Home Instead in Bristol | 1 Home Care Provider

Review of
Home Instead (Bristol North)
from Rich S (Son of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience

Service and care provided by Home Instead has been excellent and reliable. Have always been flexible to my mum's changing needs.
In-house staff have always been really friendly and approachable.
Would definitely recommend to friends and family.

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you very much for taking the time to post a review of our services, I'm delighted to hear that you found our services to be reliable and that our care professionals were friendly and approachable. Reviews are not something we take for granted and whilst it's great to hear what we do well, we never rest on our laurels and are always seeking to be even better. We were delighted to be invited to support your mum and to be there as a reliable and consistent support as her needs changed over the past 2.5 years. Thank you for trusting us with her care. Our care professionals enjoyed seeing your mum twice weekly and miss doing so, we hope your mum is now settled in respite.

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Review of
Home Instead (Bristol North)
from Carol W (Daughter of Client) published on 3 July 2024

Submitted via Website • Report

Overall Experience

Home Instead North Bristol Branch; The care my mother received was second to none. The carers were amazing going above and beyond to help Mum in any way they could. The office staff were always on hand to speak to. Out-of-hours service when Mum was in hospital so I could let them know at all times what

was happening, was excellent. I can't recommend this company enough. We are very sorry to have to give them up as Mum is now in a nursing home. Her carers have visited her already though so she is really pleased to keep in touch with them.

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you very much for your feedback, we were delighted to support your Mum, indeed she was a firm favourite of our Care Professionals who connected beautifully with her. Your Mum is a fantastic lady with a superb sense of humour and our care professionals and office team miss supporting her. Please do keep in touch and let us know how she is doing.

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Review of
Home Instead (Bristol North)
from D B (Power of Attorney of Client) published on 17 May 2024

Submitted via Website • Report

Overall Experience

I have the lasting power of attorney over a friend’s husband who had early dementia when she died suddenly. Her death was a shock and I was not prepared for all it entailed. Home Instead proved to be a friend in need to me as well as my friend’s husband. Their care increased as his dementia increased

and they were there on the phone for me with advice if I had a problem. Two of the carers became like family. From my experience, I can thoroughly recommend them.

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you so much for taking the time to share your experience of working with us, being able to be there in difficult times is exactly why we do what we do and why our care professionals love what they do.

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Review of
Home Instead (Bristol North)
from Chris G (Cousin of Client) published on 5 April 2024

Submitted via Website • Report

Overall Experience

We are more than happy to recommend the services provided by Home Instead (Bristol North). In the six years we have been using them, their staff have consistently surprised us with the levels of professionalism and care shown, to the extent that at times, it's been like having another family member

helping out. During a particularly difficult time recently, they were able to help out at extremely short notice, when we really were stretched - for which we were grateful. This is a well-run team of caring people and you get what you pay for - peace of mind and people going the extra mile. Thank you.

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you very much for your feedback, we were delighted to support your cousin over the past 6 years, and our care professionals and office team miss supporting her. Please do keep in touch and let us know how she is doing.

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Review of
Home Instead (Bristol North)
from Robert D (Son of Client) published on 24 November 2023

Submitted via Website • Report

Overall Experience

Caring for loved ones is never easy, and when you live overseas it becomes even more difficult. Home Instead were recommended to me by a friend and I couldn't be happier with the excellent service they provided my dad. I would not hesitate in recommending Home Instead to others.
Due to the limited

contact with my father, I had to rely on others and being able to access the carer visit reports through the app provided me with the reassurance that dad was ok, even if I could not contact him. The service provided was much more than personal care, popping down the road to top up groceries was just one of the extras provided. I was frequently amazed at how much the carers would achieve during their short visits.

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Review of
Home Instead (Bristol North)
from Marcus W (Son of Client) published on 19 July 2023

Submitted via Website • Report

Overall Experience

Home Instead (Bristol North) provide my mother with excellent care throughout the care period. The care persons were very kind, understanding and supportive. We were very impressed with your company and the people who work for you.

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Review of
Home Instead (Bristol North)
from Nicki S (Daughter of Client) published on 18 April 2023

Submitted via Website • Report

Overall Experience

I was anxious about introducing care providers to my late Mum. She didn't realise she had dementia, was fiercely independent and didn't consider she needed any outside support. Home Instead (Bristol North) provided fantastic advice on how to gently introduce support, without compromising what Mum wanted

for herself, and I was astonished at how quickly and happily she accepted the new regime. They also supported me in successfully introducing aids for later living which made Mum's life more comfortable - gently persuasive, never pushy.
Two ladies proved to be the most amazing and invaluable care providers, and I am more grateful than I can say to have had them as my lovely Mum's carers for the last two years of her life. They delivered fantastic detailed daily reports, giving me full confidence that she really was getting the best of care and her funny little ways were accommodated with such good humour. They've gone the extra mile again and again. My sincerest thanks to them both.

