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1 Wellington Square, Ayr KA7 1EN
"We have been receiving a service since august 2024 and we would not have managed to care for our elderly relative for as long without this…" Read all 40 reviews
Home Instead South Ayrshire and Kilmarnock is a local award-winning private home care agency based in Ayr. This office covers the main localities in South Ayrshire and East Ayrshire including Ayr, Prestwick, Troon, Stewarton, Turnberry and Kilmarnock. Their… Read more about Home Instead (South Ayrshire and Kilmarnock)
Submitted via Website • Report
Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this fantastic review. We are so happy that your relative was able to stay in the comfort of their own home for as long as possible with our support. I will pass your review over to our care professionals who supported your relative.
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Submitted via Website • Report
Reply from Cathleen Yuile, Service Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this wonderful review. We cannot express how happy this has made us and we will be sure to share your words with our care professionals that have visited you over your time with us. We are delighted that your mental and physical health has benefited from having these visits in place and I cant wait to hear more about your experiences with us at your next review.
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Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this wonderful review! It's an absolute pleasure to care for Mum. We know that Mum's carers enjoy her company just as much as she enjoys theirs which is amazing to see! We will pass this review onto Mum's carers who will be so grateful for your kind words.
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Submitted via Website • Report
Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this wonderful review! It was a pleasure to meet you and your wife. We look forward to hearing from you both in the future! Take care.
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Submitted via Website • Report
Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for taking the time to write this wonderful review! We know how much Mum loves to have her hair done and we're so glad that she is able to continue doing this with the support from her well-trusted care professional. It's so nice to see that you can now visit Mum and enjoy the time together, rather than having a lot of jobs to worry about. We will pass this review on to her care professional.
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Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this lovely review! It's been an absolute pleasure to support your mum and offer you that reassurance that you need while having a well-deserved holiday! We look forward to seeing you all again in the near future.
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Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this amazing review. We love that we were able to support Dad to get out of hospital at short notice and that he has now formed good relationships with his care professionals. We know how important Dad's morning trip to get his newspaper is, and we're so glad that with the help from his care professionals, Dad has been able to continue doing this. We will pass this lovely review on to dads' care professionals!
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Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this brilliant review. We really enjoy spending time with Mum and its great to see that the feelings are mutual! I am so glad that Mum's care went well and you were able to get a well-deserved break, I know this was a very worrying thing for you in the past and we are so glad that you now know you can rely on us to take that pressure off! I will pass your lovely review on to mum's care professionals.
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Submitted via Website • Report
Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this review! It's an absolute pleasure to support your partner with care throughout the week and more recently with live-in care while you were on holiday. I am so glad that you managed to have a well-deserved rest and were reassured by our service while you were away. I will pass on your review to our care professionals!
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Submitted via Website • Report
Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this wonderful review. From the moment I met mum and dad at their consultation, I knew what care professional would match with them perfectly and Im so pleased that it ended up such a great fit for both mum & dad and their amazing care professionals. I will pass this review along to all members of our team that are involved in mum and dads care!
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Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this lovely review. We pass your comments on to the care professionals. We really appreciate your feedback. Thanks Yvette.
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Submitted via Website • Report
Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this amazing review. We love that we can support your uncle in staying as independent as possible. I will pass your lovely words on to our care professionals.
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Submitted via Website • Report
Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this lovely review. We are so happy that mum is getting the support that suits her needs. I will pass on your words to our care professionals who support mum!
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Submitted via Website • Report
Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this lovely review! It was great to meet and get to know you and mum. We wish you all the best for the future and we’re always here if you do need us again! I will pass this review over to our care pros who supported mum.
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Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this lovely review! It has been a privilege to get to know Mum over the last few months. I am so pleased that we were able to offer a stress-free set up for Mum and now provide the care that suits her needs. I will pass your lovely words on to Mum's care professional.
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Submitted via Postal Card • Report
Reply from Cathleen Yuile, Care Pro Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this lovely review. We’re so happy that we can support your wife and give you that well-deserved sleep! We will share this review with our care professionals who support your wife.
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Submitted via Website • Report
Reply from Cathleen Yuile, Care Pro Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this lovely review! This has made our day, and we're delighted to be able to support Mum to continue living at home. I will pass your lovely review on to our care professionals who support Mum.
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Submitted via Website • Report
Reply from Cathleen Yuile, Care Pro Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for your taking the time to write this lovely review, we really appreciate this. We are so privileged to have provided support for your neighbour. We will pass on your lovely words to our care professionals.
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Reply from Lauren Gerrard, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)
Thank you very much for your lovely review, we have really enjoyed taking care of Mum. We will feedback your review to our care professionals.
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Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this lovely review. We are so happy that you are both pleased with your care professional and we will pass this on to her. We really appreciate your feedback. Thanks Yvette.
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