Home Instead in Hampshire | 9 Home Care Providers

Review of
Home Instead Central Hampshire
from Judy K (Daughter of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Fabulous service from the Home Instead office team and all the Care Pros. No matter who you have contact with, the quality of service is fantastic, and they are joined up in their thinking and approach. I feel we are really working well in partnership together. My dad's new live-in carer has started

this month. Home Instead recruited this person from outside their network but she is absolutely of high standard I'd expect from Home Instead: warm, friendly, professional and above all laughs and keeps everything upbeat yet calm which is so important with Dad who has Alzheimer's. They are settling in well together.

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Review of
Home Instead Central Hampshire
from Suzanne M (Daughter of Client) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Simply the best carers we could wish for to look after our parents. Home Instead looked after my dad before he passed away in December, it was a difficult time for us all but they dealt with the situation with so much care, dignity and empathy. Home Instead carers are now looking after my mum who has

mild dementia, the whole team are excellent. The initial visit and assessment from the manager was completed in a such a kind and considerate way. The office staff are always so helpful on the phone when we need to make changes or I need advice on what would be best for my parents. The carers that visit mum are excellent, so patient and kind. Always willing to take mum out for a coffee and cake, or change the beds, sit and do a crossword or make a meal plan/shopping list - whatever she wishes to do is no trouble for them. The care team have seamlessly fitted into our family and I know that mum loves having their daily visits.

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Review of
Home Instead Central Hampshire
from Linda T (Daughter of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Mum is happy with the services provided by the carers and does appreciate the care provided cannot think of anything else to say and to be honest I do not want to spend any more time on this statement

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Review of
Home Instead (Fareham and Gosport)
from Angie D (Daughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

After researching 3 companies, I decided to go with Home Instead and I'm so glad I did!
From the outset, I was impressed with the initial contact with the company and, following our conversation, I received an informative email .My Mum and I were then introduced to the carers.
My Mum, who is 93,

lives alone and, since the ladies at Home Instead have been coming in twice a day, our family and her friends have noticed such a difference in her. She now has a purpose for getting up and about and she's like her 'old self'.
All the ladies are professional, kind and very caring and it has made such a difference not just for her but for me personally, as I work full-time. However, I can rest assured that she is being looked and if there are any concerns, they contact me straight away and also log notes in a book for each other.
I cannot recommend them highly enough.

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Review of
Home Instead (Portsmouth)
from J S (Son of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

The director and the whole of her team (too many to name but all included) are fantastic as the son of parents who are being cared for I can only recommend them. For my parents the care, insight and love is amazing, especially for people with dementia. For me a child (of 45) the care, response, adaptability,

feedback, assistance, ability to contact familiar people is amazing and essential.
Nobody wants to employ a carer either primarily or secondary but if you find yourself in that position then Home Instead are a go to.
Should I move from secondary to primary, I might consider moving to Portsmouth so they could look after me!

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

Gosh, thank you. We try our hardest to understand the needs of the while family and we are happy that this has come across.

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Review of
Home Instead (Fareham and Gosport)
from J S (Daughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

My mother is a very proud and independent lady. She was adamant she did not want carers, however her mobility was deteriorating and it was time to give her help around her home.
I approached Home Instead and asked for help and prayed it would work and my mum would see the benefit of carers in her

home.
I have not looked back, they are an absolutely wonderful team. My mum looks forward to carers visiting.
I highly recommend this team.
I would like to say a special thank you to two members of staff for being lovely carers and making mum so happy. Mother never needs to ask you to do things for her, you automatically know what to do.
I would like to say thank you to the lady who works in the office who answers all my questions
Thank you for making this transition in mum's life so easy.

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Review of
Home Instead (Basingstoke)
from Paul N (Son of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I cannot praise the services of Home Instead, Basingstoke highly enough.
They went above and beyond the expected care to ensure my Mother has safe and comfortable in her home right up until the time came where she could not remain in her own home.
Having experienced other care companies in the last

12 months, it was refreshing to find a company that really cares.
Thanks to all of you for making a difficult situation as good as it could be.

Reply from Bob Nicholson, Owner at Home Instead (Basingstoke)

Thank you for your most generous review. It was a pleasure to care for your mother and great to hear that we made such a positive difference.

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Review of
Home Instead (Fareham and Gosport)
from V H (Son of Client) assisted by family/friend published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum is happy with service provided.

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Review of
Home Instead (Portsmouth)
from Mark C (Son of Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience

Home Instead have been brilliant. Their service and flexibility has been a huge help under challenging circumstances. They listened, understood and adapted to our changing needs to ensure the care in place reflected exactly what was required. All the team, from the office through to carers have been

professional throughout and a pleasure to deal with. We thoroughly recommend.

