Home Instead in Cornwall | 2 Home Care Providers

Review of
Home Instead (Mid Cornwall)
from Sarah T (Wife of Client) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Home Instead (Mid Cornwall) has been very obliging and helpful since I contacted them for some help with my husbands care. We were visited at home and my husbands needs assessed and a plan made. Great care was taken to ensure that my husband and his carers made a good fit and got on well. When I needed

to increase the hours of help, we were accommodated very quickly. We regularly meet with the manager to check if any changes need to be made and that we are happy with the service. We are more than satisfied and grateful to Home Instead for their professionalism and compassion across the board.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Mid Cornwall)
from Stephanie T (Sister of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Home Instead (Mid Cornwall) provided reliable, caring support that enabled my brother to live as independently as possible for as long as possible. From the beginning his needs were accurately assessed and the review gave him the confidence to say what he needed rather than forcing suggestions on him.
New

carers were always introduced so that he knew who was coming on a particular day and every carer took the time to talk to him, showing an interest in his stories and what he was doing..
I recommend Home Instead (Mid Cornwall) without reservation.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you for taking the time to write a review and for saying such kind words about the Caregivers who visited your brother. They enjoyed spending time with him and we are glad he was able to stay living at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Truro, Falmouth & Redruth)
from K M (Son of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My mother and father truly benefitted from the care they received from Home Instead. The carers were punctual, caring and hard working. My mother has dementia and the carers experience came to the fore as they were able to manage her daily needs and care with just the right touch. I would definitely

recommend Home Instead.

Reply from Richard Asbridge, Care Manager at Home Instead (Truro, Falmouth & Redruth)

Thank you very much for taking the time to review us, it is very much appreciated. We are delighted that you were happy with our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Mid Cornwall)
from M O (Son of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Home instead have been professional ever since we enlisted their help over 2.5 years ago.
The staff are polite and caring and treated both my mum and dad with respect and kindness.
I would not hesitate to recommend them to anyone; from the office staff to the carers.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your kind words and taking the time to leave a review. It has been a privilege helping your mum and dad live at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Mid Cornwall)
from Carole P (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

When we decided to look for a little care for mum we were recommended Home Instead in St. Austell. Mum was really apprehensive and didn't really want any help and especially in her home. We had a trial run and the team came out to assess mums needs, she now looks forward to seeing the carers. They bring

a bit of sunshine to mum's days whether it is first thing in the morning or giving her tea in the evenings. The chats, caring, and assistance is second to none. Mum loves their visits. If anytime we needed to make changes to her care package due to extra needs, everything possible was done to achieve this. It is such a caring company and it helps the family with caring for mum.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thankyou so much for your kind review. The caregivers really enjoy seeing her and we're really pleased the visits are helping her to enjoy her life at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Truro, Falmouth & Redruth)
from C R (Daughter of Client) published on 8 October 2024

Submitted via Website • Report

Overall Experience

Mum and I have found the care given by Home Instead excellent.
Mum came out of a care home to be cared for in her own home after hip surgery four years ago. Mum is now 99 years old, has carers twice a day and has a lot of help from myself.
The carers have been punctual, genuinely caring, efficient,

adaptable and hard working. They have become friends to Mum and myself. The team remains generally stable and any new carers are carefully supervised in their new role.
Management are helpful and sympathetic, any problems are quickly rectified and we have a regular thorough review.
All care is expensive but this care provider represents good value for money in this market.
This care gives Mum the best quality of life available, maintains her independence in her own home and enables me to spend quality time with Mum.
I thoroughly recommend this company.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thank you for your feedback on our services, it is extremely valuable to us. We are delighted that your mum and you are happy with our service and we look forward to continuing to support you both.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Mid Cornwall)
from Y P (Daughter of Client) published on 21 August 2024

Submitted via Website • Report

Overall Experience

For the past 12 months, Mum has been visited by Home Instead caregivers. I needed help caring for Mum as her dementia progressed and all staff involved have been compassionate, patient and very supportive from the moment I contacted them. Mum was a little apprehensive initially as 'she didn't know them'

but soon got into the routine of the visits and particularly enjoyed their chats with her and having a barrier cream massage!
Due to suffering some falls and then breaking a foot, I reluctantly moved Mum into a care home recently but I will always be so grateful to Home Instead (Mid Cornwall) staff and would definitely recommend them as an option for care.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for you kind words. Your mum is lovely and the caregivers always enjoyed seeing her. We were very glad to hear she had successfully made the move into a home nearby.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Truro, Falmouth & Redruth)
from Dawn A (Wife of Client) published on 13 August 2024