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Review of
Home Instead (Bristol North)
from Roger P (Brother of Client) published on 8 March 2023

Submitted via Website • Report

Overall Experience

My late brother was 92 and had no children and no relatives near where he lived, so it was difficult for me living 100 miles away when he needed care. The Home Instead Bristol North was recommended to me and they were absolutely wonderful visiting 3 times per day and providing excellent care, shopping,

housekeeping and everything my brother needed to enable him to fulfil his wish to spend his last days in his own home. They also went out of their way to report to me his progress so that I need not worry too much. Towards the end when my brother was no longer in their care, firstly in hospital and then at a final resting home they still visited him because they knew he would have little or no other visitors. Thank you, Home Instead. I will always be so grateful to you.

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Review of
Home Instead (Bristol North)
from Jenny C (Wife of Client) published on 7 March 2023

Submitted via Website • Report

Overall Experience

Through 2022 my husband's Alzheimer's impacted his abilities and behaviour. He was doing bizarre things and saying cruel things to me. Home Instead carers came once a week for two hours. Totally calm, competent and reliable. One carer played the Trumpet, encouraged by my husband on concertina. Great

for both of them. Home Instead staff also supported me. If there was any delay in a carer being late, they phoned. I had several private talks with staff which were very helpful. I have had two heart attacks and suffer from anxiety. On 25th October when walking to the shops, I had pain which could have been due to heart. Had to sit in a cafe and get someone to phone for an ambulance, and phone home to our carer who phoned Home Instead who I knew would organise cover for his next client so that he could stay with my husband. That also happened in July 2022.

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Review of
Home Instead (Bristol North)
from Christine R (Daughter of Client) published on 2 March 2023

Submitted via Website • Report

Overall Experience

Home Instead provided my mum with twice-weekly visits for nearly two years until she sadly passed away. The support my mum received was a mix of personal care and help around the home for those tasks Mum was starting to find a little difficult. As Mum and her caregiver got to know each other much better,

Mum found companionship and looked forward to her visits every week. My mum always felt she was treated with dignity and respect. My brother and I took a lot of comfort from knowing Home Instead was supporting Mum and helping her maintain a good degree of independence.
I always found the admin team helpful, polite and very friendly. All the admin was always correct and ran smoothly.
I have no hesitation in recommending Home Instead.

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Review of
Home Instead (Bristol North)
from Nick X (Son of Client) published on 6 February 2023

Submitted via Website • Report

Overall Experience

Home Instead provided companionship visits for my mum, which gave me a bit of a break from caring for her. We recently had to pause them, as she was finding the visits upsetting, but this is no reflection on the carers, she just doesn't like having visitors. Home Instead have always gone the extra mile

in trying to comply with any reasonable request, and I would have no hesitation in using them again once her dementia advances to the point where she needs personal care.

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Review of
Home Instead (Bristol North)
from Julia H (Daughter of Client) published on 23 December 2022

Submitted via Website • Report

Overall Experience

Our mum was receiving care from Home Instead for quite a few years. Whilst living at home with dementia, initially, their visits were to provide companionship, chatting with Mum, looking at photos, making a drink or perhaps a sandwich, or going for a walk. Mum loved their visits as they engaged with

her totally, listening to her stories about her life and generally acting more as a friend than a paid carer. As she deteriorated, they took on more responsibility, getting her up, getting breakfast and her medication. Always the central team made sure they accommodated the changes quickly and efficiently, ensuring required safeguards and checks were in place. This was exemplified when Mum went into hospital, and we found out she had cancer and not long to live. We brought Mum home, and again Home Instead were outstanding in their response to these changes. I cannot praise the whole team enough for their support of her and us in her last month; they were outstanding.

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Review of
Home Instead (Bristol North)
from Dennis B (Son of Client) published on 13 December 2022

Submitted via Website • Report

Overall Experience

Mum was in need of care and Home Instead had been recommended to my sister via a friend who was currently using their service. Every one of the carers who looked after Mum was absolutely marvellous with her, looking after her care needs - both mental and physical. The experience they exhibited in looking

after an elderly person needing care was invaluable. Similarly, the welcome advice at every stage from the Deputy Care Manager helped guide us through the process which was of course new to us.
The lovely carers even looked after Mum at an early stage in her care when she had Covid - which they did voluntarily, I think that says a lot.
Eventually Mum had to go into a care home.
However, we have no hesitation whatsoever in recommending Home Instead if you are looking for a genuinely caring organisation.

