Home Care Provider Owned by Home Instead in Inverclyde

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in Inverclyde

Home Instead Locations in Inverclyde (1)

 

1 Home Care Provider owned by Home Instead in Inverclyde

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Home Instead (Inverclyde and North Ayrshire)

Victoria House, 5 East Blackhall Street, Greenock PA15 1HD 

9.8 15 reviews
"Home Instead provide care and companionship to my parents twice weekly. The management are excellent, coming out to do a comprehensive…"   Read all 15 reviews

Home Instead Inverclyde and North Ayrshire provide high-quality and reliable home care throughout Inverclyde and North Ayrshire. The team empower older people to live well, championing their right to live in their own homes. The team support… Read more about Home Instead (Inverclyde and North Ayrshire)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Home Instead Reviews in Inverclyde (15)

9.6
Home Instead has a Group Review Score of 9.6 (9.620) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Inverclyde and North Ayrshire)

from Alison T (Daughter of Client) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide care and companionship to my parents twice weekly. The management are excellent, coming out to do a comprehensive assessment and really getting to know the service users. The carers who have visited my parents have all been professional, polite and courteous and most importantly
caring and friendly. Communication between the company and the family is excellent and there are regular reviews which is really helpful. The process of looking for carers was very daunting, but Home Instead really made it so much easier for us. I highly recommend their service.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thank you for spending time to provide this feedback, delighted that our Care Professionals are providing great support


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Review of

Home Instead (Inverclyde and North Ayrshire)

from Clare x (Daughter of Client) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A company that continually adapts its service with the changing needs of its clients and family.
We have been working with Home Instead for two years and they have gone from providing simple companionship for our mother to providing a more comprehensive 24/7 live-in/supportive service as her disease
(Alzheimer's) has progressed. This has meant recruiting different types of employees over the course of the two years - employees who are always helpful, engaged with my mother and always seeking ways to keep her stimulated, happy and safe. Home Instead has even managed to hire staff who speak my mother's languages, look after her pet, cook the food she loves and understand the culture she grew up in. With the progression of the disease, this has been critical as she regresses to her childhood self. I cannot express how much of the heavy lifting that Home Instead has done for us as a family; not just providing peace of mind but also tips and tricks for dealing with this disease.

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Review of

Home Instead (Inverclyde and North Ayrshire)

from Jacqueline T (Daughter of Client) published on 16 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care to my mum for a few months now. I couldn’t be happier with the service they provide, they keep in touch and are very quick to let me know if they have any concerns about my mum's wellbeing. I love the app which details what happened during each visit.
Most importantly
my mum has built up an excellent rapport with her carers and really looks forward to their visits, they certainly brighten up her day!

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our services, very happy that our Care Professionals are providing great support to your Mum.


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Review of

Home Instead (Inverclyde and North Ayrshire)

from Hunter B (Son of Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are cheery, friendly and professional. Our mum enjoys their company and it gives us reassurance that she is being well looked after. We find Home Instead easy to work with and very reliable.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for taking the time to provide feedback. I'm delighted that we are able to support your Mum, the staff love working with her.


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Review of

Home Instead (Inverclyde and North Ayrshire)

from Karyn D (Daughter of Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We truly appreciate the care, support and kindness given to our mum, by Home Instead, when she was in need. Home Instead gave us a lifeline and was vital in keeping our mum in her own home for as long as possible. In particular, we thank the care pros for their excellent work. Caring is such an important
role and not recognised enough. We will forever be grateful.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to provide feedback, I'm delighted that our wonderful Care Pros made the difference to your Mum and supported her to stay at home for as long as possible.


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Review of

Home Instead (Inverclyde and North Ayrshire)

from G A (Daughter of Client) published on 21 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring staff, who take the time to get to know the clients, good communication for family members, keeping us up-to-date daily with the visits made. Helpful with any additional requests, always on time, very reliable and highly recommended.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thank you for taking the time to provide feedback about our services, our care professionals enjoyed caring for your Mum and we are glad that she has found a new place to call home.


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Review of

Home Instead (Inverclyde and North Ayrshire)

from F M (Daughter of Client) published on 3 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard of service with clear, regular updates. Assistance was given at short notice which was greatly appreciated. All care providers were friendly, kind, and proficient. Would not hesitate to use this company again or recommend to others.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for taking the time to provide feedback, I'm glad that we were able to provide the support for your dad.


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Review of

Home Instead (Inverclyde and North Ayrshire)

from Gillian B (Daughter of Client) published on 11 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had always been very independent and prided himself on this, however, he was finding some household tasks more and more challenging. Fortunately, we found Home Instead (Inverclyde and North Ayrshire) who professionally worked with us to put together the ideal care support tailored for Dad’s needs.
The carers are just lovely and most importantly care - they take time to get to know Dad and what makes him happy. Dad has not only put on weight, he looks forward to his daily visits and this has developed into outings for coffee, shopping and even a haircut.
It has been such a positive experience not only for my dad but also for myself. Living at a distance I was only able to visit a couple of times a week. I was worried and uptight about how he was coping on his own. Now it is a delight to see him so happy, fit and positive. If I hadn’t seen it with my own eyes I wouldn’t have believed it.
We couldn’t recommend Home Instead (Inverclyde and North Ayrshire) more highly or be more pleased with the care.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our services. Its great to see the improvement in your Dad's wellbeing and independence, the team love supporting your Dad.


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Review of

Home Instead (Inverclyde and North Ayrshire)

from Maureen M (Client) published on 4 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following hip-replacement surgery in September 2022, I decided to use Home Instead as my care provider. A member of the management team visited me at home to discuss my needs. He was flexible and helpful. A care plan was drawn up and a time agreed for them to come every morning from ten to eleven, which
suited me. They supported me getting up, dressed, making my breakfast and dealing with all my medication. They were always punctual and treated me with kindness, care and dignity. This personalised care enabled me to live at home while recovering from my operation. I would definitely recommend Home Instead for anyone who needs help in their own home as it is good quality, value for money and much cheaper than a placement in a care home.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for spending time proving this feedback. The staff loved spending time with you and I'm personally delighted that we were able to support you through your recovery and back to living independently.


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Review of

Home Instead (Inverclyde and North Ayrshire)

from I S (Daughter of Client) published on 7 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service was an absolute lifesaver for myself and my mother. It gave me a much needed day off as her full-time carer and my mum the company of a competent and warm carer. I was reassured by the professional attitude and high standards of care. I would recommend this service to anyone.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thank you for taking the time to provide feedback on the care we provided to your Mum. It was a pleasure to support you both and hopefully your Mum is doing well in her new home.


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Review of

Home Instead (Inverclyde and North Ayrshire)

from Anita W (Daughter of Client) published on 20 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service received from Home Instead has been second to none. We receive regular updates and the app gives us any information we need. The communication is outstanding between the care manager and the family and our relative is extremely happy overall with the service of the 'befrienders'.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for providing feedback, the Care Professionals have really enjoyed working with your dad and we are delighted it's making a difference.


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Review of

Home Instead (Inverclyde and North Ayrshire)

from Margaret D (Daughter of Client) published on 20 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead provide a first-class service, staff members are very nice, polite and friendly. Regular contact is made with their clients, someone is always at hand either in person or on the phone should any problems, questions or queries arise.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Thanks for taking the time to review the services we are providing for your mum.


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Review of

Home Instead (Inverclyde and North Ayrshire)

from R M (Son of Client) published on 7 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my dad's time with 'Home Instead' was short, as he is now in a nursing home, he enjoyed the companionship and friendship that our carer provided. I have been around a couple of times recently and heard them both laughing away in the living room. They got on really well and it's reassuring
to know he's with someone who he gets along with and is in good hands. Very good communication with the company throughout and would highly recommend.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to provide feedback. While it was only a short time our staff enjoyed the visits with your Dad and I'm pleased to hear that your Dad has moved on into a setting more suitable to his current needs.


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Review of

Home Instead (Inverclyde and North Ayrshire)

from Donna C (Relative of Client) published on 7 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead enough. From my initial enquiry to their involvement with my relative, their service has been second to none. From the management team to the staff who have been working with my relative are exactly what I was looking for. Home Instead have matched the carers very well
to us. Home Instead listened to what our requirements were and have totally met the brief. My relative is much more contented on the days Home Instead are involved which gives me a huge sense of relief. Home Instead’s contact has been excellent, they contact me to enquire how things are working out and are always on hand to assist and will endeavour to help with any additional needs we may have, especially as our situation is fluid. Do not look any further for another care company. I score Home Instead 1000/10.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our service, our staff love working with your relative and its been fantastic to hear about the benefits our visits have given.


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Review of

Home Instead (Inverclyde and North Ayrshire)

from Mairi R (Daughter of Client) published on 31 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to care for my elderly parents who needed someone to visit on the days I was working or couldn’t make it to see them.
It wasn’t really for personal care, more of a ‘back up’ which allowed my parents to continue living in their own home. My mother has cognitive impairment and my dad currently
has mobility issues.
They were matched with two carers who are fantastic. They quickly got to know my parents and became part of our lives!
My parents look forward to them coming to visit and are now very comfortable with them in the home. They’re both more than happy to do any tasks required, hairdresser visits, shopping, short walks, housework and most importantly, companionship.
I get peace of mind when I’m working a 12 hour shift knowing someone has seen my parents that day. Then I can log into the app and read the notes on how the visit went. This service is fantastic and helps me through those days.
I love the personalised service and the continuity it brings.

Reply from Liam McKitterick, Director at Home Instead (Inverclyde and North Ayrshire)

Many thanks for taking the time to review our team, our Care Professionals have really enjoyed building a relationship with your mum and dad and supporting them on a weekly basis.


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Awards / Recognitions (8)

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