Home Instead in Isle of Wight | 1 Home Care Provider

Review of
Home Instead (Isle of Wight)
from Roger B (Nephew of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

All round professional service. Pleasant caring staff. Good communications. All office staff knew what was going on. Action always taken when medical issues arose. Carers built genuine relationships with my aunt and Uncle. Picked up prescriptions and odd food items. I would highly recommend Home Instead!

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for acknowledging the amazing team that we have at Home Instead Isle of Wight, we are very proud of each and every care professional in the community and the team in the office, it wouldn't be possible without them all. It's been a pleasure to support both your aunt and uncle and being able to liaise with you directly has helped immensley.

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Review of
Home Instead (Isle of Wight)
from Annabel R (Daughter of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Excellent service provided for my father who is living alone, they have gone above and beyond with him, seeing as he is geographically a bit out of the way and needed a lot of sorting out in the home.
Cannot thank and rate the staff and the management enough. Would happily recommend to anyone needing

the physical support with family members, which in turn helps the emotional and mental worry and stress that the need for care can bring.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

We are so pleased that the support our Care Professionals give to your father is working so well for him. We pride ourselves on the staff that we employ and if they are happy then our clients are in turn happy. I will be sure to pass on your comments to those involved with supporting your father and thank you again.

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Review of
Home Instead (Isle of Wight)
from Shelagh G (Client) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience

I have received every care and kindness from a super team.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for taking the time to review our service, I know all the staff very much enjoy supporting you. We are immensely proud of the fabulous team that we have and couldn't provide what we do without them. I will certainly pass on your comments and I am sure they will thank you when they next visit.

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Review of
Home Instead (Isle of Wight)
from D B (Son of Client) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Home Instead in Cowes, Isle of Wight have been a pleasure to deal with. They support my mother, who has dementia, to remain at home. She needs assistance with taking her medication and the care staff are excellent; they are gentle and caring with mum, they report any issues straight away and they liaise

with the GP and pharmacy if there is a problem with prescriptions. Their admin systems are straightforward and the management seem very competent. It is very reassuring to know that they are there for mum and I would recommend them to anyone.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for your lovely review. Your feedback means so much to the whole Team. We strive to provide care and support that passes the "Mum & Dad" test. Each and every carer who supports your lovely Mother looks forward to their daily visits, and all feedback is always positive.

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Review of
Home Instead (Isle of Wight)
from M L (Power of Attorney of Client) published on 28 November 2024

Submitted via Website • Report

Overall Experience

Home Instead (Isle of Wight) have been providing care 4 times per day for a 94 year old lady with dementia for many years. The carers are kind, thoughtful and professional. The Management are also absolutely excellent and regularly go way beyond the "call of duty" e.g. sorting out ancillary issues of

home ownership (which I am unable to provide as I live on the mainland). They always have the patient's best interests at heart (unlike my experience with another local Isle of Wight provider). Exceptional and very highly recommended.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for taking the time to review our company. We are particularly proud and grateful to all of our wonderful Care Professionals and office team who go above and beyond in the support and care of our clients.They are our eyes and ears which enables us to provide outstanding care. I will certainly pass your comments to the whole team, a "thank you" goes a very long way.

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Review of
Home Instead (Isle of Wight)
from B P (Client) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

Following a hip revision which was not successful and a cancer diagnosis I need care both domestic and personal. Home Instead provides both my needs with carers who are sympathetic to my needs on the days they come. They are cheerful and uplifting, really helpful and well trained in all their tasks.

I particularly liked that all new carers are introduced on their first visit and shown any special requests without me having to keep repeating this. My ironing is done to a better standard now too! I really look forward to their visit. Thank you Home Instead.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for your very kind words.We take pride in the support we offer to our clients and recognise that we are only as good as the fabulous Care Professionals in our team that go above and beyond for our clients. Introductions of new Care Professionals to our clients is a standard practice and we feel very necessary to ensure our clients feel safe and staff well informed. I know each and every member of the team that supports you thoroughly enjoys their time with you. We always pass feedback to the Team and they will be delighted to read your review.

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Review of
Home Instead (Isle of Wight)
from E D (Power of Attorney of Client) published on 20 November 2024

Submitted via Website • Report

Overall Experience

I can really see the difference in the quality of service compared to other homecare providers. The carers are providing in my opinion a more homely approach and more efficient service to provide better care and a happier home. My personal experience of other providers, historically, has been a service

that just ticks the bare minimum (and often leaving calls early) in which I thought that was the only option there was to support someone to continue in living at home and all providers appeared to be the same. I was wrong, Homeinstead staff ensure the welfare of the client more and will encourage clients or give them ideas to make the client's welfare and health better. They also support in keeping the home clean, fresh and tidy. It's a relief to me that my neighbour has such lovely staff, she is happier and I can relax knowing her wellbeing is truly being looked after, I'm smiling too!

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for your super review, we are incredibly proud of all our care professionals that support our clients in the community. Each and every one of them is handpicked for their kindness, compassion and attention to detail in everything they do. It is our pleasure to support your neighbour and our staff look forward to their visits with her.

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Review of
Home Instead (Isle of Wight)
from K H (Daughter of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience

We cannot fault the care and support the Home Instead team has provided to Mum. The daily care has enabled Mum to happily and safely remain in her own home. She appreciates greatly the companionship, alongside professional care provided.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for your kind words. We are extremely proud of all our care professionals and their dedication to the wonderful clients that they support. It is a pleasure to look after your mum in the same way we would expect our own family to be cared for.

