Home Instead in Hertfordshire | 7 Home Care Providers

Review of
Home Instead (St Albans)
from Dominic B (Son of Client) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Mum is in her mid-eighties and suffering from dementia and cared for primarily by Dad, also in his mid eighties. The Home Instead team support them both and enable them to continue their aspirations to remain independent and at home for as long as possible.
The team are engaged, friendly and professional,

helping lighten the load with big jobs and small, but also creating a real connection to both Mum & Dad and caring for their well-being. Being able to review the daily reports gives me the confidence that things are going OK.
I'm really happy to have found such a wonderful partner to help us as a family as the illness and age continue to erode their capabilities and independence preserving their aspirations and would happily recommend the team to all.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you so much for your review. To know that our team makes such a difference is wonderful and that we enable our clients to live their lives how they want is the most satisfying feeling and to be able to support you and your family and ease any stress as you navigate through this time is very humbling.

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Review of
Home Instead North Herts
from Bridget J (Daughter of Client) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Home Instead provided my father with superb care, from the kind, professional, top class carers who saw my father on a daily basis to the staff in the office, who were always available to deal with queries positively and with our interests at the front of their minds. The carers that supported the family

and looked after my father during his last few weeks of life were simply outstanding - I seriously don't know how we would have coped without them.

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

Thank you for such a kind review. He was a lovely man, and a pleasure to support. He is dearly missed.

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Review of
Home Instead North Herts
from Mary C (Daughter of Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience

I honestly can't praise Home Instead enough! Mum has dementia and reduced mobility and she absolutely loves her daily care visits. All three of her ladies have become friends and Mum loves to chat and laugh with them. Home Instead understand that caring is personal and try to match clients with carers

who have hobbies or ideas in common. My family and I are very grateful that Mum is in such good hands and how changes or concerns noticed by her carers are communicated so quickly to us. The office staff are brilliant listeners too and quickly revise Mums care plan if we need to make adjustments. What a relief to find a company that has such a personal touch, who's carers are respectful and kind and professional and absolutely CARE! Thank you to the whole Home Instead team for giving us peace of mind. Mum is happier and healthier since her visits started. You were recommended to us by a friend and myself and all my family wholeheartedly recommend you too. Keep up the good work!

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

Thank you for such a lovely review, it's a pleasure to support your Mum.

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Review of
Home Instead North Herts
from Celia A (Daughter of Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience

I have found Home Instead to outstanding. They are professional, responsive, respectful and extremely caring. My father, and my mother before him, has used there caring services for several years. We feel grateful we chose them as they have very high standards for their carers and are constantly improving

their service. It's a pleasure to be with the carers when they are with Dad and it's a joy to talk to the team at their HQ. They immediately know me and our requirements. Nothing has been too much to ask. I have found them exemplary and I have often recommended Home Instead to friends.

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

Thank you for such a wonderful review. It was a pleasure to support such a lovely family. Since this feedback, we've continued supporting our client - including helping him move into a new care home that better meets his needs. At Home Instead North Herts, our clients will always be our clients. We're here for the whole journey - wherever it takes them.

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Review of
Home Instead North Herts
from V H (Daughter of Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Home Instead cared for my mother for a number of years. The last few months of her life they provided 24 care to enable mum to stay at home in last months of her life.
The care provided was above and beyond that expected and the support from the carers and the office staff for us, mums family was

superb. The end of life care mum received made her last few months better for her as she felt safe being in her own home and saw her team of carers as her friends.
I could not have asked for a better service from Home Instead for mum.

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

Thank you for such a lovely review. It was a pleasure knowing, caring and supporting your lovely Mum. And I am so pleased that we still get to see the family who help us run our Chatty Cafe.

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Review of
Home Instead (Hemel Hempstead & Chilterns)
from E A (Client) assisted by family/friend published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

The service has been good. Change in times carers have turned up with no information to us, of this happening, has occurred thankfully is acceptable.

Reply from Jeremy Lane, Owner at Home Instead (Hemel Hempstead & Chilterns)

Thanks for your review I think this meant to say care pros arrive with an introduction no exceptions.

