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17 Stewart Street, Milngavie, Glasgow G62 6BW
"My sister was desperate to get home for her last few days - without your team this would have been impossible. She had 24 hour care and…" Read all 69 reviews
Home Instead (Glasgow North) employs experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are on offer, combining efficiency and quality, as well as supporting companionship and independence.… Read more about Home Instead (Glasgow North)
18 Seaward Place, Glasgow, Glasgow G41 1HH
"Thank you Home Instead for supporting our family with our Mother's care. Your staff are compassionate, respectful, flexible and friendly. I…" Read all 60 reviews
Home Instead in Glasgow South is a leading private home care agency based in the Southside of Glasgow. Home Instead covers South Glasgow, East Renfrewshire and part of South Lanarkshire. This includes the localities of Giffnock, Newton Mearns, Whitecraigs,… Read more about Home Instead (Glasgow South)
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Reply from Sandra Salvona, Head of Business Development at Home Instead (Glasgow South)
Thank you for taking the time to review our service - its always encouraging to hear that things are going well. I will make sure the Care Professionals who visit are aware of your kind words. Thanks again
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All ladies were so respectful and
Thank you for providing an excellent invaluable service.
Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)
Thank you so much for your kind words. We're truly grateful you took the time to share your experience. It's our privilege to support families during such important moments, and we're so pleased to hear that the care provided brought you peace of mind. Our team takes great pride in delivering compassionate, respectful, and timely care, and your feedback means the world to us. We'll be sure to pass on your lovely comments to the whole team. Thank you again for your trust-it was an honour to care for your loved one.
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Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)
Thank you so much for your kind and thoughtful words. It was both a privilege and an honour to support you and your family during such a deeply emotional and sensitive time. We're truly grateful that we were able to honour your sister's wishes and help bring her home, to be surrounded by the people she loved most. Being able to make this happen was only possible because of the dedication and support from not only our team, but from you, your family, and the close friend who stood by her side throughout. It was a true reflection of the love and care she was held in. I feel incredibly fortunate to have met your sister, and to have had the chance to get to know you and your son as well. Your strength, compassion, and commitment to her wishes were remarkable. Please accept our heartfelt thanks for placing your trust in Home Instead during such a difficult time. Wishing you and your son comfort, peace, and all the very best as you move forward. With warmest regards,
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Reply from Sandra Salvona, Head Of Business Development at Home Instead (Glasgow South)
We really appreciate your comments. You have effectively summed up what we all work so hard every day to do! We are very proud of our Care Professionals and their dedication to the work they carry out so its especially encouraging to read that this is also recognised by our Clients and their families. Its great to hear you have recommended us to others thereby giving us the opportunity to help more people. Thanks again
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I found the initial contact with the company's staff understanding and helpful, and they were very patient with me while I decided whether or not to go ahead. Some anxieties
But above all, the care professional who came to stay with me for a week was an absolute delight. I was in quite a lot of pain and unable to do much for myself, but nothing was too much trouble for her, and she went out of her way to make things as easy and comfortable for me as possible. She even took good care of my cat! She was also good company and an excellent cook! I was sorry to have to say goodbye to her at the end of the week.
Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)
Thank you ever so much for your kind feedback - it's genuinely appreciated and will certainly be shared with the team. It was an absolute privilege to support you during your time with us, and we're delighted to hear that you felt well looked after and happy with the care you received. We were also pleased to be able to accommodate Jasper your cat - we completely understand how important he is to you, and we know how much comfort our pets can bring during challenging times. Wishing you all the very best with your recovery. Thank you once again for choosing our service and for taking the time to share your experience.
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Reply from Sandra Salvona, Client Relationship Manager at Home Instead (Glasgow South)
Many thanks for taking the time to post such a lovely Review. I will make sure both the Office Team, and the relevant Care Professionals are made aware of your kind words
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Reply from Sandra Salvona, Business Development Manager at Home Instead (Glasgow South)
Hi Jacqueline and thank you for your feedback. We are sorry that you were not satisfied with your experience, but feel it is important for us to clarify some points. Our team are trained to follow professional care standards, including the use of appropriate PPE, which is a strict requirement. If there were any concerns regarding service delivery, we always encourage open communication so that we can address them immediately. We also want to note that your concerns were acknowledged and addressed at the time, including waiving the invoice as a gesture of goodwill. Given that resolution was reached, we are disappointed to see this review misrepresenting the outcome. We remain committed to providing quality care and would be happy to discuss any outstanding concerns. Please don't hesitate to reach out to us directly.
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Reply from Kaytrina Scott, Service Manager at Home Instead (Glasgow North)
Thank you so much for your kind feedback. We're thrilled to hear that your mother is happy with the care and support she's receiving from Home Instead. It's heartening to know that her carer's kindness, companionship, and help with activities like shopping and household tasks have been so valuable to her.We're also pleased that you feel our office team and manager have been able to assist you in a polite and responsive manner. Your thoughtful words mean a lot to us and will be shared with the entire team as encouragement to continue providing the high standard of care we strive for. Thank you once again for sharing your experience. It's an absolute privilege to support your mother.
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Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)
Thank you very much for your kind review. It is lovely to see such positive feedback on the service provided. The team will be delighted to hear they have succeeded in supporting you to build your confidence back up and live your life to the fullest again. We wish you all the best in your future.
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Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Thank you for your feedback, we appreciate the comments made and we will continue to welcome feedback from our clients on areas we can change for both clients and care professionals to ensure continuity of care. Thank you for attending our recent meeting, I look forward to meeting with you again. Take care.
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Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Thank you so much for your kind words. We try our best and will continue to review our services to ensure we are providing the high standards of care. We again appreciate your feedback and will continue to reach out to our clients and families then feedback to the office team and care professionals.
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Reply from Rod Lauder, Registered Care Manager at Home Instead (Glasgow South)
Thank you very much for taking the time to provide us with your feedback. I am delighted to hear how positive your experiences have been and that you would recommend us!
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Reply from Rod Lauder, Registered Care Manager at Home Instead (Glasgow South)
Thank you very much for taking time to provide us with feedback. We are delighted to hear the positive impact our service has had on Mum and the whole family. We hope you continue to enjoy the care and support from Home Instead Glasgow South!
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Reply from Rod Lauder, Registered Care Manager at Home Instead (Glasgow South)
Thank you very much for taking time to give us feedback on the service which we provide. We are delighted that this has been such a positive experience and has been responsive to Mum's changing needs!
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Reply from Rod Lauder, Registered Care Manager at Home Instead (Glasgow South)
Thank you very much for taking time to give us feedback on the service which we provide. We are delighted to hear the positive experience you have with Home Instead Glasgow South. We hope you continue to enjoy working with our team and that you are happy with our matching process!
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Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Thank you for your kind review of our service. We are keen to provide a tailored service for each of our clients and I'm pleased to see that we can support you to go out and you look forward to this. I will pass on your comments to the team and the care professional. I look forward to hearing about your next outing with the care professional.
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Reply from Lesley Ballingall, Group Managing Director at Home Instead (Glasgow South)
Thank you very much for taking the time to share your experience with us. Your heartfelt words truly resonate with our team and serve as a reminder of why we are passionate about what we do. It is evident you found comfort and peace of mind in our services while supporting your mother from a distance. Providing excellent care in challenging circumstances is at the core of what we strive for and are thrilled to hear that we were able to meet your expectations.
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