Home Instead in Hampshire | 9 Home Care Providers

Review of
Home Instead (East Hampshire and Midhurst)
from Sarah K (Daughter of Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience

From the moment we contacted the Home Instead team we were confident that they listened, understood what our mothers needs were and delivered a consistent and caring service. Both the office and visiting team members were wonderful to deal with. Having a tiered service gave us reassurance that we could

increase the level of care as required.
Over the five month period of utilising the Home Instead Service we were extremely happy with what they provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead Central Hampshire
from Susan S (Daughter of Client) published on 10 April 2025

Submitted via Website • Report

Overall Experience

We have been clients of HI Central Hampshire for about 5 years, first for my Dad and now Mum. We have progressed from shorter care sessions to now live in care. All of the carers have been wonderful,- such lovely, empathetic people who are highly professional, work hard and really care about their clients

and families. They take time to get to know their clients and tailor their support to enhance their quality of life, which can be challenging with dementia sufferers. The Care Professionals are supported by an excellent support and management team. The communication with the family is excellent and we appreciate the effort they put in to provide us with a consistent, high quality service, and the openness in flagging issues and finding solutions. Caring for Mum at home for as long as possible is a key priority for our family and HI's high quality service has made this possible. I have no hesitation in recommending them to others, and thank all the team for their wonderful care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead Central Hampshire
from Wendy B (Daughter of Client) published on 10 April 2025

Submitted via Website • Report

Overall Experience

I cannot speak highly enough about all the carers that have supported and helped Mum. They have been professional, patient and so so kind to not just Mum but myself and Dad too. We are struggling with Mum at the moment and they take time for all of us often going over the hour that they are there for.

Despite Mum's stubborn refusal at times they win her round with their kind ways, ensuring Mum's dignity at all times.
They have even won my Dad round who was adamant that no carers would be allowed in!
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead Central Hampshire
from Susan S (Daughter of Client) published on 9 April 2025

Submitted via Website • Report

Overall Experience

From the beginning when my father was reluctant to accept any help, Home Instead have shown a high level of care and patience. The care givers provide a kindness, firmness and sense of humour that has won the hearts of my father, his late wife, my sisters and myself.
After the death of my stepmother,

my father needed more care and Home Instead provided this at short notice. The management have also been very good at communicating with the family and have really tried to accommodate the additional needs.
The care givers are punctual, sensible and very able at domestic duties. They also bring sensitivity, kindness and a lightness to a situation which to family members is more challenging.
Overall Home Instead have enriched the lives of my father and my late stepmother. They have enabled them to stay in their own home and most definitely have eased the burden of care on the wider family who don't live nearby.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Fareham and Gosport)
from Ian R (Son of Client) published on 4 April 2025

Submitted via Website • Report

Overall Experience

From the first time I contacted Home Instead, they have been understanding and supportive. The care my mum is currently receiving exceeds my expectations and has made a huge difference both to her personally and to us as a family.
Communication is excellent and the daily updates from the carers on

the family portal are very useful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead Central Hampshire
from Peter D (Son of Client) published on 4 April 2025

Submitted via Website • Report

Overall Experience

The service and flexibility is excellent. They have a very good quality of carers, who are compassionate and always will to help. Some have a medical understanding and that has been really helpful. Many have become friends with my mum. It's not just caring support but also companionship. Whenever there

has been any last minute requests or changes, they have been very reactive and supportive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead Central Hampshire
from Judy K (Daughter of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Fabulous service from the Home Instead office team and all the Care Pros. No matter who you have contact with, the quality of service is fantastic, and they are joined up in their thinking and approach. I feel we are really working well in partnership together. My dad's new live-in carer has started

this month. Home Instead recruited this person from outside their network but she is absolutely of high standard I'd expect from Home Instead: warm, friendly, professional and above all laughs and keeps everything upbeat yet calm which is so important with Dad who has Alzheimer's. They are settling in well together.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead Central Hampshire
from Suzanne M (Daughter of Client) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Simply the best carers we could wish for to look after our parents. Home Instead looked after my dad before he passed away in December, it was a difficult time for us all but they dealt with the situation with so much care, dignity and empathy. Home Instead carers are now looking after my mum who has

