Home Instead in Cheshire | 6 Home Care Providers

Review of
Home Instead (Northwich & Knutsford)
from B F (Daughter of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

In November my parents had a failed experience of respite care. Whilst making plans for them to return home, Home Instead provided an outstanding level of support to enable us to increase carers visits.
I can't understate how much their professional and understanding approach helped with a very difficult

situation and this is ongoing.
I feel confident with the whole service and the attitude and support given is inclusive of both admin and care staff as they are all exceptionally helpful and definitely go above and beyond.
Home Instead are a lifeline for us as a family due to having confidence in their overall delivery of care with a professional attitude.

Reply from Nick Hodgson, Head of Operations at Home Instead (Northwich & Knutsford)

Thank you for your kind feedback. It is a pleasure to support your parents and I will ensure the team are all made aware of your comments.

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Review of
Home Instead (Northwich & Knutsford)
from J B (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Home Instead have cared for my Mum and Dad for about 4 years now. Their support has adapted to Mum and Dad's changing care needs which has enabled my parents to remain in their own home with their much loved pets.
Care has been delivered with great compassion and respect for my parents' dignity but

most importantly the visits of the Care Pros have brought fun and interest into their lives.
More recently my parents needed Live In Care and the Live In Care Pros' professional yet homely input has given me a reassuring peace of mind.

Reply from Nick Hodgson, Head of Operations at Home Instead (Northwich & Knutsford)

Thank you for your kind feedback. It has always been a pleasure supporting both of your parents and I will ensure your comments are passed on to the whole team.

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Review of
Home Instead (Northwich & Knutsford)
from Gill D (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Mum has been having the services of Home Instead in a morning for a couple of months now. She lives alone and has dementia. It has been a big help and has given me peace of mind that mum is being looked after and has some company while I'm at work. The ladies do a great job, and the reports say that

mum is always happy, which is lovely to hear. The care coordinator is always at the end of the phone if I have any queries. Very happy with everything. Thank you

Reply from Nick Hodgson, Head of Operations at Home Instead (Northwich & Knutsford)

Thank you for your kind feedback. It's nice to hear that your mum enjoys our Care Professionals visits. I will ensure your comments are passed to the team.

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Review of
Home Instead (Frodsham, Runcorn & Widnes)
from K R (Daughter-in-law of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

The management team have been very efficient and supportive. Found to be very accommodating such as moving the time of a morning call at short notice when the original time clashed with a hospital appointment. The carers are very reliable, friendly and professional, providing a high standard of care.

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Review of
Home Instead (Frodsham, Runcorn & Widnes)
from Caroline H (Daughter of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My father has been having regular weekly care from home instead to give my mother respite from her caring duties. They attend to his nutrition needs and carry out his physiotherapy programme and housekeeping needs. The carers are friendly caring efficient and professional. When my mother had a fall

home instead swiftly out in additional care for both of them over a weekend while 'emergency' care was arranged by social services. They kept in touch with me, made sure both dad and mum knew what would be happening, with a manager attending to introduce new carers each time. They were flexible, responsive and went out of their way to help and support. I highly recommend them.

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Review of
Home Instead (Frodsham, Runcorn & Widnes)
from Andrea Q (Daughter of Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience

I can't thank the care professionals enough for the incredible support they have given my mum during such a difficult time. They took care of everything, organising hospital visits, managing her transfer back home, and ensuring all the necessary equipment was in place to keep her comfortable. They also

kept my sister and me informed every step of the way, liaising with hospital staff and social care to make sure everything was coordinated smoothly. Beyond the practicalities, they provided Mum with much-needed company and reassurance when we couldn't be there. Their kindness, professionalism, and dedication have made such a difference, and we are truly grateful for everything they have done.

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Review of
Home Instead (Frodsham, Runcorn & Widnes)
from Vikki B (Daughter of Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience

The team at Home Instead have been a great support to both my mum as the client and myself as a worried and stressed daughter.
Since they have started providing care for mum, it has given me some peace of mind and removed some of the tasks I was carrying out each time I visited.
Mums health has deteriorated,

and thanks to the close contact with the team, we have been able to put in place additional visits at short notice.
During a recent stay in hospital, they also arranged for mum's carers to visit her in hospital, to give me some days off.
Managing my business, caring for mum, and living 2hrs away has but a huge strain on my health and wellbeing, so having the Home Instead Team by my side has been invaluable.

