Home Instead in Berkshire | 5 Home Care Providers

Review of
Home Instead (Ascot, Camberley and Wokingham)
from Chris M (Son of Client) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My siblings and I have been very impressed with and grateful for the support that the whole Home Instead team have provided for our mother over the last two years. They were professional, knowledgeable, proactive and supportive throughout the period they provided care for our mother. They were very

responsive when the care provided for Mum needed to be increased, and incredibly helpful dealing with doctors, pharmacists and others in the overall care system. The carer who led our relationship, was excellent throughout, and the care pros who looked after Mum day to day did so with great care and attention.

Reply from Lauren Fridge, Business Development Manager at Home Instead (Ascot, Camberley and Wokingham)

Thank you so much for taking the time to share this feedback for us. Its results like this that drive the whole team on to continue providing this sort of top level service. We are so pleased you feel his way. Thank you for putting your trust in us, and we wish your family all the best for the future. Home Instead

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Review of
Home Instead (Reading)
from E T (Client) assisted by family/friend published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

I am a service user and have been for a few years now. I have been happy with the service provided but find change difficult. I prefer the same carer. I like having a visit once a day for my personal needs (which are met).

Reply from Philip Keohane, Owner at Home Instead (Reading)

Thank you for your comments and thoughts. They are, as always deeply appreciated.

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Review of
Home Instead (Reading)
from S N (Son of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

I just wanted to thank Home Instead colleagues for an amazing quality of service - generally over many years but especially over the last few weeks when my Mother has needed extra support. Home Instead have been there for her, and are so caring. It is reassurance for us as a family to know that my Mother

is safe and being care for so well by a professional team, given we live at a distance. Recently when Mum needed extra care visits due to a fall Home Instead colleagues sorted this within hours and then visited Mum to check she was happy with the arrangements. They also were able to call in other health care professional rapidly when Mum needed to see additional nursing care.

Reply from Philip Keohane, Owner at Home Instead (Reading)

We all are extremely fond of your mother and are proud to have supported her and her family over the last few years. Many thanks for taking the trouble to post your thoughts. I will ensure that my colleagues and all of the care professional team are thanked on your behalf.

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Review of
Home Instead (Slough)
from tina e (Daughter of Client) published on 11 February 2025

Submitted via Website • Report

Overall Experience

The Homeinstead team have been looking after my elderly mum for well over a year, until mum had to go into full time care. They all worked together as a team to ensure the very best care. The office team respond quickly and professionally including keeping us up to date. We especially valued the App

which records comments updates for each visit. Those who came to mums home offered a high standard of care. They coped well with whatever happened - finding mum on the floor after a fall more than once and extending the care she needed as she became more frail. The carers always arrived on time and if a carer was off sick a replacement, who mum knew, was always found. It is a tough job looking after frail elderly clients who often become very poorly. It was a very sad day for my mum to go into care knowing that she wouldn't see the team again. Whilst in hospital several carers came to visit her which she really appreciated.

Reply from Parnita Nagi, Owner at Home Instead (Slough)

Thank you so much for your feedback, we really appreciate your kind words and loved looking after your mum.

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Review of
Home Instead (Reading)
from Veronica H (Client) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

I appreciate this opportunity to recognise the excellent support that the homecare ladies have provided me during the first critical weeks after my operation. They have displayed unfailing empathy and kindness and each day I have looked forward to their visits which are both reliable and moral boosting.

They have provided immediate personal care as needed from time to time and thanks to their interest and professionalism I am making a quick recovery. They are unfailingly kind, thoughtful and good company. Nothing has been too much trouble for them. I wish to give them the highest recommendation and continued success in the future. Thank you all.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Dear Veronica, thank you for your kind words, they are deeply appreciated. We are delighted that you are now recovered and back up and about following your surgery. We were happy to support you in your rehab journey. Kind regards.

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Review of
Home Instead (Ascot, Camberley and Wokingham)
from Karen J C (Daughter of Client) published on 25 November 2024

Submitted via Website • Report

Overall Experience

From the first meeting with the care team to set up a care plan for my father who was diagnosed with rapid onset Alzheimer's/Dementia they have been amazing. My father's carers have been so professional and caring in guiding my father on this journey. Living overseas certainly has its challenges when

helping an elderly parent. They have been wonderful in keeping me informed on everything and also guiding me when I have not been familiar with how some facets of the health care system work in the UK.

Reply from Mahdi Kazemzadeh, TBC at Home Instead (Ascot, Camberley and Wokingham)

Thank you for your lovely words. To hear we are making such a difference is all the reason we need to keep doing what we are doing. Thanks for choosing us again.

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Review of
Home Instead (Maidenhead, Henley & Wallingford)
from Sarah W (Daughter of Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience

Home Instead have been looking after and supporting my mum for the last 5 years. I couldn't be more impressed by their dedication and professionalism. They go above and beyond what we expected, and nothing is too much trouble. They have enriched my mother's life. Thank you.

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Review of
Home Instead (Abingdon, Didcot & Newbury)
from Susan B (Daughter of Client) published on 9 September 2024

Submitted via Website • Report

Overall Experience

Mum and I are very happy with the service provided by Home Instead. A carer comes in once a day to assist Mum to wash and dress. In addition, they encourage and support her in performing exercises given by an NHS physio to aid her recovery from a nasty fall. Everyone from the office staff to carers

have been professional, kind, empathetic and helpful in trying to meet our requirements. The carers have all been punctual, and thorough with lovely personalities that provide a little ray of sunshine in the morning. Thank you to everyone who has been involved in my Mum's care.

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Review of
Home Instead (Abingdon, Didcot & Newbury)
from Graham D (Power of Attorney of Client) published on 12 August 2024

Submitted via Website • Report

Overall Experience

The manager along with both live-in carers arranged to allow my friend to be at home which was his wish.
Unfortunately, he ultimately had to go to a local home but he enjoyed being home and it was only possible due to the manager's dedication to her job.

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Review of
Home Instead (Maidenhead, Henley & Wallingford)
from Roxanna B (Daughter of Client) published on 31 July 2024

Submitted via Website • Report

Overall Experience

During the period I have cared for my mother, I have engaged various home care providers. Home Instead (Maidenhead, Henley & Wallingford) has been the most supportive and efficient by far. Their caregivers are exceptional, and their office team is professional, dedicated, and consistently helpful.
Home

Instead ensures a reliable schedule and assigns the same caregivers at the same time each week. They match caregivers to clients thoughtfully, rather than filling schedules randomly. My mother, who has moderate to severe Alzheimer's, receives excellent personal care from capable, friendly, and empathetic caregivers.
Caring for a parent with dementia is physically demanding and emotionally challenging, and I am immensely grateful for the support and respite Home Instead provides several times a week. I wholeheartedly recommend them.

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Review of
Home Instead (Reading)
from Matthew T (Stepson of Client) published on 18 June 2024

Submitted via Website • Report

Overall Experience

Thank goodness for Home Instead. I have landed on my feet with that, in what is a process that is broken. There is no communication between pre and post-hospital and so you are in the dark about what to do. The staff to all the carers have been amazing. Kind, compassionate, reliable. They have bent

over backwards to help my step mum and my family in what has been a stressful time. They have taken over the project management and most of the stress. Thanks to you all for your help.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Your kind words are deeply appreciated. I will pass on your thanks to the care professionals and wider team that support your stepmother. Many thanks, Philip Keohane

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Review of
Home Instead (Ascot, Camberley and Wokingham)
from Caroline V (Daughter of Client) published on 14 May 2024

Submitted via Website • Report

Overall Experience

We have been using Home Instead in Ascot for about 6 months now and cannot rate them highly enough. It was a big step for us to step back a little and allow people to help us care for our parents. Home Instead and the carer listened to us and came up with a package of care for my parents who worked

for us. Every single carer has gone over and above for both mum and dad and are so kind and caring. When Dad was rushed to hospital, Home Instead stepped in with overnight carers for Mum and has been so flexible and supportive. Thank you so much, we literally couldn't have survived without your help and Mum loves her daily visits, it means when my sister and I come in we get to enjoy quality time with Mum and feel so less stressed knowing she has help when we are not there.

Reply from Mahdi Kazemzadeh, TBC at Home Instead (Ascot, Camberley and Wokingham)

Thank you for this outstanding review, recognising the work of our care professionals, and our flexibility in adapting and meeting your needs. Care professionals and the team are all chuffed to read this and it is all we need to keep doing what we do. Thank you.

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Review of
Home Instead (Maidenhead, Henley & Wallingford)
from Mel R (Daughter of Client) published on 1 May 2024

Submitted via Website • Report

Overall Experience

Home Instead were always on hand to give my late father all the support and attention he needed in his last days at home. The carers who visited were devoted to my dad and my mum.
Personalised care is never an afterthought and I always felt safe leaving my parents in the care of Home Instead whenever

I left theirs after visiting. Their carers are also I feel part of the family and a huge support to family members such as myself.

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Review of
Home Instead (Reading)
from Lee J (Son of Client) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience

I needed help with my mum as I was working full-time. She had COPD and was getting more demanding of me. I called into Home Instead, and from the very first meeting, I felt a weight lift ogg my shoulders. Eventually, Mum agreed to help, and I noticed a difference in Mum, she had a new face to look at

and chat to. The whole team were very professional from start to finish. If it wasn't for them, I'm not sure what I would have done. Thank you for a fantastic service.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Thank you for your kind words. I will make sure our care professionals are made aware of them. Regards.

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Review of
Home Instead (Abingdon, Didcot & Newbury)
from M P (Wife of Client) published on 25 April 2024

Submitted via Website • Report

Overall Experience

We have used Home Instead Newbury for over 16 months and have been delighted with the care and companionship provided.
Everyone works as a team:- the owners, the office staff and the carers.
The four carers we come into contact with are excellent.

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Review of
Home Instead (Abingdon, Didcot & Newbury)
from D C (Wife of Client) published on 15 April 2024

Submitted via Postal Card • Report

Overall Experience

Happy with the service provided and hope all will continue in a similar manner. Lovely carers who have fitted in well.

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Review of
Home Instead (Reading)
from Esme W (Client) published on 5 April 2024

Submitted via Postal Card • Report

Overall Experience

The carers who have come to me have been pleasant and helpful and have always cleared me up. I do however find the service expensive.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Thank you for your kind response. I will let the carers who visit you know that you are happy with them. Regards.

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Review of
Home Instead (Reading)
from B C (Client) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

Following a full and fracturing my wrist, I was in need of help to cope with normal daily tasks. A friend referred me to home care and they tendered me all necessary care and assistance.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Thank you for your kind words which I have passed on to the carers that assisted you.

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Review of
Home Instead (Abingdon, Didcot & Newbury)
from G C (Daughter of Client) published on 12 March 2024

Submitted via Website • Report

Overall Experience

Very pleased with the care my mother has received from the very friendly carers. Very friendly manager who has kept us informed every step of the way. Mum is happy with the carers and is well looked after with all her needs met.

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Review of
Home Instead (Maidenhead, Henley & Wallingford)
from Juliette W (Daughter of Client) published on 8 March 2024

Submitted via Website • Report

Overall Experience

Excellent quality of care and support for my mum. Gives me total confidence that Mum is well cared for with kindness, dignity and compassion. There is consistency of care, excellent handovers and proactive communication.

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Home Care Providers Owned by Home Instead in Berkshire

Home Instead Locations in Berkshire (5)

Home Instead Reviews in Berkshire (192)

Home Instead (Ascot, Camberley and Wokingham)

Home Instead (Reading)

Home Instead (Reading)

Home Instead (Slough)

Home Instead (Reading)

Home Instead (Ascot, Camberley and Wokingham)

Home Instead (Maidenhead, Henley & Wallingford)

Home Instead (Abingdon, Didcot & Newbury)

Home Instead (Abingdon, Didcot & Newbury)

Home Instead (Maidenhead, Henley & Wallingford)

Home Instead (Reading)

Home Instead (Ascot, Camberley and Wokingham)

Home Instead (Maidenhead, Henley & Wallingford)

Home Instead (Reading)

Home Instead (Abingdon, Didcot & Newbury)

Home Instead (Abingdon, Didcot & Newbury)

Home Instead (Reading)

Home Instead (Reading)

Home Instead (Abingdon, Didcot & Newbury)

Home Instead (Maidenhead, Henley & Wallingford)

Awards / Recognitions (8)

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