Home Instead in Dorset | 3 Home Care Providers

Review of
Home Instead (Dorchester)
from M G (Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

She is always on time. She is a quick worker and always remembers where everything is and what she should do. Jack of all trades e.g. she was able to replace a light bulb for me. She is pleasant to have around.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you very much for this lovely feedback and we are glad the service is of help to you.

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Review of
Home Instead (East Dorset & Blandford)
from P B (Niece of Client) published on 15 November 2024

Submitted via Website • Report

Overall Experience

My husband and I are the only relatives available to support our elderly relative who lives in Dorset and we live in Yorkshire! The support from Home Instead has kept us sane! The care and constancy of the carers meant that Auntie could stay in her much-loved home for two more years after the death

of her husband. The support and friendship for Auntie have been exemplary - and the staff have been marvellous in their liaison with ourselves so that together we could ensure health and happiness. More recently, continuing guidance and support has made the necessary transition to a Care Home worry-free. Brilliant! Thank you!

Reply from Caroline Flay, Owner at Home Instead (East Dorset & Blandford)

Thank you so much for your kind words, we hope your auntie will be very happy in her new setting.

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Review of
Home Instead (East Dorset & Blandford)
from Rebecca H (Daughter of Client) published on 14 October 2024

Submitted via Website • Report

Overall Experience

The care provided by the Home Instead carers was of a very high quality. I was really happy with their professionalism, the relationships they developed with my mother, and the activities they suggested for her. They were well able to manage the challenges her Alzheimer's presented, while still supporting

her to live as independently as possible, and to make sure that she enjoyed life.
The office staff were friendly and helpful, and all of them seemed to know my mum. Any problems we encountered were handled quickly and professionally.

Reply from Caroline Flay, Owner at Home Instead (East Dorset & Blandford)

Thank you so much for your kind words. It was a pleasure to support your mother.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from G W (Wife of Client) published on 30 August 2024

Submitted via Website • Report

Overall Experience

We used Home Instead during June, July and part of August 2024 until my husband was taken into hospital. We were visited by agency members who talked through our needs and gave us helpful advice. We had support twice a week to make my job as a carer easier.
The Home Instead carers were excellent, helpful

and thorough and efficient - they were a pleasure to have in our home. We felt they had been specially chosen to fit into our lifestyle. Thank you Home Instead, I have absolutely no reservations about recommending you to others.

Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)

Thank you for your lovely words, our Care Professionals had nothing but lovely comments after their visits with yourself and your husband and they looked forward to visiting you both.

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Review of
Home Instead (Dorchester)
from J B (Nephew of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience

Home Instead has provided quality care and assistance to my aunt, whose life circumstances have changed significantly in the past year, requiring more intensive care whilst still remaining at home. The management and staff have been very responsive to their client's circumstances and requests and have

tailored their management plan to cater, as best as possible, to my aunt's needs. I was visiting the UK and during the short period we were in the area, we were able to meet with Home Instead and put in place a care plan that would cater for my aunt's future needs as and when they arose. The management team have continued to impress with their careful handling of a number of tricky issues along the way, each of which have been professionally managed and dealt with. Although I live overseas, Home Instead have been very forthcoming in keeping me informed of current issues, for which I am very grateful. Home Instead are doing a great job. Highly recommend!

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you for your kind words and feedback. Both the office team and the care staff take their duties very seriously and it is such a privilege to earn the trust and respect of clients and their families alike. We look forward to offering the best care and support solutions possible for your aunt as she continues her journey with us by her side.

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Review of
Home Instead (Dorchester)
from F P (Daughter of Client) published on 19 July 2024

Submitted via Website • Report

Overall Experience

All round excellent and unique organisation that specialises in enabling people needed care to stay independent at home for as long as possible. Very rapid response, great staff, both carers and management - Home Instead personnel were able to step in at short notice, in difficult circumstances to put

in place an at-home care package that's been great for my family. Easy to navigate, transparent paperwork - very down-to-earth, hands-on and adaptive method - able to respond to evolving situations. Experienced and lovely carers, more like friends and family. Many thanks to the staff behind the scenes and all the carers who get a good balance of efficiency and compassion, and endless patience and humour. So far so good. I would (and have) recommend Home Instead to anyone needing support at home. Thank you.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you so much for this feedback. We are proud of the service we offer and we are especially happy to be able to offer a responsive service that can be so important to our clients and their families in their time of need.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from W L (Client) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience

I've found this service to be just great. The carers are all very conscientious, happy, and efficient. I would recommend this service without hesitation.

Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)

Thank you. It is a pleasure, to support you, and seeing you gain your confidence back has been wonderful to witness.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from E M (Client) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience

Arrives on time and always cheerful, very helpful. Does as requested. Cannot be faulted. Cannot be faulted.

Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)

Thank you for the lovely words. You are a lovely lady to support, and as a team, we enjoy visiting you!

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from G B (Client) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience

I was fortunate enough to be introduced to Home Instead following a spell in hospital with a broken pelvis and wrist. I have been lucky to have one carer for all the visits. Nothing was too much trouble for them and we have formed a red friendship. Thank you, Home Instead.

Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)

Thank you for your lovely comments, you are a delight to visit and you put a smile on people's faces all that meet you.

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Review of
Home Instead (Dorchester)
from Andrew R (Son of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

A good, caring, supportive service provided by both care staff and the management team.
We were able to get the care in place in a short space of time which provided peace of mind at a difficult time.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you for your feedback. We are so happy that we could coordinate a worthwhile service for your family member at a difficult time. Our staff very much looking forward to attending their daily calls and feel that they are making a real difference.

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Review of
Home Instead (Dorchester)
from Steve W (Friend of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

I share a house and care for a 74-year-old friend. As children, we lived around the corner from each other and have known each other ever since. I was his best man and am his son's godfather. My friend has Alzheimer's in its early stages and mobility issues. He also has incontinent bowels and a catheter.

I found helping him shower, getting him into clean incontinence pants and helping him dress in the mornings difficult. Since last autumn, Home Instead has been coming in for an hour each morning to do it for us. They also change his bedding when required and his catheter day bag every week. They are unfailingly cheerful. They normally don't need the full hour and will stop and chat when finished. They show interest in both of our backgrounds, hobbies and interests.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you so much for this feedback. Our staff are so happy to get to know you both and know that their work is appreciated. You are both a joy to see each day.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from J H (Daughter of Client) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience

Home Instead's care professionals step in when life becomes challenging and provide friendly and consistent care to the highest standard. Unlike other agencies you know who is visiting each day from a small dedicated team and your loved one has the comfort of a familiar friendly face on each and every

visit. My mum received excellent care and looked forward to the carer's visits.

Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)

Thank you for your kind words. Your Mum is a lovely lady and she was a pleasure to support. The Care Professionals always enjoyed visiting not just your Mum but your father and yourself too. I know they do miss supporting her. We do hope you and both your parents are doing well in the new home.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from J B (Daughter of Client) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

You have recently started daily visits to my elderly mum, who whilst independent in lots of ats, requires prompt and helpful day-to-day tasks. Your carers are simply perfect for her as she is very jolly and needs and enjoys socialising. Simply perfect, you have enhanced her life and given me reassurance

that there are others who I can work with to ensure she is safe and happy.

Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)

Thank you for your kind words, our care professionals enjoy supporting your mum and always come away with some lovely stories and smiles on their faces.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from F D (Wife of Client) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

My caregivers and myself have agreed that my husband has declined lately, they are so patient and caring and are all we wanted in carers.
I find no cause for any concern as am very satisfied with my husband's care.

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Review of
Home Instead (East Dorset & Blandford)
from Andrea R (Daughter of Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience

The Home Instead team are reliable, friendly, and caring, always putting the best interests of their client first. They commit time and energy to getting to know the client personally and strive to make their lives as comfortable, safe and happy as possible. Several of the team are outstanding in the

care they provide. No task is too large, or too small, and many jobs are done without asking, as a family would. For us, they have also called paramedics, and waited with Mum until they arrived, well beyond their scheduled time. The office works tirelessly to coordinate care with other local agencies, including hospitals, as needed. As they have been caring for my Mum, I feel they have also cared for me. I live overseas, and they do not hesitate to reassure and support me as I share concerns or questions. They maintain as small and regular a team as possible for Mum, and their electronic system for sharing notes and information from every visit is outstanding. Thanks is too short a word!