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Review of
Home Instead (South Cheshire)
from K C (Daughter of Client) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience

Although it took time for mum to accept the care givers, they were always very patient and caring. She formed strong bonds with several of them and it became an essential service in terms of providing company when she was isolated and a long way from family. It gave us, as a family, peace of mind to

know she had caring people looking after her. They went beyond the remit of the agreement at times taking her to appointments and collection prescriptions as required. Thank you to the team for looking after our mum so well for so many years.

Reply from Nick Lamming, Owner at Home Instead (South Cheshire)

Thank you for your review, it was a pleasure to look after your Mother.

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Review of
Home Instead (Warrington)
from S G (Daughter of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Our mum sadly passed away this morning. I just want to thank the team of carers that have looked after her over the past months and the special care she received over the last 3 weeks. I don't know what we would have done without. The care and dignity you showed her was truly amazing. We thank you all

from the bottom of hearts.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you for your feedback and to all of your family for the cards, gifts and flowers. That was so thoughtful at such a difficult time for you. It is a real privilege to be able to help people at such an important time and I know that I am speaking on behalf of the whole team with regards to this. Thank you for choosing us to do this and our thoughts and prayers are with you all.

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Review of
Home Instead (East Cheshire)
from A D (Client) published on 24 December 2024

Submitted via Website • Report

Overall Experience

After my knee replacement operation Home Instead carers came twice a day and stayed with me overnight for several days. As I live alone my only other option would have been nursing home recovery/convalescence. The hospital would not operate until they knew what care arrangements were in place. I really

did not want to go to a nursing home. With Home Instead, I was able to stay in my own home. The care provided was exemplary. The carers were delightful and caring, without being intrusive. Their presence gave me reassurance, particularly overnight and they played a great part in my early recovery from surgery.
I would not hesitate to recommend Home Instead for post-operative support at home.

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Review of
Home Instead (East Cheshire)
from S L (Client) assisted by family/friend published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Lovely staff and great reliable service.

Reply from Lorna Hanson, Area Operations Manager at Home Instead (East Cheshire)

Thank you so much for your kind words and positive feedback! We're delighted to hear that you've found our staff lovely and our service reliable. At Home Instead, we strive to provide the highest quality of care and ensure our clients and their families feel supported. Your appreciation means a lot to our team.

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Review of
Home Instead (Northwich & Knutsford)
from O G (Daughter of Client) published on 3 December 2024

Submitted via Website • Report

Overall Experience

We've been using Home Instead for a couple of months to help care for my dad and support my mum.
I genuinely can't say enough good things about them!
Everything has been made to feel so easy from the start, they're so helpful and friendly. My dad was assigned the perfect carer - he and my mum took

to her immediately and for me, I feel so reassured knowing they're in the best hands.
I can't thank you enough!

Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)

Thank you for your kind feedback. We're delighted that you're happy with the care provided for your parents, and that you are all rest assured in our services! I'll make sure to pass the comments over.

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Review of
Home Instead (Warrington)
from P V (Wife of Client) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

Feeling apprehensive about having strangers come to the house changed after the first visit. Lovely people! Love their job. They felt like family, up to 2/3 visits. I would recommend Home Instead with a star rating. I feel I want to stay in touch as they have become so much part of our lives.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for that lovely review, what a wonderful review and it means such a lot to all of us.

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Review of
Home Instead (East Cheshire)
from O H (Son of Client) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

My experience with Home Instead has been first-class. The care for my mother has been exemplary in terms of care kindness and attention and companionship. Communication with the office has been clear and consistent.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Thank you so much for your wonderful review of our service. Our care professionals thoroughly enjoy visits to your Mum and the relationships that have developed over the years. I will ensure your kind words are passed onto the team.

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Review of
Home Instead (Chester)
from Lindsay T (Son-in-law of Client) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Every member of the team that we dealt with was superb and it felt that nothing was too much trouble. They provided my mother-in-law with essential care, companionship and safety, often at very awkward hours. A very high degree of professionalism with a 'can do' attitude. My mother-in-law is at times

quite critical but she never met a team member that she did not like. The high-quality service and excellent relationship were critical as we live around 250 miles from my mother-in-law. Strongly praise and strongly recommend the team.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review and recommendation. We aim to set the standard in home care by being highly professional to ensure our clients receive outstanding care. We are also highly person-centred, which is why we match our Care Professionals with our clients. It's rewarding to hear that your mother-in-law feels the benefit of that, and that as you live a distance away from her, that you have peace of mind.

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Review of
Home Instead (Northwich & Knutsford)
from Susan T (Daughter of Client) published on 13 September 2024

Submitted via Website • Report

Overall Experience

The manager and her team provided outstanding care to my mum when she became unwell and needed extra care.
They were always so friendly and helpful and respectful of my mum's dignity at all times.
The manager always tried to accommodate any extra time needed as Mum's condition deteriorated and would

step in herself if staff weren't available. She is an outstanding manager and very caring.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your kind words, we are delighted that you felt so supported by us and our team, it was an honour to support you and your family.

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Review of
Home Instead (East Cheshire)
from C M (Daughter of Client) published on 12 September 2024

Submitted via Website • Report

Overall Experience

We would highly recommend using Home Instead East Cheshire. They have cared for my Mum for the last year and a half. All the staff do a fabulous job and she looks forward to them coming. They are more than happy to adapt to her ever-changing needs which enables her to carry on living in her own home.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Many thanks for your kind review it's wonderful to hear Mum looks forward to her care professionals visiting and the service is adapting to meet her changing needs. I will ensure to pass on your positive comments to her team.

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Review of
Home Instead (Chester)
from Graham S (Son of Client) published on 10 September 2024

Submitted via Website • Report

Overall Experience

Highly recommended. Every member of staff is efficient, kind and caring. It's a massive relief to know my mum is in safe hands. I have used other care providers in the past and none of them compare to Home Instead (Chester).

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review. We aim to deliver outstanding care to all our clients, and caring for your mum is our privilege. It's rewarding to hear your experience of Home Instead is so positive. We appreciate your feedback.

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Review of
Home Instead (Chester)
from Lynn T (Daughter of Client) published on 29 August 2024

Submitted via Website • Report

Overall Experience

We have been using the Chester Home Instead service for 18 months now, and are delighted with their care of my widowed mum who lives independently in a retirement flat following a mild stroke and having mild dementia.
Whilst Home Instead are more expensive than other carer companies we have used in

the past for my father and father-in-law, the standard of service is so much better by comparison.
My mum has built good relationships with her team of carers and sees them as friends. They are competent at carrying out the list of daily tasks, and this is regularly reviewed by a manager to resolve any problems and adapt to any changing needs. Whenever issues inevitably crop up, the Home Instead staff are always polite, competent and quick to sort them out.
We couldn't be more pleased with the care Home Instead Chester provides daily for my mother, and the peace of mind it gives to the family knowing that she is receiving excellent support.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review and appreciation of how our care services compare to other providers. We work hard to ensure that our services adapt to our client's changing needs over time, which highlights the importance of regular reviews. Our aim is to be highly responsive and we understand that sometimes things don't go quite perfectly. In such instances, we endeavour to sort out any issues quickly. We're delighted that you are pleased with our services. Thank you again for your review, your detailed feedback is appreciated.

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Review of
Home Instead (East Cheshire)
from S W (Wife of Client) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

The staff were very caring and attentive. Easy to talk to and management were always available to answer questions.

Reply from Lorna Hanson, Area Operations Manager at Home Instead (East Cheshire)

Thank you so much for your kind words and positive feedback. We're delighted to hear that you find our Care Professionals caring and attentive. Providing compassionate care and being available to support our clients and their families are top priorities for us and it's great to know we met your expectations.

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Home Care Providers Owned by Home Instead in Cheshire

Home Instead Locations in Cheshire (6)

Home Instead Reviews in Cheshire (341)

Home Instead (Northwich & Knutsford)

Home Instead (Northwich & Knutsford)

Home Instead (Northwich & Knutsford)

Home Instead (Frodsham, Runcorn & Widnes)

Home Instead (Frodsham, Runcorn & Widnes)

Home Instead (Frodsham, Runcorn & Widnes)

Home Instead (Frodsham, Runcorn & Widnes)

Home Instead (South Cheshire)

Home Instead (Warrington)

Home Instead (East Cheshire)

Home Instead (East Cheshire)

Home Instead (Northwich & Knutsford)

Home Instead (Warrington)

Home Instead (East Cheshire)

Home Instead (Chester)

Home Instead (Northwich & Knutsford)

Home Instead (East Cheshire)

Home Instead (Chester)

Home Instead (Chester)

Home Instead (East Cheshire)

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