Home Instead in Essex | 9 Home Care Providers

Review of
Home Instead (Basildon)
from J S (Daughter of Client) published on 14 April 2025

Submitted via Website • Report

Overall Experience

My mother's carers are good, polite and caring. We sometimes have problems with the arrangements for her care visits due to staffing difficulties. But most of the time her visits are at the preferred time.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your feedback. We're really pleased to hear that your mother's carers are providing a kind and caring service - that means a great deal to us. We understand how important consistency is, and while staffing challenges can occasionally affect visit times, we're always working hard to ensure continuity and meet preferred timings wherever possible. Your understanding and support are truly appreciated.

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Review of
Home Instead (Braintree)
from Gary S (Son of Client) published on 10 April 2025

Submitted via Website • Report

Overall Experience

When my Mothers friend and carer had to leave very suddenly I was left facing the impossible task of trying to find a care company I could trust to help her. Home Instead were amazing they helped us through the process as we do not live nearby and had little background information on her needs. From

managers to care staff everyone has been so dedicated and caring and Mum saw them more as companions than carers. Everyone acted in my Mums best interests and could be trusted with every aspect of her care from personal care to cleaning shopping hospital and doctors appointments. I would recommend them to anyone seeking help for a relative as they provide a very high quality and caring service.

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Review of
Home Instead (Basildon)
from Suzanne C (Daughter of Client) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Mum has had Home Instead carers come in daily for 9 months. The carers have been kind, thoughtful, patient and very caring towards Mum who is diagnosed with Alzheimer's disease. She has come to know her main carers very well and always enjoys talking to them during service.
Like any service it hasn't

always been smooth running, particularly in the winter when staff sickness happens, however, this has usually been resolved by office staff communicating with myself in a timely manner. Liaising with office staff is easy and queries answered promptly. Overall a very good service is provided. Thank you Home Instead.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

It's so wonderful to hear that your Mum has been receiving such thoughtful and compassionate care from the Home Instead Care Professionals. It sounds like they've really made a positive impact in her daily life, especially considering the challenges that come with Alzheimer's disease. It's also great to hear that, despite the occasional hiccup during the winter months, the office staff has been responsive and communicative. The fact that the service has remained overall very good speaks volumes about the team's dedication. Thank you for sharing your experience, and we appreciate your kind words.

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Review of
Home Instead (Basildon)
from Peter J (Son of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Great service. Mum really enjoys the company and it's great that they help with things that she either might struggle to do, or forget to and that I know that someone is there to check on her, when I'm not able to.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your kind words! We're thrilled to hear that your mum enjoys the company and that our services help with things she may need support with. It's great to know that we can be there for her and give you peace of mind when you can't be around. We truly appreciate your trust in us and look forward to continuing to provide excellent care!

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Review of
Home Instead (Epping Forest)
from Pat S (Son of Client) published on 26 March 2025

Submitted via Website • Report

Overall Experience

We first met Home Instead in early 2024 when my Father required home visit care. We had been recommended Home Instead by local friends and were very pleased from the outset.
Every dealing with them and all their staff has been amazing.
My parents are moving to Dorset and thankfully the company

also operates there so we will be transferring care via the same organisation. Thanks!

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you very much for doing the review. I'm so pleased everything has been great with Home Instead Epping Forest. Good luck with the move and the new local Home Instead!

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Review of
Home Instead (Braintree)
from Kate H (Daughter of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience

Mum has been receiving care visits from Home Instead since she had a hip replacement and found taking care of the house and herself more difficult, and was also showing signs of memory problems.
The hour-long visits help her to begin her day and it's nice for her to chat with the carers as well. Having

visits from the same team members helps her with continuity and knowing who to expect.
They have helped us with household emergencies in the last few weeks, as well as calling the ambulance and staying with her until it arrived when she had had a bad fall in August and the carer had found her on the floor when she arrived.
The team managers are responsive and flexible, arranging extra visits when I was recently away on holiday and couldn't visit and help Mum as I would do normally. The app is brilliant, so much better than a paper file that I can't see unless I'm in her house with her, which is what we had with another care provider we used in the past.

Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for taking the time to provide your comprehensive feedback which we will share with your Mum's care team. We welcome your continued input and we will strive to always maintain these standards.

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Review of
Home Instead (Basildon)
from Paula S (Daughter of Client) published on 17 March 2025

Submitted via Website • Report

Overall Experience

Parents report carers to be friendly and chatty, also have engaged my dad well and included mum in things which is crucial to building trust as the first time accepting carers into their home.
Dad has dementia and as such is confused but has accepted the carers to talk to.

Reply from Jenny Knight, Registered care manager at Home Instead (Basildon)

Thank you for the positive feedback. We are glad we were able to support your dad and engage your mum with the visits.

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Review of
Home Instead (Braintree)
from Carol L (Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

The whole end to end process with Home Instead Braintree is very professional and they really do care about you and your needs.
They do an onsite visit to meet you and establish your requirements.
They match you with the care givers.
The lovely ladies that helped me to recover from my surgery

were great, nothing was too much trouble and they went above and beyond.
Thanks to everyone from Home Instead for helping me

Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you so much for taking the time to write this review which we so value. It has been a pleasure to support you during your recovery and we will be delighted your share your comments with our care team.

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Review of
Home Instead (Thurrock)
from L K (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Reliable and concerned for welfare of my dad.
Have time for a chat with my dad and don't rush out the door.
Treat my dad with respect.
Happy to contact us about important changes by text.
Overall very satisfied.

Reply from Jan Cole, Support Coordinator at Home Instead (Thurrock)

Thank you very much for your kind review, we are pleased you are happy with the care that we provide.

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Review of
Home Instead (Thurrock)
from K P (Son of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Home Instead Thurrock support my mother to a high standard. The carers have never let us down. They have built a very good bond with my mum, and have really got to know her very well. If I phone to ask how she is, they give me an account of how mums day has been.
Without this support my mum wouldn't

be able to live at home.
Thank you all.

Reply from Jan Cole, Support Coordinator at Home Instead (Thurrock)

Thank you very much for your kind review, it is always good to hear how well our carer's get on with their client's.

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Review of
Home Instead (Southend-on-Sea)
from N T (Son of Client) published on 18 February 2025

Submitted via Website • Report

Overall Experience

Home Instead provided exemplary care for my father. They helped him wash and dress for the day, made breakfast and assisted with his medical/personal needs. In the evening they prepared his meal and drinks, assisted with medical/personal needs and helped him to bed.
All the ladies were competent,

caring and diligent, quick to let us know of any issues and make helpful suggestions. We had full confidence in them. They adapted quickly to changes we let them know about.
They were lovely with Dad, developing a wonderful relationship with him. He was relaxed and comfortable with each one, such a testament to them, as during this time my step mother died and he was grieving. Despite all he was going through they managed to keep his spirits up and even make him laugh.
They helped us too, easing our load in a stressful time.
The team in the office were excellent, keeping in contact and responding quickly when needed. The Birdie app was very helpful for the family to see how he was getting on.

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Review of
Home Instead (Basildon)
from Alexandra K (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Home Instead have been supporting my parents for almost a year, providing my dad with much needed respite as my mum has Alzheimer's and Vascular dementia. My parents have built a really good relationship with the carer and my mum considers her a very good friend, which is lovely and means we do not

have to worry about mum and dad, and can go out with peace of mind. The service is reliable, supportive and essential for us and we couldn't be without it now. I am so grateful to the team.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

It's gratifying to receive your positive feedback and I'm delighted to know that our care team is delivering the necessary support to your family members.

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Review of
Home Instead (Basildon)
from K T (Daughter of Client) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Home Instead started caring for my parents at the beginning of the year. I honestly don't know what we would have done as a family without them over this past year.
Both parents have had their health challenges including a broken ankle, broken hip with mixed dementia in the mix. The carers, office

support and manager have been a constant, reliable support throughout this time. Always capable and totally professional in their approach. I feel that they go above and beyond and I will be forever grateful to them. Just knowing that they are going in to visit on a daily basis means that we have that additional peace of mind which has made such a difference especially with our own pressures of work and family commitments. Keep doing what you are doing as you are a fantastic team.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

It's gratifying to receive your positive feedback and I'm delighted to know that our care team is delivering the necessary support to your family members.

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Review of
Home Instead (Basildon)
from Graham L (Son of Client) published on 18 December 2024

Submitted via Website • Report

Overall Experience

Home Instead have been providing care for my mum over four days a week, since the beginning of September. The care professionals who have assisted Mum have been brilliant! They have certainly made a difference to the quality of her life and of course, they have been invaluable in regards to easing the

pressure and stresses felt by my sister and myself, when due to work and our own family commitments, we've been unable to be there for Mum during the days mentioned. They provided a wonderful service, thank you so much.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

It's gratifying to receive your positive feedback and I'm delighted to know that our care team is delivering the necessary support to your family member.

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Review of
Home Instead (Southend-on-Sea)
from A O (Daughter-in-law of Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience

Great care for my father-in-law over the past 18 months. The care providers and the office staff took the time to get to know his needs and deal with any challenges that they were presented with. Visits were rearranged to accommodate taking him to doctor or dental appointments, nothing seemed too much

trouble. Any concerns raised were listened to and dealt with accordingly. A special thank you to his carer who must have the patience of a saint! Highly recommend Home Instead.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for taking the time to review our service. Fantastic to hear our care professional did a good job, will be a pleasure to pass on the feedback.

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Review of
Home Instead (Basildon)
from Pamela S (Daughter-in-law of Client) published on 20 November 2024

Submitted via Website • Report

Overall Experience

Home carers are in on the most part very caring and attentive, possibly some more training for some new staff until they adapt to the client, not sure if one shadowing is always sufficient. But overall the carers are excellent.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you for your positive feedback, we have taken this on board and have implemented more shadows for new carers. We will let the care team know that they are doing an excellent job.

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Review of
Home Instead (Epping Forest)
from Jenny B (Daughter-in-law of Client) published on 29 October 2024

Submitted via Website • Report

Overall Experience

I cannot praise Home Instead highly enough.
We have had a rapidly evolving situation with my mother-in-law necessitating multiple changes in the amount and type of support needed over the last few months. Home Instead has always been very accommodating and extremely helpful. Continuity of care is excellent

with the same set of carers being allocated wherever possible, meaning excellent relationships have been built up. Staff go above and beyond. Communications by phone and email are always answered promptly. Staff show genuine concern for my mother-in-law. Managers did a lot of work pushing and successfully getting an occupational therapist assessment, resulting in her going into hospital rehab post-TIA (transient ischaemic attack) and pending hip revision op. If it wasn't for Home Instead, I don't know where she and us would be!

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

A big thank you, Jenny, for your wonderful review - we're so glad to hear how our team has been able to support you and your family during this time.

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Review of
Home Instead (Braintree)
from J S (Daughter of Client) published on 28 October 2024

Submitted via Website • Report

Overall Experience

Very satisfied with the service from the Home Instead team, they have helped out many times at short notice which we are all thankful for. My dad is very comfortable with their help. Overall the family are very happy with the service provided.

Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for writing this review and for your timely responses anytime we need to consult with you on your father's behalf. It is a pleasure to support your Dad who is always so grateful for our visits and so popular with our team.

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Review of
Home Instead (Southend-on-Sea)
from M O (Son of Client) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

Always professional giving the best care possible to my father. Aware of changing situation with care needs, there is a constant review which ensures the best care for my father.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for taking the time to review our service.

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Review of
Home Instead (Southend-on-Sea)
from D B (Husband of Client) published on 22 October 2024

Submitted via Website • Report

Overall Experience

I had two different workers look after my wife for three hours twice a week. It was only when she went into full time care that those sessions ended. I was very satisfied with the way the two ladies dealt with my wife who with advanced dementia could be difficult at times.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for taking the time to review our service.

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Home Care Providers Owned by Home Instead in Essex

Home Instead Locations in Essex (9)

Home Instead Reviews in Essex (456)

Home Instead (Basildon)

Home Instead (Braintree)

Home Instead (Basildon)

Home Instead (Basildon)

Home Instead (Epping Forest)

Home Instead (Braintree)

Home Instead (Basildon)

Home Instead (Braintree)

Home Instead (Thurrock)

Home Instead (Thurrock)

Home Instead (Southend-on-Sea)

Home Instead (Basildon)

Home Instead (Basildon)

Home Instead (Basildon)

Home Instead (Southend-on-Sea)

Home Instead (Basildon)

Home Instead (Epping Forest)

Home Instead (Braintree)

Home Instead (Southend-on-Sea)

Home Instead (Southend-on-Sea)

Awards / Recognitions (8)

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