Reply from Caroline Flay, Owner at Home Instead (East Dorset & Blandford)

Thank you so much for your kind words. I will ensure this is fed back to the team. Hearing feedback like this makes our day.

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Review of
Home Instead (East Dorset & Blandford)
from Debbie F (Daughter of Client) published on 24 January 2024

Submitted via Website • Report

Overall Experience

I am so grateful to Home Instead for their excellent service to my mother. They have been supporting her for nearly five years, and we cannot speak highly enough of the quality of their staff, the leadership and management, and the professionalism of their service. The team of carers became a part of

the family and brightened up my mother's day every time they visited. They have been 100% trustworthy and reliable. I am particularly grateful for their loving care in the last few months of my mother's life when they all went the extra mile to make her feel valued and meet her needs. I have no hesitation in recommending them to others.

Reply from Caroline Flay, Owner at Home Instead (East Dorset & Blandford)

Thank you for your lovely review. It was our pleasure supporting your mum and we will miss her dearly.

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Review of
Home Instead (East Dorset & Blandford)
from J W (Daughter of Client) published on 11 October 2023

Submitted via Website • Report

Overall Experience

The care my mum received was of the highest order. Empathetic. Sympathetic. Tender and sensitive. All through our time with Home Instead she was always treated with great respect and kindness. I was always able to get extra help when I was needed elsewhere. In her last few days on palliative care, the

emotional support I got from her key carers was crucial to me getting through the toughest time of my life. I couldn't have gotten through it without them.

Reply from Caroline Flay, Owner at Home Instead (East Dorset & Blandford)

Thank you for your kind words. We are so pleased that our Care Professionals provided such wonderful care to your mum.

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Review of
Home Instead (East Dorset & Blandford)
from K D (Daughter-in-law of Client) published on 9 October 2023

Submitted via Website • Report

Overall Experience

A particular member of staff provided companionship and care for my mother-in-law over several months. My mother-in-law loved her visits and could not speak highly enough of her.
From first contact to the care provided this company was professional and caring, I thoroughly recommend them.

Reply from Caroline Flay, Owner at Home Instead (East Dorset & Blandford)

Thank you for your kind words. We are so very pleased our care professional made a difference.

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Review of
Home Instead (Dorchester)
from A W (Daughter of Client) published on 27 September 2023

Submitted via Website • Report

Overall Experience

Initially my father was supported by the same carer from Home Instead daily, who understood his needs and built up a positive relationship with him. Sadly, the care and response from different carers over the past two months since she left the company has been inconsistent and generally poor. They have

failed to understand and adapt to his decline in health and no relationship has developed. As I am his main carer and we share a home, I am able to see what has and has not been done during visits according to his care plan and how his basic care needs have not been met regularly. Staff show up on time, but appear to lack training/initiative to note/report changes in health and adapt their response. In consultation with an external health care service support staff, I have made the decision in his best interests to move care providers. The response to reported issues from office staff was not helpful and did nothing to improve the standard of care shown to my father.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you for your review. It is a shame that you have not been happy with the support package for your father since his long standing care giver moved on. We have so many examples of where our staff have developed deep and meaningful personal connections with our clients and have been able to offer effective care and support. We feel sure with time this could have been the case. We wish him all the best with his support needs in the future.

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Review of
Home Instead (Dorchester)
from Janet P (Wife of Client) published on 22 September 2023

Submitted via Postal Card • Report

Overall Experience

Our carers are regular and always calm and efficient. They deal with the situation each day and can be relied upon to help my husband with most personal care he needs whilst keeping his dignity. We feel privileged to have them in our home. We value their knowledge and expertise.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you for the lovely feedback. It's a pleasure for our staff to visit you and your husband. We look forward to supporting you both to live happily at home.

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Home Care Providers Owned by Home Instead in Dorset

Home Instead Locations in Dorset (3)

Home Instead Reviews in Dorset (82)

Home Instead (Dorchester)

Home Instead (East Dorset & Blandford)

Home Instead (East Dorset & Blandford)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Dorchester)

Home Instead (Dorchester)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Dorchester)

Home Instead (Dorchester)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (East Dorset & Blandford)

Home Instead (East Dorset & Blandford)

Home Instead (East Dorset & Blandford)

Home Instead (East Dorset & Blandford)

Home Instead (Dorchester)

Home Instead (Dorchester)

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