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Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
"For nearly six years we have employed the services of Home Instead. In all that time, I cannot remember being anything other than impressed…" Read all 128 reviews
Home Instead specialises in providing companionship based support to adults of all ages. Staff help you maintain your independence and quality of life. All in the home you love. Home Instead is owned and operated by a local couple, Andrew and Joanna… Read more about Home Instead (Edinburgh)
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
WOW! We're just thrilled to hear you've been consistently impressed for six years. Thanks for your feedback.
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thank you so much for your 5 Star review. We're delighted everything went so well. Providing respite to families is an important part of our service.
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for giving us a 5 Star rating for your overall experience, it's great to read how you are confident relying on your regular carers and that the occasional replacement carers are always good too.
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your wonderful 5 Star review, we're so happy to hear you are both delighted with the service and that you are getting a few hours away from the house.
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your feedback - we too believe that continuity is central to the overall quality of the service.
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thank you for saying how pleased you are with our service, the care provided and for recommending us!
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thank you, just amazing to read "the change in the person receiving care has been quite wonderful".
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thank you. Delighted to read you all feel listened to and the service is working so well for Mum!
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Submitted via Postal Card • Report
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for the great feedback and for recommending us!
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Fantastic - so pleased to hear we've been able to achieve the impossible! Seriously - it sounds like the match we've been able to make and the trust that's built from that is paying off with Mum enjoying her outings.
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Submitted via Postal Card • Report
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your feedback. The majority of our reviews rate us 4 or 5 Stars for value for money so we would be keen to speak to you about your rating. I'll ask our team to be in touch with you, we may be able to advise on different sources of funding. I'm pleased you've found us to be responsive, our service of high quality, our staff well trained and supported. To achieve all this we invest a lot in our care professionals and office teams. Unfortunately, the way care is funded in Scotland doesn't support all this which means families often need to top up to get the service they would like.
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
It's not unusual for people to be anxious about accepting care for the first time. I'm delighted that like many others your parents have found it a positive experience!
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Submitted via Postal Card • Report
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
We're delighted to read your feedback and hear we managed to get such a good match for you, thanks for your feedback!
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thank you so much for your kind words and 5 star review, it's a great start to the week for us to read this!
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
We're so pleased to hear how well the relationship with your carers is working, thank you!
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thank you so much - we're so pleased to hear the support we're providing is working so well
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
"The perfect balance of care, companionship, assertiveness and reliability" - your Mum's carers sure if "is a real asset to the company". Thanks for your feedback!
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