Home Care Providers Owned by Home Instead in Bedfordshire

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead in Bedfordshire

Home Instead Locations in Bedfordshire (2)

 

2 Home Care Providers owned by Home Instead in Bedfordshire

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Home Instead (Bedford)

Suite 2, 106A Bedford Road, Wootton, Bedford MK43 9JB 

10 50 reviews
"Home Instead matches my expectations of what a care agency should be. Carers and office staff always kind and helpful.…"   Read all 50 reviews

Home Instead Bedford provide quality home care services to people living in Bedford and the surrounding areas. Their team of skilled CAREGivers provide reliable and flexible relationship-based care and support to older people living in their own… Read more about Home Instead (Bedford)

  • Care Provided
  • Older Person Care
  • Dementia
Home Instead (Luton & Central Beds)

Suite 1B, Jansel House, Hitchin Road, Luton LU2 7XH 

9.8 119 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Alcedo Care

Home Instead Reviews in Bedfordshire (169)

9.6
Home Instead has a Group Review Score of 9.6 (9.627) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

Overall Experience

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Review of

Home Instead (Bedford)

from C W (Client) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead matches my expectations of what a care agency should be. Carers and office staff always kind and helpful.

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Review of

Home Instead (Bedford)

from Mary D (Client) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead makes me feel happy and secure in my own home. It enables me to live in a clean and tidy house. It helps me with shopping, it gives me companionship and someone who understands my needs and all is delivered with care and a smile. It helps look after my personal care. It makes a real difference
to my day-to-day living. I did not realise how excellent the care would be. Thank you Home Instead.

Reply from Moona Karim, Director at Home Instead (Bedford)

Thank you so much for your kind words which we will share with your care professionals. They are very passionate about the work they do and the feedback from yourself will be very appreciated by them. They love what they do and we are pleased it provides, the help and support you need.


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Review of

Home Instead (Luton & Central Beds)

from W P (Client) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to be with Home Instead. The care and attention I receive in every area is absolutely second to none. Thank you very much.

Reply from cheryl Marr, Registered Manager at Home Instead (Luton & Central Beds)

We are delighted to receive your 5* review and to hear how satisfied you are.


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Review of

Home Instead (Luton & Central Beds)

from B M (Daughter of Client) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this service highly enough. My brother and I were struggling to find a solution to the day-to-day care requirements for our Mum. The staff were very professional and caring and enabled our mum to continue living in her own home for longer.

Reply from Cheryl Marr, Registered Manager at Home Instead (Luton & Central Beds)

Thank you for your positive review, we are thrilled to hear you had a good experience with us.


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Review of

Home Instead (Luton & Central Beds)

from L M (Daughter of Client) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friednly, reliable staff who supplied 1-week respite care. They listened to what Dad wanted help with and Dad enjoyed their company. I am currently seeing if Home Instead could care for Dad on a regular basis.

Reply from Cheryl Marr, Registered Manager at Home Instead (Luton & Central Beds)

Thanks for your review, it was lovely to support your father and enable his carer to have a break. We look forward to continuing to support him regularly.


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Review of

Home Instead (Bedford)

from J T (Daughter-in-law of Client) published on 28 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We changed from another company and got more flexibility and you listened to our needs. The staff go above and beyond taking him out etc. I have to mention the carer who goes above and beyond and is a great asset to the company. Thank you for giving the well-needed break to my mother-in-law. Would highly
recommend you to others needing care and assistance

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Review of

Home Instead (Luton & Central Beds)

from Nicky G (Daughter of Client) published on 5 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead carers for my Mum who has dementia for our 4-night respite breaks several times now and been very satisfied with the care she was given considering Mum can be very rude and awkward at times because of her condition, age and mobility!
Our most recent break this month and also
cover for a wedding we attended went extremely well and made it possible for us to enjoy the breaks knowing Mum was being looked after so well!

Reply from Cheryl Marr, Registered Manager at Home Instead (Luton & Central Beds)

Thank you so much for your positive review. We are pleased to hear our respite service allows you peace of mind to enjoy your much-needed breaks!


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Review of

Home Instead (Luton & Central Beds)

from E T (Client) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were reliable, always very pleasant and helpful, and made me feel very special and gave me confidence on the path to recovery from hip surgery.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your positive review, we are delighted your experience with our company has aided your recovery period.


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Review of

Home Instead (Bedford)

from Michelle C (Daughter of Client) published on 17 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been looked after by Home Instead for over eight months and in all that time we have been delighted with the professional and caring nature of all the staff involved. The staff all go the extra mile to make my father feel comfortable and enjoy sharing a laugh and joke with him.
They take
a real pride in their work and enjoy their caring role.
It has taken a weight off my shoulders knowing that he is in such safe and kind hands.

Reply from Tracey Ferguson, Marketing at Home Instead (Bedford)

Thank you for taking the time to post a review. We are so pleased that the care your father has been receiving is making him feel comfortable and that he enjoys the visits from his care professionals, it is a pleasure to support him.


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Review of

Home Instead (Luton & Central Beds)

from T G (Client) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were impressed with Home Instead staff. They always attended on time and were always friendly and courteous. Most importantly they remembered what was agreed to be done from the previous day. They provided care and 'Peace of Mind' for my wife as she was very worried as to how to deal with my care
since my hospital discharge last month.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your positive review and delighted that our care was appropriate for your needs and supported your wife during your post-op period.


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Review of

Home Instead (Luton & Central Beds)

from K R (Daughter of Client) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was with Home Instead for around six months, and during that time, the care she received was excellent. The team who supported her were caring and kind. They took time to get to know Mum, listen to her needs and chat with her about anything and everything Mum wanted to talk about. The little touches
they gave showed her dignity and their level of commitment was exceptional. The support they gave to me was also beyond anything I would have expected. I wouldn't hesitate to recommend them or see them again.

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Review of

Home Instead (Luton & Central Beds)

from J B (Client) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care support is very good. All the staff are very helpful.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your positive review which is appreciated by all of our Team.


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Review of

Home Instead (Luton & Central Beds)

from L G (Wife of Client) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my husband's 17 months with Home Instead, he was treated exceptionally well by his carers and looked forward to his weekly visits. He formed a great friendship with them. It was peace of mind for me knowing that I could go out for a few hours without worrying. In our time of need both the management
and carers were there to support us for which we are immensely grateful.

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Review of

Home Instead (Luton & Central Beds)

from K W (Daughter of Client) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some lovely staff who genuinely care but seem to take some time to pick up on customer feedback. However, over time a great progress has been made.

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Review of

Home Instead (Luton & Central Beds)

from Tina C (Client) published on 7 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing team of girls this homecare provider has! They provided me with the best care and support, personal and professional. If I was to win the lottery, I’d have Home Instead back in a heartbeat. Very highly recommend.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

So delighted that you had a great experience with our company - if circumstances change we would love to support your needs again.


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Review of

Home Instead (Bedford)

from Judy B (Daughter of Client) published on 6 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for Mum for about a year now, after a bad experience with a different care company. They really get the best out of her and allocate carers with a similar sense of humour. Nothing is too much trouble. Communication is excellent both ways and Mum's care plan is constantly
updated.
I would highly recommend it.

Reply from Tracey Ferguson, Marketing at Home Instead (Bedford)

Thank you for sharing your thoughts on our service, it is much appreciated. We are so pleased to hear that Mum gets along so well with her care professionals.


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Review of

Home Instead (Bedford)

from T W (Daughter of Client) published on 6 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that all the staff from the office, who I email and organise my father’s care, to the lovely ladies who look after him have been fabulous. Everyone is so kind and caring and I find myself not worrying all the time as I know he is being very well looked after. I would 100% recommend
Home Instead as they are very professional and give a lot of thought to the care they provide.

Reply from Tracey Ferguson, Marketing at Home Instead (Bedford)

Thank you for taking the time to write a review for us. It is our absolute pleasure to support your father.


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Review of

Home Instead (Bedford)

from Maria D (Mother of Client) published on 26 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead enough! The manager has been amazing. My son now has a PA working with him and is getting on so well, it has changed his life. He has more confidence and enjoying doing activities.

Reply from Tracey Ferguson, Marketing at Home Instead (Bedford)

Thank you for completing a review, it is much appreciated. We are so pleased that your son is enjoying his visits with his regular care professional and the positive impact they have had on his life.


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Review of

Home Instead (Luton & Central Beds)

from W P (Client) published on 19 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, attention to detail, efficiency, companionship, and presentation, are all second to none.

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Review of

Home Instead (Luton & Central Beds)

from Dee P (Daughter of Client) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had sitters for my mother who has Alzheimer's which at times was very challenging for them. They never got cross, they were very patient and caring towards her.

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Awards / Recognitions (8)

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