mild dementia, the whole team are excellent. The initial visit and assessment from the manager was completed in a such a kind and considerate way. The office staff are always so helpful on the phone when we need to make changes or I need advice on what would be best for my parents. The carers that visit mum are excellent, so patient and kind. Always willing to take mum out for a coffee and cake, or change the beds, sit and do a crossword or make a meal plan/shopping list - whatever she wishes to do is no trouble for them. The care team have seamlessly fitted into our family and I know that mum loves having their daily visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead Central Hampshire
from Linda T (Daughter of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Mum is happy with the services provided by the carers and does appreciate the care provided cannot think of anything else to say and to be honest I do not want to spend any more time on this statement

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Fareham and Gosport)
from Angie D (Daughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

After researching 3 companies, I decided to go with Home Instead and I'm so glad I did!
From the outset, I was impressed with the initial contact with the company and, following our conversation, I received an informative email .My Mum and I were then introduced to the carers.
My Mum, who is 93,

lives alone and, since the ladies at Home Instead have been coming in twice a day, our family and her friends have noticed such a difference in her. She now has a purpose for getting up and about and she's like her 'old self'.
All the ladies are professional, kind and very caring and it has made such a difference not just for her but for me personally, as I work full-time. However, I can rest assured that she is being looked and if there are any concerns, they contact me straight away and also log notes in a book for each other.
I cannot recommend them highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Portsmouth)
from J S (Son of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

The director and the whole of her team (too many to name but all included) are fantastic as the son of parents who are being cared for I can only recommend them. For my parents the care, insight and love is amazing, especially for people with dementia. For me a child (of 45) the care, response, adaptability,

feedback, assistance, ability to contact familiar people is amazing and essential.
Nobody wants to employ a carer either primarily or secondary but if you find yourself in that position then Home Instead are a go to.
Should I move from secondary to primary, I might consider moving to Portsmouth so they could look after me!

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

Gosh, thank you. We try our hardest to understand the needs of the while family and we are happy that this has come across.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Fareham and Gosport)
from J S (Daughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

My mother is a very proud and independent lady. She was adamant she did not want carers, however her mobility was deteriorating and it was time to give her help around her home.
I approached Home Instead and asked for help and prayed it would work and my mum would see the benefit of carers in her

home.
I have not looked back, they are an absolutely wonderful team. My mum looks forward to carers visiting.
I highly recommend this team.
I would like to say a special thank you to two members of staff for being lovely carers and making mum so happy. Mother never needs to ask you to do things for her, you automatically know what to do.
I would like to say thank you to the lady who works in the office who answers all my questions
Thank you for making this transition in mum's life so easy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Basingstoke)
from Paul N (Son of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I cannot praise the services of Home Instead, Basingstoke highly enough.
They went above and beyond the expected care to ensure my Mother has safe and comfortable in her home right up until the time came where she could not remain in her own home.
Having experienced other care companies in the last

12 months, it was refreshing to find a company that really cares.
Thanks to all of you for making a difficult situation as good as it could be.

Reply from Bob Nicholson, Owner at Home Instead (Basingstoke)

Thank you for your most generous review. It was a pleasure to care for your mother and great to hear that we made such a positive difference.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Fareham and Gosport)
from V H (Son of Client) assisted by family/friend published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum is happy with service provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Portsmouth)
from Mark C (Son of Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience

Home Instead have been brilliant. Their service and flexibility has been a huge help under challenging circumstances. They listened, understood and adapted to our changing needs to ensure the care in place reflected exactly what was required. All the team, from the office through to carers have been

professional throughout and a pleasure to deal with. We thoroughly recommend.

