Home Instead in Kent | 8 Home Care Providers

Review of
Home Instead (Medway)
from Lee E (Mother of Client) published on 1 April 2025

Submitted via Website • Report

Overall Experience

Been very accommodating with trying different support staff until we found the right one for our daughter
Prompt replies to emails, phone calls etc.
Always polite and efficient, very good time keepers

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Review of
Home Instead (Medway)
from Cori N (Daughter of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience

When we had a last minute medical emergency Home Instead were very quick to arrange extra cover that we might have needed. They were also reassuring and wanted to make sure we could be seen by professionals as quickly as possible.

Reply from Karina Johnson, Group Registered Manager at Home Instead (Medway)

Thank you for your lovely review, its very much appreciated.

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Review of
Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
from Gill M (Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

I was very happy with my experience with Home Instead. All of the ladies who came to my home were kind and caring people who were all very happy to help me and I thoroughly enjoyed chatting to them and going on walks with them. They were all well briefed on what my needs were and support needed. I will

definitely use Home Instead again if I need additional support to maintain my independent living.

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Review of
Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
from Claudia B (Daughter of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Home Instead have a large selection of carers to choose from. As we use carers several times a day, several times a week, we have met many of them! How experienced the carers are varies. How good they are with mum depends largely on the 'chemistry' between my mum and the carer. All of the carers are

polite and kind. They have always looked after mum so well. In particular two members of staff are amazing. They are absolutely wonderful with mum. My only suggested improvement is the scheduling. If things change or carer is late, we are not often informed. If the live in carer is relaxed about it is fine. If the live in carer has arranged something for their break, it means that their plans are ruined and I need happy carers! One member of staff is brilliant with last minute changes from me and I will be forever grateful for that.

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Review of
Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
from Guy H (Son of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

A fantastic service, and we have been clients for several years now and I can't say enough how wonderful the ladies have been who look after my 95 year old Mother. They are so professional, always on time and the love and care they give my Mum is so appreciated. Without them Mum couldn't remain at home

and would hate it in a nursing home. The ladies take her out every day for a walk around a local National Trust Property or just for a walk in the town or even coffee and cake at Coolings Nurseries. Nothing is too much trouble and the ladies are now an important part of our family. So a massive Thank you!

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your lovely review. It is a pleasure to assist your mother, and I know her care team is very fond of her. We look forward to continuing to assist her in remaining independent.

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Review of
Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
from Sarah C (Niece of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Initial contact through to set up of care and delivery of care has been fantastic. Staff have been very friendly to my uncle and he is enjoying their company and happy to ask them to help him in the house. I don't think we have received a page of photos of all the carers as promised but otherwise the

admin and communication has been great. Couldn't be without you now!

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your wonderful review. We are so pleased your Uncle is settling into a good routine with his care professionals, we all enjoy paying him a visit.

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Review of
Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
from Kay C (Cousin of Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience

One of the staff members is great. My cousin can be very difficult at times, but one of the staff members handles every situation with respect, dedication and humour. I am always informed of the visit rotor for my cousin which is very helpful. The service from Home Instead is excellent, I can't fault

it.

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your lovely review, it is a pleasure to be visiting your cousin and she has built a wonderful bond with our care professional.

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Review of
Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
from S L (Daughter of Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience

The carers at Home Instead are excellent. They go above and beyond in caring for our mum and dad, anticipating their every need. They are professional, patient and caring. My mum has dementia and the carers treat her with respect and consideration at all times. My dad has health issues but wants to

keep going out and about. The carers take him and mum to the park or the garden centre which really helps their mental health. They also take mum and dad to their many appointments and negotiate the difficulties with understanding for them. We are very grateful for all the Home Instead ladies do.

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your wonderful review, I will forward your feedback to our care team. We look forward to continuing visiting your parents.

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Review of
Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
from Clare C (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

We could not have found a better care agency than Home Instead. The management team are very proactive and accommodating. Nothing is too much trouble for them and they go out of their way to make sure that my mum is always happy and well looked after. We have been extremely impressed by the standard

of all the carers my mum has come into contact with and especially welcome the fact that she is always looked after by the same team of people, so has been able to build up a good relationship with them all. And of great importance to us all, is the peace of mind we have knowing that whatever might happen, we have full confidence that the carers will be able to deal with it and at the same time will keep us fully informed. The staff at Home Instead have almost become part of the family and what more could I have wished for my mum!

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your lovely review. It has been an absolute pleasure to visit your mum and thank you for giving us the privilege to assist her. We look forward in continuing to give your mum the best possible care.

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Review of
Home Instead (Maidstone)
from J D (Grandson of Client) published on 5 February 2025

Submitted via Website • Report

Overall Experience

I have been involved in the commissioning of social care for 19 years, I engaged home instead for my grandmother's care - the support and care was exceptional, the very best I have seen in nearly 2 decades. Extremely professional and caring - I cannot rate them highly enough. They are beyond outstanding

and a true credit to the industry.

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Review of
Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
from M T (Client) published on 24 January 2025

Submitted via Website • Report

Overall Experience

An excellent service. Carers were prompt and reliable. I usually had the same ones and found them friendly and good company, but I was never sure how much housework they should do and so it ended up with (expensive) company!
I perhaps was not the usual client as I was mobile and able to care for myself

so perhaps what I needed was the luxury attention e.g. massages, hair and nail attention but although this is available it comes at extra cost.
As I look back on care and have to make one comment, for me it would be plans of how to spend the time. Old people can get lazy or too 'tired' to make decisions!