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Review of
Home Instead (Bristol North)
from Diana M (Daughter of Client) published on 10 October 2022

Submitted via Website • Report

Overall Experience

My father in his 80s/90s, living alone, received care from Home Instead over a number of years. The care from start to finish (when he moved into residential care) was faultless. The staff provided support far beyond their remit, to ensure my father was not only catered for, but also entertained during

their visits. They would provide any additional adhoc services asked, walking his dog, nipping to the shops or a dentist appointment with him when necessary. Having dropped in regularly on adhoc visits whilst they were present I always found the staff fully engaging with my father, having a laugh or joining him in completing a crossword. It is the sort of service you can only hope an elderly relative will receive. I felt safe in the knowledge that his care was being provided to the highest standard and he always commented on how lucky he was with his range of carers. In addition to this the support from the central team, to ensure that we were happy was also excellent.

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Review of
Home Instead (Bristol North)
from Elaine Q (Wife of Client) published on 28 September 2022

Submitted via Website • Report

Overall Experience

It is no exaggeration to say that Home Instead rescued us. We did not realise just how much help we needed until they supported us. Right from the initial interview they understood our situation and offered practical suggestions (but no pressure). Their empathy was exemplary and their professional and

personal skills in implementing support second to none. We were lucky enough to have the same care/support team who got on with both of us really well and we felt safe and confident in their care.
Following a spell in hospital, my husband's needs increased significantly and try as they could, most disappointingly, Home Instead did not have the capacity to cope with our extra needs. Huge thanks to all of them.

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Review of
Home Instead (Bristol North)
from Xenia R (Daughter of Client) published on 28 September 2022

Submitted via Website • Report

Overall Experience

We received at home care for several months from these lovely, caring and considerate people; I couldnt have asked for better care for my mum, she was well looked after and every want/need was completely fulfilled. If ever it is needed again then Home Instead would always be my first point of call!

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Review of
Home Instead (Bristol North)
from Jenny W (Client) published on 31 March 2022

Submitted via Website • Report

Overall Experience

I had been in hospital for 2 weeks for major surgery in February 2022. Unfortunately, I had to return 5 days after my discharge for a further week, so I was feeling weak and unable to do much for myself. I contacted Home Instead, who I had used for my husband's illness in 2020 and was very happy with

their care and understanding of his needs. I had carers for 2 hours in the mornings, when they did general tasks for me and prepared refreshments and then l hour late afternoon. They were always on time, considerate, professional and helpful and it was lovely to have their companionship too. Those in the office were always professional and helpful and I have been very grateful for everyone's support by all those at Home Instead throughout the past year. Thank you all so much.

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Review of
Home Instead (Bristol North)
from M T (Client) published on 31 March 2022

Submitted via Website • Report

Overall Experience

I had three different carers on set days and found they all met my needs.They were cheerful, kind and willing to do anything to make my day easier. I had already recommended Home Instead to various friends and found that my experiences were as good as my friends have found.They did any chores I needed

doing and I found they gave me a real lift while I was having demanding Cancer treatment.
At times I had to cancel care due to unforseen Hospital appointments and anyone I spoke to on the phone was so helpful.In other words there is obviously a very happy team in the Office.

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Review of
Home Instead (Bristol North)
from Colin S (Son of Client) published on 30 March 2022

Submitted via Website • Report

Overall Experience

The team at Home Instead and the carers that came to help my mum at home were all really helpful, caring and professional.
My mum had initially been worried about having anyone to care for her, but she quickly came to enjoy their visits and company. The management team at the office were fantastic

as well and worked really hard to provide extra cover for my holidays and when we needed to ramp up the number of visits.
It was a real shame that we didn't find and start using Home Instead many months earlier, but in the 6-months we used them, they provided a great service.

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Review of
Home Instead (Bristol North)
from Margaret M (Client) published on 29 March 2022

Submitted via Website • Report

Overall Experience

We have only used your services for a short time, and so far, we are very happy. Carers always arrive on time, and we appreciate their kindness, consideration, expertise and good humour.
In addition to their main task of personal care, they are willing to carry out minor household chores if they have

time, and this is appreciated.

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