Home Instead in Durham | 2 Home Care Providers

Review of
Home Instead (Durham)
from N M (Daughter of Client) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Could not of done any better. Fabulous care and attention to mam. All staff from office to carers very accommodating and friendly and patient with mam dispute her being challenging at times. The family portal is excellent too.

Reply from Helen Armstrong, Care Manager at Home Instead (Durham)

Thank you so much for this lovely review. It has been our pleasure getting to know and supporting your mum. We hope she has settled well in her new home.

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Review of
Home Instead (Durham)
from Tracy W (Granddaughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

We have been using the service of Home Instead Durham for over 4 years. Unfortunately my nana now requires 24/7 care so has had to go into a Care Home. It is due to the staff at Home Instead we have been able to keep my Nana in her home for so long.
The management at Home Instead have always tried

to ensure the same care givers are timetabled to Nana, this is despite her needs changing over the years. This has allowed for an amazing relationship to be built up.
The care and support given to nana over the years has always been outstanding, not only did they do her jobs, personal care and take her shopping, they provided daily companionship to her while family had to work.
As a family we couldn't recommend Home Instead more highly - they are an outstanding company who really do care about their clients individual needs. Thank you.

Reply from Helen Armstrong, Care Manager at Home Instead (Durham)

Thank you so much for this lovely review. It has been our absolute pleasure to support your nana in her own home over the past 4 years.

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Review of
Home Instead (Durham)
from Josephine L (Client) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience

My carers have worked hard and have helped me to see that I can go forward. Needed help to realise a purpose in my life. They helped me cope and raised my spirits by their caring and progressive attitude to my situation. When returning from hospital, they worked so hard for me and with me. My thanks

to my group of carers and the office staff at Home Instead. 20 out of 10 for caring and for helping to encourage me. Love to you all.

Reply from Helen Armstrong, Care Manager at Home Instead (Durham)

Thank you so much for this review and for choosing Home Instead Durham. It is heartwarming to hear how much our team have made a difference in your life.

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Review of
Home Instead (Durham)
from K W (Client) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience

I have had a very good experience of 4 years with Home Instead. Their carers are very capable, responsible, and very nice people.

Reply from Helen Armstrong, Care Manager at Home Instead (Durham)

Thank you so much for this review. It has been our pleasure to support you over the past 4 years.

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Review of
Home Instead (Durham)
from J C (Daughter of Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

The service provided by Home Instead is truly superb. Every aspect from communication with the management team to the care given to my mum has been excellent. My mum's needs have changed over the past year and the increased level of care has been very much the result of joint discussions with the team,

including things noticed by the carers in the home. The care has enabled mum to stay in her own home which is what she wants. As a family we are reassured that she has daily contact with skilled staff who understand her needs. Mum loves their company and looks forward to the visits. The team are really responsive too, replying promptly to any emails, adjusting the care as needed. Basically nothing is too much trouble. They are invested in mum, wanting her to be comfortable and happy. I cannot recommend Home Instead, Durham highly enough. A brilliant service all round.

Reply from Trudi Jameson, Owner/Director at Home Instead (Durham)

Thank you so much for your review, it's a pleasure to support your mum and we will pass these kind words on to the ladies involved.

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Review of
Home Instead (Darlington & Northallerton)
from Deborah M (Daughter-in-law of Client) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

All three cares have been eager to help with tasks. They are friendly and chatty and very well-suited to their roles. I feel very safe for them to be in my home.

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Review of
Home Instead (Darlington & Northallerton)
from N R (Daughter of Client) published on 13 November 2024

Submitted via Website • Report

Overall Experience

After time in hospital and a lengthy period in respite after a fall we needed a care package to suit my mum's lack of mobility needs fairly quickly when she returned home.
After a phone call to the Darlington Management Team, we were immediately put at ease and felt that Mum would be in safe hands

after voicing our concerns that she had been very independent and would be reluctant to accept outside help.
The carers were in place within a week of Mum's homecoming which was exactly as promised.
The team are lovely all very caring and professional and above all treat Mum with dignity. They take an active interest in Mum's well-being and have a lot of laughs with her along the way.
Members of the Management team have undertaken roles as carers for Mum which has impressed us too.
All have helped her through a difficult period of necessary change and we are grateful for the support they have shown my brother and I too.
We would have no hesitation in recommending Home Instead Darlington!

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Review of
Home Instead (Darlington & Northallerton)
from B A (Daughter of Client) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

My mum was treated with care and dignity at all times by the care professionals. Nothing was too much trouble. Excellent service.

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Review of
Home Instead (Durham)
from Isabel F (Daughter of Client) published on 17 September 2024

Submitted via Website • Report

Overall Experience

Home Instead continue to provide excellent care for my mother. She has received daily care input for over 18 months and they have adapted and adjusted to her changing care needs. Staff are all trained and updated with any equipment such as stand-aids, and have provided suggestions for further adaptations

that have improved her ease of transfers.
The service is very friendly and personal. My mother looks forward to visits as the carers provide so much more than just meeting her personal care needs as they also provide companionship and genuinely care for her. I can't recommend Home Instead Durham highly enough.

Reply from Trudi Jameson, Owner/Director at Home Instead (Durham)

Thank you for taking the time to leave a review, it is a pleasure to support your mother, we have shared your kind words with the ladies who support her.

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Review of
Home Instead (Durham)
from Pauline B (Mother-in-law of Client) published on 9 September 2024

Submitted via Website • Report

Overall Experience

Until recently the team has taken great care of my mother-in-law calling in every day to take care of her needs to enable her to live independently. The core team of three worked well together setting up a simple system to ensure all tasks were taken care of.
The office staff were always helpful whenever

I needed to speak to them to make changes to her care and had my mother-in-law's circumstances stayed the same we would have still been using their services.
I can't thank the team enough, you gave us peace of mind when we couldn't pop in, and having your support was a godsend to us.

Reply from Trudi Jameson, Owner/Director at Home Instead (Durham)

Thank you for taking the time to review us, your comments have been passed on to the ladies who supported your mother-in-law, we are pleased we met your expectations.

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Review of
Home Instead (Darlington & Northallerton)
from J T (Sister of Client) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

I can't praise Home Instead enough. They have been supporting my sister for the last two and a half years, enabling her to remain in her own home. They are equally supportive of me, particularly helpful as I do not live locally. Nothing is too much bother and there is always a friendly ear at the other

end of the phone! My sister benefits greatly from having a regular small group of lovely ladies supporting her.

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Review of
Home Instead (Durham)
from Janet R (Daughter of Client) published on 16 July 2024

Submitted via Website • Report

Overall Experience

My mam loves the carer's visits, she's a very social person and enjoys chatting to someone other than myself. They're always kind, friendly and very conscientious with raising any concerns regarding Mam's welfare.
Recently they have helped organise an admiral nurse and from there I've been able to

visit a social group for both myself and mam. I feel this was above and beyond expectations, thank you.

Reply from Trudi Jameson, Owner/Director at Home Instead (Durham)

Thank you for your review; we are so pleased we exceeded your expectations and were able to offer advice.

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Review of
Home Instead (Darlington & Northallerton)
from Paul T (Son of Client) published on 9 July 2024

Submitted via Website • Report

Overall Experience

In September 2023 I commissioned Home Instead (Darlington Branch) to support my mother for an interim period pending relocation, in January 2024, to an extra care apartment located much nearer to me. Both Mum and myself were immediately impressed by the branch manager who proved to be alert, bright,

perceptive, empathetic and professional. The manager dispelled all the concerns we had about employing carers. The three carers the manager matched to my mother all bonded rapidly with mum and were compassionate, warm and capable in caring for her. Mum wished the team could have relocated with her! I have no reservations in recommending the Home Instead Darlington branch.

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Review of
Home Instead (Darlington & Northallerton)
from P R (Wife of Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

We are pleased we chose Home Instead. The hour-long care and same carer provide continuity and unhurried help. My husband regards his carers as friends and I know he is in safe hands if I need to pop out.
Double cost on bank holidays can be a problem so we tend not to use carers on these days.

Reply from Robbie Jones, Director at Home Instead (Darlington & Northallerton)

Thanks so much for your review and we are very pleased to hear how helpful you and your husband find the service. We love to hear of the friendships that are formed and the peace of mind our care professionals provide for loved ones. Thank you.

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Review of
Home Instead (Darlington & Northallerton)
from I W (Client) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

Approximately 3/4 years ago after seeing a TV advert for Home Instead I decided that this company was offering exactly what my husband needed. He had suffered strokes and had a very bad swallowing problem. I rang Home Instead for an appointment and a very professional lady came and assessed what was

needed and was able to give staff extra remaining if required. The caregivers who came were all compassionate, caring, professional and proficient in their work. They all looked after my husband in an exemplary way. Since my husband died all the lovely people now look after me for which I am truly grateful.

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Review of
Home Instead (Darlington & Northallerton)
from E R (Client) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

I knew I would need some help after my operation as I wasn't to lift anything for 8 weeks. I was so lucky to choose Home Instead. The care that has been provided has been excellent and also a great help to my husband, in his 80s with a bad heart. I look forward to my carer coming in the morning to help

me get up and shower. Having my hair dried was an added bonus. Some of the carers in particular were extra caring and thoughtful and very hardworking.

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Review of
Home Instead (Darlington & Northallerton)
from Cowen J (Son of Client) published on 20 May 2024

Submitted via Website • Report

Overall Experience

We have been using Home Instead for nearly a year now since Mum passed away and Dad has dementia, they paired him with a gentleman who visits twice a week and they have a really good bond together, he is like a friend to my dad now. Nothing is too much for them they will go shopping, pop to the chemist

or just sit and have a coffee and a chat if that’s what my dad wants that day. Would highly recommend to anyone looking for home care or company.

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Review of
Home Instead (Darlington & Northallerton)
from P W (Client) published on 15 May 2024

Submitted via Website • Report

Overall Experience

I feel truly blessed to have been given the information leaflet about home instead which led to the care that I am now receiving.
My experience with Home Instead carers and admin staff is that they have become like friends or family. Presently I would not be able to face each day without their smiles

and care. Older age has many challenges and my carers adapt easily as my life changes. In these uncertain times worldwide I count my blessings and Home Instead is one of them.
Many Thanks.

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Review of
Home Instead (Durham)
from J F (Daughter of Client) published on 9 April 2024

Submitted via Website • Report

Overall Experience

My husband and I were so pleased that we used Home Instead when my mum needed care.
The whole team was empathetic, caring, professional, and always went the extra mile. The app gave us a daily report of Mum's health and welfare.
The office staff were always available to answer a phone call.
The carers

were so kind and so patient with my mum. She loved them. Unfortunately Mum felt she needed 24-hour care and at her request, she has moved into a care home. I had so hoped she would manage at home with the assistance of Home Instead. Care is expensive but we felt the whole team at Home Instead gave value for money and I would not hesitate to recommend them.

Reply from Trudi Jameson, Owner/Director at Home Instead (Durham)

Thank you for your lovely review, it was a pleasure to support your Mum. We are so pleased we met your expectations.

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Review of
Home Instead (Durham)
from L R (Daughter of Client) published on 12 March 2024

Submitted via Website • Report

Overall Experience

Every aspect of the service provided by Home Instead has been outstanding. The care my mum has received to date has been personalised and sensitive to her changing needs. Thank you to all at Home Instead.

Reply from Trudi Jameson, Owner/Director at Home Instead (Durham)

Thank you for your review of our care and support, we have passed your feedback to the care professionals.

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Home Care Providers Owned by Home Instead in Durham

Home Instead Locations in Durham (2)

Home Instead Reviews in Durham (127)

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