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

Thank you. We're delighted that you and your family are part of our 'family'!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Fareham and Gosport)
from Kathryn P (Daughter of Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My very independent, but frail 87 year old mum has suffered from declining physical health over the past two years and was finally persuaded to have some extra support at home. After researching several agencies, we were recommended Home Instead by a friend who is a community nurse. It has been the

best decision we (and mum) have made. Her team are very professional and kind and I know she relies on their support to keep her safe at home. It should not be understated either, the relief that Home Instead provides to relatives. The constant worry regarding an elderly parent living alone is immense and we are extremely grateful for the peace of mind that the service provides.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Farnborough, Farnham & Fleet)
from S M (Niece of Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My 2nd 5 star review for Home Instead, Farnborough.
Sadly, my uncle recently passed away, but for the past 9 months of his life he was cared for by the most incredible live-in care professional. The carer went above and beyond to give him the most wonderful care imaginable. She was respectful, considerate,

caring, hard working (with very high standards), thoughtful, resilient and always professional. The carer provided stimulating companionship for my uncle, who apart from my weekly visits had largely been living alone for many years. She built up an amazing bond with him which was vital because he had Alzheimer's and we faced many challenges in the final months which the carer handled with energy, compassion, intelligence, efficiency and humour.
I honestly cannot compliment this amazing lady enough and I have been very happy with Home Instead. I wouldn't hesitate to recommend them to anyone looking for a care company.

Reply from Lauren Mitchell, Business Development Manager at Home Instead (Farnborough, Farnham & Fleet)

Thank you so much for your heartfelt review. We have shared all of your feedback with the care professional in question, and have rewarded her internally for the outstanding level of care she provided to your uncle. We are so grateful that you are happy with the level of support Home Instead have provided and thank you for putting your trust in us to care for your uncle when it mattered most. We hope you are coming to terms with your loss and want you to know we are always here for support. Your Uncle will be remembered always by his team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Fareham and Gosport)
from T G (Cousin of Client) published on 16 January 2025

Submitted via Website • Report

Overall Experience

We struck gold when finding these lovely ladies, they have been caring, respectful and so very helpful in assisting us in allowing my cousin stay in her home as she was so keen to do until the end of life. There was nothing they wouldn't do for either of us and we can't thank them enough. I have absolutely

no hesitation in recommending each and every one of them!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Fareham and Gosport)
from Richard S (Client) published on 16 January 2025

Submitted via Website • Report

Overall Experience

A very helpful and friendly firm which goes out of its way to be helpful and friendly, and wants to please their clients. I have nothing but praise for their help, friendliness and willing to carry out any task I request. Nothing is too much trouble for them. All my carers are friendly and look after

me superbly. I would hate to be without them. Long may Home Instead continue to provide such friendly carers to look after me. They turn up on time, and their friendly smile is a real tonic to me. Often I eagerly look forward to their next visit.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Fareham and Gosport)
from Jane M (Niece of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Finding ourselves in a sudden unfamiliar position where my uncle needed care, and living quite some distance away from him, we were struggling with all the processes involved until a friend recommended Home Instead (HI). From the initial meet, through to the current care package we now have I can not

recommend HI enough. I would have been totally lost without them. All their staff are excellent listeners, and do what they say they are going to do, being able to adapt to ongoing changes in needs. Their level of communication is superb regardless of the query, and nothing ever feels like it's too much trouble for them. From when my Uncle came out of hospital to now, we have seen a great improvement in him, no doubt due to the company, care and manner in which these are delivered by the carers. All the daily house tasks that need to occur to allow my Uncle to stay at home are also taken care of by HI. They currently have an "Outstanding" CQC rating, and my goodness they deserve it!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Home Instead in Hampshire

Home Instead Locations in Hampshire (9)

Home Instead Reviews in Hampshire (542)

Home Instead (East Hampshire and Midhurst)

Home Instead Central Hampshire

Home Instead Central Hampshire

Home Instead Central Hampshire

Home Instead (Fareham and Gosport)

Home Instead Central Hampshire

Home Instead Central Hampshire

Home Instead Central Hampshire

Home Instead Central Hampshire

Home Instead (Fareham and Gosport)

Home Instead (Portsmouth)

Home Instead (Fareham and Gosport)

Home Instead (Basingstoke)

Home Instead (Fareham and Gosport)

Home Instead (Portsmouth)

Home Instead (Fareham and Gosport)

Home Instead (Farnborough, Farnham & Fleet)

Home Instead (Fareham and Gosport)

Home Instead (Fareham and Gosport)

Home Instead (Fareham and Gosport)

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers