Home Instead in Hertfordshire | 7 Home Care Providers

Review of
Home Instead (Cuffley, Cheshunt & Harlow)
from Debbie G (Daughter of Client) published on 26 March 2025

Submitted via Website • Report

Overall Experience

I really can't praise the team at Hone Instead enough. They have provided an absolutely excellent service. Everyone on the end of the phone is so kind, friendly and helpful. The manager, has been so incredibly helpful and responsive. We had a bit of an urgent situation and she sorted things out for

us practically overnight. Her assessment visit was so personable and gentle, instantly putting my mum at ease. And the carer for my dad, is absolutely wonderful. She felt like a member of the family, from day 1. She supports my dad with such kindness and compassion and he really loves the time she spends with him. I really could not be more happy with the service and would highly recommend it.

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Review of
Home Instead (St Albans)
from M N (Husband of Client) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

Very helpful

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your kind review - it's great to hear that everything is working so well.

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Review of
Home Instead North Herts
from Monica F (Daughter of Client) published on 11 February 2025

Submitted via Website • Report

Overall Experience

I write this review with heartfelt thanks from my sister and myself. Home Instead has been a godsend. They provided unfailing and professional support for our mother, not only in terms of her practical needs but also in the way they became good friends. I'm not surprised that this aspect has been mentioned

before. Our mother did not particularly want help because she was fiercely independent, but the resistance she put up bore no relation whatsoever to the warmth and happiness she felt on Home Instead's visits. We cannot fault the service we received from both the office and the carers who came out: it was very efficient, friendly, cheerful and reassuring and gave us all peace of mind. Our mother sadly passed away late last year and it meant a lot to us that two members of the care team could be present for her memorial service. We will happily recommend Home Instead to anyone looking for the best of care and company in later life. Thank you for everything!

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

Thanks for your kind words. It was our great pleasure and privilege looking after mum.

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Review of
Home Instead (St Albans)
from K N (Wife of Client) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

Home Instead staff. Excellent care, kindness and patience for my husband. Also good to have a chat with them, always have time for me too.

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Review of
Home Instead (Cuffley, Cheshunt & Harlow)
from Helen S (Daughter of Client) published on 24 January 2025

Submitted via Website • Report

Overall Experience

After a difficult year with Dad due to poor health and a declining memory we finally feel that life is near normal again thanks to the help and support of the team at Home Instead. Dad, understandably, has been resistant to any kind of change and we have tried everything, it's been a real emotional

roller coaster. It was important that Dad was at the center of all decisions and we didn't want him to feel that he had lost control of his life. Being in his own home was key but we had to ensure he was safe. Home Instead gave lots of advice to put things in place at home and introduced themselves gently into Dad's daily routine. He looks forward to the team arriving now and the weight off of our shoulders is huge. We now get to spend enjoyable time with Dad again.
The team are available 24/7 and I never wait more than 5 minutes for a response to an email. They are very flexible and have been super patient with some initial difficulties with Dad.

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Review of
Home Instead (St Albans)
from C C (Son of Client) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

We are delighted with the efficient and professional service from Home Instead. We are very grateful for their help.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely review. It is a pleasure to be able to support your loved ones.

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Review of
Home Instead (St Albans)
from Anna C (Daughter of Client) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

It was so very helpful to have this review of Mum's care plan. Everyone is always friendly and happy to see Mum and generous of spirit. It is so very reassuring to have a team of people that Mum is comfortable with. Mum's programme is working well and all the family are grateful fo this care.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely review it's a pleasure to look after your Mum.

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Review of
Home Instead North Herts
from Mark H (Son of Client) published on 14 November 2024

Submitted via Website • Report

Overall Experience

Home instead were prompt and friendly, always offering to do small jobs - they employ some very caring professionals.
Mum felt at ease most of the time, which given the stage of her dementia during the period of Home Instead's care was very important.

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

Thank you for the review, and thanks for the opportunity to care for your mum. It was a pleasure.

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Review of
Home Instead North Herts
from Amanda H (Daughter of Client) published on 7 November 2024

Submitted via Website • Report

Overall Experience

I am thankful every day for everything the carers and office team do for Mum.
Since Mum started with Home Instead in 2022 I have not felt alone with Mum's care but part of a caring team and am so grateful for this.
Mum's carers are extremely skilled, kind and caring people. The relationships built

up are a very important part of Mum's life and she sees the carers as friends. She also feels safe and well cared for and she knows they have a high level of skills and will always do what is needed. The combination of everything the carers bring to their visits makes an enormous difference to her, and to me.
The office team are always responsive and very understanding, and supportive to me, especially as I live some distance away. When I recently visited the office to talk about my worries for the future I came away feeling reassured and so much better.
I am so grateful we have the support of such highly skilled and caring people, now and going forward into the future.

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

It's a pleasure to support your mum, and we're so glad to provide the reassurance she needs. I completely understand the challenges of being further away! Thank you for a lovely review, I will ensure the care team read it.