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Review of
Home Instead (Cuffley, Cheshunt & Harlow)
from Carlie r (Daughter of Client) published on 3 April 2025

Submitted via Website • Report

Overall Experience

I can not thank this company enough.
They were extremely accommodating when I needed a short notice care package for my dad who had come out of hospital and I was not coping with the amount of care he needed.
The package was put in place extremely quickly and everybody that I have had dealings with

has been kind and compassionate with no judgement at all. I would particularly like to point out a carer who formed an instant bond with my dad and made a very independent man feel at ease with the sudden amount of care that he needed.

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Review of
Home Instead (Cuffley, Cheshunt & Harlow)
from Debbie G (Daughter of Client) published on 26 March 2025

Submitted via Website • Report

Overall Experience

I really can't praise the team at Hone Instead enough. They have provided an absolutely excellent service. Everyone on the end of the phone is so kind, friendly and helpful. The manager, has been so incredibly helpful and responsive. We had a bit of an urgent situation and she sorted things out for

us practically overnight. Her assessment visit was so personable and gentle, instantly putting my mum at ease. And the carer for my dad, is absolutely wonderful. She felt like a member of the family, from day 1. She supports my dad with such kindness and compassion and he really loves the time she spends with him. I really could not be more happy with the service and would highly recommend it.

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Review of
Home Instead (St Albans)
from M N (Husband of Client) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

Very helpful

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your kind review - it's great to hear that everything is working so well.

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Review of
Home Instead North Herts
from Monica F (Daughter of Client) published on 11 February 2025

Submitted via Website • Report

Overall Experience

I write this review with heartfelt thanks from my sister and myself. Home Instead has been a godsend. They provided unfailing and professional support for our mother, not only in terms of her practical needs but also in the way they became good friends. I'm not surprised that this aspect has been mentioned

before. Our mother did not particularly want help because she was fiercely independent, but the resistance she put up bore no relation whatsoever to the warmth and happiness she felt on Home Instead's visits. We cannot fault the service we received from both the office and the carers who came out: it was very efficient, friendly, cheerful and reassuring and gave us all peace of mind. Our mother sadly passed away late last year and it meant a lot to us that two members of the care team could be present for her memorial service. We will happily recommend Home Instead to anyone looking for the best of care and company in later life. Thank you for everything!

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

Thanks for your kind words. It was our great pleasure and privilege looking after mum.

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Review of
Home Instead (St Albans)
from K N (Wife of Client) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

Home Instead staff. Excellent care, kindness and patience for my husband. Also good to have a chat with them, always have time for me too.

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Review of
Home Instead (Cuffley, Cheshunt & Harlow)
from Helen S (Daughter of Client) published on 24 January 2025

Submitted via Website • Report

Overall Experience

After a difficult year with Dad due to poor health and a declining memory we finally feel that life is near normal again thanks to the help and support of the team at Home Instead. Dad, understandably, has been resistant to any kind of change and we have tried everything, it's been a real emotional

roller coaster. It was important that Dad was at the center of all decisions and we didn't want him to feel that he had lost control of his life. Being in his own home was key but we had to ensure he was safe. Home Instead gave lots of advice to put things in place at home and introduced themselves gently into Dad's daily routine. He looks forward to the team arriving now and the weight off of our shoulders is huge. We now get to spend enjoyable time with Dad again.
The team are available 24/7 and I never wait more than 5 minutes for a response to an email. They are very flexible and have been super patient with some initial difficulties with Dad.

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Review of
Home Instead (St Albans)
from C C (Son of Client) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

We are delighted with the efficient and professional service from Home Instead. We are very grateful for their help.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely review. It is a pleasure to be able to support your loved ones.

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Review of
Home Instead (St Albans)
from Anna C (Daughter of Client) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

It was so very helpful to have this review of Mum's care plan. Everyone is always friendly and happy to see Mum and generous of spirit. It is so very reassuring to have a team of people that Mum is comfortable with. Mum's programme is working well and all the family are grateful fo this care.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely review it's a pleasure to look after your Mum.

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Review of
Home Instead North Herts
from Mark H (Son of Client) published on 14 November 2024

Submitted via Website • Report

Overall Experience

Home instead were prompt and friendly, always offering to do small jobs - they employ some very caring professionals.
Mum felt at ease most of the time, which given the stage of her dementia during the period of Home Instead's care was very important.

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

Thank you for the review, and thanks for the opportunity to care for your mum. It was a pleasure.

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Review of
Home Instead North Herts
from Amanda H (Daughter of Client) published on 7 November 2024

Submitted via Website • Report

Overall Experience

I am thankful every day for everything the carers and office team do for Mum.
Since Mum started with Home Instead in 2022 I have not felt alone with Mum's care but part of a caring team and am so grateful for this.
Mum's carers are extremely skilled, kind and caring people. The relationships built

up are a very important part of Mum's life and she sees the carers as friends. She also feels safe and well cared for and she knows they have a high level of skills and will always do what is needed. The combination of everything the carers bring to their visits makes an enormous difference to her, and to me.
The office team are always responsive and very understanding, and supportive to me, especially as I live some distance away. When I recently visited the office to talk about my worries for the future I came away feeling reassured and so much better.
I am so grateful we have the support of such highly skilled and caring people, now and going forward into the future.

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

It's a pleasure to support your mum, and we're so glad to provide the reassurance she needs. I completely understand the challenges of being further away! Thank you for a lovely review, I will ensure the care team read it.

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Review of
Home Instead (Cuffley, Cheshunt & Harlow)
from Sandra B (Client) published on 28 October 2024

Submitted via Website • Report

Overall Experience

At 84 years of age, I did not feel old enough to need even part-time carers, but as memory problems developed, my family urged me to take a few hours of help, and it is the best advice I have ever received.
I read a full page advert on your organization, and without considering anyone else, I called

up the office.
Spoke with the manager, who came across with such warmth and caring that I immediately made an appointment for her to visit.
Seven days later, my first Companion visited and we bonded immediately, I had been sent absolutely the perfect Companion.
As time goes on, I know I can add more hours to my visits, and after just 2 visits, I have already added a further hour.
I know I have made the right choice.
The Manager has made a few visits, and it is so pleasurable to be in her company and if there ever were a problem, I feel confident she would be able to solve it for me.

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Review of
Home Instead (St Albans)
from J T (Client) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

Contacting Home Instead was my best action yet.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you so much for your wonderful review. We will most certainly pass on your lovely words to the team.

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Review of
Home Instead (St Albans)
from S F (Client) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

They are very patient and nothing is too much trouble for the ladies to help me with.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely review we will pass your comments on to the Care Professionals who look after you.

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Review of
Home Instead (East Herts and Uttlesford)
from Winifred S (Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience

I receive a weekly timesheet showing carers and times. this gets changed occasionally due to sickness sickness and holidays. All the carers are very efficient polite and friendly. In all the years I have been with Home Instead, I have never been left without care.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thanks very much for your kind comments, will pass back to the team.

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Home Care Providers Owned by Home Instead in Hertfordshire

Home Instead Locations in Hertfordshire (7)

Home Instead Reviews in Hertfordshire (337)

Home Instead (St Albans)

Home Instead North Herts

Home Instead North Herts

Home Instead North Herts

Home Instead North Herts

Home Instead (Hemel Hempstead & Chilterns)

Home Instead (Cuffley, Cheshunt & Harlow)

Home Instead (Cuffley, Cheshunt & Harlow)

Home Instead (St Albans)

Home Instead North Herts

Home Instead (St Albans)

Home Instead (Cuffley, Cheshunt & Harlow)

Home Instead (St Albans)

Home Instead (St Albans)

Home Instead North Herts

Home Instead North Herts

Home Instead (Cuffley, Cheshunt & Harlow)

Home Instead (St Albans)

Home Instead (St Albans)

Home Instead (East Herts and Uttlesford)

Awards / Recognitions (8)

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