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

Thank you. We're delighted that you and your family are part of our 'family'!

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Review of
Home Instead (Fareham and Gosport)
from Kathryn P (Daughter of Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My very independent, but frail 87 year old mum has suffered from declining physical health over the past two years and was finally persuaded to have some extra support at home. After researching several agencies, we were recommended Home Instead by a friend who is a community nurse. It has been the

best decision we (and mum) have made. Her team are very professional and kind and I know she relies on their support to keep her safe at home. It should not be understated either, the relief that Home Instead provides to relatives. The constant worry regarding an elderly parent living alone is immense and we are extremely grateful for the peace of mind that the service provides.

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Review of
Home Instead (Farnborough, Farnham & Fleet)
from S M (Niece of Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My 2nd 5 star review for Home Instead, Farnborough.
Sadly, my uncle recently passed away, but for the past 9 months of his life he was cared for by the most incredible live-in care professional. The carer went above and beyond to give him the most wonderful care imaginable. She was respectful, considerate,

caring, hard working (with very high standards), thoughtful, resilient and always professional. The carer provided stimulating companionship for my uncle, who apart from my weekly visits had largely been living alone for many years. She built up an amazing bond with him which was vital because he had Alzheimer's and we faced many challenges in the final months which the carer handled with energy, compassion, intelligence, efficiency and humour.
I honestly cannot compliment this amazing lady enough and I have been very happy with Home Instead. I wouldn't hesitate to recommend them to anyone looking for a care company.

Reply from Lauren Mitchell, Business Development Manager at Home Instead (Farnborough, Farnham & Fleet)

Thank you so much for your heartfelt review. We have shared all of your feedback with the care professional in question, and have rewarded her internally for the outstanding level of care she provided to your uncle. We are so grateful that you are happy with the level of support Home Instead have provided and thank you for putting your trust in us to care for your uncle when it mattered most. We hope you are coming to terms with your loss and want you to know we are always here for support. Your Uncle will be remembered always by his team.

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Review of
Home Instead (Fareham and Gosport)
from T G (Cousin of Client) published on 16 January 2025

Submitted via Website • Report

Overall Experience

We struck gold when finding these lovely ladies, they have been caring, respectful and so very helpful in assisting us in allowing my cousin stay in her home as she was so keen to do until the end of life. There was nothing they wouldn't do for either of us and we can't thank them enough. I have absolutely

no hesitation in recommending each and every one of them!

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Review of
Home Instead (Fareham and Gosport)
from Richard S (Client) published on 16 January 2025

Submitted via Website • Report

Overall Experience

A very helpful and friendly firm which goes out of its way to be helpful and friendly, and wants to please their clients. I have nothing but praise for their help, friendliness and willing to carry out any task I request. Nothing is too much trouble for them. All my carers are friendly and look after

me superbly. I would hate to be without them. Long may Home Instead continue to provide such friendly carers to look after me. They turn up on time, and their friendly smile is a real tonic to me. Often I eagerly look forward to their next visit.

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Review of
Home Instead (Fareham and Gosport)
from Jane M (Niece of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Finding ourselves in a sudden unfamiliar position where my uncle needed care, and living quite some distance away from him, we were struggling with all the processes involved until a friend recommended Home Instead (HI). From the initial meet, through to the current care package we now have I can not

recommend HI enough. I would have been totally lost without them. All their staff are excellent listeners, and do what they say they are going to do, being able to adapt to ongoing changes in needs. Their level of communication is superb regardless of the query, and nothing ever feels like it's too much trouble for them. From when my Uncle came out of hospital to now, we have seen a great improvement in him, no doubt due to the company, care and manner in which these are delivered by the carers. All the daily house tasks that need to occur to allow my Uncle to stay at home are also taken care of by HI. They currently have an "Outstanding" CQC rating, and my goodness they deserve it!

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Review of
Home Instead (Fareham and Gosport)
from Kate S (Great-Niece of Client) published on 18 December 2024

Submitted via Website • Report

Overall Experience

My great aunt, who lives alone, has always stipulated that she wished to remain at home and independent for as long as possible and Home Instead have been fundamental in making this happen.
The whole team have been so supportive, professional, helpful and kind. They have given us excellent advice and

treated her with respect and compassion at all times.
We can't thank them enough for all they have done to care for her and I would have no hesitation in recommending them.

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Review of
Home Instead (Fareham and Gosport)
from P M (Daughter of Client) published on 18 December 2024

Submitted via Website • Report

Overall Experience

I found myself in a situation in which I suspect I am not alone. An elderly, fiercely independent parent who is determined to live their life out in their own home. My mother, widowed after 70 years of marriage has robust physical health but with failing memory and possible early dementia did not want

any home carers. Not living within easy access to my mum the family were increasingly concerned about how best to support her choice. A fall, from which there was no injury, was the opportunity we needed, home carers were to be allowed. From my first enquiry, the prompt, individual attention to detail was obvious. Several phone calls, initial visits (scheduled at my convenience so I could be present) and follow-up phone calls have meant the care going to my mother is also extended to myself. It is early days of our involvement with this branch of Home Instead but I have every reason to believe this level of care and attention to detail will help to allow my mum to continue living alone.

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Review of
Home Instead (Farnborough, Farnham & Fleet)
from D O (Client) published on 18 December 2024

Submitted via Website • Report

Overall Experience

I have required help with my care for thirty years and have been a client of Home Instead for eight years. Home Instead is the best home care provider I have ever had. They take the time to get to know you so they are able to match the client to the appropriate care professional. Then a team is built

up to give you consistency of care. Their cheerfulness brightens my day. When receiving personal care, my dignity is always protected. I can only speak from my own experience but the care professionals that work for Home Instead do it because they care, it's not just a job to them. It's a great comfort knowing that I have well-trained care professionals caring for me. I have a team of four lady care professionals and I would like to say thank you to 4 staff members in particular for making a difference to my life. I also want to thank another staff member for matching these ladies to me. I could not be happier with the service that Home Instead provides. I would recommend Home Instead to anyone.

Reply from Lauren Mitchell, Business Development Manager at Home Instead (Farnborough, Farnham & Fleet)

What lovely words for the team! Thank you so much, for taking some of your time to write this review. It means everything to us that you feel this way about the care we provide and the team you have supporting you. We hope to be able to support you for many more years to come and continue to provide the consistently great service you have become used to. Best Wishes from everyone at Home Instead Farnborough.

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Review of
Home Instead (Fareham and Gosport)
from G S (Daughter of Client) published on 3 December 2024

Submitted via Website • Report

Overall Experience

The team were brilliant from office staff to carers. They were punctual, always had a smile and a kind word and were incredibly professional, supportive and adapted to an ever changing situation, nothing was too much trouble and we had complete faith in them. The carers treated my dad with the utmost

respect and I personally can't thank them enough for all they did for my lovely dad, myself and my sister. Thank you all so much, you were amazing and made so much difference.

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Review of
Home Instead (Portsmouth)
from Eileen M (Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience

I cannot thank Home Instead enough for their care and professionalism throughout their time looking after me. I was in a very vulnerable place having lost my husband in July, for whom Home Instead cared for him too, and had to endure three operations recently. They looked after me so well, making

sure I was clean and dressed and generally looking after me during the time they were here. I cannot thank you enough for your care, support and empathy. I would highly recommend this company to anyone needing care at home. They are amazing. Thank you to a particular member of staff and your team.

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

Thank you so much for your kind words. It has been our absolute pleasure to have looked after you both. We're so glad that you are feeling stronger in yourself. We'll be back in a heartbeat should you need us again.

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Review of
Home Instead (Southampton)
from K C (Daughter of Client) published on 13 November 2024

Submitted via Website • Report

Overall Experience

My mum has a couple of carers who pop in four times a week for companionship visits. Mum looks forward to them coming and they have such a laugh together. They have made Mum so much happier and I know that if there is a problem, the office will inform me. The service they offer is life-changing, not

only for Mum but also for me.

Reply from Ceilidh Prout, Field Care Supervisor at Home Instead (Southampton)

Thank you for your review - we are so pleased that we are making a difference to Mum's life and that she has a lovely rapport with her care professionals!

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Home Care Providers Owned by Home Instead in Hampshire

Home Instead Locations in Hampshire (9)

Home Instead Reviews in Hampshire (536)

Home Instead Central Hampshire

Home Instead Central Hampshire

Home Instead Central Hampshire

Home Instead (Fareham and Gosport)

Home Instead (Portsmouth)

Home Instead (Fareham and Gosport)

Home Instead (Basingstoke)

Home Instead (Fareham and Gosport)

Home Instead (Portsmouth)

Home Instead (Fareham and Gosport)

Home Instead (Farnborough, Farnham & Fleet)

Home Instead (Fareham and Gosport)

Home Instead (Fareham and Gosport)

Home Instead (Fareham and Gosport)

Home Instead (Fareham and Gosport)

Home Instead (Fareham and Gosport)

Home Instead (Farnborough, Farnham & Fleet)

Home Instead (Fareham and Gosport)

Home Instead (Portsmouth)

Home Instead (Southampton)

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