Home Instead in Glasgow City | 2 Home Care Providers

Review of
Home Instead (Glasgow South)
from H P (Daughter of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Mum has been supported by Care Pros from Home Instead since November 2024. We have found the office team to be very helpful and responsive to changes in Mum's requirements, even at short notice. Mum has enjoyed the companionship of the Care Pros and the help they have given her to continue to lead the

life she wants.

Reply from Sandra Salvona, Client Relationship Manager at Home Instead (Glasgow South)

Many thanks for taking the time to post such a lovely Review. I will make sure both the Office Team, and the relevant Care Professionals are made aware of your kind words

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow North)
from Sharon U (Sister of Client) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Delighted with the respite services provided by Home Instead (Glasgow North) for my Brother recently.
The organisation was quick to respond to and action my request and they were very professional and reliable.
These were mainly companionship and welfare check visits to my Brother's home whilst I

was on holiday.
My Brother really enjoyed the company of the carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow North)
from Roano P (Son of Client) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Home instead continue to provide an excellent service for my 98 year old mother. They are professional, patient and considerate. The service has exceeded our expectations and we have no hesitation
in recommending their 1st class service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow South)
from Jacqueline F (Daughter of Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience

Don't use this company. I remember the Client lead of South Glasgow visiting our home making big promises and selling a dream of her staff who'd apparently free me up from my caring duties and they'd do things like "make a pot of soup" and "let me go for hobbies or a coffee and get me back to being

me" Reality? Staff who turn up and do nothing for the hour or shout on me to assist them or leave me to do all the work - none of them brought the required PPE like aprons or gloves so I had to provide them. Final insult was the Service manager saying after an hour long meeting she agreed we'd had bad service and would sort it we're still weeks later receiving invoices for payments - Avoid avoid avoid. Zero stars for everything which the website doesn't allow!

Reply from Sandra Salvona, Business Development Manager at Home Instead (Glasgow South)

Hi Jacqueline and thank you for your feedback. We are sorry that you were not satisfied with your experience, but feel it is important for us to clarify some points. Our team are trained to follow professional care standards, including the use of appropriate PPE, which is a strict requirement. If there were any concerns regarding service delivery, we always encourage open communication so that we can address them immediately. We also want to note that your concerns were acknowledged and addressed at the time, including waiving the invoice as a gesture of goodwill. Given that resolution was reached, we are disappointed to see this review misrepresenting the outcome. We remain committed to providing quality care and would be happy to discuss any outstanding concerns. Please don't hesitate to reach out to us directly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow South)
from A R (Daughter of Client) published on 9 December 2024

Submitted via Website • Report

Overall Experience

We needed to call on Home Instead at very short notice. The service was excellent; in less than 24 hours, a visit was arranged to assess what we needed and the service started on the day we requested. The team are professional, kind and attentive, treating everyone as an individual and matching the

care delivered to what the client needs.
I would absolutely recommend Home Instead to anyone looking for care at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow North)
from Lata J (Daughter of Client) published on 3 December 2024

Submitted via Website • Report

Overall Experience

I am very pleased with the support my mother is receiving from Home Instead.
Her carer is very supportive and kind to my mother. They go shopping together and any other activities that need to be actioned. Her carer helps my mother in the house with ironing and helps her with tidying out the fridge

etc. They also sit and have a chat. The companionship and friendship have been a great support to my Mother. The carer and office staff are very respectful and polite. Also, The office staff and Manager are always very helpful and supportive and quick to respond. Feedback from my mother is that she is very happy with the service and support provided.

Reply from Kaytrina Scott, Service Manager at Home Instead (Glasgow North)

Thank you so much for your kind feedback. We're thrilled to hear that your mother is happy with the care and support she's receiving from Home Instead. It's heartening to know that her carer's kindness, companionship, and help with activities like shopping and household tasks have been so valuable to her.We're also pleased that you feel our office team and manager have been able to assist you in a polite and responsive manner. Your thoughtful words mean a lot to us and will be shared with the entire team as encouragement to continue providing the high standard of care we strive for. Thank you once again for sharing your experience. It's an absolute privilege to support your mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow North)
from Christine M (Client) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

My first contact with 'Home Instead' was in November 2021. I'd just come out of hospital, and my family had arranged for me to have support from the company, in order to help me adjust to moving into a new flat. All the ladies who provided 'companionship' were kind, courteous and very helpful. Although

each lady was different, their support allowed me to enjoy life again. My confidence returned after having had severe anxiety and depression. Office staff were helpful and supportive and was much appreciated. After 2 1/2 years of care, some of the ladies have become friends. I can thoroughly recommend 'Home Instead's' help, support and care. First class!

Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)

Thank you very much for your kind review. It is lovely to see such positive feedback on the service provided. The team will be delighted to hear they have succeeded in supporting you to build your confidence back up and live your life to the fullest again. We wish you all the best in your future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow North)
from G Y (Client) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience

I think it's a question of managing expectations. I see the wider picture since a client/staff meeting which I could attend recently. I expected to form a relationship with one helper who came two hours a week. I have had five different helpers, one heavily pregnant. But all pleasant, friendly and helpful.

Managing staff notes is challenging and I like meeting new people and appreciate cleaning and use of a car particularly. I have two carers in my family. Thank you.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for your feedback, we appreciate the comments made and we will continue to welcome feedback from our clients on areas we can change for both clients and care professionals to ensure continuity of care. Thank you for attending our recent meeting, I look forward to meeting with you again. Take care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow North)
from M H (Nephew of Client) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience

Following a successful engagement of Home Instead around 2010 to 2013 for my late mother, we were pleased to see that the high standards are still in place in 2024. Our aunt (my late mother's younger sister) has benefited hugely from the daily weekday contact and support. Accurate billing, quarterly

client review meeting. Great service.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you so much for your kind words. We try our best and will continue to review our services to ensure we are providing the high standards of care. We again appreciate your feedback and will continue to reach out to our clients and families then feedback to the office team and care professionals.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow South)
from J T (Client) published on 18 March 2024

Submitted via Website • Report

Overall Experience

I have received support from Home Instead for more than four years. Over this period, I have always found the Care Team to be extremely professional and caring. All the caregivers have been well-trained, helpful, and friendly and I look forward to their visits.
The company has also tried to provide

a consistent team of caregivers which has helped me greatly with my rehabilitation exercises.
I would have no hesitation in recommending Home Instead.

Reply from Rod Lauder, Registered Care Manager at Home Instead (Glasgow South)

Thank you very much for taking the time to provide us with your feedback. I am delighted to hear how positive your experiences have been and that you would recommend us!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow South)
from Anne F (Daughter of Client) published on 14 March 2024

Submitted via Website • Report

Overall Experience

My mum was not keen to have help at home, but now she seems so much happier and content, she has the same regular carer, who is lovely and kind and gets on well with my mum.
We had to change one of the days and this meant a new carer on that day, mum is also very happy with the new day and carer.
This

has taken the stress off the family, we were constantly worrying about her managing since my dad died last year. It has helped us all get some balance back in our lives.

Reply from Rod Lauder, Registered Care Manager at Home Instead (Glasgow South)

Thank you very much for taking time to provide us with feedback. We are delighted to hear the positive impact our service has had on Mum and the whole family. We hope you continue to enjoy the care and support from Home Instead Glasgow South!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow South)
from Lorraine S (Daughter of Client) published on 13 March 2024

Submitted via Website • Report

Overall Experience

A great help to my mum. One staff member in particular is excellent - she has a chat while doing her chores and Mum looks upon her as a friend. Reliable and always on time
Also very flexible as Mum's needs have changed.

Reply from Rod Lauder, Registered Care Manager at Home Instead (Glasgow South)

Thank you very much for taking time to give us feedback on the service which we provide. We are delighted that this has been such a positive experience and has been responsive to Mum's changing needs!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow South)
from T Y (Son of Client) published on 12 March 2024

Submitted via Website • Report

Overall Experience

The carer was very professional and did the cleaning to a very high standard. I was very pleased. They also have a friendly manner and took the time to chat with me which was nice and very much appreciated. During my time with this agency I have had work done by three of their staff and they have all

been very professional with a cheery manner. The office staff are easy to get on with and take time to understand my needs and how they could be matched to a member of staff. I feel valued by the office staff and the staff that come to visit me. They take the time to understand what I want and how I want it delivered. Nobody seems to rush but instead they get on with the work but take the time to talk to me and make me feel wanted. I gave them advanced notice that my care needs would change over the holiday period which allowed them to schedule additional visits. That worked well.

Reply from Rod Lauder, Registered Care Manager at Home Instead (Glasgow South)

Thank you very much for taking time to give us feedback on the service which we provide. We are delighted to hear the positive experience you have with Home Instead Glasgow South. We hope you continue to enjoy working with our team and that you are happy with our matching process!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow North)
from Shirley B (Client) published on 6 March 2024

Submitted via Postal Card • Report

Overall Experience

My carer keeps me safe and I always look forward to spending time together. She makes me get the choice of where to go and what to do and helps me out and about. The carer and I couldn't be better.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for your kind review of our service. We are keen to provide a tailored service for each of our clients and I'm pleased to see that we can support you to go out and you look forward to this. I will pass on your comments to the team and the care professional. I look forward to hearing about your next outing with the care professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow South)
from L M (Daughter of Client) published on 29 February 2024

Submitted via Website • Report

Overall Experience

I live some distance from my mother, who was determined to live independently despite complex challenges, and I engaged Home Instead to visit her a few times a week to support her and came to rely on them from a distance. The agency offered her excellent care, in often challenging circumstances, and

kept in touch with me regularly to keep me informed about my mother's needs as they developed and stepped in to support when I reported my own observations to them. She formed close bonds with her carers and they repeatedly thought of new and interesting ways to support her as her needs grew and demonstrated great kindness and patience. The agency was also incredibly supportive to me, offering reassurance and assistance from a distance, when my mother's situation grew more difficult to manage after two years, including tailored ways to continue supporting her. Based on our family experience, I cannot recommend them highly enough.

Reply from Lesley Ballingall, Group Managing Director at Home Instead (Glasgow South)

Thank you very much for taking the time to share your experience with us. Your heartfelt words truly resonate with our team and serve as a reminder of why we are passionate about what we do. It is evident you found comfort and peace of mind in our services while supporting your mother from a distance. Providing excellent care in challenging circumstances is at the core of what we strive for and are thrilled to hear that we were able to meet your expectations.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow North)
from Elaine S (Daughter of Client) published on 12 February 2024

Submitted via Website • Report

Overall Experience

Delighted with the service Mum received in her own home from all the carers, especially two staff members. Amazing! Mum was treated with respect and very well looked after. Would highly recommend.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for taking the time to write a review on the service your mum received from the team. We are proud of the relationships that our care professionals build with our clients. I will ensure this is passed to the care professionals and office staff who supported your mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow North)
from C S (Stepdaughter of Client) published on 18 January 2024

Submitted via Website • Report

Overall Experience

During my stepmother's terminal illness, Home Instead carers helped us ensure that she was comfortable, safe and cared for in her own home right to the end. The care service was consistent, thoughtful, flexible and adapted quickly as her needs and medical requirements changed. The carers went out of

their way to ensure that her wishes and preferences were honoured and that she was never left without appropriate medical support. As a family, we will always be grateful for their professionalism and kindness.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for your lovely feedback, it was a pleasure to support your stepmother and ensure she was comfortable and safe at home. I will pass on your comments to the care professionals.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow North)
from Douglas B (Son of Client) published on 10 January 2024

Submitted via Website • Report

Overall Experience

My mother has enjoyed the support from this care provider for over six months now and is delighted with the service provided. A very professional act on both sides of the business with management and care team both very responsive and empathetic.
We are delighted at the choice we made.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for taking the time to leave your feedback. I am pleased to hear you are happy with the support provided. I will pass your comments onto the office team and care professionals.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow North)
from Agnes B (Niece of Client) published on 16 October 2023

Submitted via Website • Report

Overall Experience

We could not be more happy with the care provided by our two carers and the others from Home Instead. We really get the sense that they are "caring" for my aunt not just providing a service. I love being able to read a little report on how the visit has gone each day. Home Instead as a company has been

well-managed and easy to deal with. They are more expensive than other companies we looked at but I would say that it is money well spent and probably a better reflection of the true cost and value of the service.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for your lovely feedback, I am happy to hear you are pleased with the support provided. I will pass on your comments to the team within the office and care professionals.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Glasgow North)
from Kirsty H (Daughter of Client) published on 30 March 2023

Submitted via Website • Report

Overall Experience

We approached Home Instead when we were in desperate need of help managing my elderly father at home and from the moment we contacted Home Instead we felt we were in safe hands. They arranged to visit very quickly and from the very first visit, they were able to help us put in place what we needed and

arrange for a carer to start within days. The carer was lovely and kind, professional and so respectful of my father. Sadly, we only needed their help for a short time but I cannot recommend them highly enough - they are an unusual combination of incredibly professional expertise with warmth kindness and respect that makes them feel like friends from the outset. Our only regret would be that we didn't engage them earlier.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for taking the time to review our service here at Home Instead Glasgow North. We are absolutely delighted to hear such positive feedback regarding our teams. I look forward to sharing your feedback with the office team and care professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Home Instead in Glasgow City

Home Instead Locations in Glasgow City (2)

Home Instead Reviews in Glasgow City (124)

Home Instead (Glasgow South)

Home Instead (Glasgow North)

Home Instead (Glasgow North)

Home Instead (Glasgow South)

Home Instead (Glasgow South)

Home Instead (Glasgow North)

Home Instead (Glasgow North)

Home Instead (Glasgow North)

Home Instead (Glasgow North)

Home Instead (Glasgow South)

Home Instead (Glasgow South)

Home Instead (Glasgow South)

Home Instead (Glasgow South)

Home Instead (Glasgow North)

Home Instead (Glasgow South)

Home Instead (Glasgow North)

Home Instead (Glasgow North)

Home Instead (Glasgow North)

Home Instead (Glasgow North)

Home Instead (Glasgow North)

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers