SureCare | 56 Home Care Providers

Review of
SureCare (Bolton)
from S M (Daughter of Client) published on 14 March 2025

Submitted via Website • Report

Overall Experience

I cannot thank Sure Care enough for their professionalism and the service they have provided to my father these last months at home. Special heartfelt thanks goes to two members of staff, in particular, for their kindness, and care not only to dad; but their kind concern and consideration to close

family also.
Thank you all.

Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)

SureCare would like to thank you wholeheartedly for taking your precious time in leaving this review and sharing your experience about our services. We thrive to deliver high quality and person centred care and our care staff are the pivotal part that help us achieve that. We are delighted to hear that this extended to close family too. We will pass on your kind words to the two regular staff, it will be gratefully received.Thank you once again, From the SureCare Team

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Review of
SureCare (Bolton)
from Barbara B (Wife of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Two members of staff, in particular and in our opinion are two of the best day carers that you employ, they are always so cheerful respectful to my husband and myself and anyone else who might have called to see my husband. (Aways comment on how friendly they were)
Do their jobs so effectively (sometimes

under terrible conditions) and are ALWAYS SMILING and raise a laugh out of my husband. Nothing is too much trouble for them. I know you cannnot be happy all the time but BELIVE ME THESE TWO ARE, if they are having a rough day they NEVER EVER SHOW IT .
If there was an award for their hard work I would really recommend them for it. They deserve it
Thank you again.

Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)

Thank you so much for taking your valuable time in leaving such a kind and thoughtful review! SureCare take pride in the services that they deliver and it is our wonderful carers that help us achieve the quality and person centred care. It is delightful to see them receive the much deserved recognition, which is always hard in the care sector and can often go unnoticed.I know that the carers love visiting both you and your husband, and to make you both smile, it really is priceless!We will pass on your lovely feedback to them, they will be so happy!Thank you once again,From the whole team at SureCare

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Review of
SureCare (North Herts & Stevenage)
from Sarah G (Daughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

The staff and their team of carers have been excellent. My Mum's health has deteriorated rapidly, & they have gone out of their way to arrange & adapt care visits accordingly. All the carers are lovely, the app logging care visits is brilliant, & has given us all peace of mind during an extremely stressful

time. I highly recommend them.

Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)

It has been a pleasure speaking with you, and I'm truly grateful for your recommendation. We understand how challenging this time has been for you and your family, and I'm so pleased to hear that our team has been able to support your Mum with the care and flexibility she needs.Knowing that our carers and the app have provided you with peace of mind means the world to us. I'll be sure to pass on your lovely feedback to the team - they will be delighted to hear it.If there's anything more we can do, please don't hesitate to reach out. Wishing you and your family all the best.

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Review of
SureCare (Croydon & Sutton)
from Penny B (Daughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

I am beyond grateful that SureCare looked after my mother over the past few years. The two main carers always went beyond what was expected of them and she was so lucky to receive such a kind and caring service. Their support to me especially in her final days was faultless.
The office has been so

helpful in communicating with me about any concerns or issues raised.
I would without a shadow of a doubt recommend Surecare to anyone in need of a care service.
Thank you from the bottom of my heart Surecare.

Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)

Your kind words about our team's dedication and compassion reaffirm our commitment to providing the best possible care. We will be sure to share your appreciation with the carers and the office team. Wishing you and your family all the best and thank you again for your trust in SureCare.

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Review of
SureCare (Enfield)
from Paul S (Son of Client) published on 7 March 2025

Submitted via Website • Report

Overall Experience

We have been using Surecare since my mum was diagnosed with Dementia and bed bound two and a half years ago and I am glad we were matched with this provider as there are many scary stories around. Have been professional and understanding since the outset. The carers they send all know their jobs well

and are compassionate so that even on the odd occasions where we don't get the regular carers, I am still confident and happy with who they send. All the carers have a great connection with my mum, even with mums language barriers, and even now when my mum sleeps a lot and isnt very talkative she still looks at them with a glow in her eyes, knowing she is cared for, and manages a whispered goodbye to the carers as she knows they are good people. Carers will do everything they can within their allowed remit. The office themselves are also superb, putting up with my awkward sitting requests with a smile and always pointing out that they are here for me as much as they are for my mum.

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Review of
SureCare (Central Cheshire)
from Bart G (Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

I regularly travel all over the country for work and being physically disabled, I have to arrange care in hotels everywhere I go. I'm so glad I found SureCare. The service has been excellent, the carers are friendly and reliable which is critical for my work. They are always able to provide care when

I stay in the area. The office staff have really helped by setting me up with other SureCare agencies around the country which enables me to expand my work. A really excellent service, I would definitely recommend SureCare Central Cheshire.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your review. We are so pleased that we have enabled you to continue with your work and knowing how incredible your work is, it's great that you are able to provide a service across the whole of the country. We hope we can continue to provide support for as long as you need us, it's always a pleasure to spend time with you.

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Review of
SureCare (Rugby & North Warwickshire)
from E B (Client) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

The carers were so kind and gentle and helped me to gain my independence after my accident and hospitalization. I came to regard them as friends over time.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your lovely review. We were so pleased that we were able to support you back to health to enable you to manage more independently. The girls have enjoyed meeting you and getting to know you.

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Review of
SureCare Central London
from Catherine F (Client) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Following a recent hospital stay SureCare was very quick to respond when I found myself back home and unable to manage things on my own. I would like to thank the team for giving me peace of mind that I can be cared for at home rather than remaining in hospital. All needs are catered for whether it's

cleaning and laundry, personal care or collecting a prescription or some shopping. Would highly recommend.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you for your lovely review. You're wonderful, yourself!

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Review of
SureCare Central London
from Z S (Daughter-in-law of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience

My mother-in-law's care has been outstanding. She had a stroke earlier this year, and her mobility has been limited. Two carers in particular have been amazing because my mum-in-law now feels more positive about living, and I can't thank them enough. Thank you very very much.

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Review of
SureCare (Bolton)
from J M (Daughter-in-law of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience

Surecare provided care for the last 18 months for my mother-in-law, visiting 4 times a day to attend to all of her personal care needs. She has now sadly passed away. We would like to thank all the carers and management for all of their support through some very challenging and difficult circumstances.

They all showed great respect, kindness and empathy.

Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)

SureCare would like to thank you wholeheartedly for taking the time to leave such kind words about the services provided. It was an absolute delight to look after your mother, such a beautiful soul, and we feel humbled to have been part of her journey. She is dearly missed by all that you knew her. I will pass on your feedback to the whole team, it will be greatly appreciated. Thank you once again, From the SureCare Team.

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Review of
SureCare (Bolton)
from Susan W (Daughter of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience

The SureCare team were a godsend when my father needed care at home. We started with a few hours a week but as my father became comfortable with the carers we increased the hours, eventually employing carers for the occasional few days of 24/7 care to enable his partner some respite. The flexibility

of Surecare to meet our needs was second to none. The carers became friends with my father and he looked forward to their company. They never let us down and I would recommend their services without hesitation. Unfortunately, my father's needs became too complex and he now resides in a Residential Care home but prior to the recruitment of Surecare, for care and companionship at my father's home, was definitely the right decision.

Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)

Thank you so much for taking your precious time in leaving such kind and lovely feedback about the services received. We aim to deliver the highest quality care and to know that we did not fail you or your father, it's truly delightful to hear. We were grateful to be given the opportunity to care for your father, whilst at home, and to support his partner. The carers loved visiting him and each visit was always a joy. The whole team miss him tremendously but we wish him all the very best in his new home and hope he has settled in with ease. Please pass on our wishes to your father. Thank you once again. From the whole team at SureCare.

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Review of
SureCare Oxfordshire
from L P (Niece of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

I have had an incredibly very positive experience with SureCare. Care and love are the frontline words. Thoughtful and friendly are also part of the service provision which makes it work on a more 'personal' basis without crossing boundaries as they all remain professional and clear in their observations

of their client's continuing, ongoing needs.
A pleasure to see their faces smiling when they come through my door. Thank you all, amazing!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the feedback, we will pass it onto our amazing care team.

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Review of
SureCare (Newcastle & North Tyneside)
from J C (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

SureCare have been providing care for my Mum over the last few months and this seems to be going very well. Mum gets on very well with her regular carer and likes the fact that it is the same person coming each week.

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Review of
SureCare (Newcastle & North Tyneside)
from James H (Son of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

The guys at Surecare have been great in making a very difficult situation so much easier to bear. Always available and flexible with the ever changing needs of our parents. One member of staff in particular has done an amazing job in creating and managing the care plan needed.

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Review of
SureCare (Newcastle & North Tyneside)
from Tracy W (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

The carers are of a high quality and carry out their job in a very professional yet friendly manner. My mam has been poorly recently and is currently living away from home and she really misses seeing her Surecare friends. Surecare still look after my dad and it is nice to still have a connection with

Surecare. As a family we are more than satisfied with the service we receive from Surecare. This is a care provider I would highly recommend.

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Review of
SureCare Swale
from B C (Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Only had care for one day per week up till now, but found all the carers very willing to do things as my needs dictate, very happy with the service and the staff up until now especially the time keeping.

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you for your positive feedback. We're glad to hear that our carers have met your needs and that you're happy with their service and punctuality. We appreciate your trust and look forward to continuing to support you.

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Review of
SureCare Swale
from Hilary M (Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

All your carers are polite, kind and helpful. I have no more to say other than I wouldn't change any of them! Thank you for all your help and support especially where I have messed up your rotas with my hospital appointments!

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you for your wonderful feedback. We're delighted to hear that you're happy with our carers and the support you've received. Flexibility is part of our service, so we're always here to accommodate your needs. We truly appreciate your kind words!

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Review of
SureCare (North Leeds)
from Sally A (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

When first looking for care for Mum a couple of years ago the choice of care companies seemed overwhelming. However, based on SureCare's very good reviews we decided to go with them, and I'm so glad we did. Mum is now 98 and still managing her own home, thanks to the lovely, kind and competent team

at SureCare. She has great confidence in the lovely carers who visit four times a day, they treat her with so much kindness and really listen to her needs. The office staff are equally excellent - always very friendly and professional, and in regular communication with Mum and me to make sure that all is well, which is extremely reassuring for both of us.
Both Mum and I couldn't recommend SureCare more highly, they really do care, in every sense of the word.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Thank you for reviewing our care service. We are delighted to hear you have and continue to receive a quality-driven care service. Thank you for choosing SureCare North Leeds.

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Review of
SureCare (Bolton)
from K W (Husband of Client) published on 6 February 2025

Submitted via Website • Report

Overall Experience

The team has been very helpful and professional with everything that they have been doing to assist my wife. I am very grateful and I would recommend this organisation to my friends and family.

Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)

Thank you so much for taking your precious time in leaving such wonderful and kind words! We are delighted to hear that you are happy with the services being provided. Your wife is very dear to the carers and they love visiting you both. We will pass on your feedback to the team, they will appreciate this so much! Thank you once again, from the SureCare Team.

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Review of
SureCare (Rugby & North Warwickshire)
from A D (Niece of Client) published on 5 February 2025

Submitted via Website • Report

Overall Experience

I'm hugely grateful to the whole team for their kindness and support over the last few years.
Everyone was always able and willing to go the extra mile to make sure my aunt was kept safe and well.
She really enjoyed their companionship and looked forward to their visits.
Peace of mind for me.

Thank you so much.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words. It truly means a lot to our team to hear that we were able to make a difference in your aunt's life and provide you with peace of mind. Caring for her was a privilege, and were so pleased that she enjoyed our companionship and support. Your appreciation is deeply valued, and I will be sure to share your message with the whole team. Wishing you and your family all the very best.

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Home Care Providers Owned by SureCare

SureCare Locations (56)

SureCare Reviews (832)

Reviews Posted for members of SureCare

SureCare (Bolton)

SureCare (Bolton)

SureCare (North Herts & Stevenage)

SureCare (Croydon & Sutton)

SureCare (Enfield)

SureCare (Central Cheshire)

SureCare (Rugby & North Warwickshire)

SureCare Central London

SureCare Central London

SureCare (Bolton)

SureCare (Bolton)

SureCare Oxfordshire

SureCare (Newcastle & North Tyneside)

SureCare (Newcastle & North Tyneside)

SureCare (Newcastle & North Tyneside)

SureCare Swale

SureCare Swale

SureCare (North Leeds)

SureCare (Bolton)

SureCare (Rugby & North Warwickshire)

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