier to bear. Always available and flexible with the ever changing needs of our parents. One member of staff in particular has done an amazing job in creating and managing the care plan needed.

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Review of
SureCare (Newcastle & North Tyneside)
from Tracy W (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

The carers are of a high quality and carry out their job in a very professional yet friendly manner. My mam has been poorly recently and is currently living away from home and she really misses seeing her Surecare friends. Surecare still look after my dad and it is nice to still have a connection with

Surecare. As a family we are more than satisfied with the service we receive from Surecare. This is a care provider I would highly recommend.

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Review of
SureCare (Newcastle & North Tyneside)
from Simran F (Daughter of Client) published on 4 June 2024

Submitted via Website • Report

Overall Experience

I can't speak highly enough of SureCare and the support they provide to my mum and family. The care staff are punctual and always engage with Mum rather than our old company that just wanted to be in and out. As a result, the regular staff have built a really good relationship with her, which is really

comforting for us. All the care team have become an extended family and we really don't know how we would survive without them. If you are looking for a company, then look no further as SureCare truly is an exceptional care provider and I recommend them all the time!

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your wonderful feedback and continued support of SureCare. We're delighted to hear that your mum and family are happy with our services. Your kind words mean a lot to us, and we're grateful to be part of your extended family.

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Review of
SureCare (Newcastle & North Tyneside)
from A N (Brother of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience

Found SureCare to be good, well organised and punctual. I was kept updated at all times along with provided information on any concerns and recommendations on how to address them. Outstanding service, would recommend.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and your continued support of SureCare.

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Review of
SureCare (Newcastle & North Tyneside)
from S P (Sister-in-law of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience

SureCare have consistently delivered exceptional service from beginning to end, demonstrating their dedication not only to understanding our specific needs but also to confronting and addressing the difficult and challenging situations that arose while caring for my family member. Throughout every stage,

they remained professional, patient, and committed to assisting her and supporting family members who found it challenging. They consistently provided the understanding and support that was necessary at all times. We want to extend a heartfelt thank you to all the care workers for their service and personal dedication, which was evident at every step.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and your continued support of SureCare. Your kind words go a very long way and we're all delighted that you feel content with the support your family has received.

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Review of
SureCare (Newcastle & North Tyneside)
from Bill T (Client) published on 16 April 2024

Submitted via Website • Report

Overall Experience

Very good carers, sympathetic and have a good sense of humour, would recommend SureCare to anyone who's having difficulty with their lifestyle because of injury, be it a minor injury or a serious one.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such a great review and continued support of SureCare. We are pleased you are happy with the care and support you receive.

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Review of
SureCare (Newcastle & North Tyneside)
from Priscilla P (Daughter of Client) published on 22 March 2024

Submitted via Website • Report

Overall Experience

Surecare have looked after my mum for a couple of years now. Mum had help from 2 other care companies before Surecare, but Surecare are the best. The team in the office are always friendly and helpful. The girls who help Mum are all lovely and treat her with kindness and respect. I will always recommend

Surecare to anyone who needs help.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your feedback. We are pleased you are happy with the care and support your mum receives and are glad you find us the best!

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Review of
SureCare (Newcastle & North Tyneside)
from Jill W (Daughter of Client) published on 22 March 2024

Submitted via Website • Report

Overall Experience

If you’re after a provider that truly cares, has compassion, and total respect for their clients then look no further than SureCare!
As a daughter, all you want is peace of mind knowing your parents are being well looked after and cared for. SureCare exceeds this in every way possible. They go above

and beyond to ensure every client's needs are met to a high standard.
All the SureCare team are professional, compassionate and friendly, not just to those they are caring for but to the extended family too. I will be forever grateful for having Surecare in our lives, we couldn’t be without you all.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and your continued support of SureCare. Your kind words go a very long way and we're all delighted that you feel content with the care your parents receive.

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Review of
SureCare (Newcastle & North Tyneside)
from Lynne D (Stepdaughter of Client) published on 22 March 2024

Submitted via Website • Report

Overall Experience

I can't give enough praise for this company. The care staff are always punctual and very caring and understanding of my stepmother's needs, particularly around her mental health.
They are very proactive and keep me informed if they have any concerns.
The support staff in the office are always polite

and helpful.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and your continued support of SureCare. The care staff love being able to support your stepmom and we're pleased you're happy with the service.

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Review of
SureCare (Newcastle & North Tyneside)
from L B (Client) published on 22 March 2024

Submitted via Website • Report

Overall Experience

Surecare has been helping with the care of our elderly father since January 2024. It has been wonderful to find a very local company, who can give us regular consistent helpers. Dad has so enjoyed their interest and gentle care, they are very willing to fit in with our long-standing resident carer's

systems and go to great lengths to look after Dad as an individual, engaging him in conversation, looking at things that interest him, and putting his dignity first. I would happily recommend Surecare.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your feedback. We are pleased you're happy with the care and support your father receives, in such a short time too.

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Review of
SureCare (Newcastle & North Tyneside)
from Julie B (Client) published on 22 March 2024

Submitted via Website • Report

Overall Experience

A wonderful service delivered by many friendly staff. Office staff are helpful and always willing to make changes to help me get the most out of the service they provide and to make it as pleasant an experience as possible for myself, the service user. My only gripe is recently they took on a couple

of employees who didn’t understand or speak English very well at all. I hope they learned from service users that this shouldn’t have happened as the experience was horrible. Overall I’m very happy with the service I receive and prefer this company to the last one I was with because I’m treated as an individual whose opinion means something AND the carers are helpful and very friendly.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your feedback. We are pleased you are happy with the care and support you receive.

