SureCare in West Midlands | 2 Home Care Providers

Review of
SureCare (Coventry & South Warwickshire)
from Bob B (Son of Client) published on 14 March 2023

Submitted via Website • Report

Overall Experience

Asked SureCare to cover extra care that I couldn't get at the time. It turned out to be temporary but we didn't know that at the time. They were just what we needed, and I can't praise them highly enough. Thank you.

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Review of
SureCare (Coventry & South Warwickshire)
from Peter O (Son of Client) published on 8 March 2023

Submitted via Postal Card • Report

Overall Experience

There can be a difference in service levels depending on the carer. Some do what they're asked to (not good with dementia as told to do the same things when not needed but still do it!). There are some brilliant carers who do everything needed and take time to talk - very important.

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Review of
SureCare (Coventry & South Warwickshire)
from I M (Client) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience

SureCare is excellent in all aspects of my care. They are very approachable and go the extra mile when asked if I need something. Nothing is too much trouble.

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Review of
SureCare (Coventry & South Warwickshire)
from A A (Daughter of Client) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience

Excellent, very friendly, helpful and tolerant of my mum's occasional temper outbursts.

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Review of
SureCare (Coventry & South Warwickshire)
from K M (Mother of Client) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience

The personal assistant is caring towards my son. He loves being in her company and looks forward to her coming to support him. She takes over his care, so I have no worries. Overall, I am happy with the care and support we receive.

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Review of
SureCare (Coventry & South Warwickshire)
from L F (Daughter of Client) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been generally happy with the care received from SureCare. Good communication at all times. We have mainly had the same carers, which helps for continuity of care. They have tried to accommodate meals and individual needs. The girls are always polite, attentive and friendly. Generally,

we are pleased and would recommend.

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Review of
SureCare (Coventry & South Warwickshire)
from A R (Daughter of Client) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience

I have found SureCare and its carers to be an excellent company that provides outstanding care for my mum. A small team of three or four carers do all her personal care reliably and with compassion. The manager is very approachable and always available on the phone. They give me peace of mind, and my

mum loves them. Thank you!

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Review of
SureCare (Birmingham)
from M C (Client) published on 20 July 2022

Submitted via Website • Report

Overall Experience

We have been with home care for about 18 months now. Mom has three calls a day. Carers are friendly, respectful and caring. Mom looks forward to her visits.
There is the odd occasion that a call cannot be covered, but I am always called, and something is worked out.

Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for using our services. It is unprecedented during Covid outbreaks that certain measures are put into place to ensure continuity of care. We are so pleased that your Mum looks forward to seeing the girls that visit her, and we thank you for putting your trust in our services.
We hope to continue to exceed expectations, and your feedback will be passed on to the staff.
Thank you.

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Review of
SureCare (Birmingham)
from Tracy P (Daughter of Client) published on 20 July 2022

Submitted via Website • Report

Overall Experience

Mum is happy with her carers. This company have been providing care for around 12 months now. I too, am very happy and find them kind, considerate and caring with the way they treat my mum, and this is very reassuring for me.
If needed, I am able to speak to the managers, who will always respond

to me quickly and sort things out. They too have gone the extra mile to help me when circumstances have needed more than the day-to-day care due to Mum being ill. I feel they are there for me to speak to for support.
I would recommend SureCare to others.

Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for putting your faith and trust into the care workers who visit; I will be sure to pass over your kind words to the staff that visit your Mum.
We are extremely grateful for your feedback and are continually looking for ways to improve our service for the benefit of all our clients and their advocates.

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Review of
SureCare (Birmingham)
from P D (Son of Client) published on 20 July 2022

Submitted via Postal Card • Report

Overall Experience

On the whole, the service has been excellent. In particular, the staff are thorough in keeping my mother clean. They take the trouble to advise me on points to use, so I can take action. If anything needs to be pointed out to staff, they listen and take it on board. My mother has moderate dementia,

and the staff handle the difficult situations that arise very well. I would recommend the company to other clients.

Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for taking the time to review our services. It is great to hear how our staff handle any situations that may arise, and that is supporting not only your Mum but offering you support also.
We are always looking at ways in which we can approve our services, and your feedback will be passed on to the staff that visit. Thank you.

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Review of
SureCare (Birmingham)
from Shirley D (Client) published on 18 July 2022

Submitted via Postal Card • Report

Overall Experience

Generally, my experince as a service user has been a very positive one. Their duties vary according to my daily needs and they look after me very well, both physically and help when I have difficult days - depression. I have had an occasional change of carers who have also been competent and efficient,

but it's nice to be looked after by the ladies who are aware of your needs and requirements. Overall, I am looked after well by my girls.

Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for your kind words. We treat the emotional needs of our clients just as important as their physical needs.
We are grateful for your feedback and will pass your words on to all our staff and look at ways to improve our service, even more, to ensure that we are providing the highest quality care possible.

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Review of
SureCare (Birmingham)
from Melissa N (Granddaughter of Client) published on 22 June 2022

Submitted via Postal Card • Report

Overall Experience

My grandad was so happy with the care he received. The staff were wonderful. They treated him with the utmost dignity and respect and this was reflected in him, as he was happy and content. A great management team and are family say a big thank you for all the great work that you do.

Reply from Daniel Awunor, Director at SureCare (Birmingham)

We are really pleased that you are happy with the service we have provided. It has been a testing time for the nation, but we are glad that we were able to focus on his quality of life. Your granddad was a lovely man, all of our staff loved interacting with him, and he will be sadly missed. Thank you for your kind words.

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Review of
SureCare (Birmingham)
from C B (Client) published on 22 June 2022

Submitted via Postal Card • Report

Overall Experience

Pleased with the care I have been given.
Very pleasant carers!

Reply from Daniel Awunor, Director at SureCare (Birmingham)

Thank you for your kind words. At SureCare, we strive to ensure that all who use our service are treated with the highest quality of care that we can provide. We are happy that you are satisfied with our service, and long may it continue.

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Review of
SureCare (Coventry & South Warwickshire)
from J H (Daughter of Client) published on 13 June 2022

Submitted via Postal Card • Report

Overall Experience

We were very happy with the care given to our elderly mother during the last 8-months. She was always treated with kindness and consideration for her needs. We always found the carers to be reliable and punctual.

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Review of
SureCare (Coventry & South Warwickshire)
from V B (Client) published on 21 June 2021

Submitted via Postal Card • Report

Overall Experience

Nice, personal carers, sensitive to needs, listen to instructions, friendly, accommodation, respectful, treated as an individual, as a real normal person rather than an object or a number or case title. The carers demonstrate utmost trust and respect in me and my needs.

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Review of
SureCare (Birmingham)
from Stacey H (Great-Niece of Client) published on 22 March 2021

Submitted via Website • Report

Overall Experience

SureCare (Birmingham) cared for my great aunt whilst the pandemic was in full force, and I have to say, I have never been happier with the service received.
My great aunt only had home carers for 5 months, before she moved into a hospice to see out her final days, but the care workers that attend were

so attentive and compassionate to her needs.

The office was great in arranging last-minute cover for when a family member had to isolate so could not stay overnight, and they were always professional in their approach to my aunt. They made her feel comfortable and safe in the knowledge that they were here to help.

I will admit, it was a little hard at first due to all the PPE they have to wear, so my aunt was unable to recognise who was who, but once she familiarised their voices and gestures, she settled well and even had a few favourites.

Thank you from all of the family, and I would defo recommend this company to anyone looking for an at ease provider who actively includes family!

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Review of
SureCare (Birmingham)
from Susan C (Daughter of Client) published on 27 January 2021

Submitted via Website • Report

Overall Experience

SureCare looked after my mom for the past 7 years with compassion and dignity they became friends always on time nothing was too much trouble. I can't praise them enough for the care they gave my mom even in her final days. Thank you what a great team.

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Review of
SureCare (Coventry & South Warwickshire)
from W B (Daughter of Client) published on 24 September 2020

Submitted via Postal Card • Report

Overall Experience

The carers are extremely caring and have never let us down.
Dad feels very comfortable with his care.

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Review of
SureCare (Coventry & South Warwickshire)
from P W (Daughter of Client) published on 24 September 2020

Submitted via Postal Card • Report

Overall Experience

Excellent care services, caring, listening to our needs, going above and beyond what is needed. Very confident with this care company and no problems. Pleasant, helpful and caring carer.

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Review of
SureCare (Coventry & South Warwickshire)
from D O (Mother of Client) published on 30 March 2020

Submitted via Postal Card • Report

Overall Experience

Very friendly. Always happy and my son likes her a lot. I like that we get the same person every day too.

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Home Care Providers Owned by SureCare in West Midlands

SureCare Locations in West Midlands (2)

SureCare Reviews in West Midlands (47)

Reviews Posted for members of SureCare

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Birmingham)

SureCare (Birmingham)

SureCare (Birmingham)

SureCare (Birmingham)

SureCare (Birmingham)

SureCare (Birmingham)

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Birmingham)

SureCare (Birmingham)

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

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