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your lovely review. It has been a pleasure to visit you and we would like to wish you all the best for the future.

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Review of
Home Instead (Maidstone)
from J B (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Home Instead were recommended to me when my 88 year old Mother was struggling with increasing memory problems and timekeeping issues. She was also incredibly lonely. The care package was put together so quickly and efficiently and nothing was too much trouble. The care professionals who visited Mum

were so so kind and treated Mum with such care and compassion that I can't ever thank them enough. The whole team are outstanding and a special mention to one member of staff in particular who not only re-arranged appointments at short notice so many times but also supported me through a very difficult time. Sadly 24 hour residential care is now needed but I would not hesitate to recommend Home Instead. A fantastic well run company.

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Review of
Home Instead (Medway)
from Rebecca K (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

We have had a great experience overall. The initial advice and support were very helpful in figuring out the best options for care for my mum. It was our first time to utilise such a service so we were a bit nervous but the staff were wonderful at putting our minds at rest. My mum's live in carer for

2 months was perfect and the staff worked hard to make sure we were comfortable it was a good match before we begun. It has all worked out well and our carer has been kind, compassionate, cheerful and communicative. We would recommend the service to others. This kind of care is expensive but I did a lot of homework and its comparable and on par to other companies with similar standards. We will be using them again next time we need to. Thankyou!

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Review of
Home Instead (Medway)
from M R (Wife of Client) published on 13 January 2025

Submitted via Website • Report

Overall Experience

We started using this company in August 2024 and have been very pleased with the support they have given to us.
The care given to my husband is excellent. The carers are always on time and give him their full attention while they are here. They also cheer me up! I was able to leave my husband with

a live in carer for a two week holiday with my family, confident that he would be well looked after, he was.
The office always informs me of any changes to scheduled times and I am never left without a carer.

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Review of
Home Instead (Medway)
from s l (Daughter of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience

I would like to praise highly the care that Mum has received from the lovely ladies that go to visit mum and the care they provide. Things that stand out are their tactful encouragement on her having a shower, when mum tries to abstain. Their acceptance on Mum not wanting a certain carer and Home Instead

fulfilling her wishes with no argument (there was nothing wrong with this particular carer, but 90 year olds can be fickle). The manager arranging an extra shift at short notice, carers taking Mum to an appointment and always being there at the end of the telephone. The carers are happy to wash her clothes and bed linen, vacuuming, cooking her lunch, give her her medication, wash and shower mum, communicating with me via a write on/wipe off board. I have learnt a lot from them about what works and what doesn't for Mum, i.e. incontinence problems in bed, from the carers. A carer recommended a certain product which leads me to say one thing is to talk to the carers yourself. Bravo!

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Review of
Home Instead (Canterbury)
from L T (Daughter of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience

We did a lot of research before choosing this agency. The local medical service also spoke highly of their service.
The staff care for my mum and have been doing so for the last year. Kind, considerate, bubbly and always goes above and beyond.
If we have any concerns we email the registered manager

and always get a quick response.
Keep up the great work.

Reply from Karina Johnson, Group Registered Manager at Home Instead (Canterbury)

Thank you so much for your lovely review. It is a pleasure.

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Review of
Home Instead (Medway)
from D F (Daughter of Client) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Home Instead have been great and taken the worry about caring for my parents. They are always available to talk to when we need them and are quick to make adjustments or changes as needed. Have recommended them to friends and family.

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Review of
Home Instead (Broadstairs, Ramsgate and Margate)
from Felicity B (Client) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

I am enormously impressed by the standard of care and support I am receiving from carers and management this year 2024 as a client enjoying the comfort of a weekly bath, warm and fragrant. Enjoying exceptional support with two carers working alternative weeks. I am delighted with honest, caring exchanges

of humourous conversations and the therapeutic effect of laughter with trusted friends; professional and respectful; I feel blessed.

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Review of
Home Instead (Broadstairs, Ramsgate and Margate)
from Sylvia C (Client) published on 21 December 2024

Submitted via Postal Card • Report

Overall Experience

Carers are understanding, aware and caring. I like all my carers. They are always on time and helpful. I look forward to them coming everyday. The dog likes my carers and waits in the window for them to arrive. They are not just carers, they are like old friends from school.

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Review of
Home Instead (Medway)
from C B (Granddaughter of Client) published on 13 November 2024

Submitted via Website • Report

Overall Experience

Home Instead have been amazing in the care they provide for my grandad with dementia. They are patient, they listen to him and help to take the stress off of my Nan being his sole carer. They are as much a support for her as they are for him. Cannot fault them at all.

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Home Care Providers Owned by Home Instead in Kent

Home Instead Locations in Kent (8)

Home Instead Reviews in Kent (301)

Home Instead (Medway)

Home Instead (Medway)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Home Instead (Maidstone)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Home Instead (Maidstone)

Home Instead (Medway)

Home Instead (Medway)

Home Instead (Medway)

Home Instead (Canterbury)

Home Instead (Medway)

Home Instead (Broadstairs, Ramsgate and Margate)

Home Instead (Broadstairs, Ramsgate and Margate)

Home Instead (Medway)

Awards / Recognitions (8)

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