Submitted via Website • Report

Overall Experience

Excellent provider of quality care.
My experience with the manager and his professional, kind team has been exemplary.
They have and continue to look after my husband since May 2021. They are totally reliable and helpful when I need to change dates.
A superb company I would highly recommend.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thank you very much for taking the time to review us, it is very much appreciated. We are delighted that you are happy with our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Truro, Falmouth & Redruth)
from Sue L (Daughter of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

A wonderful company staffed by professional and kind staff who have made a real impact on the quality of life for my father and mother, as his carer.
Right from the first meeting with the care manager we were impressed and reassured. He took time to get to know my family; what we needed, my father's

interests as well as full health details. At no point were we rushed to sign a contract (unlike other companies we met with!), however once we were ready the carers were rapidly in place.
The company believes in and delivers, a small team approach to care with wonderful, reassuring and knowledgeable carers. They really engage with Dad throughout the sessions, but also keep an eye on Mum. The carers were introduced by the manager in person and we always know who is coming in.
The care package has already been tweaked as needs have changed, but the ease of contact with the manager has meant that changes to the level of care are seamless.
A massive thank you from all the family.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thank you for taking the time to provide such a lovely review. It is very much appreciated by all of the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Mid Cornwall)
from Debbie S (Daughter of Client) published on 25 April 2024

Submitted via Website • Report

Overall Experience

We have used Home Instead for 4 years and extended the hours of care over this period to meet Mum's increased needs. The team have always been wonderfully flexible and accommodating and complimented each other well to ensure that Mum remained happy and content in her own beloved home.
Sadly we recently

lost Mum and I will have eternal gratitude for the end-of-life care she received from Home Instead.
Thank You Home Instead. Full 100.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your very kind words. Your Mum was a lovely lady and the caregivers all valued seeing her. We were really pleased she managed to be in her beloved own home again for her last few days after leaving hospital.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Mid Cornwall)
from H T (Great Great-Niece of Client) published on 28 March 2024

Submitted via Website • Report

Overall Experience

Home Instead have always had a positive reputation in the local area and having met the owner as he set up the business I could clearly see his passion and care for people, which is essential when running a business that focuses on health and social care. Over time Home Instead have cared for my aunt,

who has been positive about the care received and the support on offer. I continue to hear positive things about Home Instead and often recommend them to people who are looking for care and support.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you very much for your kind words. It was good to hear your aunt has settled in well to her new home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Mid Cornwall)
from Sarah S (Daughter of Client) published on 7 March 2024

Submitted via Website • Report

Overall Experience

Home Instead have been fantastic with my mum right from the start.
I live some distance from my mum, who has lived on her own for more than 20 years and is very independent.
They put my mum first, got to know her, and spent time talking to her. They helped Mum with what she wanted help with, and built

up her trust by listening to her and working to her agenda, not theirs. As Mum's dementia got worse she relied more upon them but they knew her likes and dislikes and spent time with her so she felt like she was valued and safe.
Great communication, the online portal and daily task notes kept me informed on Mum's state of mind, health and activities. Appropriate phone calls for urgent contact and emails when less urgent.
When circumstances change e.g. stay in hospital, a deterioration in her dementia, increase in help needed, Home Instead helped me by adapting the services they provided giving me advice and the support I needed.
I would recommend their services without hesitation.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your kind review about Home Instead Care. It is great for the care team in the office and the care professionals to hear how well the service works.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Truro, Falmouth & Redruth)
from Mark B (Son of Client) published on 29 September 2023

Submitted via Website • Report

Overall Experience

Human beings treating human beings as they would like to be treated themselves is all that needs to be said about this excellent provider. From the start of a difficult journey, and during, we have been overwhelmed by the kindness and support we have received. Special mention must go to the care manager

and another member of staff in particular to whom we will always be very grateful. On behalf of our entire family, thank you.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thank you for your very kind words - we very much appreciate you taking the time to provide us with such a lovely review. You are very welcome.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Mid Cornwall)
from Sue W (Wife of Client) published on 14 September 2023

Submitted via Website • Report

Overall Experience

Home Instead absolutely came to my rescue! Recommended by a family member who is a community nurse, this wonderful organisation provided the short-term support I needed after several weeks of home nursing. My husband’s health was slowly improving but it was reassuring to have a friendly and competent

carer to supervise showering and, to my delight, to carry out light household tasks such as ironing. I was able to leave the house for a short while. Right from the initial home assessment visit, the process was easy, and the staff was professional, caring and friendly. Home Instead was there in our hour of need. Highly recommended - thank you.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your very kind words. It's lovely for the team to hear the care is working so well. We hope your husband's health continues to improve.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Truro, Falmouth & Redruth)
from Tam C (Daughter of Client) published on 31 July 2023

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of this super company and it starts at the top for sure. The manager is very approachable, helpful and intuitive and he really listens carefully and works out what the family as a whole needs. The carers that visit Mum are lovely, and Mum feels she has made new friends.