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Review of
Home Instead (Cuffley, Cheshunt & Harlow)
from Sandra B (Client) published on 28 October 2024

Submitted via Website • Report

Overall Experience

At 84 years of age, I did not feel old enough to need even part-time carers, but as memory problems developed, my family urged me to take a few hours of help, and it is the best advice I have ever received.
I read a full page advert on your organization, and without considering anyone else, I called

up the office.
Spoke with the manager, who came across with such warmth and caring that I immediately made an appointment for her to visit.
Seven days later, my first Companion visited and we bonded immediately, I had been sent absolutely the perfect Companion.
As time goes on, I know I can add more hours to my visits, and after just 2 visits, I have already added a further hour.
I know I have made the right choice.
The Manager has made a few visits, and it is so pleasurable to be in her company and if there ever were a problem, I feel confident she would be able to solve it for me.

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Review of
Home Instead (St Albans)
from J T (Client) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

Contacting Home Instead was my best action yet.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you so much for your wonderful review. We will most certainly pass on your lovely words to the team.

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Review of
Home Instead (St Albans)
from S F (Client) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

They are very patient and nothing is too much trouble for the ladies to help me with.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely review we will pass your comments on to the Care Professionals who look after you.

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Review of
Home Instead (East Herts and Uttlesford)
from Winifred S (Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience

I receive a weekly timesheet showing carers and times. this gets changed occasionally due to sickness sickness and holidays. All the carers are very efficient polite and friendly. In all the years I have been with Home Instead, I have never been left without care.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thanks very much for your kind comments, will pass back to the team.

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Review of
Home Instead (East Herts and Uttlesford)
from L W (Daughter of Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Mum has been cared for by Home Instead since 2019.
The level of care she has received has been excellent, her carers are friendly and nothing is too much trouble for them.
Mum recently had a stay in hospital, some of her regular carers were able to visit and help with feeding and companionship while

she was there, she was always very pleased to see them.
The office staff always try to accommodate my needs, very friendly and helpful.
Thank you, Home Instead.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thanks very much for your kind comments, will pass back to the team.

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Review of
Home Instead (East Herts and Uttlesford)
from Jeff B (Son of Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience

The standard of care and especially the feedback on any potential issues is excellent and I am made aware of things that I would otherwise not know about. I have also found the office staff most professional and helpful.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thanks for the kind comments, will make sure to pass to the rest of the team.

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Review of
Home Instead (East Herts and Uttlesford)
from Janet D (Daughter of Client) published on 19 September 2024

Submitted via Website • Report

Overall Experience

The service is reliable and most of the carers are absolutely excellent. They are all good. The ones who are excellent (the majority) use their initiative and are well organized and do everything on the list and also have lovely relationships with my mum. She feels they all really like her and that

they are pleased to see her. All of them enhanced my mum's life. I would definitely recommend Home Instead over any other agency we have used. we have used another local agency which was actually a bit more expensive and provided us with less well-trained staff.

Reply from David Bassett, Director at Home Instead (East Herts and Uttlesford)

Thank you for your feedback! We'll make sure to share it with the team.

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Review of
Home Instead (East Herts and Uttlesford)
from L S (Daughter of Client) published on 19 September 2024

Submitted via Website • Report

Overall Experience

We are really pleased with the service provided.
Carers are very good, professional, caring and experienced.
Parents are treated with respect and dignity.
Made life a whole lot easier with the excellent quality of care provided.

Reply from Rebecca Middleton, Care Manager at Home Instead (East Herts and Uttlesford)

Thank you for your feedback! We'll make sure to share it with the team.

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Review of
Home Instead (East Herts and Uttlesford)
from J R (Daughter of Client) published on 18 September 2024

Submitted via Website • Report

Overall Experience

My mum has been treated only with the utmost care and kindness, the whole time that Home Instead have been looking after her.
I live an hour and a half away, so am unable to just 'pop in' on a daily basis, but I know that if anything is wrong I will be contacted as soon as the agency becomes aware

of it.
Which all helps to reduce any worry I have regarding my mum.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your feedback! We'll make sure to share it with the team.

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Review of
Home Instead (East Herts and Uttlesford)
from P H (Wife of Client) published on 18 September 2024

Submitted via Website • Report

Overall Experience

The service and care provided to my husband by all members of Home Instead and his regular carer in particular, is as always, exemplary.
Whenever I have needed extra help it has been provided immediately in an efficient and caring manner.
I will, and have, recommended this service to friends. Having

had experience with other companies, I feel totally secure in so doing.

Reply from David Bassett, Owner and Director at Home Instead (East Herts and Uttlesford)

Thank you for your feedback! We'll make sure to share it with the team.

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Review of
Home Instead (East Herts and Uttlesford)
from Stephen W (Nephew of Client) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Home Instead look after my aunt who is 94 years old and no longer able to get out of bed. The care professionals have been very patient with my aunt and look after all her needs.
Home Instead was recommended by relatives of my aunt's neighbour and I am very pleased that we followed up.

Reply from David Bassett, Owner and Director at Home Instead (East Herts and Uttlesford)

Thank you for your feedback! We'll make sure to share it with the team.

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Home Care Providers Owned by Home Instead in Hertfordshire

Home Instead Locations in Hertfordshire (7)

Home Instead Reviews in Hertfordshire (331)

Home Instead (Cuffley, Cheshunt & Harlow)

Home Instead (St Albans)

Home Instead North Herts

Home Instead (St Albans)

Home Instead (Cuffley, Cheshunt & Harlow)

Home Instead (St Albans)

Home Instead (St Albans)

Home Instead North Herts

Home Instead North Herts

Home Instead (Cuffley, Cheshunt & Harlow)

Home Instead (St Albans)

Home Instead (St Albans)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Awards / Recognitions (8)

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