Home Instead in East Sussex | 5 Home Care Providers

Review of
Home Instead (Brighton, Hove and Shoreham)
from Jane P (Daughter of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Home Instead have been providing care for my elderly parents for a year now. They are getting progressively frail and Mum has severe memory loss (Dementia) and my step dad is going blind. The excellent carers visit daily for an hour to encourage them to get up, wash, take their tablets. They provide

them with breakfast and do household chores.
My Mum was very resistant to having any one in her home, but has now accepted their help and is extremely fond of both carers. My Step Dad loves their company, and looks forward to their daily chats and banter. They have become trusted friends.
I have been able to take a 3 week holiday, safe in the knowledge they are being cared for. They even helped with video calls, it was wonderful keep in contact with my parents whilst traveling.
Home Instead enable my parents to continue to maintain their independence and live in their own home, and give us the reassurance they are safe.
I simply don't know how we would cope without them.

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Review of
Home Instead (Brighton, Hove and Shoreham)
from Steven T (Son of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My 94 year old mother visits for a week every month in order to give her a change of scene and to give my sister who she lives next door to a break. Home Instead has enabled us to do this. They provide professional, empathetic and reliable carers that my mother now considers to be friends who she looks

forward to seeing. I would recommend Home Instead to anyone looking for help caring for a loved one.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your kind words; the team very much enjoy supporting your mother when she stays!

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Review of
Home Instead (Brighton, Hove and Shoreham)
from A K (Daughter of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My father's dearest wish was to live in his own home for as long as possible after my mum passed away in 2018. And at the age of 96 he has only just a week ago moved into a care home. The only reason he managed to stay in his house for so long was due to the care and service provided by Home Instead.

Genuinely warm and caring team, who he grew extremely fond of and always looked forward to their visits.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

It was a pleasure for us to support your father at home - and thanks for your lovely review.We (and I'm sure the foxes!) miss him. All the best.

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Review of
Home Instead (Bexhill & Hastings)
from Tim M (Son of Client) published on 7 March 2025

Submitted via Website • Report

Overall Experience

Since engaging Home Instead a number of months ago, I have had peace of mind that someone is checking on my mum each week. It's a long round trip from where I live and Mum was getting worried about minor things which she couldn't explain. Now that Home Instead see her each week, they can put her mind

at rest, as well as mine, and I have an extra pair of eyes on her to see how she is doing. My mum has always resisted having help and yet she always looks forward to the visit from Home Instead.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave this lovely review for us - and we are happy to know that our clients family also feel the benefit of our visits to our clients.

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Review of
Home Instead (Bexhill & Hastings)
from L G (Daughter of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Home Instead have provided care for my mother over the last four years until she, at 97, had to go into residential care. Both my sister and I live in London so any emergency can take time to deal with. We have relied greatly on the help and experience of the CarePros at Home Instead and have never

found them anything but professional, supportive and willing. We would not hesitate to recommend this dedicated group of people.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to give such a lovely reference. With best wishes to your Mum in her new home.

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Review of
Home Instead (Bexhill & Hastings)
from S M (Daughter of Client) published on 13 January 2025

Submitted via Website • Report

Overall Experience

We used Home Instead to care for my mum for almost a year and they were absolutely fantastic. Mum was reluctant at first, but soon came to think of the care professionals as friends. They were all very kind and caring and nothing was too much trouble, often completing a phenomenal amount of tasks at

each visit as well as friendship. We were kept fully informed about mum's care at all times. I cannot recommend them highly enough.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Many thanks for the review and we will pass your compliments to the team.

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Review of
Home Instead (Bexhill & Hastings)
from S G (Daughter of Client) published on 8 January 2025

Submitted via Website • Report

Overall Experience

Home Instead looked after my mum for many years when she was alive and now care for my stepdad. They always go above and beyond with the care they provide. I am alerted if there are any issues so I feel comfortable knowing that my stepdad is safe to remain in his own home, something that he needs for

his overall wellbeing. I cannot recommend them highly enough.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave such a lovely review. We are very happy to know that your Stepdad is receiving the support you feel he needs.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from Jo R (Daughter of Client) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been using Home Instead for 6 months and there has been big improvement on her quality of life and mental well being. Mum has visits 6 days a week and is well supported. It has made her less isolated, enabling her to go for short walks which she was nervous to do before. She has help with

housework and just having some company each day when our family are working gives great peace of mind.

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Review of
Home Instead (Bexhill & Hastings)
from Nicola A (Daughter of Client) published on 17 December 2024

Submitted via Website • Report

Overall Experience

I cannot praise the manager and the deputy and their caring team enough for the exceptional service they provided for my mum. Their kindness and care gave me the reassurance that she was getting the best support she needed. I highly recommend this excellent local service.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for taking the time to leave us a review. It was a pleasure to provide the care and support when it was needed.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from R P (Daughter of Client) published on 11 November 2024

Submitted via Website • Report

Overall Experience

The Home Instead carers who look after my elderly mother are not only well-trained and professional but kind, thoughtful and practical. It is a relief to now be having more hours from this agency as we have the reassurance of reliability of visits and consistency of care, which is really important.

I value knowing exactly who is going in and when and that I would be contacted if any concerns about my mother. Communications seem efficient and it is good to know that my mother's care plan is carefully updated when necessary. Thank you Home Instead, especially for the extra emergency support this summer.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from Janet C (Daughter of Client) published on 1 November 2024

Submitted via Website • Report

Overall Experience

Very happy with all the staff attending to my mum they are all patient and caring. They help to make her day focused and achieve her being able to get some routine in her day. Thank you to the staff much appreciated.

