Home Care Providers Owned by Home Instead in County Down

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead in County Down

Home Instead Locations in County Down (2)

 

2 Home Care Providers owned by Home Instead in County Down

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Home Instead Down & Lisburn

2B Comber Street, Saintfield, Ballynahinch BT24 7AZ 

9.3 5 reviews
"The girls coming out from Home Instead have been lovely and very good with Mum who suffers from Alzheimer’s. They have even helped give me…"   Read all 5 reviews

Home Instead provides high-quality home care services to older people in Down and Lisburn, and parts of Belfast. They provide care which allows older people to remain independent in their own homes, with the help and support a Care Professional provides. A… Read more about Home Instead Down & Lisburn

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Banbridge, Newry & Mourne)

33 Rathfriland Street, Banbridge BT32 3LA 

8.3 11 reviews
"Home Instead support has enabled my parents to remain at home together at home despite their increasing frailty. The kind and cheerful Home…"   Read all 11 reviews

Home Instead provides a quality companionship, home help and personal care services for people living in their own homes in Banbridge, Moira, Lurgan, Newry, Warrenpoint and the surrounding areas. They also support people with dementia and people with… Read more about Home Instead (Banbridge, Newry & Mourne)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Home Instead Reviews in County Down (16)

9.6
Home Instead has a Group Review Score of 9.6 (9.627) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead Down & Lisburn

from D M (Daughter of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls coming out from Home Instead have been lovely and very good with Mum who suffers from Alzheimer’s. They have even helped give me some tips and advice on different aspects of mum's care that I wouldn’t have known before so their experience and knowledge are great!

Reply from Shona Burke, General Manager at Home Instead Down & Lisburn

Many thanks for your very positive review and kind words. We really appreciate your feedback and will ensure that we share it with the team. It is an honour and pleasure to be supporting your mum to stay at home. Many thanks.


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Review of

Home Instead Down & Lisburn

from M M (Daughter of Client) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care professional listened to the request I made regarding my mothers's care and made positive suggestions and gave good advice. At times in the past, any changes have been slow to take place. But overall I have had a very good experience with Home Instead.

Reply from Shona Burke, General Manager at Home Instead Down & Lisburn

Many thanks for your very positive review and kind words, we really appreciate your feedback and will ensure that we share it with the team. It is an honour to be supporting your loved one to stay at home. Thank you.


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Review of

Home Instead Down & Lisburn

from C T (Daughter of Client) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very pleased with the package of care for our mother. We find all the staff extremely caring and supportive of our mother and ourselves. The carriers take time to talk to Mum and discuss her interests and theirs to help widen her world beyond her house.

Reply from Shona Burke, General Manager at Home Instead Down & Lisburn

Thank you very much for taking the time to give us a review. We really appreciate your feedback and kind words and are grateful that you have chosen Home Instead to help care for your Mum. It's a privilege for us, to support you all.


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Review of

Home Instead Down & Lisburn

from Elizabeth-Ann R (Daughter of Client) published on 6 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents and laterally my dad have been receiving visits from the Home Instead team for a few years now. I could not be happier with the level of service provided by the office team but in particular, the two individuals who call and spend time with my dad. The level of care they show to him is outstanding
and I am so very grateful to them. The updates on the app are fantastic and offer a real insight into the care and respect they show him. I have recommended Home Instead to many friends and will continue to do so.

Reply from Shona Burke, Operations Manager at Home Instead Down & Lisburn

Thank you for taking the time to complete a review and for your very positive feedback. Your kind words are much appreciated and we will pass them on to the team. It is a pleasure to support your loved ones. Thank you.


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Review of

Home Instead Down & Lisburn

from P S (Son of Client) published on 6 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent service provided by Home Instead care team. The staff are very friendly and very helpful, could not praise them enough. Outstanding service of care given throughout and very good communication with staff.

Reply from Shona Burke, Operations Manager at Home Instead Down & Lisburn

Many thanks for your very positive review and kind words, we really appreciate your feedback and will ensure that we share it with the team. It is an honour to be supporting your mum to stay at home. Thank you.


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Review of

Home Instead (Banbridge, Newry & Mourne)

from R G (Son of Client) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead support has enabled my parents to remain at home together at home despite their increasing frailty. The kind and cheerful Home Instead staff provide great care and assistance which allows us to feel reassured that Mum and Dad are being well looked after in their familiar environment. Excellent
service without which we would not be able to cope.

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Review of

Home Instead (Banbridge, Newry & Mourne)

from Mark H (Son of Client) published on 24 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was always anxious about home visits; she has dementia and didn’t want anyone coming to her home as she was too independent. She then agreed to a visit from Home Instead and met with the director, who then allocated a companion to her for home visits, shopping, going to the park and doing everything
my mum would like to do. She just has so much fun; she loves her carer calling now.
Initially, Home Instead drew up quite an extensive care plan for my mum's life; her childhood, her work career, and her passion for her dogs, so her carer can relate to all aspects of my mum’s life. They’ve been to a restaurant for Mum’s birthday, go to the park with Mum's dog and sometimes just sit at home and chat. The time they spend together is now invaluable to Mum as it allows her to maintain her independence, albeit with a bit of help, from her new friend. A wonderful organisation; my mum and family couldn’t be happier.

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Review of

Home Instead (Banbridge, Newry & Mourne)

from Anne C (Client) published on 1 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful I signed with Home Instead. They are very professional yet very down to earth. My cleaner is always on time and very good at her job.

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Review of

Home Instead (Banbridge, Newry & Mourne)

from G B (Client) published on 12 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead became my care provider 13 months ago when the NHS trust were unable to provide me with the home care they assessed was necessary. The carers are all warm, friendly people with caring as their main focus. The house they spend with me daily have become a looked forward to experience. Bending
down, stretching and heavy lifting are difficult for me and the carers are more willing to help. They are there for me when being washed but are never intrusive. If I did not have them life would be difficult.

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Review of

Home Instead (Banbridge, Newry & Mourne)

from Richard G (Son of Client) published on 6 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our situation was a challenging one for the Home Instead in that both parents required 24-hour live-in care, and for the last 12 months, my mother was confined to bed. Having that 24-hour care enabled us to move Mum and Dad back home from residential care, where they had really not settled. It took
a little while for all parties involved to find a pattern and for my mum's medication to be adjusted to her dementia. However, the Home Instead carers were unstinting in their care and patience, and the management team worked hard to adjust to the logistical challenges. We did purchase additional supplemental care, which was vital in covering difficult periods. Overall, we found that the care Mum and Dad received was excellent, and in the case of the final combination of carers, exceptional. It allowed Mum and Dad to return to their own home and live out their remaining months with dignity, something which was hugely important to them and for which we are eternally grateful.

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Review of

Home Instead (Banbridge, Newry & Mourne)

from Irene T (Sister of Client) published on 13 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first met with the Managing Director of Home Instead Banbridge in April 2021, this was to discuss "Live In" 24/7 Care for my Sister, who had a Stroke.
I came away from our meeting, very relaxed knowing that everything possible would be done, for us as a family to ensure that my sister would have
the best care possible and most importantly she would feel happy and secure in her home, meaning I could relax and deal with other duties.
I cannot thank all the Team involved and the "LIve In" Carers for their care/dedication to my sister.
Working closely with the managing director and her team, was a pleasure for me, I was more than happy to leave everything in their control.
I asked myself many times and since just how "Home Instead" managed to keep all "Care" covered, 24/7 hours, when we were all still dealing with "Covid" sickness and other day to day problems, however, the care and dedication/support continued.
Thank you again.

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Review of

Home Instead (Banbridge, Newry & Mourne)

from Madalene W (Friend of Client) published on 8 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided day and night care for my housebound mother, aged 101, to supplement family care. The CareGivers assisted with dressing, toileting, preparing meals, giving medication and providing excellent company.
I can recommend them with confidence.

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Review of

Home Instead (Banbridge, Newry & Mourne)

from S P (Daughter of Client) published on 8 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother already had the maximum care she was allowed under the NHS but this was in the form of 15 minute meal time visits.
We involved Home Instead to provide additional companionship visits in the afternoons.
This was a great success, the carer was excellent, and dealing with the company throughout
the time we were using their services was a great experience, as they listened to what my mother’s needs were and were able to tailor the care appropriately.
All of the managers and staff were easy to contact by email or telephone to discuss the care. I would definitely recommend their services.
We were able to keep my mother at home until the time of her death, which is what she would have wanted.

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Review of

Home Instead (Banbridge, Newry & Mourne)

from C B (Client) published on 29 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to the days that my carer is coming. It is nice to get out of the house for a pleasant walk and also the time in the car. My carer is extremely kind and a good communicator. And an advantage in her favour is a very good sense of humour which in my book gains popularity points.

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Review of

Home Instead (Banbridge, Newry & Mourne)

from B C (Client) published on 28 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without Home Instead I would have difficulty remaining in my own home. My caregiver is very important to me. She is always cheerful and I look forward to her visits. She keeps my home clean and tidy and always has time to listen and talk to me. We both enjoy reading and discussing our latest books.
My caregiver has good IT skills and has helped me get my gadgets working correctly on many occasions! Thank you to the management team at Home Instead, Banbridge for their help and understanding and to my caregiver for all her care and help.

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Review of

Home Instead (Banbridge, Newry & Mourne)

from Jenny H (Daughter of Client) published on 26 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care provided by Home Instead. My mother has visits 4 times per week and has meals prepared and medications supervised. We are so pleased with the relationship Mum has developed with her carer. We have no hesitation in recommending this service provider to anyone!

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Awards / Recognitions (8)

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