Home Care Provider Owned by Home Instead in Angus

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in Angus

Home Instead Locations in Angus (1)

 

1 Home Care Provider owned by Home Instead in Angus

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Home Instead (Dundee & South Angus)

Office G Market Mews, Market Street, Dundee DD1 3LA 

8.8 5 reviews
"The staff are very helpful and caring to my mum. She feels very comfortable with them. They always contact me if there is a problem and I…"   Read all 5 reviews

Home Instead can provide support to you and your loved ones in-order to ensure they live longer, happier and more independent at home. Home Instead Dundee and South Angus offer Companionship, Home Help and Personal Care services. Their CAREGivers… Read more about Home Instead (Dundee & South Angus)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Home Instead Reviews in Angus (5)

9.6
Home Instead has a Group Review Score of 9.6 (9.622) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Dundee & South Angus)

from J M (Daughter of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and caring to my mum. She feels very comfortable with them. They always contact me if there is a problem and I like the way I can see what has happened each day. I would like them to make sure her flowers and plants have water that’s the only slight query I have. She does
not like to ask them to do things.

Reply from Asif Aziz, Owner at Home Instead (Dundee & South Angus)

Thank you for your review. I am glad Mum feels comfortable around the carers and I will get a member of the team to contact you regarding the watering of plants.


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Review of

Home Instead (Dundee & South Angus)

from Jenny M (Daughter of Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I used Home Instead to provide care for our 94-year-old mother who has Alzheimer’s Disease. They provided care for nearly 2 years.
From the first contact with this company, we knew this was the company we wanted to provide care. They listened to what Mum required and helped us plan a
care package. We also liked that the minimum time provided to deliver care was an hour, where as other care providers it was just 30 minutes. The care provided was exceptional and all staff employed by company showed compassion and understanding of Mum's needs. Mum wasn’t too keen at first to have carers coming to the house but very quickly, due to the carer's understanding of her needs, she accepted the situation and enjoyed their company. There was also consistency with staff attending. With the support of the company, Mum managed to stay at home for 2 years before going into a care home and we as a family are forever grateful for this. I would highly recommend Home Instead as a care provider.

Reply from Asif Aziz, Owner at Home Instead (Dundee & South Angus)

Thank you for your review, we are very grateful in you trusting us with mums care. We aim to make sure our clients are put first and treated like family. We were Honoured to be able to help keep mum at home and build a relationship with her.


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Review of

Home Instead (Dundee & South Angus)

from G S (Wife of Client) published on 18 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are delighted with the care he receives from extremely competent staff. We have been with this provider for almost a year. It is the 5th provider over 7 years and is the best yet. The staff are exceptional and organising the set up was fairly straightforward. My husband has complex
health conditions and the staff have been specially selected to support.

Reply from Asif Aziz, Owner at Home Instead (Dundee & South Angus)

Thank you for your kind words. We always aim to ensure clients are put first. The Care Professionals who visit have done an amazing job in building a relationship.


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Review of

Home Instead (Dundee & South Angus)

from Diane P (Daughter of Client) published on 30 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company saved me when I didn't get help through council services as there were no available carers.
They helped support me with both parents who have dementia. My mum wasn't letting anyone in her house and they helped me by planning the best way to approach things. I had online meetings in the
evening with a dementia expert and the manager to help me understand how best to help and approach things.
The standard of care was exceptional and was so friendly and helpful. Nothing was a problem they supported me fully.
If you want a company that will genuinely help you and work with you I cannot recommend them enough.
I used their services for a year until my parents went into care, this gave my parents another year at home.
They did everything they said they would do and more, from putting the bins out,cooking home-cooked meals, putting shopping away, cleaning floors, hoovering, washing, car trips to visit brother for barbecues, and accompanying me so I could take them out for tea.

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Review of

Home Instead (Dundee & South Angus)

from Carolyn J (Daughter of Client) published on 18 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the management and staff enough. From day one we were met with a very professional, caring and compassionate company who clearly do what they say - make care personal and tailored to the individual. Over the eight months we had Home Instead there was mutual trust, respect and sharing
of experiences and information - true teamwork. Our opinions and wishes were always taken into account and advice was always forthcoming when sought. a strong bond developed as well as a feeling of being one big family. Home Instead went above and beyond to give my mum the best care possible and were an excellent support to me. I am extremely grateful to everyone at Home Instead.

Reply from Ashleigh McIlravey-Davidson, Care Coordinator at Home Instead (Dundee & South Angus)

Thank you Carolyn for your kind words. It was a privilege caring for Mum, we truly felt like family.


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Awards / Recognitions (8)

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