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Review of
Home Instead (Bexhill & Hastings)
from Jane M (Daughter of Client) published on 29 October 2024

Submitted via Website • Report

Overall Experience

Many thanks to the owner and the team, you all really made a huge difference and took lovely care of my mum. I am eternally grateful. The care given to my mum was professional, respectful, flexible and above all done with love & friendship. You went the extra mile frequently too & stepped in when we

needed it often at short notice.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave your review Jane, it is always our privilege to support and care for our clients and thank you for choosing Home Instead.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from Jenny P (Daughter of Client) published on 7 October 2024

Submitted via Website • Report

Overall Experience

We are delighted that Home Instead care for our mother. They looked after Dad superbly until his death last year; this allowed him to die at home which is what he wanted. Mum wants to continue living at home and that is possible with Home Instead's input. I particularly like the fact that Home Instead

prioritises trusted relationships and they do not accept visits of less than 1 hour. Communication is excellent and Mum always knows who she's going to get and when. Thank you so much to all the staff.

Reply from Shahab Azadi, Support Coordinator at Home Instead (Crowborough, Tenterden & Rye)

It has been our pleasure to provide support for your mother, our valued client, and previously for your father. We truly appreciate you and your family for being so understanding, and it has been a privilege to care for your mum. She is a delightful person - very pleasant and highly regarded by our care professionals, who always look forward to their visits with her.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from D F (Client) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

Care staff, overall, have been pleasant and helpful and willing to do anything requested.
Cooking skills vary in experience but all carers have agreed to carry out requests as well as possible.
I appreciate the way the agency provided extra support when I was suddenly taken ill with Covid and complications.
Communication

at the agency, with staff and myself not always the best with occasional changes but matters now are much improved and seem satisfactory.

Reply from Shahab Azadi, Support Coordinator at Home Instead (Crowborough, Tenterden & Rye)

Thank you for your thoughtful feedback and for allowing us the privilege to support you over the past three and a half years. We are delighted to have provided consistent care, even with the challenges posed by limited local staff availability over the past two years. Despite these difficulties, we ensured continuity of care with almost no cancellations, particularly during your recent health challenges related to Covid. Our entire team, including the owner and registered manager, worked closely together to provide round-the-clock support. We also acknowledge the one-time communication issue which occurred about two years ago when there was a brief misunderstanding in the first 30 seconds of a call, where it wasn't immediately clear that the call was from Home Instead. We are pleased that this hasn't happened again and everything has been running smoothly since. Thank you again for trusting us with your care.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from N K (Husband of Client) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

What an excellent organisation. We have been very grateful for their service. A friendly and efficient service at all times during their welcome visits.

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Review of
Home Instead (Lewes District & Uckfield)
from P A (Son of Client) published on 30 September 2024

Submitted via Website • Report

Overall Experience

Really impressed with the carers who both turn up on time and provide care to my mother in a confident and caring way. Not only are they helping my mother with managing her personal care but they have built up a positive relationship which is also providing emotional support. So far it's been brilliant

and we are now going to increase the care visits from 2 visits a week to 4 visits a week. I really think Home Instead have a good approach for people living with dementia.

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Review of
Home Instead (Brighton, Hove and Shoreham)
from M J (Son of Client) published on 26 September 2024

Submitted via Website • Report

Overall Experience

I would absolutely echo all the other reviews of Home Instead. We have been using Home Instead to provide daily visits for my elderly mother who now lives with us after the death of my father. Mum has significant cognitive decline and the carers bring an upbeat energy, enthusiasm and kindness with them

which has proven a tonic for her (and for us!). Highly, highly recommended.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

We are delighted to be helping! Thanks for your kind words, which we will share with the team.

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Review of
Home Instead (Brighton, Hove and Shoreham)
from A C (Daughter of Client) published on 20 September 2024

Submitted via Website • Report

Overall Experience

We have had support from Home Instead for almost two years. I have really appreciated Home Instead's approach, the way they work professionally, and the team that has supported Mum. I realise the amount of support the team at Home Instead has given Mum and also me! They have gone above and beyond, and

have helped me to keep sane through some difficult times with Mum's health and changing health and circumstances. They have been a font of knowledge and advice, I have learnt a lot from them in terms of caring for Mum and services.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Thank you for your lovely review. It was our pleasure to support your mother. We'll pass on your kind words to the team.

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Review of
Home Instead (Lewes District & Uckfield)
from B M (Daughter of Client) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Home Instead provides support for our mum twice a day. The team who visit are kind and patient and professional. The office staff are always prompt to offer any additional support and to sort out any queries.
Mum has had care from Home Instead for a while now and is most appreciative of her visits

when the caregivers are consistent and really get to know her.

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Review of
Home Instead (Lewes District & Uckfield)
from C H (Son of Client) published on 16 August 2024

Submitted via Website • Report

Overall Experience

Very professional from the outset. They knew exactly how to support Dad and everything is going extremely well. It's interesting how firms have the same CQC ratings but are miles apart. Home Instead Lewes are by far the best care provider in the area.

Reply from Alison Scutt, Owner at Home Instead (Lewes District & Uckfield)

What lovely feedback! Thank you for taking the time to leave a review, it's a pleasure supporting your father. Alison and the team.

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Home Care Providers Owned by Home Instead in East Sussex

Home Instead Locations in East Sussex (5)

Home Instead Reviews in East Sussex (198)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Bexhill & Hastings)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Bexhill & Hastings)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Lewes District & Uckfield)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Lewes District & Uckfield)

Home Instead (Lewes District & Uckfield)

Awards / Recognitions (8)

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