Home Care Provider Owned by Home Instead in Cumbria

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for taking the time to review the care service your mum received with our team. It is our intention to deliver the kind of care we would expect for our own loved ones and nothing less, I am delighted you felt the care met your expectations.

Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes

Thank you so much for this review. It means so much to the care team and our Care Professionals when our clients and families feel happy with the service we give. We strive to ensure our clients can be supported to live well in their own homes and it's really comforting to hear that you are feeling reassured that while you are away he is being looked after well. Many thanks, the whole of the Home Instead South Lakes Team.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this review. Every single review really helps people looking for care to be able to make an informed decisions about care providers for their loved one. It was a pleasure to care for your mum, I will make sure her team receive this feedback. With all our very best wishes, General Manager and the whole South Lakes Team.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for the lovely review of your mum's care. I will ensure the team get this feedback. Best wishes, Louise and the whole South Lakes team

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this review which will be passed onto the care professional team. We strive to ensure our clients can be supported to live in their own homes and it's really comforting to hear that you are finding improvements and positive changes already. We really hope the relationship continues to grow and develop. Many thanks from and all at Home Instead South Lakes.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for your lovely review for your mum's team of care professionals. It's so important that we connect with every client on their level as to what's important to them to continue to live at home on their terms. Please use the contacts you have to speak to anyone at the office, including our 24-hour on-call team about anything you wish to raise. We are always keen to get feedback from family and friends, the more the better, as this allows us to improve our service even more. Best Wishes, Louise and the whole South Lakes Team,

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this review. We will make sure we pass this on to your Mothers Care Team. They will be delighted to know their visits are making such a difference to you both as a family. Best Wishes from the whole South Lakes Team.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you very much for this lovely review. We pride ourselves on delivering the kind of care and support we would want for our own loved ones, nothing less. We are so glad you have experienced this with your mum's care. I will ensure this feedback is passed to your mum's team of carers. Best Wishes, from the manager and the whole team at South Lakes.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you for this lovely review of the care your aunt received. It's so important to us that all the family are also supported not just our clients. We are so glad your aunt's last few months were spent feeling cared for and supported. We will pass on this review to your aunt's team of carers, who will be delighted to receive this feedback.
Many thanks and best wishes.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you for taking the time to send in this lovely review. We always aim to ensure we deliver care that we would expect for our own loved ones, nothing less. It's lovely to hear that you have had a wonderful experience of this. I will ensure the feedback is passed on to your Mum's care team. Best Wishes, the whole Office and Care Support Team

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this truly heartwarming review. This is really what outstanding care should look like, and we are so glad our care team made this difference in your situation. I will make sure your team see this amazing review of their care. Best wishes - love from all the team.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for your kind comments. We strive to deliver care that we would want for our own loved ones, nothing less. It's so amazing to hear about your experience, and it will be a pleasure to forward this lovely review to your Dad's care team. Best Wishes to you and your family from everyone on the team at South Lakes.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this very kind review of your experience with your mother's team of care professionals. We always strive to provide outstanding care, the kind we would want for our own loved ones and nothing less. We are delighted that this was your experience. We hope you are doing well and the team pass on their best wishes to you. Kind regards, the whole South Lakes team.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for the kind words which I will of course pass on to your mum's team of care professionals. We strive to provide person-centred care, that we would want for our own loved ones and nothing less. Reading this review we are delighted this has been your experience with us. It was a pleasure supporting your mum and her family. Wishing you all the best wishes, the whole South Lakes team.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you for the kind words and review. I will pass on these comments to the team that supported your Mum and Dad. Our teams always try and go above and beyond in their levels of care and I know they have displayed this with your parents. Best wishes and thanks from the whole team at South Lakes.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you for the lovely comments about our team. I know they have really enjoyed supporting your Mum and indeed supporting you as her fawishes from us all at South Lakes.