SureCare in West Yorkshire | 3 Home Care Providers

Review of
SureCare (North Leeds)
from Sally A (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

When first looking for care for Mum a couple of years ago the choice of care companies seemed overwhelming. However, based on SureCare's very good reviews we decided to go with them, and I'm so glad we did. Mum is now 98 and still managing her own home, thanks to the lovely, kind and competent team

at SureCare. She has great confidence in the lovely carers who visit four times a day, they treat her with so much kindness and really listen to her needs. The office staff are equally excellent - always very friendly and professional, and in regular communication with Mum and me to make sure that all is well, which is extremely reassuring for both of us.
Both Mum and I couldn't recommend SureCare more highly, they really do care, in every sense of the word.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Thank you for reviewing our care service. We are delighted to hear you have and continue to receive a quality-driven care service. Thank you for choosing SureCare North Leeds.

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Review of
SureCare (North Leeds)
from Debbie A (Daughter of Client) published on 4 February 2025

Submitted via Website • Report

Overall Experience

SureCare have been invaluable in caring for my elderly and unwell farther for the past few months. They are proactive with his care and health needs, always suggesting ways to make his life more comfortable. They contact the GP when needed, they are always punctual, polite, kind and offer the most

incredible service. I honestly cannot thank them enough and feel very blessed to have found them. I would recommend them highly to anyone looking for a care team.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Thank you for reviewing our care service. We are delighted to hear our care service is meeting your fathers care needs. We have a passionate care and management team who always aim to provide quality driven home care. Thank you for choosing SureCare North Leeds.

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Review of
SureCare (Calderdale & Kirklees)
from V B (Daughter of Client) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Surecare looked after my dad for over a year and we couldn't have been happier with his care. The management and care teams were friendly, loving, caring, and efficient. Special mention must go to two carers in particular who were very integral to Dad's care. Thank you.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you for your feedback. We appreciate your comments and feedback for our carers. We value your trust in us. Thank you.

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Review of
SureCare (Calderdale & Kirklees)
from Nigel R (Son of Client) published on 4 December 2024

Submitted via Website • Report

Overall Experience

High level of care and support for both my mum and as importantly the family. Very attentive and careful to a high standard. Was concerned after the previous care company pulled out but the care now received is a step up and the handover is superb.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you for your feedback. Your satisfaction is our priority, and we are committed to delivering high-quality care. We value your trust in us. Thank you.

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Review of
SureCare (Calderdale & Kirklees)
from J S (Daughter of Client) published on 6 November 2024

Submitted via Website • Report

Overall Experience

The best accolade I can give this carer is when she is looking after my dad I know he is safe, warm, and well looked after. She always goes that extra mile with him. When I see her with my dad I can see she genuinely cares for him with respect and dignity and not just because it is her job. We all know

the saying "Treat them and look after them as your own parents", and she does.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you so much for your kind words and thoughtful feedback. It truly means a lot to know that our carer is making such a positive impact on your dad's care and well-being. Providing compassionate, respectful and dignified care is at the heart of what we do and we're so pleased to hear that she goes the extra mile to ensure he is safe, warm and well looked after. Your recognition of her dedication and genuine care is incredibly appreciated. We will make sure to pass on your lovely words to her, it will mean the world. Thank you again for taking the time to share your experience.

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Review of
SureCare (Calderdale & Kirklees)
from Jacqui P (Daughter-in-law of Client) published on 7 October 2024

Submitted via Website • Report

Overall Experience

We are very satisfied with the care given to my mother-in-law over the past 12 months. The carers and managers are caring, compassionate and professional. We have got to know all the staff who care for her and think very highly of them all. I don't know how we would have managed without their care and

guidance.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you so much for your wonderful review! We're thrilled to hear about your experience with SureCare Calderdale and Kirklees. Much appreciated.

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Review of
SureCare (North Leeds)
from Steven R (Client) published on 26 April 2024

Submitted via Website • Report

Overall Experience

I have used the services of Sure Care (North Leeds) for 9 months. I was initially apprehensive about having someone assist me in showering and dressing afterwards. A 5 week stay in hospital had however removed any modesty that I may have had. I now look forward to my weekly visits which also include

the removal, washing and replacement with another pair of compression stockings. This was the primary reason I needed help as I could not shower with the stockings on, and also the application of cream to my feet and lower legs is necessary. I had an interview at home to start with in which I was introduced to my principal carer and my needs were discussed. Since then their service in my opinion has been immaculate. I cannot praise them enough and would most happily recommend them.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Steven, thank you for taking the time out to review our care service. We are delighted to know our care service is meeting your needs well and that you would most happily recommend us. Thank you for choosing SureCare North Leeds.

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Review of
SureCare (Batley & Wakefield)
from Beverley C (Daughter of Client) published on 8 November 2023

Submitted via Website • Report

Overall Experience

Finding the right care provider that does what they say they will is invaluable. I would completely recommend SureCare. They cared for Dad, for a number of months, daily. Until it became impossible with his dementia and extensive wandering, that he's now in a home. We followed the manager over to this

company in January 2023. Someone who is a care manager in every sense of the word. A care plan was put in place with Dad's needs. A primary carer who was an absolute delight. She had such a connection and understanding of Dad from the start, she was matched perfectly. Adapting to all his little dementia traits. Going that extra mile, quite literally! Updating the app in a way that I could see exactly what Dad had been provided with following each visit. They really were like an extension of our family, with nothing being too much trouble! I believe without their quality of support, Dad wouldn't have had those extra months at home that he had.

Reply from The Manager, Manager at SureCare (Batley & Wakefield)

Thank you for leaving us a lovely review. Feedback from the people we care for or their families is really important to us as it reflects that our carers are following the management's guidelines, training and ethos whilst delivering care. Our aim is to constantly improve upon the services we offer, providing a bespoke service to individual needs. We really miss going in and providing support for your dad and it was sad that his needs changed to the extent that he was unable to remain at home and went to care home. We hope he is happy there and being looked after as he should be. Thank you for allowing us to be a part of his journey in life and we would be happy to assist in the future if you require our services for any friends or family members.

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Review of
SureCare (Batley & Wakefield)
from A H (Daughter of Client) published on 26 September 2023

Submitted via Website • Report

Overall Experience

After nervously accepting help for my mother who has dementia, both my brother and I are delighted how well care seems to have been accepted. Managers are very approachable and always willing to solve any problems. Our mum has gone back to being the smart lady she always was everyday. Staff go over

and above the little extras, which takes the pressure off us as a family and myself, who is paralysed and unable to do for my lovely mother who all her life did for others. We have noticed she is far happier, so thank you all staff at Batley SureCare team, you are our angels. I know how difficult your jobs can be, as I was a manager for over thirty-five years and a carer for seven years. One of the most undervalued, underpaid jobs, but in my eyes one of the most rewarding jobs when done right. Well done to every single one of you, my mum would say the same if she could. Dementia is terrible, but we know when Mum is content and unhappy and she is content. Thank you for your care from an appreciative son and daughter.

Reply from The Manager, Manager at SureCare (Batley & Wakefield)

We are happy that you and your brother are satisfied with the care being provided for your mum. Thank you for taking the time to leave a review and for your kind words of support. We aim to provide a bespoke service and to continue to provide this. Feedback provides us with opportunity to constantly review our services, we are always open to suggestions from family members as no care service is perfect and there is always room for improvement.

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Review of
SureCare (North Leeds)
from A B (Daughter of Client) published on 9 August 2023

Submitted via Website • Report

Overall Experience

I initially completed an online form to enquire about care for my father, as the hospital were having difficulty in arranging a discharge plus my father was getting increasingly distressed. The next morning I had a phone call from the Care coordinator who was compassionate, organized and very knowledgeable

about the care that we needed. It was the Friday of a bank holiday and initially, we didn't think the care could be organized until after the weekend but after communicating with the hospital and the care coordinator came and did a thorough assessment. My father was home at 15.30 the same day.
My father's care from the team was wonderful and highly professional. They took care of my father's drugs, recognising when there had been an error and sorted it. My father really enjoyed the company of all the carers for the 6 weeks he agreed to them. They beautifully filled the stopgap in supportive care after discharge. They also supported me. I highly recommend this company.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Thank you for taking the time out to review our care service. We are delighted to know our service met the needs of your father and it provided the support and help you needed at the time. It was our pleasure to provide you with our service and thank you for choosing SureCare North Leeds.

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Review of
SureCare (Calderdale & Kirklees)
from J R (Client) published on 24 July 2023

Submitted via Postal Card • Report

Overall Experience

All aspects of the service are satisfactory.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you so much for your review. We appreciate your time and effort.

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Review of
SureCare (North Leeds)
from Amrit R (Son of Client) published on 25 April 2023

Submitted via Website • Report

Overall Experience

An amazing, thoughtful team, so very caring and helpful. Always communicate, and I’m always kept well informed.
So polite and very thorough and detailed in their work with passion and care.
My mother's life has changed for the better, and massive improvement because of this team and what they do.
Thank

you so much.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Amrit, thank you for taking the time to leave us a review regarding our home care service. It is a pleasure to be able to deliver our bespoke care service to your mother. Thank you for choosing SureCare North Leeds.

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Review of
SureCare (North Leeds)
from Anna F (Daughter of Client) published on 18 April 2023

Submitted via Website • Report

Overall Experience

The staff at SureCare are very understanding of my mother's needs and of her anxieties when they arise. The carers are compassionate and caring and demonstrate encouragement at times when there can be challenges. This has been achieved because the team have taken the time to listen to concerns, and

together we have been able to overcome obstacles, all the while respecting Mum's feelings. They constantly reassure Mum that her dignity is respected. Communication is excellent and prompt. I would have no hesitation in recommending SureCare. Professional with a capital 'P'.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Anna, thank you for taking the time out to leave us a review and for your kind words. I am delighted to hear that our care service is meeting your mother's care needs and that you have no hesitation in recommending SureCare North Leeds. Thank you for choosing SureCare North Leeds.

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Review of
SureCare (Calderdale & Kirklees)
from Diana B (Daughter of Client) published on 16 September 2022

Submitted via Website • Report

Overall Experience

My mother and I are extremely happy with the standard of service provided by SureCare. They are very professional, efficient, friendly and caring. Nothing is too much trouble. I would highly recommend them to anyone looking for care for a family member or friend.

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Review of
SureCare (Calderdale & Kirklees)
from Mark M (Son of Client) published on 16 September 2022

Submitted via Website • Report

Overall Experience

We have been using SureCare (Calderdale & Kirklees) firstly for my mother until she went into a care home with dementia, she is 89, and now they care for my 91-year-old father. They give excellent service and are friendly, compassionate, caring and very helpful. Dad loves the visits and finds them excellent.

We have been using them for approximately about two years. Brilliant service.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you so much for the feedback; much appreciated.

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Review of
SureCare (Batley & Wakefield)
from Mark H (Son of Client) published on 2 September 2022

Submitted via Website • Report

Overall Experience

Washed and dressed my father, who has dementia, 4 times a week. We had a regular carer who was very friendly and efficient and got on well with both my mum and dad.
My dad is now sadly in a care home, so we no longer require their service, but I would wholeheartedly recommend them.

Reply from The Manager, Manager at SureCare (Batley & Wakefield)

Thank you so much for such lovely feedback. We are grateful for having been given the opportunity to provide care for your father. We hope he will be comfortable and happy at the care home. We will pass your feedback on to our carers.

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Review of
SureCare (Calderdale & Kirklees)
from Susan D (Daughter of Client) published on 16 June 2022

Submitted via Website • Report

Overall Experience

In general, we have been happy with the standard of care given to my father. The staff are caring and have dealt with Dad in a compassionate manner, responding to his personality and being good company for him. Time has been taken to accommodate Dad's needs and foibles, which are many, varied and constantly

changing! We have had several emergency situations which have been responded to by care staff and management alike with quickness and efficiency in order to achieve the best outcome for Dad, on occasion going above and beyond.
My only disappointment has been the frequent change in carers, which has resulted in a constant ‘getting to know Dad’ situation and the specifics of his routines. When I set up the care, I wanted only a few carers involved so that he would make a relationship with them, and this has not happened. The manager/owner of the company, however, has been a constant to both myself and Dad and has always tried to resolve any issues.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Dear Susan, thank you for your feedback. Much appreciated.

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Review of
SureCare (Batley & Wakefield)
from Katherine S (Daughter of Client) published on 14 June 2022

Submitted via Website • Report

Overall Experience

I was really pleased with the care provided to my mother at the end of her life. The office staff and the carers were all kind, cheerful, helpful and competent. The carers quickly built a rapport with my mum and always did their best to meet her needs, nothing was too much trouble for them. The agency

was extremely adaptable and flexible as my mum's needs constantly changed. It was extremely useful to have the option of night care when my mum needed it. Sure Care provides a really great service.

Reply from The Manager, Manager at SureCare (Batley & Wakefield)

Thank you for leaving us a lovely review. Feedback from the people we care for or their families is really important to us as it reflects that our care staff are following the management's guidelines, training and ethos whilst delivering care. Our carers loved providing care for your mum and developed a very close bond with her in a very short space of time. We hope they were able to make her as comfortable as could be in the latter stage of her life. We are all very sorry at her passing, and our sincere condolences to you and the rest of the family. May she rest in peace.

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Review of
SureCare (Calderdale & Kirklees)
from M L (Daughter of Client) published on 12 June 2022

Submitted via Website • Report

Overall Experience

Carers are all very professional and genuinely care about our mum. They are respectful and ensure Mum is treated with dignity. We have no issues with missed calls, and any issues are reported to us on the day.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you for your feedback. Carers are delighted with family feedback. We will make sure we keep up with good work. Kind regards.

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Review of
SureCare (Batley & Wakefield)
from Amber A (Sister of Client) published on 13 May 2022

Submitted via Website • Report

Overall Experience

Excellent service, and great people, with good attitudes. I have used three companies in the past as standards have always dropped, however, SureCare is the best one so far. I would recommend them as a top care company in West Yorkshire. Thank you for supporting my brother.

Reply from The Manager, Manager at SureCare (Batley & Wakefield)

Thank you for leaving us a lovely review. Feedback from the people we care for or their families is really important to us as it reflects that our care staff are following the management's guidelines, training and ethos whilst delivering care. Our aim is to constantly improve upon the services we offer, providing a bespoke service to individual needs.

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Home Care Providers Owned by SureCare in West Yorkshire

SureCare Locations in West Yorkshire (3)

SureCare Reviews in West Yorkshire (58)

Reviews Posted for members of SureCare

SureCare (North Leeds)

SureCare (North Leeds)

SureCare (Calderdale & Kirklees)

SureCare (Calderdale & Kirklees)

SureCare (Calderdale & Kirklees)

SureCare (Calderdale & Kirklees)

SureCare (North Leeds)

SureCare (Batley & Wakefield)

SureCare (Batley & Wakefield)

SureCare (North Leeds)

SureCare (Calderdale & Kirklees)

SureCare (North Leeds)

SureCare (North Leeds)

SureCare (Calderdale & Kirklees)

SureCare (Calderdale & Kirklees)

SureCare (Batley & Wakefield)

SureCare (Calderdale & Kirklees)

SureCare (Batley & Wakefield)

SureCare (Calderdale & Kirklees)

SureCare (Batley & Wakefield)

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