Home Care Provider Owned by Home Instead in Cleveland & Teesside

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in Cleveland & Teesside

Home Instead Locations in Cleveland & Teesside (1)

 

1 Home Care Provider owned by Home Instead in Cleveland & Teesside

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Home Instead (Cleveland)

Surtees Business Centre, Bowesfield Lane, Stockton-on-Tees TS18 3HP 

9.9 94 reviews
"Home Instead Cleveland supported in-care home for my mother for 3 years until she passed. Without them, my mother would have been in a care…"   Read all 94 reviews

Home Instead Cleveland provides the very best care at home services for adults and older people who wish to remain happily, safely and independently in their own homes. The company has been: Inspected and rated ‘Outstanding’ by the Care Quality… Read more about Home Instead (Cleveland)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Home Instead Reviews in Cleveland & Teesside (94)

9.6
Home Instead has a Group Review Score of 9.6 (9.627) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Cleveland)

from Mike W (Son of Client) published on 28 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Cleveland supported in-care home for my mother for 3 years until she passed. Without them, my mother would have been in a care home long before that. She wanted to stay in her own home until she died and so she had her wish. Home Instead gave a caring, personal and well-managed service.
It was flexible at short notice and able to provide increasing levels of support as my mother's needs increased. Can't speak highly enough about their support service.

Reply from Brenda Plowman, Deputy Care Manager at Home Instead (Cleveland)

It was an absolute pleasure to support your mum. We are pleased that we were able to meet her wish to remain at home. We wish you all the best and thank you kindly for your feedback.


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Review of

Home Instead (Cleveland)

from A W (Client) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been treated with respect and care and look forward to the visits. Thank you very much.

Reply from Brenda Plowman, Deputy Care Manager at Home Instead (Cleveland)

Thank you for your kind words. Our Care Professionals are wonderful people who only deliver the best care.


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Review of

Home Instead (Cleveland)

from R T (Client) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall my experience with Home Instead can be summed up using these words: Reliable, flexible, professional.
Whatever my need of the moment, it is attended to. It is just like having a butler!

Reply from Brenda Plowman, Deputy Care Manager at Home Instead (Cleveland)

Thank you for your feedback. We are delighted to deliver the right kind of service for your needs.


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Review of

Home Instead (Cleveland)

from Maggie L (Daughter-in-law of Client) published on 2 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate this company highly enough! When you live 300 miles away, you need to know your mum is in good hands. Every single one of the health professionals has been competent, caring and reliable. When we moved to be closer to Mum they continued to support us. Our heartfelt thanks to all, from
the telephone receptionist to scheduling, to the supervisors and trainers.
Highly recommended.

Reply from Michelle Lewis, Deputy Care Manager at Home Instead (Cleveland)

Thank you for your kind comments. It has been our greatest pleasure to care for your mum. Our team are amazing and highly trained to deliver the very best care to our clients. Thank you for choosing Home Instead-Cleveland.


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Review of

Home Instead (Cleveland)

from Jayne T (Daughter of Client) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always had excellent care from Home Instead Cleveland. Everyone was always helpful and professional. It was very good to see Mum build bonds with her carers, this made her very happy to have people in her home. All aspects of care, from introducing new carers to personal care, were carried out to
a very high standard. We will miss the care from you.

Reply from Brenda Plowman, Deputy Care Manager at Home Instead (Cleveland)

Thank you kindly for your feedback, it is greatly appreciated and wonderful to hear the bond that the carers have built with your mum. Thank you again.


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Review of

Home Instead (Cleveland)

from G A (Client) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Home Instead.

Reply from Brenda Plowman, Deputy Care Manager at Home Instead (Cleveland)

Thank you kindly for your review. We are pleased that you are happy with the care that you receive from Home Instead.


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Review of

Home Instead (Cleveland)

from Edward H (Client) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been very good so far. Two of my carers would be worth six stars if that were an option.

Reply from Brenda Plowman, Deputy Care Manager at Home Instead (Cleveland)

Thank you kindly for your response. Where you are having a great experience and that your carers are thought of so highly. We are very proud of all of our wonderful carers and the work they do. Thank you again.


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Review of

Home Instead (Cleveland)

from Y R (Daughter of Client) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thought ahead of all the patient questions, very professional. We appreciate the monthly review. Thank you.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thanks for your kind review. We are very glad you found the initial stages professional, and we were able to answer any questions you had. Thanks again.


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Review of

Home Instead (Cleveland)

from Pat E (Client) published on 28 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend one carer in particular, she always goes above and beyond she makes sure I'm comfortable she always makes sure everything is clean ie the commode. She is very gentle and explains everything. She isn't patronising at all. I just think she needs recognition.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you for taking the time to submit a review. We are very glad your happy with the care staff we have provided.


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Review of

Home Instead (Cleveland)

from Chris H (Son of Client) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was quite reluctant to ask for help/assistance but she very soon was taken by the people that came to the house. They were always punctual and a joy to be around. She looked forward to their visits and would actually tell me that she 'loved' the ladies who attended. Home Instead became a feature
of her life, that was assured to bring her some happiness

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for your review, we are glad the service was a success for her and I know all of the ladies love visiting your mum too!


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Review of

Home Instead (Cleveland)

from R J (Client) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you for taking the time to complete such a positive review.


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Review of

Home Instead (Cleveland)

from J L (Client) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the ladies who come are very friendly and keep me company. They will do anything I ask of them. I enjoy the company and look forward to them coming.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you for taking the time to complete a review, we are so happy you get along well with the ladies and I know they all very much enjoy their visits with you. Thanks again!


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Review of

Home Instead (Cleveland)

from R W (Son of Client) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thanks for your review, glad your happy with the service!


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Review of

Home Instead (Cleveland)

from T V (Client) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care service is excellent, all carers are very good, having a good camerade and help to do my jigsaw puzzles.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you for your kind review, I know all of the team looks forward to the jigsaws each week! Thanks again, much appreciated!


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Review of

Home Instead (Cleveland)

from F L (Client) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you for your great review, we are glad you have been happy with the services provided.


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Review of

Home Instead (Cleveland)

from K T (Daughter of Client) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, always punctual, efficient and very caring. Dad is very happy and content. Administration team are always readily available and helpful. My family are completely happy and satisfied with Home Instead. A really great company.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you for your great review, we really appreciate your positive feedback!


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Review of

Home Instead (Cleveland)

from W S (Husband of Client) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant experience from the start. Noce to have people who care so that I never feel alone.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for taking the time to complete a review and for your kind words.


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Review of

Home Instead (Cleveland)

from F G (Client) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company's system is very well planned and executed. The carers are all well-trained, very knowledgeable and professional. Well presented, reliable and extremely pleasant.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thanks for your kind words, we all look forward to seeing you, it is such a pleasure to know you and your family.


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Review of

Home Instead (Cleveland)

from P W (Daughter of Client) published on 16 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent professional and personal support with care staff being highly dedicated to their roles often going above and beyond to ensure that her needs were met. We were always given plenty of notice if there was to be a change of carer and an introductory visit arranged before assigning
a new carer even if only a very temporary arrangement due to sickness or holiday leave. This made such a big difference to my mother and was peace of mind to me given I live far away. Not once did I worry or feel any concern that her care would not be up to scratch. Carers are professional, caring and friendly providing not only a very high standard of care but also companionship and camaraderie backed up by an office team who also understand the importance their roles are in providing such good quality care.
We certainly hit the jackpot when choosing Home instead of caring for our mother we couldn’t have chosen a better company.

Reply from Brenda Plowman, Deputy Care Manager at Home Instead (Cleveland)

Thank you kindly for your wonderful words. We are so pleased that we can give you peace of mind, knowing your Mum is in safe hands. Thank you again.


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Review of

Home Instead (Cleveland)

from F F (Son of Client) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers attended my mam twice a day and treated her with great respect and dignity. She met all the staff in advance and had several oversight visits to ensure standards were maintained.
Management took time to explain to me, in detail, all the steps and processes involved in setting up a care package
and I was confident in the wider organisation's support, having visited their offices.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for your kind review, we are so pleased you were happy with the services provided. Kind Regards.


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Awards / Recognitions (8)

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