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Review of
Home Instead (Isle of Wight)
from E L (Husband of Client) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

We have been more than delighted with our experience with Home Instead. The staff and management have been kind, and reassuring and constantly go way above everything that we would hope for in terms of care.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Many thanks for your review, and it is plain to see that our fabulous care professionals have built a strong, but professional bond with your wife, and they very much look forward to their visits with her. We are extremely proud of everything they do to support the wonderful clients that we have.

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Review of
Home Instead (Isle of Wight)
from E B (Client) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

I look forward to my twice-weekly visits from carers which enable me to continue to live alone.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for your lovely review, our Care Professionals always strive to give the best possible support to all of our clients and it is always a pleasure to assist you in any way we can.

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Review of
Home Instead (Isle of Wight)
from Rachel N (Daughter of Client) published on 7 November 2023

Submitted via Website • Report

Overall Experience

Home Instead has changed mine and my father's lives in an amazing way. I have total trust in the carers that attend to my father's needs. They very promptly understood his needs and did so much to help. As well as all their tasks being undertaken during visits, they have time to talk to my father with

interest. They have so easily taken to his routine ensuring the calendar is read throughout the day and helping him to be ready for trips out. For me, working full time at the hospital, their attentive attitude towards their work gives me peace of mind. Communication is imperative and they do this constantly. Nothing is too much. I rave about Home Instead to everyone. They really do tick every box. Thank you.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for your lovely review. Our care professionals are selected for their star qualities, professionalism, kindness and "can do" attitude and we are so proud of them and the work they do every day. We all thoroughly enjoy supporting your father and your family and, as you know, our door is always open should you need anything.

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Review of
Home Instead (Isle of Wight)
from L H (Daughter of Client) published on 11 September 2023

Submitted via Website • Report

Overall Experience

The care that my mother has received has been excellent. She always looks forward to her visits and has a lovely rapport with the lady who visits and helps her do all the things she cannot manage anymore.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for your review, the carers that visit your mum very much look forward to their time together and supporting her and we are extremely proud of them all for the professional bonds they make.

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Review of
Home Instead (Isle of Wight)
from M M (Daughter of Client) published on 5 September 2023

Submitted via Postal Card • Report

Overall Experience

Reliable, caring, pleasure to deal with, relieves my pressure as when I'm not around I know Mum is well looked after.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for your review. We all always trying to improve our service and strive to have the best possible staff supporting our clients.

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Review of
Home Instead (Isle of Wight)
from Lance P (Son of Client) published on 5 September 2023

Submitted via Website • Report

Overall Experience

My mother has been using Home Instead for several years and they have been wonderful. Their help, always kind and respectful, has allowed, as the company’s name implies, my mother to continue to enjoy her own home.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for your review of our service, we are incredibly proud of all of our carers and strive to achieve a first-class service for our clients and our carers.

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Review of
Home Instead (Isle of Wight)
from J S (Son of Client) published on 4 September 2023

Submitted via Postal Card • Report

Overall Experience

Home Instead provides a reliable, friendly and efficient service that we are delighted with. The carers have always been respectful and this valuable assistance allows for clients to remain in their home environment with dignity and a sense of secureness which is very valuable. Overall very pleased

with the level of care.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for taking the time to review Home Instead Isle of Wight, we are very proud of the team. It is always a pleasure to support your mum and I know that all the staff that provide daily support to her, very much look forward to their visits together.

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Review of
Home Instead (Isle of Wight)
from W B (Daughter of Client) published on 31 August 2023

Submitted via Postal Card • Report

Overall Experience

My elderly mother has been receiving care and support from Home Instead since March 2021. It has been a most successful experience both for her and for her family as we know that she has confidence and the pleasure of companionship with each of the caregivers.

Mum is treated with dignity and with

care in all aspects of her personal well-being. She is very fond of some of the ladies that come to her and looks forward to their company. I am kept informed if a caregiver raises any concerns and I have a trusted and friendly relationship with all at the office. Home Instead provides an excellent service. We can't thank you enough!

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for your lovely review of our care and support services, we take great pride in the fabulous carers that are part of our Home Instead Isle of Wight Team. I know that they are all delighted to be a part of Mum's support team.

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Review of
Home Instead (Isle of Wight)
from S S (Client) published on 11 August 2023

Submitted via Postal Card • Report

Overall Experience

My caregivers are very well prepared by this, their excellent care management company and they in return are excellent caregivers too. They are my friends. They say they have never worked for a better care company, I have always found the company very approachable and sympathetic towards any requests

made by me.

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Review of
Home Instead (Isle of Wight)
from Liz S (Daughter of Client) published on 11 July 2023

Submitted via Postal Card • Report

Overall Experience

Very supportive care team who provided excellent assistance to my mother across a two year.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you Liz for your kind words, it was a delight to support Mum over such a long period and she will be sorely missed.

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Review of
Home Instead (Isle of Wight)
from S E (Goddaughter of Client) published on 29 June 2022

Submitted via Postal Card • Report

Overall Experience

I have been very impressed by Home Instead from the outset.
First contacts with my godmother were excellent and she felt very happy to trust all the carers. The administrative staff go that little bit to ensure she receives the best care during this difficult post-COVID time, when COVID is still really

a problem for people trying to organise staff. Recently my godmother has been in hospital and again, the office staff have liaised brilliantly with me and other agencies. Well done all!

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Review of
Home Instead (Isle of Wight)
from S M (Client) published on 11 May 2022

Submitted via Postal Card • Report

Overall Experience

My experience with all the girls has been excellent. They have made my life easier by helping to prepare meals, chopping vegetables, opening jars etc because my hands often let me down, I find the vacuum cleaner difficult too.
I look forward to seeing them very much.

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Home Care Provider Owned by Home Instead in Isle of Wight

Home Instead Locations in Isle of Wight (1)

Home Instead Reviews in Isle of Wight (42)

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