Home Care Providers Owned by Home Instead in Gloucestershire

Reply from Tash Davies, Client Experience Manager at Home Instead (Cheltenham & Cotswolds)

Thank you so much for your wonderful review! We are delighted to hear that you've had such a positive experience with our care professionals. Providing kind, compassionate, and cheerful care is at the heart of what we do, and it's lovely to know that our team has made a difference in your life. Your kind words will be shared with them-they'll be thrilled! If there's ever anything more we can do for you, please don't hesitate to let us know!

Reply from Marie Atkinson, Registered Manager at Home Instead (Cheltenham & Cotswolds)

Thank you for your feedback! We understand that the 2-week cancellation window may not always be ideal and we'll take your comments into consideration for future improvements. Regarding cleaning quality, we appreciate your honesty and will ensure our team addresses this to maintain the highest standards. If you have specific concerns, please feel free to reach out-we're always here to help!

Reply from Marie Atkinson, Care Experience Manager at Home Instead (Cheltenham & Cotswolds)

Thank you for sharing your feedback. We're pleased to hear that some of our team members have provided excellent service, and we will make sure to recognise their efforts. We apologise if any interactions fell short of your expectations. Please know that we are committed to maintaining high standards across our entire team, and your comments will help us identify areas where we can improve. Regarding new team members, we appreciate your patience as they become familiar with their roles and our service standards. Training and consistency are top priorities for us and we are confident that our new staff will soon meet the level of service you expect and deserve. We value your input and hope to have the opportunity to provide you with a seamless experience in the future. Best Wishes.

Reply from Leanne Wimborn, Registered Care Manager at Home Instead (Stroud & South Cotswolds)

Thank you for the review, It is so lovely to see that you are happy with the care you are receiving from the care professionals and I'm very glad to see that any minor queries are being resolved quickly.

Reply from Marie Atkinson, Care Experience Manager at Home Instead (Cheltenham & Cotswolds)

We're delighted to hear that our carers exceeded your expectations! Thank you for recognising their dedication and commitment to providing exceptional care. We'll continue to strive for excellence in every aspect of our service."

Reply from Marie Atkinson, Care Experience Manager at Home Instead (Cheltenham & Cotswolds)

Thank you for sharing your feedback with us. We apologise for any inconvenience caused by unexpected changes in your schedule. Your comfort and peace of mind are of utmost importance to us, and we strive to provide consistency and reliability in our services. We will address this issue internally to ensure better communication and adherence to scheduled arrangements in the future. Please don't hesitate to reach out to us directly if you have any further concerns or preferences regarding your schedule. Your satisfaction is our priority, and we appreciate the opportunity to improve our service delivery based on your valuable feedback.

Reply from Marie Atkinson, Care Experience Manager at Home Instead (Cheltenham & Cotswolds)

Thanks so much for taking the time to share your experience with us. We're thrilled to hear that you found our service to be very professional and that you highly recommend us. Providing exceptional care and ensuring the safety and well-being of our clients are our top priorities, so it's incredibly rewarding to know that you feel your loved ones are in safe hands with us. We take great pride in our compassionate and helpful staff, who are dedicated to understanding and meeting the individual needs of each client. Flexibility is key in our industry, and we're delighted that our team was able to accommodate any last-minute changes seamlessly. Your kind words about our staff's professionalism and presentation mean a lot to us. We strive to maintain high standards, and it's wonderful to hear that our efforts have been noticed and appreciated. Once again, thank you for entrusting us with the care of your loved one, and for your glowing recommendation. Warm regards, Marie Atkinson

Reply from Marie Atkinson, Care Experience Manager at Home Instead (Cheltenham & Cotswolds)

Thank you so much for taking the time to leave such a positive review. We're thrilled to hear that you've had consistently positive experiences with our carers over the last 12 months. Our team takes great pride in providing experienced, professional, and friendly care while ensuring tasks are completed efficiently and with minimal disruption. It's wonderful to know that our efforts have met your expectations and that you've found our carers to be of a high standard throughout your interactions with us. We understand that consistency and reliability are crucial aspects of the care we provide, and we're delighted to hear that you've experienced this firsthand. Your feedback is incredibly valuable to us as we continue to strive for excellence in every aspect of our service. Thank you once again for your kind words and for choosing us to provide care for you. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Warm regards,

Reply from Deepak Pillai, Director at Home Instead Gloucester and The Forest of Dean

Thank you for your kind words. It has been an absolute pleasure supporting Mum and getting to know her. We hope she is settled and comfortable in her new environment. Best wishes from the team.