Home Instead in Fife | 2 Home Care Providers

Review of
Home Instead (East Fife)
from C K (Niece of Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My aunt who is age 101 has received care from Home Instead for the past two years. In the main the care she received was very good and the carers were always very helpful to her, I would add that some of the staff were exceptional.
I have no hesitation in recommending the company for the dignity, personal

care and friendliness she was given.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

It has been a privilege looking after your Aunt. Many thanks for the review we will ensure we pass the comments onto the Care Professionals

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Review of
Home Instead (West Fife & Kinross)
from J B (Daughter of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Home Instead (West Fife and Kinross) have continually provided amazing support and outstanding personal care to my dad over the last year enabling him to live safely at home. The carers have all been wonderful with dad. They are all lovely, kind, friendly, compassionate, patient, positive, fun, caring

and respectful of dad's wishes and dignity. They have all got to know dad, his interests and our family. Dad and I have really enjoyed getting to know the carers too. As well as daily care, I'm grateful that they can accompany dad to medical appointments.
The staff in the office have all been amazing, incredibly supportive, friendly, compassionate and nothing is too much trouble for them, even at short notice. Communication is excellent. I live a distance from dad, so Home Instead have provided peace of mind that dad is being well looked after. I can't thank Home Instead enough! I would definitely recommend Home Instead 100%! Thank you so much.

Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)

Thanks so much for such an amazing review. It is our pleasure to support your dad and the wider family. Every interaction is a joy!

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Review of
Home Instead (West Fife & Kinross)
from K W (Daughter of Client) published on 21 November 2024

Submitted via Website • Report

Overall Experience

Home Instead (West Fife and Kinross) have been absolutely wonderful in the care and support they have consistently provided my mum (and therefore also me!) over the last few years. Their input and services have allowed my mum to continue to live, happily and safely, in her own home. The care givers

have been fantastic, providing excellent personal care, as well as fun and stimulating companionship. The consistency has allowed my mum and I to get to know them and build great relationships. The team in the office have also been absolutely fantastic - lovely, friendly and supportive, and in my experience they always go the extra mile to provide help and support. Overall the whole Home Instead team have provided an extremely high level of service and care. They have always been very reliable and communicative, which is so important. Would 100% recommend! Thank you!

Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)

Thank you so much for your wonderful review of our service. It is a pleasure to support your mum so she can continue to live well in the comfort and familiar surroundings of her own home. Thanks again from the whole team at Home Instead West Fife and Kinross!

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Review of
Home Instead (East Fife)
from Alistair M (Friend of Client) published on 28 June 2024

Submitted via Website • Report

Overall Experience

Home Instead East Fife has been supporting my mother-in-law since February 2024. The level of support has far exceeded the expectations of my family and I. From the start, the overall service is highly professional. Every aspect is delivered exactly as promised. But most important are the carers. My

mother-in-law deeply values the companionship and friendship they have all provided. This has made her very happy and contented. As a family, we are deeply grateful.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you very much for the kind review, will ensure the Care Professionals are recognised. It is a pleasure looking after your mother-in-law.

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Review of
Home Instead (East Fife)
from Jean A (Wife of Client) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience

I have been my husband's carer for quite a number of years as he has quite a few health problems including heart and lung problems. Since December 2022 he was diagnosed with cancer of the liver and no treatment prescribed due to his heart and lung condition. My daughter felt I needed a break and found

out about Home Instead. With their help of 4 hours a day over the 3 days I was away and arranging family support as well my husband was supported very adequately without him feeling any distress resulting in me being able to relax and make the most of the arrangements. Home Instead was an excellent service with a good understanding of the type of support needed to give my husband confidence in the staff and an enjoyable experience.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for your kind words, we will ensure to pass this onto the care professionals. It was a pleasure supporting your husband to allow you have a well-deserved break without worrying.

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Review of
Home Instead (East Fife)
from Elaine E (Client) published on 8 February 2024

Submitted via Website • Report

Overall Experience

My care needs are financially supported by my local council and the Independent Living Fund. Ideally, I would employ just one care agency. Realistically...impressed by the care you gave to my mum, I turned to you also for some regular sleep and annual leave cover.
My 'designated lead carer' from you

was thankfully available for both in January. We work well together. She happily tends to my needs without constant instruction and has become increasingly aware of my ever-changing condition, ready to address it accordingly. Caring for someone in their own home is not just a list of tasks. Helping your client enjoy life despite illness and disability is very important. Feeling valued, encouraging and supporting 'my interests' - music making through my piano and my voice - singing helps my impaired lung capacity, being my helping hand whilst I create cakes - all matter to me and I hope to give pleasure to others.
C: Caring
A: Attentive
R: Respectful
E: Encouraging
Home Instead Care

Reply from Euan Lafferty, Director at Home Instead (East Fife)

It was a pleasure caring for your mum and glad you are trusting us with your care and are happy with the quality of care you are receiving from Home Instead East Fife. We will ensure we feedback to the care professional your words.

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Review of
Home Instead (East Fife)
from Douglas C (Client) published on 27 November 2023

Submitted via Postal Card • Report

Overall Experience

First class service from the ladies who come on a Thursday. After losing my wife, they have filled a gap to the highest standard.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you so much for the review. We are honoured to be able support you. We will ensure the care professional receives your feedback.

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Review of
Home Instead (East Fife)
from Gus B (Son of Client) published on 16 November 2023

Submitted via Website • Report

Overall Experience

This is the first time I have visited their offices as usually communication is by email.
The manager and staff could not be nicer to me visiting personally.
As to the service our carer gives to Dad, it's very good, attending to any of his needs.
Thanks.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you very much for the kind review. We have a saying about the office if the lights are on someone is home so more than welcome to come in. We are proud to be able to support your dad

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Review of
Home Instead (East Fife)
from Gavin S (Son-in-law of Client) published on 28 September 2023

Submitted via Website • Report

Overall Experience

Making memories for a special grandad.
From our first contact with the care manager, we were in safe hands. Our daughter’s wedding was weeks away, we wanted Gran and Grandad there.
The manager captured our requirements in a caring way, she understood the importance of family and came to Grandad’s

house together with her chosen carer.
“What a lovely girl my carer was, she was at my side all day and helped me to enjoy my wedding meal. Gran and I were delighted to be able to spend the day in the hotel, so much better and more memorable than looking at wedding pictures after the event. Please thank her, she was brilliant.”
The carer is passionate about looking after the elderly, showing she cares in so many ways. She managed Grandad out and back from the restrooms, she travelled to and from the wedding with Grandad, making sure both were comfortably in bed before she left them.
We wouldn’t hesitate to return in the times ahead.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

We are so happy to have helped in making your daughter's wedding special. We will ensure to feedback to the Care Pro with kind words.

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Review of
Home Instead (East Fife)
from M R (Wife of Client) published on 19 July 2023

Submitted via Postal Card • Report

Overall Experience

The girls are very pleasant and willing. Sometimes I feel they rush through showering and dressing and the bed is often pretty roughly made. All housework jobs are done very well.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for taking the time to submit the review. We are glad the Care Professionals are settling in and the housework is of a high standard. We will arrange a service review to ensure everything is of the same high standard.

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Review of
Home Instead (East Fife)
from N R (Partner of Client) published on 14 July 2023

Submitted via Website • Report

Overall Experience

We are having a great experience with Home Instead (East Fife), from our initial visit through to our current carer, they are exceeding all expectations. Long may this continue! Our carer is thoughtful, compassionate, keeps very busy and fits in perfectly with our lifestyle. A real joy to see the interaction

between carer/client each day, especially their initial meeting in a morning. It gives me great joy and confidence to me leaving for my work each day. Thank you.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for your kind words and taking the time to write us a review. It is great that the Care Professional has settled in so quickly.

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Review of
Home Instead (East Fife)
from Barry S (Son of Client) published on 11 July 2023

Submitted via Website • Report

Overall Experience

Home Instead (East Fife) have an excellent bank of carers so could offer great support even when the lead carer wasn't available. They were very flexible and gave great comfort to the family.
They also had availability when others didn't and communication was good.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

It was a pleasure supporting and caring for you mother. Thank you for taking the time in providing feedback to Home Instead (East Fife).

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Review of
Home Instead (East Fife)
from Hazel D (Client) published on 1 March 2023

Submitted via Website • Report

Overall Experience

Home Instead has provided my father with several hours of care over the last two months so I think I am now in a position to provide some feedback. I have found both the caring staff and the management very helpful. The management took time to ask precise and relevant questions in order to gain a comprehensive

understanding of my father's needs, demonstrating not only professionalism but flexibility and concern. They have also returned my calls promptly and taken on board my requests. Despite unknowns related to recruitment and provision of caring staff, they have sorted these matters out within the time frame they initially announced. My father's main carer is competent, friendly, easy to talk to, and experienced. (So far, I cannot comment on the secondary carers as I have yet to meet them). I would recommend this agency.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for reviewing us here at Home Instead East Fife. We are very grateful and pleased to receive positive feedback regarding the care and support being received from us for your father.

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Review of
Home Instead (East Fife)
from A W (Wife of Client) published on 24 February 2023

Submitted via Postal Card • Report

Overall Experience

Happy overall with care - one-hour, Monday-Friday.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for taking the time to review Home Instead (East Fife). We are very grateful and pleased to receive positive feedback regarding the care and Support being received by us for your husband.

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Home Instead Locations in Fife (2)

Home Instead Reviews in Fife (14)

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