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Review of
SureCare (Newcastle & North Tyneside)
from Andrew O (Husband of Client) published on 7 March 2024

Submitted via Website • Report

Overall Experience

SureCare management have always listened to our needs and the care staff have been professional and hard-working. Sure Care have tried to ensure that the carers get on well with my wife and have all been friendly and active. Complex medication has normally been administered satisfactorily.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your feedback. We are pleased you are happy with the care and support you receive.

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Review of
SureCare (Newcastle & North Tyneside)
from Fiona S (Daughter of Client) published on 18 April 2023

Submitted via Website • Report

Overall Experience

My dad used the services of home care following a 7-week stay in the hospital. Having been independent in his own home all his life, the transition of being cared for, etc was difficult for him. From our first meeting with one lady who visited his home to discuss his care needs, we were put at ease

with the knowledge that the transition was going to be made as easy as possible for him. The carers who attended to him did so professionally, and all times, maintained his dignity. They were very friendly and caring towards him and put him at ease straight away, so much so that he was calling them his “family“ by the time his care ended due to his decision to go into a care home.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you for such amazing feedback. It was a pleasure to support your dad and your family although for a short space of time to enable him to make the right decision for himself in regard to his care. It is great to hear your dad felt part of the SureCare family the team loved getting to know your dad!!

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Review of
SureCare (Newcastle & North Tyneside)
from K P (Daughter of Client) published on 6 March 2023

Submitted via Website • Report

Overall Experience

Use this company for my mam. The ladies are lovely and very friendly. My mam is happy and feels comfortable with them. They always keep you informed about what’s going on ie, if they are running late, they will ring or text.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you for your feedback; keeping services up to date with changes is really important to us. It is a pleasure supporting her own home.

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Review of
SureCare (Newcastle & North Tyneside)
from Trevor H (Son of Client) published on 3 March 2023

Submitted via Website • Report

Overall Experience

We are happy with the service that you provide to my mother.
I understand that it is not always easy and that my mother can be difficult at times. However, the carers cope with it well and do their best.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and continued support of SureCare. The care staff love being able to support your mother to stay in her own home.

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Review of
SureCare (Newcastle & North Tyneside)
from Joyce W (Friend of Client) published on 10 January 2023

Submitted via Website • Report

Overall Experience

A holistic care company that has provided high standards of care and supported accessing increase in care through identifying client's initially unmet needs. Reliably liaise with myself, GP, pharmacy, hospital, care manager, physiotherapist, occupational therapist and other various health and social

care provided services to ensure a smooth journey for the client, who is a good friend of mine.
Would confidently recommend their services to those looking for a supportive service.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you for an amazing review. We pride ourselves in effective partnership working. It is a pleasure being able to support your friend to remain in her own home.

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Review of
SureCare (Newcastle & North Tyneside)
from John H (Husband of Client) published on 14 November 2022

Submitted via Website • Report

Overall Experience

I'm very pleased with the SureCare carers. They are always on time and very cheerful and polite. They help my wife with bed transfers, washing and general hygiene. My wife seems happy with the care she is getting, so it makes me happy that she is being looked after.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thanks for the great feedback. I am pleased you and your wife are happy with the care you are receiving. It is a pleasure to be able to support your wife in her own home.

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Review of
SureCare (Newcastle & North Tyneside)
from B H (Daughter of Client) published on 10 March 2022

Submitted via Website • Report

Overall Experience

SureCare is, without a doubt, an amazing organisation. They always work inclusively with everyone from family to other professionals.
My mum describes them as her friends, and this comment alone demonstrates how skilled they are making the older people they work with feel special.
Their dedication

to the care task goes above and beyond what you could ever hope for, and as family members, SureCare gives us so much peace of mind that our Mum is cared for to the highest standards.
If I raise any issues that I think Mum needs extra help with, they always listen and respond immediately.
It is because of their exceptional care and dedication to the task that my mum, who is 95 this year, is able to live independently in her own home.
This is something that is so important to her, and I am so pleased, that because of SureCare, she can continue living in her own home and live the life that she chooses.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you so much for a wonderful review, hearing this makes us so proud we are achieving what we set out to do. It is an honour supporting your mum to live in her own home. Thanks again!

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Review of
SureCare (Newcastle & North Tyneside)
from Malcolm S (Son of Client) published on 28 February 2022

Submitted via Website • Report

Overall Experience

SureCare has made daily care visits to my 100-year-old father since September ‘19.In all that time, and despite the many difficulties caused by Covid, they have never missed the early morning appointment. Communication from the office is excellent. The staff are marvellous. Dad finds them all friendly,

caring and professional. The visits and support given allows Dad to continue living happily in his home.
I have no hesitation in recommending SureCare Newcastle.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you so much, Malcolm. Your dad amazes us every day, and it is a pleasure supporting him in his own home. I am so happy we have managed to provide a great service, and we will continue to do so.

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Home Care Providers Owned by SureCare in Tyne & Wear

SureCare Locations in Tyne & Wear (2)

SureCare Reviews in Tyne & Wear (59)

Reviews Posted for members of SureCare

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SureCare (Newcastle & North Tyneside)

SureCare (Newcastle & North Tyneside)

SureCare (Newcastle & North Tyneside)

SureCare (Newcastle & North Tyneside)

SureCare (Newcastle & North Tyneside)

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SureCare (Newcastle & North Tyneside)

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