The level of support offered to the family as a whole is superb.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thank you very much for taking the time to review Home Instead. It is always lovely to hear feedback from our client's families and we are delighted to hear that you and your mum are happy with the support that we provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Mid Cornwall)
from Sian F (Daughter of Client) published on 31 May 2023

Submitted via Website • Report

Overall Experience

Home Instead have been and continues to be fantastic carers for my mother who suffers from dementia. As I don't live nearby it's so important to feel that you have access to quality, empathetic and practical support on a regular basis. This is what Home Instead do so well. They listen to Mum's needs,

spot the changes that may mean practical readjustments and help work through managing any changes calmly and empathetically.
Because of this support, Mum is able to continue to live independently and very happily in Cornwall where she grew up.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your kind words. We're really pleased to hear her care is working well and your mother is continuing to enjoy living at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Mid Cornwall)
from David T (Power of Attorney of Client) published on 30 May 2023

Submitted via Website • Report

Overall Experience

Home Instead has provided an excellent service over the past four years. From a personal point of view, being over two hundred miles away from my friend, she suffers from epilepsy and short-term memory loss resulting from strokes and I need the assurance of knowing she is in safe, caring hands. I have

never doubted the quality of service offered by both caregivers and management. On occasion, when there has been cause for concern for my friend's well-being, I have been notified immediately. Both of us have always found the caregivers to be patient, personable and of good humour. Duties have included; chores around the home, assisting in computer-communication with family members, shopping expeditions and hospital appointments. Of huge importance, the service has provided warm and understanding human companionship, invaluable in sustaining independent living.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Mid Cornwall)
from Jennifer P (Daughter of Client) published on 18 April 2023

Submitted via Website • Report

Overall Experience

All the Caregivers and the office-based staff are very professional but friendly. They know about the client; their likes and dislikes, and how they like to be addressed and ask how they can help. They use their initiative when required to help the client more when circumstances change.
The care reports

are always comprehensive so as a relative I know how the client is and the tasks completed.
I can always contact the office-based staff by email and phone. Communication with them is always helpful and informative. I also know they will contact me if there is a problem or they feel something needs to be changed

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Mid Cornwall)
from Margaret R (Client) published on 21 March 2023

Submitted via Website • Report

Overall Experience

A very special person with multiple attributes is employed by Home Instead to assist clients where daily tasks are unachievable. Each carer never refuses housework of varying types, working quickly and always efficiently in a cheerful and positive mood. We look forward to the carer's arrival and are

sorry to see her leave later on.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your kind review. It means a great deal to all the team here to hear such lovely words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Mid Cornwall)
from Paula H (Daughter of Client) published on 10 March 2023

Submitted via Website • Report

Overall Experience

I simply cannot speak highly enough of every aspect of the Home Instead service.
Every caregiver gave a fantastic service and made my parents feel safe, comfortable and like friends.
The support team were super efficient, friendly to deal with and helpful at all times.
My whole family has felt

like they could trust the care given and also mix in a positive way with caregivers when we were in my parent's home. This was so important to us.
I can’t thank everyone concerned enough. They all very much went that extra mile on a regular basis.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thanks so much Paula for your lovely review. It is really nice for us all to hear. We hope you parent is continuing to do well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Home Instead in Cornwall

Home Instead Locations in Cornwall (2)

Home Instead Reviews in Cornwall (52)

Home Instead (Mid Cornwall)

Home Instead (Mid Cornwall)

Home Instead (Truro, Falmouth & Redruth)

Home Instead (Mid Cornwall)

Home Instead (Mid Cornwall)

Home Instead (Truro, Falmouth & Redruth)

Home Instead (Mid Cornwall)

Home Instead (Truro, Falmouth & Redruth)

Home Instead (Truro, Falmouth & Redruth)

Home Instead (Mid Cornwall)

Home Instead (Mid Cornwall)

Home Instead (Mid Cornwall)

Home Instead (Truro, Falmouth & Redruth)

Home Instead (Mid Cornwall)

Home Instead (Truro, Falmouth & Redruth)

Home Instead (Mid Cornwall)

Home Instead (Mid Cornwall)

Home Instead (Mid Cornwall)

Home Instead (Mid Cornwall)

Home Instead (Mid Cornwall)

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers